Once again I had to call on the expertise of Nellcom Technologies whom I have been using for the past 3 1/2 yrs to keep my very old MacBook Pros going. Two months ago my 2009- MacBook pro kept getting a virus warning message from my FireFox browser, I couldn't get onto the web or even onto my desktop, just a lot of wonky behavior. Not knowing the 14 yr old laptop could be saved I made the smart call to Nellcom. After a week Justin, Senior CTO delivered the bad news that the MacBook has a lot of issues because of its age, one being the hard drive was badly damaged, and the OS can't be upgraded anymore. After much brain storming and hoping I could at least get the laptop into next year where I would be in a better position to purchase a newer refurbished mac, Justin said we could put in a newer but used SSD, then reload my OS back onto the Mac. He wasn't sure it would work but he thought it was worth the try. It took another full week and 3 technicians to work hours on this very old Mac which is virtually running on its last megabits. Justin called to explained in detail what was done, ending with the original mirrored OS copied from my old Mac was also damaged, so they had to find a copy of Snow Leopard to download onto the used SSD then upgraded it to El Capitan. It's working just fine now minus any future security updates because its old, they were also able to save my desk top information, photos and word docs which was another plus. Nellcom Techs are trained and certified by Apple to work on all Apple products using Apple genuine parts after your Apple warranty has expired. So if you own an Apple computer/laptop rather than driving all the way to Ross Twp, you seriously need to talk to Nellcom. Their prices are extremely competitive, they are honest, and their customer service/dedication to help their customers will keep you going back. These are techie guys who won't go down without a fight. Thanks: Justin, Brian, & Nick! read more

Pros: Knowledgeable. The technician gave a reasonable explanation in reference to most of my concerns. Also, the staff was friendly. Cons: When I picked up my computer, the sales representative told me the price, which was higher than the location had advised few times previously. (Including the quoted price which "included tax" when calling to inform me the computer was ready to be picked up.) There was no initial explanation for the price increase. When I questioned the price, it was brought down to a lower price, remaining higher than quoted. Still without an actual explanation, only that the 3-4 times previously I had been quoted on the wrong hard drive. It was not until I called the owner that I received an explanation and he said he could refund the difference. (Which should have been handled previously.) This said, I felt inclined to do additional research to find out I could have gotten the same drive for 1/2 the discounted price. In reality, this is beyond a concern with a few dollars. This is simply not the way I am comfortable doing business. In addition, I had been told by the technician that I could receive a printout of the specific computer issues needing repaired. (Specific virus info, malware info, etc.) Unfortunately, he continued to repair the system and did not advise me he was unable to provide such documentation until I picked up my computer. When I called the owner and asked about this, he asked for my email address and stated he would email some information so I could better understand what had happened to the computer. I have not received this follow up, either. Recommendation: Based on this experience, I do not recommend this company to anyone. read more