Communication is terrible the wait is awful the employees give you the wrong information they make you wait 2 to 3 hours just to tell you we don't have the phone and the service is the worse service I've ever experience and unfortunately is the only store around the area VERIZON IS GETTING Worse day by day! read more

I hope I have the correct store, on Wednesday I was having phone problems, I went in to Verizon and was greeted by Anthony (Tony) Graziano who was very pleasant and patience. He listed to me explain my problem, he was able to walk me through several steps to see what the problem was. He was able to fix my problem and explained everything along the way. He displayed good customer service. He was very through with his explanation. To management I would like to recommend Anthony Graziano get a $100.00 gift card of his choice for outstanding customer service skills. Also I will be following up to see if Anthony got he got card and write a review about it. Thank you Michael Young 951-283-8291 read more

11/8/2015 I changed my service to Verizon in Burbank. SHOUT OUT TO MOHAMMED (ASSISTANT MANGER) & JAZMYN (SOLUTION SPECIALIST)!!!!!! Thank you soon on much for being so awesome and hooking me up with every accessorie possible for my new phone and tablets. They both stayed after hours didn't rush anything and were so patient with solving a very complicated problem, handled it like professionals. Unlike the Verizon in Van Nuys (roscoe blvd & van nuys), they have the worst customer service and shitty attitudes. MOHAMMED AND JAZMYN solved a problem I've had since May, that Van Nuys Verizon just told me to call customer service and figure it out myself. Anyways you both were so totally pleasant as well as the rest rest of the employees that smiled the hole time with great attiudes. Thank you Gillian Steinmetz read more

Verizon - Mobile Phones Near Me - Burbank, California

Love this store! The staff is friendly, knowledgeable and very helpful. My phone charge port broke on my phone and I needed to get another one ASAP because I use my phone for business. I was really torn in regards to what new phone I should purchase. Due to the experience and knowledge of the staff they were able to find the perfect phone for me. This is not an easy task because I am very picky about my phone and I had lots of questions which they were able to answer. They were also nice enough charged my battery in one of their devices at their store. This allowed me to back up all my content on my old phone so I could restore it on my new phone. I left the store feeling very confident and satisfied with my purchase. Special thanks to Steph, an awesome Sales Rep and Mo, an outstanding Manager! read more

Love the protocols that they have in place to protect our health in store. Helen was AMAZING. She really made us feel at home when purchasing new phones, she recommended these awesome new cases that are FIRE. Thank you Helen! You should be running that place! read more

Came in just now to do an upgrade. 6 people standing by the door. Not one would ask if I needed help. But the girl behind me gets asked. They help her and look me in the eye end go back to talking to eachother. What's the point in these stores. read more

I've had a flip phone for the longest time. So taking the plunge and making this big step to join the rest of the world in this smartphone era was a huge deal for me. As you can imagine, I was really hesitant and scared what I got into...until I met Andres. He really put things at ease and was really patient to explain everything to me and wash my worries away. I have to say, I feel a lot more at ease after working with Andres and showing me all the pros of having a new smartphone instead of all the cons that people, myself included guilty as charged, always bitching and complaining about. I walked out of the store with my mood flipped 180 degrees feeling more confident and comfortable with myself and with my new phone. Thanks Andres for all your help. Now if only he can do the same and work his magic with my dating life and give me the confidence I need to approach girls in the same way. TMI?! I think not. read more

Out of all the Verizon stores I've been to, this one has been the MOST pleasant, easy going, and fun experience I've ever had at a cell phone store. (And we all know how that visit usually goes lol) but Helen and Fadia were very very helpful and made the transaction very smooth and memorable in nothing but the best of ways! If you're lucky enough to actually avoid the automated hotline and make it into a store, I highly recommend coming here! read more

It takes ages to get things done over the phone so I go down to this Verizon store during the day when they're just standing around. Erik is not my favorite person. He insisted on seeing my physical ID which, if he were a cop, would make more sense. I don't carry my ID around on my person when I'm not shopping but I do carry my phone. I didn't come to shop. I have a photo of it on my phone for such emergencies but he refused to accept that because "photos can be doctored". Seriously, Erik?! You've never head of a fake ID? I have my phone in my hand, I know all the pass codes and account details and he could have verified my ID in any number of other ways but this human-robot has to see a physical ID?! So I walked all the way back to my car for my wallet and returned. While showing it to him I asked, "So, do you know how to spot a fake California ID?" His snotty answer: "No. I just have to see a physical ID." He did NOT even look at the photo. So tell me, Verizon - what's the point of this supposed ID verification protocol if you don't actually know how to verify IDs? He may as well have told me "You could be a space alien, I have to count your toes just to be sure." Suggestion: require people to scan their IDs in a card reader OR dispense with the practice entirely. All of the verifications used over the phone to verify a person's ID should be acceptable in person. You need to be consistent. read more

I came in to upgrade my older iPhone to the current model before pre-orders for the newly announced one began. Oscar helped get this all done, going over my plan for a check up. He was thorough, helpful, knowledgeable and patient. I'm pretty insistent that my new phone act essentially the same as my old phone, even if some things like the apps need to be restored later. He took the time to get Verizon's Content Transfer app to move everything like pictures, videos, notes, texts, VM, over to the new phone and would check up on the progress while helping other customers. Once he confirmed I could see content I wanted transferred, we reset my old phone together so I knew I was walking out with my personal information secure. Upgrading was a very smooth process for me, something I wish I could have insisted my friend come and do as well, as her experience a day later was horrific (her local store completely screwed her over, refused to do the transfer, her backup failed and she has to rebuild her phone.) Just as an note for everyone: do not let any sales rep talk you out of the Content Transfer app no matter how long it will take. read more

We had Ricardo, it only took 45 min to set up 3 phones for my fam! Really great service!

I came in to buy a screen protector and was looking for some support putting it on...so annoying applying these things on perfectly. Helen helped me and it was flawless, no bubbles or anything! Thanks so much Helen, saved me so much stress and time read more

What a waste of time. I'd rather do all my business online than go into this store. There are not enough staff for the volume of customers that go in here. A wait list of about 10 people with an estimated wait time of 30-40 minutes, for no particular reason for your visit. Everyone was pissed and you could feel the tension spreading. No thanks. read more

My honest review does not appear after posting Ummmmm Re: Worst customer service at Burbank Verizon local store located at 1729 N Victory Pl, Burbank CA 91502 (818)-842-2722 1. "I do not understand you" and hang up several times intentionally 2. Not trying to help customer issue 3. Refused to tell the sales person's name upon request 4. Manager did not return the customer's call I am writing to inform you that I had a negative experience at Verizon Burbank store located 1729 N Victory Pl, Burbank CA 91502 (818)-842-2722, and the persons who handled mine refused to tell his and her name. I have been struggling for more than two months regarding the billing issue on the newly purchased phone and changed plan. I called Verizon call center and visited the local store at Burbank several times to solve this issue. Luckily, very nice lady, named Ms. Sasha Jones at Verizon 1-800 call center helped to understand the billing through 3-way calling with the store at Burbank where we purchased the phone and we even emailed her supervisor a compliment letter on September 03, 2014. However, another billing issue came up this month regarding the same changed plan. On September 27, 2014 Saturday, when we called 1-800 call center, the representative made 3-way calling with the store at Burbank saying that she needed to talk to the store regarding this issue since the sales associate at the store input initially all the information. However, the lady at the store on the phone kept saying that since she is not a sales associate, we need to come down to the store and not even trying to review the information in the store system. Out of hopeless frustration with a loud voice but not definitely yelling or screaming (I believe that a frustrated customer who suffering for about 2 months on the same account with no help can raise his/her voice - put you in my shoes) I asked her to explain why we need to pay again on the same account because Verizon asked me to disregard the sub account (or separate) bill when we received two separate bills for the first time about a month ago since I changed the phone and plan. Her response was " I DO NOT understand you" and then Hang up the 3-way phone calling. So I called the store again but the phone was answered but hung up right away and third time called again and the same thing happened. When forth time I called the store, one guy answered the phone and I asked him who was the lady just answered the phone and he said that " there are 10 ladies working here I don't know what lady you mean", he even did not say that how he can help me. I told him that I like to talk to the manager and he literally said that he is the manager and when I asked him what his name is, he hang up on me. I called several times and my phone got intentionally hung up. When I called again the store, I first asked the name whom answering the phone and the guy (David-he said) put me on hold without any explanation for 20 mins in order to talk to the manger. I called the store again using other phone, the sales another associate answered the phone saying that the manager is dealing with other customer and it might take about 40 mins and asked me to leave my phone # and I did. But the manager has not returned my call yet and it is obvious to me that no one including the manager cares much about a customer at the Burbank Verizon store after selling a new phone and plan. And whenever I called the store, I recorded all my conversation with the store if you need for a further investigation. read more

H o RR ible customer SERVICE AND THIS IS BY THE STORE MANAGER. Funny how his name is human when he is anything but human he acts like a robot when he states "we're very busy do you want to wait or not?!!" NO SMILE no warm greeting JUST take a number wait like cattle is the attitude exuded from him. Being busy does not negate being nice, welcoming being warm and being inviting as one comes across the lease line to their store. When I can choose anywhere to go - this is not a utility service - this is a choice of a carrier I make and based on the store service and representation of Verizon I will choose another carrier every everytime! However it's evident by the low marks the store gets on Yelp and other review sites that a lot could be improved and obviously has not since the last time I brought this to the district managers attention. As we left the store a customer came up to me that was also leaving and said he couldn't believe how the store manager was acting he too was leaving and it's sad because we live in Burbank and to not be able to come to our home store and be welcomed and treated nicely is very sad. I will not be treated like the number or the way he told you rudely to sit down somewhere where. This is said by the gentleman ND for me I said I'm about to drop a thousand dollars at Verizon and someone being rude to me, well it's just not going to happen. I left with my friend who is also a Verizon customer cuz she was in tears not being able to get the help she needed the night before or when I brought her back and instead of going to another Verizon location after speaking with the district manager she said take me to SPRINT I'm so done with this its sad that I live in Burbank and can NOT even go to my own store!!!!!! I know for a fact I've been in that store while other people have complained and been treated rudely but when a manager is allowed to stay there and there's no repercussions and there is no change well it just reflects back to Verizon. When a store manager doesn't care that just trickles right down and when the district manager supports his manager's bad behavior.. . I walked in today with a very friendly smile welcoming hoping to get the help I needed. I went directly to the store manager who was behind the counter not even realizing he was the same jerk that treated me like a jerk a year earlier but soon as his behavior started to rear its ugly head I said oh wait a minute you're the same person as before and that's when we left after I asked for the district managers number and he just kept blowing me off and and saying yes to me when yes wasn't even an appropriate answer its just rude and unacceptable but apparently acceptable to this district manager Adam and to Verizon. Verizon needs to go back to having mystery shops and a smart district manager, regional manager would run their own mystery shops and they would see what I'm saying is absolutely 100% true! ...... very few level headed people would take the time and the effort - even in Yelp to write or to reach out to try to correct the wrong as I explained in my district manager but that does not mean there's not a lot of and satisfied people out there. 3 three of my neighbors didn't take the time... three different nationalities three of them different ages and all three of them very professional one of Dr one a lawyer and one works for the city all three have been treated rudely and badly at that Burbank location and won't go back and also didn't bother to call and say anything but it's out there. Go to Pasadena on Lake Ave it's worth the 15 minute drive from Burbank Plus it is a lot of nice shopping. Just leave that Burbank shopping center is crazy anyway and so is that 15 minutes spent driving around there you could already be at a place that's going to treat you nice plenty of parking and wonderful restaurants. LAKE AVE PASADENA. So just being nice and courteous and treating us nicely would have avoided the whole situation and also is the right thing to do Mr store manager you are a joke. read more

Again I'm writing another review of this establishment. Long story short I set up an account through concessions through my work. I go to this store to do my upgrade. Everything is fine. Next day concessions calls me and says the store shouldn't have allowed you to get a phone your through business now. Return the device and we'll get you settled. I tired return the device and getting the credit for the phone I traded in after I was told I could get it back by an employee and he even had spoken to a manager and said the same. I try to get that credit back and speaker with a different manager (since the employee and manager I spoken to weren't there that day) and long story short she implied her employee was lying and that she can't do anything for me. All she stated was he lied to you you can't get that credit back. Your phone gone. Then go to stated I would give you the credit but I don't feel comfortable giving it to " A PERSON LIKE YOU" I said excuse me. What does my personality have to do with a transaction?! After states I can't I can't do anything. I can't give you credit. After she stated I don't feel comfortable. See the difference? She implied she can but doesn't feel comfortably after I hadn't even spoken yet. All conversation she was speaking over me. Wouldn't allow me to talk. And said I can give you the number to my supervisor but he wouldn't do anything for you either. After it had been two days since I purchased my device. I had everything the bag the phone the cables the receipt. EVERYTHING. This is the second time a manager has screwed me at this store. Never going back. EVER.. stay away Horrible people. Horrible service. read more

I know that some Company's have people lie on Yelp for them...this is an honest review..just want to make that known. This morning I went to Verizon on Victory in Burbank, The Empire Center. I was a little stressed because I didn't like the equipment I had purchased a few days ago for my new Iphone5 (nobody's fault but my own). The Manager Gerik helped me personally . He was so kind and helpful. He made sure I had everything I wanted and needed for my new Iphone5. He explained everything to me. He even helped me install a new device in my car! he applied discounts too! I was so happy when I drove away :-))) I'm very grateful and I want the public to know it!! read more

Worst location ever. Racial discrimination to the max. I waiting in line for 7 hours for an IPhone six to be told my accounts on a hold. Tryed upgrading another account they said the same thing I knew they were lieing. They thought I was going to sell the phone for a profit so the manager his name is hummus or some thing said it's his call. I pay 300$ a month to be dic*ked. You forgot to tell me to go to Nordstrom rack across the parking lot to buy lipstick and high heels before you told me to bend over. Worst retail location workers ever. On launch day they were eating pizza in the back while everyone waited outside. read more

Hello, this Verizon incident happened today 8/20/2020. I'm filing a racial profiling law suit against this store and it's manager. I purchased a business phone account from Verizon in Carson on 8/17/20. I chose the brand new iPhone 11 Pro max, an iWatch series 5 and a mophie charging case. I had great service with Evelyn but she setup the contact info wrong. she used the business line which is Grasshopper and not the personal line I ported over. I called Verizon to correct the mistake at least 50 times and every time the "call failed", so I went to the closest Verizon Wireless store. This is where this complaint began. I approached the line and waited outside to be greeted by someone. I was greeted by a 5'7, caucasian man with reddish hair and some freckles. He asked me what I was here for. I explained to him that I couldnt login to the Verizon app and everything else. He reiterated back to me what I needed help with. Thats when he said he "can't help me". I said, "I'm here now at a Verizon store, why cant you help me." He said I needed to schedule an appointment to use their phone. I peeked inside and there was not a lot of people in there. He said there's too many people. He wouldnt let me inside. I said, "its 2 o'clock pm and you close at 6pm. I'll wait until your store is empty enough for me." He proceeded to tell me he would not help me. I asked him to look at me like his brother and help me fix this. He got defensive and said he couldnt help me again for the 7th time. I went to a different Verizon wireless store 20+ minutes away and they helped me. He let me in the store. He heard my issue. He asked for my ID to verify Im the account holder. This good man named Garik was patient, was not prejudice, he talked to me and understood me. He went out of his way to ensure I was legit and helped me. Garik fixed it and I was a happy camper. I even tipped him. Regarding Mark at the first location, I'm reporting him on every marketing channel possible and evn filing a law suit against him and that store for racial profiling, embarasent and anything else applicable. Mark had a clear racist prejuidce and would not even let me in the door in 98 degree weather. I had a verizon wireless bag in my hand with multiple receipts, my articles of incorporation, my identification, proof of all sales, proof or ownership of the account and he refused to help me. To make matters worse, as I walked away I heard the couple in line next to me ask Mark, "why didnt you help him?". read more

Avoid this place at all costs. Go to the Sherman Oaks corporate store instead. The staff is way more knowledgable, competent and friendly. People here need more extensive training so they don't give out false information. Long story short, the first time I came here, the young gentleman who I assume was a sales associate had misinformed me of the cost of how much my insurance deductible would be. The cost difference is now going to cost me an extra $50 dollars which could've easily been avoided. I called the store looking to make an appointment to have this issue settled and they kept asking me questions for about 15 minutes on the phone, and ultimately refused to set me up with an appointment. I mentioned that I would like to speak to a manager, they told me that I can show up in store and wait for one, warning me that it may be hours until one will be available to help. What a pathetic attempt at customer service this store has. Awful experience here. read more

Two days ago I went in to have my phone looked at. Something is wrong with the texting and typing on everything from facebook, apps, texting and on websites. I have a droid 2 so Im guessing it has something to do with the new gingerbread upgrade. So I went into this Verizon walk around looking for someone to help me. After 10 minutes a woman came up and said "did I need something". I explained my phone wasnt working and in the middle of what I was saying she said "well im helping someone else, so your gonna have to check into the waiting list"... ??? Um, ok? Thanks for nothing.. so i went an checked in. Sat there watching employees literally walk around texting checking their phone, gazing out the windows, talking to other employess and basically doing nothing. A couple of them actually stared at me and kept on walking and doing nothing. ONE OF THEM actually leaned on the customer check in computer podium and checked his phone... ?? Are you serious!?! So finally some guy went up to the front desk.. mumble my name out, I walked up and he was texting and said "what can I help you with" while staring at his phone. So I explained again what was wrong with my phone. He played with my phone trying to fix it, couldn't figure out what was wrong and asked the guy next to him. He didnt know either. Then told me he was gonna order me a replacement phone. He took my address and info, and said I would get it the next day by FedEx. Two days have gone by.. still no phone. I call customer service, it connects me to Tampa??!?! They tell me "no order has been made". I call the Burbank Verizon, talk to some idiot on the phone who basically tells me because I don't know who helped me by name, there is "NOTHING they can do", "do it myself", "what exactly did I want my end result to be", "dont bother wasting my gas coming in".... I about had a heart attack? Is this really how they are trained to respond to a customer who has been failed by another associate? So because THEY made a mistake, and I call to complain, I deserve to get talked to like a worthless piece of crap? Im so confused. This place is a joke. I will gladly drive to a farther one and WASTE MY GAS so I don't have to WASTE MY TIME with these clowns. read more

Had me wait 30 minutes to buy a phone while 5 sales people sticking their finger up each other asses.

Avoid this Verizon! You will wait forever and they are not very friendly. I've been here 3 times only out of convenience. They suck.

This store is DEAD! You walk in, no people, in there, someone who looks like didn't get sleep for a week barely greets you then you wait 30 minutes to speak to a sales rep when there are no other customers in the store. They tell you they can do something for you, then change their words that no, they can't...I mean they do not even know what services they offer and if they can provide a customer with service or not. I will never go to this ever again. I'd rather call Verizon and be on hold for an hour, at least I know my issues will get resolved by someone KNOWLEDGEABLE! read more

Wish I could give negative stars. Most of the employees here are super rude and not at all knowledgeable about their products. Everyone I personally dealt with gave off sleezy used-car-salesman vibes. Yuck. read more

THe workers at this location don't know what they are doing. I bought a phone over the phone and they forgot to send me a card with it. I came here to get one and I had to wait over an hour. WTF, It was their fault they didn't send it in the box but they wouldn't just give me the card because they didn't believe me. I'm glad i'm not under contract anymore, that's why I bought my Note 2 outright. read more

I have had one bad experience here but this time Ryan saved the day! He fixed my phone and prevented me from having to order another replacement. Because of that I'll be back to see him when we upgrade soon. Great customer service, product knowledge, and friendly. He deserves a raise. Ha..very relieved and happy. read more

The key to every business in the Empire Center is to come during off-peak hours. There is NO PARKING (and lots of angry drivers) if you don't. So with that in mind, every experience I've had with this Verizon store in Burbank has been extremely pleasant. Once you sign in, it might take a few minutes before it's your turn, but when it is, they're always very helpful and will take their time with you if necessary. I've never had a bad experience here. read more

I was in this verizon store located in Burbank Emp. Ctr. to upgrade my cell phone. The receipt of my purchase was Not printed clearly. Therefore, I went back to this store to get a clear receipt. A male staff had an attidude. I noticed his voice tone & body language. Bcuz these 2 staff were unprofessional I was unable to receive a rebate. I will NEVER go to this store again!! Its so terrible that verizon hires staff who have No knowledge of customer service! read more

Nicole was super helpful! She helped us set up our phone and pick out new equipment. This store has its ups and lots and lots of downs but today was amazing service. read more

The customer service at this Verizon is INCREDIBLE! I've been a Verizon customer for years, and been though A LOT of phones. Most end up having to be replaced cuz of some dumb (drunk) thing I did. And these guys just smile and get me through any replacement or accessory exchange as easy and painless as possible. I mean NO ONE actually likes their phone contracts, with limited data, etc. But all this is out of the stores hands. As far as this store is concerned, they know you pay a lot for your contract, and they treat you to any little detail and help they can, to make what you pay as worth it as possible. In 10 years of a Verizon customer (coming from Sprint), I've NEVER been happier with a store's service! I've been helped by the manager (who's name escapes me) Jael, Andrew, and Abie. All of which have been so nice, informative, and just cool people! ~Julian read more

Sitinging at the Verizon store right this minute and Tony which is the only Tony here is absolutely fantastic he helped a moron like myself learn how to send messages and e-mails. And still has patience left and he's still smiling and even offered me a glass of water how sweet is he he definitely gets All 5 Stars read more

After getting a new iPhone 7 from Verizon as part of my upgrade plan, I had some problems getting it to work correctly on wifi at my home. After spending a lot of time with tech support from Verizon and Apple, I was told to bring it to a store for replacement, using Verizon's "Hassle Free" return policy. The management of the store wouldn't take my return. They didn't think the phone was defective and they wanted me to call tech support again just to make sure. After all, it worked for them. The employees were all dismissive of my concerns and their first instinct was to NOT help. It was a very unpleasant place to visit. read more

I had a huge problem with the way my phones were activated. I spent almost 2 hours on the phone with customer service with no progress. I went into the store and Julio was of great help. I went back a few days later to finish the whole process. Jen helped me and spent so much time working to get a resolution. I couldn't believe how much the associates in this store were willing to do. They really went above and beyond. I couldn't believe it. So pleased with this store and its employees. read more

I was lured in to buy a Motorola DROID phone because of all the apps. The phone is a big disappointment. The keyboard keys are so small that just one of my fingers pushes 3 or 4 keys when I try to type. This makes the keyboard useless. There are buttons all around the phone. It is hard to hold the phone without pressing the buttons. The phone has dialed up numbers on my contact list all by itself. My wife also bought a DROID. Her DROID beeps and makes various sounds while she is talking on the phone. Some of the buttons are hard to push because they are so small, other buttons are pushed by mistake because they are placed where a person normally holds the phone while they are talking. They need to take DROID back to the drawing board. read more

Customer Service here SUCKS. I feel so because of a female employee by the name of "EVITA", let me say it again "EVITA", did a horrible job helping me out. I went in to see if they can replace a phone(under warranty) that keeps resetting at random times. This lady seemed like she had no clue what to do. Everytime I ask a question she replies with a yes, no, or few word answers. I really felt like she didn't want to help me or even be at work. When she was entering my information into the computer, she paused to look at her nails several times before she finished entering my information in. I don't know how long it takes to pull up someones information but it took a while for her to pull my info up. She then goes in an out of the back room 3 times before telling me that I need to leave the phone overnight for testing purposes. I felt so disgusted by EVITA's customer service that I took my phone and left, vowing never to come back to this store, even if my life depended on it. read more

Should be ZERO stars but Yelp requires at least one! For customer service !! WORST service ever. Walked in to return an Otterbox Defender case WITH receipt and was signed in. I stood their watching employees talking to each other, texting on their phones, all while having multiple people standing around waiting for service. After 15 minutes, finally got some help from Josiah. Told him I wanted to return the case and handed him the receipts. After several tries on his Ipad, he was finally able to bring up the refund window. Now the fun begins. I bought the case from another Direct Verizon store and was told by customer service that I can return the case to this Direct Verizon store. This is contingent , of course, on their ability to pull up my invoice. Which they were apparently not able to do so. In a store that sells digital devices, why couldn't he pull up information on the same system when he has my receipt in hand ! Disappointed I left and called customer service. Lo and behold , Shanita ( a true example of what customer service is all about) , was able to pull up my record without effort and was as confused as I was on why this store is unable to seemingly pull up my record! I called the store and spoke to a Hector , who claims to be the store manager. His attitude was less than helpful and offered to give me $20 when the receipt clearly shows I paid just under $40. His inability to utilize their system was going to cost me half of what I paid!! Is this store that hurt for business?! Apparently so! Bottom line, Hector the manager, didn't "give a sh*t" about my issue and that was that. What an excellent representation of what Verizon Customer service is all about ! I hope his Regional Manager, Julio Morales and District Manager, Greg Yokoban are proud of this kind of public representation ! Not surprising that this store rates only 2.5. I highly recommend you stay clear of this store !! read more

After 2 1/2 years of problems, endless hours on with tech support, endless hours at different Verizon locations in 2 different states and a number of replacement phones, I was ready to switch to another provider. But then I found Hannah at the Encino store. She was the only person who didn't try to sell me something but instead got my phone working and worked on it past closing time. I had to return to have her finish going through the phone but she was on vacation and when she got back she was transferred to the Burbank store, which is a drive for me. I tried to find other Verizon people to fix my phone but again was met with inept and or lazy people (other than Blaine at the Studio City store who also was transferred to Burbank). I then waited for Hannah to return from getting married and as I now sit outside of the Burbank Verizon with my older phone that is working better than any phone I have ever had, I have to say that Hannah should write a book on how to make your cell phone work like a new phone! She is amazing, does about 10 things at once on your phone while fixing it and did what probably over 100 reps said couldn't be done. Hannah is beyond patient too. The Burbank store seems to have more enthusiastic, competent and caring people working there and less customers having temper tantrums! Hannah is worth the drive in So. Cal traffic. I will be returning here for their classes and help any time I have a phone problem. read more

Verizon I wanted to upgrade my new iPhone 8 from 64G to 256G. Easy, right? The young lady who greeted me at this store was very pleasant. After that, things quickly went downhill. The tall clerk who helped me looked confused when I explained what I wanted to do. He said he would need to charge a $30 "restocking fee". I told him Verizon told me on the phone that I would not need to pay that, since I had already paid $699 for the phone, and was about to pay another $150 for more storage. "So, you're not gonna charge me another $30 to do that, right? Just gimme the new phone and I'll pay the $150." At which point a "mananger" came over and said, "Yeah, we 'have' to do that...". Come on. You don't 'HAVE' to do that. You're just trying to make another $30 off of Verizon. When I told him Verizon said I wouldn't have to pay that, because I was upgrading, not switching or canceling, the manager said that Verizon would reimburse me. "No, they won't reimburse me, they will reimburse YOU cuz I'm not paying $30 to pay more money for a phone." And I was outta there. I called Verizon and they are going to send me a package so I can send it back. Free. No problems. A word to anyone reading this. ALL these little phone stores are not worth dealing with. (T-Sprint, Verizon, whatever). If you have a problem and want decent customer service, just deal right with the big companies. They are the only ones who have the authority to make any kind of deal. All these little stores just do their bidding. read more

If I could give -10 to this store I would. They have the WORST CUSTOMER SATISFACTION AFTER BEING A CUSTOMER WITH VERIZON FOR MORE THEN 10 years have about 6 lines of service and spending over $500 every month with them! Here's my story--- I purchased a brand new phone 2 weeks ago and after 2 weeks I noticed couple things where my iPhone 6 was not grabbing LTE service when I use to have the best service with my iPhone 5 ... The manager told me I have to restart my BRAND NEW PHONE THAT I SPENT ALMOST $800 ... So I refused I told them that why do I have to buy a brand new phone and have problems with?? So one of the other store managers "Fernando " said no problem come back with the box and we will swap out your phone . So I was like ok sounds good at least someone helped me out. So after 2 days went back they swapped out my phone that I only had for 2 weeks. So after the 2nd brand new phone I was having issues with it again! I was not able to hear when landline callers or outside of verizon callers would call me! So I went back to the store after couple of employees trying to assist me and telling me they can't change my phone because I swapped it out one already I asked for another manager " mind you this NONE OF THE EMPLOYEES KNOW ANYTHING ABOUT PHONES IN THAT STORE! All they know is how to bullshit customers to buying new phones! ... So after arguing my case with "Lola " another branch manager finally she was kind enough to swap out my phone again! After being there for couple hours and fighting back and forth ! So as I left the store I made a test call Sure again I was having problems with the next new device! Because the store was closed already I had to go back again another day ! So after being on the phone with verizon tech support for 2 hours going back to the store and 5 different people trying to help me out nothing was resolved and employees judging their customers! THE WORST MANAGER YOU CAN EVER DEAL WITH TGAT WILL HARRAS YOU AND THREATEN TO CALL THE POLICE ON ME TO ESCORT ME FROM THE PROPERTY BECAUSE I REFUSED WALKING OUT OF THE STORE WITH THIS PIEC OF SHIT SO CALLED " brand new iPhone 6" HIS NAME IS "MO" Last but not least I asked for the Regional manager name because no one was helpful or useful at this location he rushed to give me his info! So if you planing on signing a contract with Verizon I would suggest going to a different location or purchasing online! read more