This Verizon store is undoubtedly the most horrible in the chain. The personnel there could have only been trained at the "rude" institute. If there is one. They are slow, they mumble, they are the least professional people that I have ever encountered. This location almost cost Verizon my four phones that they have had for over 12 years now. Thank goodness the new one in The Shoppes opened, much better service and an over better class of employee has been hired there. Wake up verizon your customers want decent service, not poorly dressed and trained staff that are for the most part rude and unfriendly. read more

The salesperson named Young was enough for me to rate this store 1 star. Unfriendly and not helpful. He didn't even bother troubleshooting my phone -- just told me to get a third line. read more

I used to have good experiences at this Verizon location, but lately it seems that my experiences are much like others posted here. The employees are increasingly clueless and the management doesn't seem to care. What makes this even more infuriating is that Verizon now imposes a $30 "upgrade fee" for existing customers upgrading to a new phone. This was explained to me by one of their "highly trained" (inner voice screaming B___ S___ at this point) employees as necessary to cover training the employees on the new smartphone technologies, providing training to customers on how to use their phones and the costs associated with transferring contacts from the old phone to the new phone. Unfortunately, none of these things seem to be taking place. Especially the last one. My wife just upgraded from her Blackberry to a new Droid 4. First off, one of the prime goals of the employees seem to be the up-sell. Out he comes from the back room with a box full of every accessory they sell for the phone. Covers, chargers, Bluetooth, A/V cables, screen protectors, etc. We told him all we wanted was a cover, screen protector and car charger. Ok - fine. When all was said and done, we asked him to install the screen protector. He hurriedly removed a protector from the package and proceeded to the back room. Huh? You need to go to the back room to install a screen protector? Is that where you keep the high tech screen protector installation machine? Anyway, when he comes back out, the protector is on, but there are four large pieces of debris under the protector. Was he doing the work with his eyes closed? Who knows. Anyway, we then ask for the contacts to be transferred. No problem he says. That is until he comes back out from the back room again and asks us if we happen to have a cable. Huh? Why should we have anticipated having to provide a cable? He says they don't have the mini-USB cable for their machine -- only the micro-USB that has become the standard as of late. I'm thinking -- why would they expect everybody who is upgrading to already be using the latest technology? Wouldn't many people upgrading be doing so from an older phone that doesn't have micro-USB? Besides, wasn't I recently told by one of YOUR co-conspirators that part of the $30 upgrade fee is for the cost of transferring the data? And you want me to pay that fee and also the time and expense of going back home to get a cable that you guys should have in the first place? I think not! I asked for a manager, and got one clueless manager after another. The first just had a deer in headlights look on his face when I suggested that if they can't complete the upgrade, then they shouldn't charge an upgrade fee. He handed me off to another manager who insisted they would do whatever necessary to transfer the contacts. They eventually had to re-establish service on the Blackberry in order to install backup assistant to backup the data. Then he comes out ans says they're having trouble doing that because the phone can't access the internet. Hmmm, that was working just fine before the "upgrade". Eventually, they succeeded in transferring the contacts, but not after holding us hostage in the store for over two hours. What ever happened to ensuring the customer leaves the store happy? The bottom line -- the same rep that described what the upgrade fee is supposed to be for also told me that Verizon charges this fee "because all the other providers are doing it". Same with the dropping of the "New Every Two" program -- nobody else does it. Programs like New Every Two are what separated Verizon from the rest. If they're striving to be just like everybody else, then where's the incentive to continue doing business with Verizon? I still prefer the coverage with Verizon - and that's now the only thing keeping me there as their customer service and support have gone down the toilet - just like everyone else. Because of this, I would have given this visit zero stars, but Yelp makes me choose at least one. read more

My DROID physical keyboard keys starting falling off. At the point I went into the store nine had gone defective. I was a little upset when I went into this local Verizon store and was told by the manager that he had never seen "Droid keys falling off" before and there was nothing he could do because I didn't buy insurance. Not 15 minutes later, I called Verizon and they informed me it was a known issue and I'm getting a replacement on Friday! You suck Chino Verizon Manager Louis Crespo!! read more

One of the worst Verizon stores. The employees and management are useless! Save yourself some heart ache and go to the store in Brea or Montclair. This store has some of the worst customer service. read more

Horrible! I always seem to be having phone problems and my last experience left me feeling like I never want to enter this store again even though it is so close to where I live and work. The creepy sales associate JC not only messed up my plan resulting in over $1200 in overage fees (which I refused to pay) but he proceeded to get my phone number from my file!!! He texted and called me from his personal phone number trying to take me out. This is a warning to all females going into this store, apparently these sales associates think this is acceptable behavior even though this is illegal!!! I am thoroughly creeped out and never want to go into this store again. read more

Truly an awful experience. The sales rep that was assisting us was pushy and condescending. His hard sell tactics would be more at home in a used car lot. My family and I will never return to this location. read more

Horrible service here. Louis the Store Manager is inept and incapable of delivering customer service. He will only help you if you are a good looking female. It is very sad. read more

I used to like the customer service here back in the days. But now I'd rather go to the one in Rowland Heights.

I am still waiting for a call back. I was told different information about my phone and asked to purchase equipment I found out wouldn't even work for my need. read more

Ok, So I'm adding to the pile of bad reviews. I had the misfortune of coming to this store. The salesgirl withheld information. Didn't know and couldn't bother to find out. She didn't tell me the exact cost of the plan by picking the phone I did. When I got my first bill, I called back and stated they totally lied and misrepresented the plan. They said they didn't have record of the transaction. Well, I have the phone, the receipt, and the bill. They first withold information then act ignorant. Someone please call the BBB on them. This is the worst of the worst. Someone please investigate this group of used car salespeople. I've been to other Verizon stores. They aren't all the same. But unfortunately, this is a corporate store, not an authorized retailer so no excuses for ignorance and lying. read more

A horrible experience with inept staff and extremely poor follow-up. In purchasing a specific phone after being told it would be the one to best help with scheduling clients for a business, it turns out each of the staff we spoke to has different knowledge of the phone (one even saying he did not even think the calendar mode could hold more than one meeting per day and another staff saying to purchase more memory when more memory does not even help). So, after spending all this money, the phone does not do what it was intended for and, while the manager was supposed to call back , this was over a month ago. BEWARE! read more

Piece of shit customer service!!!! One second there option less, another second there able to retrieve something. Arguing with customers, treating them with disrespect, talking shit about them around the corner. Bye! read more

Seriously the worst customer service EVER! If you like being treated like an idiot, especially by Chris, go to this Verizon store. After grabbing my phone and ripping off the case, he did not fix the problem. When I pointed this out, his reply was "I'm just trying to help you out". No Chris you are doing the job you get paid for. I did talk to the manager before leaving and he was a little more helpful, but guess what I didn't go to Verizon "school" and I came home and fixed my phone all by my lil' old self. read more

I should have checked Yelp before going to this store! Bottom line- watch out with the way they present bundles of accessories for your phone or tablets. They mislead you into thinking it's part of a package deal without giving specifics on what the different pricing options are. Management is more about making excuses than offering satisfactory solutions. Shop around for a better store with better ratings. Save yourself the stress. read more

I agree wholeheartedly with all those who have stated they had negative experiences in this store. As a long time Verizon customer who has recently had issues with a defective Smartphone, I was treated with extreme rudeness and disrespect by the sales associates and store manager. I choose to NEVER go to this store ever again! I will remain a Verizon customer, but will drive a few extra miles to go to another store where the employees make me feel welcomed and appreciate my business. read more

Don't deal with ferga or firgi or something like that. He's very arrogant and Not really willing to work with me and my problem. He is a typical car sells men. He kept giving me the run around until a manager got it done kind of reluctantly I may add. This place is not customer service friendly at all. I left with high blood pressure and had to meditate for 30 min. To bring down my aggravation. Save yourself the future frustration if you ever need to return or exchange something. read more

Sold me product I didnt need. Stuck in contract so must pay. And then final straw, they tied the Edge contract to a new phone line instead of new phone purchase, and now that I want to cancel that new phone line, I am being told I can not unless I buy-out the Edge contract. Was not my mistake they put on phone number and not actual phone. Now I'm forced to pay monthly phone service for a phone number I want to cancel, that is on a phone I bought elsewhere and brought in. Wth?! I've called numerous times about this and keep getting the run around. I want to make sure everyone is aware this Verizon has fully ripped me off and I'm continuing to pay monthly and on time! Terrible customer service. Went in and after waiting almost an hour was finally told ok to change lines. But when I called the same guy that said ok and gave me his personal card then changed mind and said no and that I'd have to come in and talk to manager. He had already done that just a couple weeks before. I waited 5 days and called to talk with Shannon, assistant manager who said she understood my point and that she'd call me back. I'm still waiting and it's been almost 2 weeks. read more

Read the reviews. The absolute worst store in the company. I've been to about 10 different stores and this one is ALWAYS horrible. The reps are all disgruntled and will even tell you this. Best service in the area is probably the Eastvale store. Make the trip to that one if you need anything. read more

The service here was absolutely horrible. I had to call corporate to report 2 of the workers. They were incompetent and very unhelpful. I ended up going to the brea location where I was helped right away with no problems. The brea staff was much more professional read more

I wish I could leave 0 stars. The employees here are complete liars and will tell you one thing and never note it on their system. I left Verizon because the customer service is terrible and I live in a "dead zone." I came back to them because we got a network extender. I brought my old iPhone 4 to be activated since the iPhone 6 was going to be released in about a month; however the customer service representative told me I could trade in my iPhone 4 for the 5s and when the 6 came out I would pay the two year price not the normal price. LIES LIES LIES LIES They did not honor their word and I will be switching as soon as I can. Horrible customer service would be a compliment for this store. read more

First of all the staff here doesn't know what they are doing . Very rude and no systematic way . I hope the manager in this location will do something about the customer service . Very bad service . Even a star not worth it for this location read more

Everyone seems to be giving pretty poor reviews of this store. Personally, I never had a bad experience. Yes, it seems to always be crowded; that's not really the stores fault though. Anyways, they always have what I need and always solves my issues. The people who help me are always friendly, especially because I am friendly to them. *hint hint* read more

My blackberry was not functioning properly so I came to this store hoping they could maybe re-calibrate the buttons and memory. But apparently, I did not have internal warranty that would have only costed $1.99 more than what I was paying!! So the sales rep J.C tried to be helpful but provided me with only three options: 1) open another line on my account to qualify for a new phone 2) buy a new phone for full price @ about $550.00 3) wait 7 months for an upgrade As you can see none of the options above were very helpful.. Louis, the store manager then came to assist me. I explained my problem to him and he kindly took my phone to see it and had his associate, Ray, search their inventory for something more suitable. They ended up adding the internal warranty to my plan and overnighted a brand new blackberry to me completely free! Although J.C. was very friendly, Louis and Ray were extremely attentive and understanding of my situation. They acted promptly and professionally and definitely have a happy customer! Thanks guys :) read more

Here for the iPhone 6 release. They are literally letting 7 people in at a time, and not letting another 7 in until the whole last group is out. This adds up to 30 minutes per customer per salesperson. Crazy. Who can up with this brilliant plan? read more

I typically make it a point to avoid this store all together. However, I had to walk in yesterday. I was greeted right away (like 3 seconds) and immediately sent over to Raul. I wish I could give more than 5 stars. Raul was great!! He never made me feel rushed. HE LISTENED TO MY NEEDS INSTEAD OF TELLING ME WHAT I NEEDED. Coming from a sales background I know "the game" and do not appreciate "the game".....he took his time and would not let me leave until I was 100% confident that the purchase I made was the right fit for MY NEEDS. He went so far as to make sure that I was able to walk out fully competent and set me up so I could use my new device right away without missing a beat. Great customer service and just an all around knowledgeable sales profession with the lost art of being a gentleman. People like Raul are the reason I have been a loyal customer since 2000. Respectfully, NNCF read more

I came here twice hoping to settle an issue with my phone, only to be told my phone was slightly curved more than other iPhones. If I wanted a new one I would have to pay for a restocking fee; even though it's not my fault they gave me a phone that won't allow me to use a glass screen protector. Brandon(a manager) was a real jerk and cut my mother and I off several times. When I started asking him about why they would sell something that doesn't always work, he said, "I'm not here to answer unimportant questions." It was just a big turn of events from when we first got our phones a few weeks before. Very disappointed in the way the management team handled everything. read more

With a malfunction microphone on my 'corporate issued' iPhone 7S, I came to Verizon Chino desperate for help, following frustration at both Apple Store (The Grove, LA) and Verizon Store (Beverly Connection, LA). Raul Galvan, Solutions Specialist, directed me on approvals needed, and worked simultaneously with my corporate IT to get a replacement phone ordered. It will arrive in just 1 day... read more

Excellent service here! Very fast and efficient. Thank you Ryan for making our transaction so pleasant.

100% awesome service!! transferred 4 lines over from T-Mobile and was seamless. I recommend asking for Greg as this guy knows his stuff. I'm pretty picky about customer service and Greg most than exceeded my expectations. read more

Rude... 10 guys standing around and they acted like it was an imposition for them to help. No sense of humor either. I'd rather kill myself then go to the store again! read more

Verizon should be sourly disappointed with this store and their customer service. It has gotten worse and worse. Purchased $2k worth of phones there just 2 months ago and needed some help with the Verizon Family app. "Randy" was the intake person and was just useless and unprofessional. When I asked for a number to call and speak to someone he gave me a piece of paper and told me to "call them and complain all I want". He then told me that the manager "Veronica" was too busy in a meeting to talk to me. They said that there would be an hour wait as there was only one person helping customers and 3 people scurrying around stocking etc. I turned around and went to Anu Singh's Verizon store and he fixed my problems. I was out of there in 7 minutes. I will not be returning and I will be giving my patronage to Anu Singh from now on. Verizon, you need to do something about your store! It's a poor representation of your brand! BTW... maybe get someone with better people skills to man your client desk. Randy is not your guy read more

Gullerimodo is a liar and will do anything for a sale instead of customer service. Verizon called me about the reasoning switched over to Sprint. When I told the girl my dilemma, she was willing to help me out, to get me back with Verizon. Bianka helped me so much and told me I could either go inside the store to get this fixed or call her. I decided to go to the store and this sales man (hard to pronounce or ever spell it), helped me. Turns out, he was trying to get the sale to bring me in as a NEW customer. Then spend more money!! Hello!! He said he couldn't do anything for me. I called Bianka and told her what's going on, and she talked to him. I had over heard him say, yeah I saw that. Even though he told me he saw no notes or anything saying about the deal. This store is a rip off and will do anything to get a sale, instead of customer service. I even asked fora manager But, he told me, there was nothing he could do. Full of lies!!! I still go my deal through Bianca. Very good with her customer service!! Then Gillimodo (sales guy). read more

David the manager went out of his way to make sure a customer will have the hardest time getting help to restore service for their work phone even after Verizon #800 customer service the had confirmed with his store is ok for the person to get a new SIM card. He is one the worst you will ever meet. If it is not for Danielle, this store would have gotten 0 star. read more

By any means the worst place ever starting with their manager (Fabian) who was no help cause all he does is check ppl in. I went in added another line, was told that the bundle protection would be a great deal since I have multiple lines, but was never told that it only covers 3 lines.. will not be returning to that location again!!!! read more

I would definitely avoid this store. They do NOT care about their service at all. Very rude staff playing gimmicks towards customer. Over staffed personnel chatting with each other disregarding waiting customers. Let you sign in, and cross your name without calling you until the they took off and the next shift interns can take care your concerns, then you need to explain to different people for another time. I called the Verizon customer service at their store and much more helpful! Just a waste of time to walk in this store. would give ZERO star if I can. read more

Almost always a bad experience here. There's one employee that is rude every time I've learned to just ask for someone else. They try to overcharge you when you can easily get better help talking to someone over the phone. read more

As a long and loyal customer, it is unacceptable to force a customer to alter the rate plan which was mutually agreed upon by Verizon wireless and I years ago. Aside from being an inconvenience, it is unfair to give the option to either comply and pay a premium price for unlimited data or be forced to terminate the contract. As per my store experience, I did not feel I was treated as a valuable wireless customer. I felt ignored and scammed by a store representative at the Chino branch in California by the name of Emilio. I was informed by a telephone representative that I qualified for $100 promotion off of a iPhone6s plus. I informed Emilio to check the telephone notes which was noted by the customer service representative on the promotion. Emilio said "I know and I will apply the promo code." After reminding Emilio numerous times not to forget about applying the promotion, he continued to ignore my request. His only response was "I already applied it." I received my email receipt at home, only to find out that the promotion was never applied even after numerous reminders to Emilio and his response of "I already did." It was a horrible experience in which Emilio never smiled, he made eye contact with only to the iPad, and ignored my presence. The only reason I purchased the phone that day was because of the necessity of a phone for my business and I was being offered a promotion of $100 off. My suggestion as a long time customer, I would never recommend or refer Emilio from the Chino branch to any friends or family. read more

Victor could really use some customer service training. Actually came in with an intermittent problem with my LG tablet and incipiot cover, which would involuntarily turn off. Instead of responding with "let me take a look at your settings or something else more customer service oriented he stated " I have the same device and I don't have that problem! read more

Honestly by far the worst experience if I could I would rate this location a 0 no stars. They have the worst customer service well at least the individual who was supposed to help me. This is not the first time I have been here and have gotten bad customer service, have been here multiple times and it's always the same thing. I wish I would have yelped first so at least this time I would have known that this same person who's name is 'Young' already has multiple negative comments here unfortunately he was the person who "helped" me out. He helped with NOTHING all he did was be ignorant and rude and talked and yelled back at me. He did not help me with any of my problems and when told I would change my cell phone carrier to something other then Verizon he just said 'OK' didn't even care ! Never again will I return to this location !! read more