Robert Siegfried at this store could not have been more helpful or patient. I went in to upgrade to a smartphone and he discussed all of the costs involved and looked to give me the best deal. We made an appointment for early the next day and he explained many of the functions and helped set up the apps I wanted. I truly appreciate Bobby. read more

So helpful and patient! Jeff helped me pick out a great new phone, and then put me on a much better monthly plan. I had a really positive experience at the store. read more

I was trying to check on my upgrade and i called earlier today and a women said she didn't have enough help to answer my questions now but would call me back. Hour goes by i get no call. I call a different store but that person said i need a 4 digit code, i did not have it handy. I get the code an call back the Lincoln Square store because its the closest and a guy answers and i ask him if he can tell me if i am eligible for my upgrade. He tells me that he can't tell me over the phone i have to come down to the store, well i know this is a lie because i have called before and been answered and i have been with verizon for 6 yrs or more. I tell him i know he can do it and he finally goes "fine whats your phone number?" I just laugh and say so you can check and you were just lying and hung up. I called belmont store and they helped me and i had my answer in less than a minute. Do not go to this store, take the time to go to a different store, they will lie to get you there so they can have a better chance of selling something and getting commission. I hope whomever owns this store know that a male working today ay 12:30 on 8/3 at the Lincoln Square Verizon is a lazy liar that has guaranteed i never spend a dollar in that store but i will travel to a farther one. read more

I had such a good experience here with Jeff! He was super friendly, funny, and knowledgeable. He really took the time to sit down with my boyfriend and I and was extremely patient (plus he made us laugh). Great customer service, both of us left feeling very satisfied with the service. I would say this was definitely the best experience we have both had at a Verizon store. read more

Damien is indeed The Dude. My review is long overdue. I went in early March, as soon as my upgrade date came around. Damien spent a lot of time talking to me about the various phone choices I had (preference DROID), as well as our tastes in American animation (LOK, yeah!). I went with a DROID Turbo and have been pleased with it, although not its voice feature. It picks up way too much ambient noise to be useful, but that's not Damien's fault obvs. Damien also will steer you right about protection features such as insurance, hard cases, etc. Hot tip: ALWAYS get insurance for your phone. One upgrade ago, I dropped my then brand new phone in a puddle of spring rain and it DIED. The Lincoln Square location of this business seems to be a hidden secret. The bonus for you is that you will get plenty of attention devoted to you which is great. I've been to the Andersonville location, which is also great, but you're often waiting for ages because there's so many people going in there. read more

Bobby and Jeff were both really helpful with all my questions concerning my daughter's Gizmo Gadget. I had a ton of questions, and they walked me through everything. Bobby even sent me a rebate after I left which was great! read more

These guys were nothing but helpful to me today, god knows I could be slow AF. They made me feel confident with my transition from Apple to Android... it's been a bit of a run with Apple. They were some down ass mofos to say the least. Also, big shout out to John (I really hope that's his name LOL) he a real one! xx read more

Horrible customer service!! Do not buy THEIR insurance. I paid upfront for the insurance offered by this company and was told if anything was wrong with the phone that I would receive a new phone. When I received my "brand new" replacement it still had the previous phone owner's phonebook on it. They told me they "accidentally" sent me an old phone and replaced it with another which wouldn't charge correctly. I called Verizon to get a warranty replacement, and was told that since I used an insurance other than Verizon, I would have to call Mobile Generation. I called them and Emit informed me that there is no factory warranty on their "new" replacement phones. He told me that he quality checked the phone himself and that it had to have been me who broke it. When I asked him why their company goes so far out of their way to fuck over their customers, he yelled at me for swearing and hung up on me. I would highly recommend avoiding third party retailers when purchasing Verizon products!! read more

my boyfriends phone broke and David and Kelsi were more than helpful and friendly. they both assisted us, answered all our questions and joked with us. will definitely come back to this location so they can help us again :) thanks for your guys patience and positive energy! read more

My 2 months old pixel died today so I came into the store to see about getting a replacement. I want to be extremely clear about what transpired. I saw Charles (I think, I forgot his name) and he was very nice and listened to my problem. I explained that I paid for my device out right, and at that point he advised I might need to go directly to Google in order to get a new phone. While he set about getting the info I needed to contact Google, Aaron stepped in and thought that maybe since Google is new to the phone biz, that they might not have a policy regarding customers sending in their phones directly so he called Verizon customer support to find out. Verizon told him they could help me, so he handed the phone to me. This is where I want to be clear, Verizon will not send me a NEW phone, they will only send me a refurbished phone. My phone is 2 months old, almost to the exact day, I think for $800+ Verizon can send me a damn new phone. Verizon customer support that I was on the phone with had awful customer service BUT Aaron and Charles were not only extremely understanding and helpful, they were NICE. Something that lacks these days with customer service. They got me the info I needed to contact Google, along with my phone info that I would need to provide to Google. These 2 really went above my expectations. They also let me know I'm paying too much for my current plan and are helping me to get the best deal I can. Thank you both again for your help. I'm pleasantly happy to report that Google is sending me a new phone upon receipt of the old phone. Extra thanks to Aaron who told me if I had problems with google (I didnt) that he would help me to get the problem resolved. These guys get 5 stars, Verizon get zero. read more

Aaron was amazing! He helped me with my lost phone and gave me so much helpful information. I love this Verizon location!

Excellent customer service. I had a broken phone and needed to get a new one but I wasn't eligible for a new phone discount yet. The manager set me up with a loaner smart phone to cover me until I was ready for a discount phone. I will certainly be coming back here when I need my next phone. read more

Went in to discuss my upgrade options, as I was hoping to be upgrade to a smartphone. Kendra was very knowledgeable and helpful and together we picked the phone that was right for me. She was friendly and personable, I will definitely be back to this location. When you go, ask for Kendra! read more

My phone had an auto update and stopped working. These guys took the time to fix everything and my phone is as good as new!

This is a great Verizon store for customer service. David was very helpful and knowledgeable. They don't focus on just up selling you products that you won't know how to use. They are patient and friendly and truly want to help you find a phone that you will be happy and comfortable with. I've been a verizon customer for over 12 years in the city of Chicago and this was one of the least obtrusive visits to a verizon store I've ever had. They understood I knew exactly what I wanted and were exceptionally patient with my mom who cannot decide what she wants. Btw, just for that they should get an extra star. They may not have all phones on an active display, but I'd much rather deal with a nicer staff that isn't pushy. read more

Friendly service. I didn't feel pressured to buy anything. I agree with prior statement, chairs for the customers would be great but they offered me their chair and that was nice. read more

Based on phone service, only mind you. Just called due to the yelp reviews, and the woman who answered the phone continued her converation with someone else in the store while sort of but not really talking with me. Not very professional. She said "We're kind of busy." Well, yes, but aren't there professional ways to convey this? Unfortunately if someone's first point of contact is a phone call to the store this call woudln't encourage someone to come in to the store. I may give them the benefit of the doubt and hope for a different employee. read more

Very helpful staff (including letting me look up information about the account I was transferring on their store tablet AND computer, because sometimes I need some help in the technological arena [also, non-judgmental about this fact]) -- Kelsi is the best. read more

This place is the best! Great service, friendly and they help you with all the set up and instructions. Kelsi was wonderful! She helped simplify the process and answer all my questions (I am not great with technology so had a lot of questions) I would highly recommend this store! read more

I was sent to this location after visiting another (less helpful) Verizon location in West Lincoln Park. And I'm so glad I was! Damien was fantastic- kind, patient, knew his stuff, incredibly helpful. I had broken my phone and needed to use my insurance to get a new one, and he made what I was sure was going to be a pain in the butt a truly pleasant experience. He replaced my phone in store immediately and set it up for me just the way I wanted it. Patrick was also there and seemed quite personable and helpful as well. These guys are great, stop by and see them! read more

Amazing customer service! The manager and all of the employees are phenomenal. Very patient and well informed. I am going to this location from now on. Super pleased! Best Verizon I have been to in Chicago. read more

I had this store recommended to me by a neighbor and had a fine experience. They answered my questions and help me make changes to my plan that I had been putting off too long. They do get crowded on a weekend afternoon though so be prepared to wait. read more

Whenever I go to buy a new phone, I always get worried about too pushy of service to extend your plan, get a more updated phone, etc. I was very pleasantly surprised to not experience this at all at this Verizon location. I chose this location because of a Groupon, but will definitely be going back with or without a Groupon. Friendly staff as well! read more

awesome store and service David was professional friendley and took care of my needs. which I appreciated. thank you David. you Rock