Store has an employee named Ian, claims he is the manager and has no one above him. Has a very…read morecondescending attitude and poor communication with solving customer issues. Says he's not a representative of T-Mobile and answers to no one but himself. Claims he is the store owner. It is possible but T-Mobile should cut ties with him because he is a horrible face of T-Mobile. I would go to the store at the Shops at Boardman Park for all of your T-Mobile needs.

My fiancé and I came in today to get him a new phone and had excellent customer service as always!…read moreMike M was super helpful and got us in and out quickly. He was able to answer all of our questions and help us find exactly what we needed. The store was very organized and clean. I highly recommend this T-Mobile location!!

I stopped at this store to get help with my phone which was not working. I opened the door and a…read moresales person was sitting with someone ( a customer, I presume), looked at me and said it was a 20 to 30 minute wait and went back to his customer. Not a hello, not, I'm sorry but......his attitude said "get out", which I did. ATT needs to get their employee training together, because that one experience is driving me to change companies. There were apparently no other employees at the store. Not to mention the other issue of trying to call them for help and having to wait on hold for 45 minutes. Apparently they are so big, they simply don't care about one customer. I'll try some other companies to see if they are any better, but I'm not accepting this awful customer service. No one should.

From the owner: AT&T, serving over 81 million wireless customersread more

The owners have always got right back to me promptly anytime I've ever had questions or did…read morebusiness with them!!! Thanks guys!!

My Samsung Galaxy Note 3 sat in about an inch of water for a couple of hours. I tried the rice…read moretrick for a few days, then I tried the freezer trick, but still no screen function. I took it in to the Verizon store and they kindly told me it was all over and I should look at picking up a used phone - it seems the Note 2s are going cheap on eBay. But then I was directed to GetMoe and on the SAME DAY I took in my dead phone, Moe had it back and running! Like MAGIC! I used to manage a technology store where we did in house repairs, so I know a little of what is involved. Moe did a fantastic job and he had the tools and parts needed to service all the big brands. If your cell phone is busted - go see Moe! NOTE: GetMoe may not be open right at ten am. Call ahead if you're making a trip to the store, and make sure they're open.

My brother was in a nursing home and needed a new phone. He had forgotten his pin xx and his old…read morephone had a screen that was partially black so he couldn't read the text sent to him to change his pin. Theresa R. went way above and beyond to get him back on track with a new phone. I can't say enough how great she was. Verizon is so lucky to have her. Thank you Theresa R

Easy and quick appt. Good pricing and friendly staff! I would definitely recommend this small local…read morebusiness and will definitely be using them again! My kids break everything!!

Chad is the best. I have used him multiple times and have never had a better experience. He…read moreabsolutely knows what he is doing and is a great young man also!

Very helpful answering all my questions staff is fantastic would recommend if your looking for new…read moreservice

From the owner: With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk,…read moretext, and data access, and no annual contract for cell phone service. Stop by our Austintown store today.

reasonably priced replacement of iPhone battery. Ready when they said it would be. Would use againread more

I dropped my phone off with them and they had it for over a month with no kind of updates to me…read morewhatsoever. Meaning they never called me. I had to keep calling them for any update. I show up today and was just given my old phone back the way I gave it to them because they said it can't be repaired, nothing they did was making it better. They are giving me a partial refund on the deposit I made; which is nice; but I think it's safe to say I will not be going back to them with any of my other devices because it took so long only to find out they can't do anything

So I don't ever review these places; stores, most chain restaurants, movie theaters, etc.. I…read moreusually keep it with the food. HOWEVER, this AT&T store is legit. Everyone here is nice but I was helped by Matt. This guy was super cool and laid back. If you are looking for a new phone or just any service, any of the associates there are more than callable to help. But Matt is the man, he listened, didn't try to sale me anything. I mean he did, but it was professional and not overbearing, it was conversational like it should be. I bought an accessory just cause he was helping me. Without going too much into detail, I had a lot going on leading up to getting a new phone. He made the experience so good I wasn't worried about anything. Go see Matt. Thanks bro.

Austin turned a completely horrible experience into a great one! Upon being treated so horribly by…read moreour initial rep Amanda, Austin went above and beyond to get us the correct phones we paid for. He even drove to another store because one of our phones were unavailable at the Austintown location. If it wasn't for him tonight we would've canceled our brand new plan and stayed with our current carrier. He fixed the mess made by the previous rep and spent over 3 hours with us getting everything straightened out. He definitely deserves a raise and a promotion! If you're looking for an honest person that actually cares about his customers, Austin is your guy!

Broke Ass Phone Boardman…read more I expected to have my screen replaced. I handed over my phone and asked for the repair, As we told our stories as a Youngstown's would, the man pulled the screen protector off and installed a new screen protector. I was thrilled, felt a bit foolish. He could have done this service behind the wall and charged what ever he wanted. Thank you for your service and honesty Highly recommend BAP in Boardman Jack

I have a second gen IPhone SE, I've been using for a bit over two years now. The battery was…read morestarting to fail, so I took it in to BAP and got a new one installed for about $60. Vastly better than buying a new $300 phone. I also used their services a few years back with my old iPhone 6, and was satisfied then. To give context, I once replaced the battery myself in an older iPhone 5(I think), and the experience sucked. I wasn't proficient with the little guitar picks you use to desperate the phones layers, and I had purchased an $18 battery off of ebay.. Well long story short, I could never get my phone to snap back together properly and the cheap garbage tier battery was hardly better than the one I had replaced. I would highly recommend broke ass phone.

I have to be honest. I don't trust att. I also don't trust Verizon or the pink one. But there's a…read moreperson in this particular store that I would trust with my own life. That's Brad Wilson. He is one of the most up beat, positive and diligent people I've ever met. I've tried to lure him away from att into my businesses, making more money but he wouldn't budge. He is a devoted employee who loves his company. Att, there are once in a generation talents like this man you have working in a sales capacity. Please don't squander his gift and let him leave. He needs to be trained up and promoted within the organization... for your own sake.

this store was very rude the lady with black hair and I think a manager cared more about her ups…read morepackage then us we came in with a important issue and she showed no care at all and gave a really pour attitude if you don't like your job just quit