They could improve by filling their waiting list. I was in on the list signed in before another guy and waited patiently well he come up said that I was next but wanted to take care of another person instead of me which when the guy came in, he stated that he wants to pay for a bill and the guy pointed to the kiosk that he could use and he said no it's a business account that I need to pay on. So apparently just because that guy has a business account that pushes him above me even though I was waiting before the guy and also I'm in there for the same service of paying a bill I find that very unprofessional and I would not me personally I'm not going to come back here to do business with them. I'll go to a different location if I want to pay my bill in store, but I will not be returning to this location very unprofessional. read more

Don't believe them when they say taxes are included. They lie. The welcome plan was supposed to be $30 a month with autopay but with taxes and surcharges it is $37.20 a month. That is 49% higher than I was paying with Cricket and I don't see any improvement in service. The bill is especially hard to understand. read more

Horrific Customer Service At This Location!!! Absolutely the worst experience l've had with Verizon. I have spent countless days and hours since April on the phone with Verizon customer service, hours each day, trying to resolve an issue. Working with supervisors that wouldn't call me back, messed up my account more than it had already been.Today I decided to go to a corporate store location to see if they assist further. When I arrived, I started explaining my situation, and he looked at my account and said I would have to contact customer service again--the exact runaround I had just spent 3 months numerous of hours and days trying to escape. No empathy, no effort, and definitely no resolution. Once again I have been on the phone with a representative for 2 hours since leaving the store at today! This location clearly has no interest in helping customers, only interested in sales!!! even when they've already been through Verizon's impossible phone support. Absolutely unacceptable. Save yourself the time and frustration and don't deal with Verizon!!! read more

Terrible Customer Service - Avoid This Location!!!! Absolutely the worst experience I've had with Verizon. I spent three days on the phone with Verizon customer service, hours each day, trying to resolve an issue that couldn't be handled remotely. Finally, I was instructed to visit this corporate store to get a physical SIM card. When I arrived, I was immediately met with unprofessionalism. I started explaining my situation, and before I could even finish, I was rudely interrupted and told to call customer service again--the exact runaround I had just spent three exhausting days trying to escape. I asked to speak with a manager, and surprise--no manager ever came out. Not even a follow-up. No empathy, no effort, and definitely no resolution. This location clearly has no interest in helping customers, even when they've already been through Verizon's impossible phone support. Absolutely unacceptable. Save yourself the time and frustration and go elsewhere. read more

Just had the best experience upgrading our phones. We worked with Mike, who was super knowledgeable and friendly. He offered great advice and wasn't pushy at all. If all people in a customer-facing role were like Mike, the world would be a better place! read more

sat for over 20 minutes to pay a business account as the manger ( Thai- Chad ) said he's waiting as all his employees are standing around. Don't recommend going here. read more

Beth was AMAZING!!! She helped me with my phone in 5 minutes. Awesome service and very sweet!

Customer service is impossible to contact. The stores will tell you they are sales representatives and can't help with anything but signing you up and selling you accessories. ******STAY AWAY FROM VERIZON ****** read more

We walked in and weren't greeted or helped for at least 20 minutes. Once we were finally acknowledged, we were told that one of the employees would sign us in soon. Fine. We stood in the line and waited an additional 20 minutes for the employee to finish helping someone else. Once he finished, he made a beeline from behind the desk straight to another pair that had walked in just a few minutes before. Terrible customer service, terrible ability to keep track of how long their customers have been waiting. We went because we're considering transferring to Verizon. Fat chance of that now. read more

Showed up at the store to upgrade my phone. I waited for 20 minutes while I watched three employees play on their phone and watch soccer. I asked the general manager about it and I was told "that's none of your business"... cool I guess I will take my business somewhere else. read more

Verizon - Employees hard at work while I wait. - Mobile Phones Near Me - Brandon, Florida

UPDATE! So I was told my bill would be a certain price by George, and it's more expensive and the things that were supposed to be on my plan are not. DO NOT GO TO GEORGE his customer service sucks and he doesn't explain things well. Had to ask him the same question like 4 times to get a solid answer. And he didnt ask me any questions about my preferences or anything read more

We had a great experience here. We came in frustrated because we had trouble with visible by verizon, a 3rd party service, when trying to switch carriers on my wife's phone. We came in with low expectations but there were several really nice guys right at the door who greeted us and got to helping us right away. We asked about options other than visible and ended up getting to upgrade my wife's phone and set up a new plan for her within just a few minutes. I had lots of questions but Chris who helped us gave me every option and laid it out for us to choose, no BS. It was a great overall experience and we are happy we came to this location! read more

Steve was extremely helpful during my last visit. He was able to reduce my bill, as well as increase my data. This location is clean, organize, and comfortable. Everyone I have dealt with so far has been polite, and professional. Because it is such a good location, it does get busy, and it does get crowded. I recommend going just after they open, if you can. If you can't, just be patient. Be sure to get in the queue. Generally, they move through people fairly quickly. read more

HORRIBLE CUSTOMER SERVICE.Manager Ellen should be fired. My boyfriend went into the store to pick up an extender and ethernet cable that was unable to be delivered. Was greeted with Ellen saying "what". Refused to help him even though he called customer service at the store and they told Ellen to give him the extendor to the wifi- she replied with no that is not how I run my store. Very rude should not be a manager or in customer service. Will be filing a complaint. Do not go to this store! If I could give zero stars I would. Very disappointed. read more

Brandon Verizon! The worst customer service ever. Spanish chic ride as hell! I would never thought of being treated rude to just to purchase a phone charger. read more

My bill was $100 more than we were expecting the last time I made a change there. The last time I was there (to reset my PIN so I can switch to Spectrum Mobile for $29.99 per line), the people behind had the same issue and were also switching to Spectrum Mobile. Spectrum gave me a better deal on my home internet and cable at the same time. read more

Just waited over an hour just to be treated unprofessionally by a big, fat, Slaven Lee Road employee. Absolutely no communication skills or remotely professional appearance. I've been a Verizon customer for many, many, many years and I think my relationship with them is about to end. The last thing a customer wants to hear is some slob with the first words being that I'm going to have to spend more money. Good luck with that! read more

Only giving 2 stars instead of 1 because previous experience at this store was fine. I came in with an iPhone that wasn't turning on or charging, the associate wouldn't even look at the phone (as they have done previously for me and fixed right away, something as simple as resetting it for me) and right away just handed me a brochure and instructed me to file an insurance claim. I asked if upgrading would be cheaper than the $150 to file the claim and he said no, upgrading wouldn't be cheaper without even looking at my account to attempt to run any numbers with me. I left and ended up calling Verizon and found out it would be cheaper to upgrade, very frustrating! I didn't want to go back to the store after that experience so, am very inconvenienced due to the misinformation of the associate and have to wait a few days for a new phone. read more

Took my mom to Verizon and didn't know what to expect. She had been on my plan with AT&T and decided to buy a Samsung galaxy Wanted to change the number from AT&T to Verizon and have all the perks She didn't remember passwords or understand a lot of the details that go with owning a phone. We were placed with Karen Hernandez and what a incredibly nice, patient, knowledgeable, young lady. Two hours was needed to put the whole thing together. I think Verizon is lucky to have her. My mom was so happy with the service she gave us and helping a 87year old woman into the modern times. Thank you Karen Hernandez!! read more

This morning my father and mother who are 79 years old went into the store to upgrade an eligible I-phone. Their salesman Pierre told them about a promotion that would save us money off our monthly bill. He said that if they take 2 android tablets home with them that the tablets would be completely free. There would be no cost for the tablets, no monthly fee for having them and to make the deal sweeter he would take $40 a month off the top of our bill forever. My mom called me from the store thinking that this sounded like an amazing deal. The salesman said "no catch, totally free and we give you $40 a month off your bill to take them home. You can toss them in a drawer and never use them." My parents leave the store and I get an email from Verizon saying that they financed the tablets for 24 months and that there will be a $10 a month fee for owning the tablets. This gives me a $40+ extra charge per month on my bill. I called the salesman and he explained to me that although I am being charged an additional $40 per month he is giving me $20 per month credit off of 4 of my lines. I understand the math, but I also know that I can negotiate my own plans without having to take 2 tablets and finance them to boot. I forwarded the email to my parents (that explained the charges) and told them to return the tablets which they had only had for about 2 hours and had not even opened them yet. When they got to the store they were held there for several hours while the salesman and then the manager Robert Quinones tried to convince them that this was a great deal. When they insisted that they wanted to return them they said that they had to pay $35 per item to return them. I am not exaggerating when I tell you that they would not let my parents leave the store for more than 2 hours. My mom was in tears. It was 8:30 at night when she called me and said that they would not let her leave and that they had not eaten dinner yet and they were intimidating them. I told her to put the manager on the phone. He said that he would not take the tablets back without $70. I said, "Fine. Put it on my bill and I will deal with Verizon directly" He refused and said that they needed to pay him directly out of their own pocket. I told him to pay it out of his pocket and he hung up on me. My parents were never informed of a restocking fee. My parents never agreed to financing the tablets. My parents and myself never agreed to a monthly charge for the tablets. It is disgraceful the way that the manager takes advantage of his elderly clientele. He completely lied and deceived them into taking something they did not need. He refused to take the items back the very same day when his lies unraveled. You know that the behavior of this store reflects very poorly on the Verizon brand. read more

Came in to explore upgrades and line changes since I was in the area with the day off... NICOLE (don't call her Nikki ) surpassed my wildest expectations! I have had a few bad experiences at affiliate stores (authorized sellers, etc) and it was worth the extra 10 minutes to go to an official Verizon store. She didn't try to upsell me, just presented the important information and I walked out the door with a new iPad Pro 11" 256GB and a new iPhone XS 512GB for less than I was paying before! Check this place out they will take good care of you! read more

Not very friendly here... I bought new IPhone X.. returned due to not up to expectations at all... the staff Jeramy has no customer service skills at all... :/ Sadly if I do buy expensive items... it will not be here... maybe he's not happy with his job??? ‍ But the sticker on his tablet said " New year new mind " it is the new year for a week now.. I hope this is not the new mind.... read more

I've been standing here for well over 30 minutes. Still haven't even helped. It's not even packed in here. This place is just ssssslllooooow. . read more

I've been with Verizon for quite some time and have always been elated with the service I've received but this location should be ashamed. The last two times I was there I experienced less than stellar service. First was a woman who treated me like I was an idiot for not knowing that a phone's release date was not the same as it's in store arrival. Today it was with Jonathon...creepy creepy creepy. He preferred to talk about tattoos, the baby making music that his coworker was playing, and another customer's phone issues over helping me with mine. Do yourself a favor-go to another Verizon. read more

I went to Verizon with my Sister-in law and her daughter for a phone repair. They took our name and put us on the list; it was 2pm on a saturday. We waited about 15 min until a young man named Jonathan helped us. He was very nice and fixed our phone dilemma in a snap! They were busy but the wait was a lot less then I expected.The other staff (no Jonathan) were cordial but nothing over the top. The store was clean but there were so many people milling around it was insane. Downfall- that they were playing 'Sexual Healing' while we waited, which I personally do not think is appropriate at all...but hey to each their own! read more

Have nothing but praise to offer! Went there this past Saturday and was checked in immediately. Even though there was a 30 minute wait, the gentleman who checked me in made sure I knew that I was next in line and even introduced me to Derek (I believe that was his name) who was a fantastic help! Got me all set up with my iPhone 7, helped me with setting up, and even got me a great trade in deal for my old iPhone with some awesome accessories. If you have a problem with waiting, either come earlier or bring a book/play on your phone. It takes a bit for them to set up everyone, so just be patient. Will definitely refer people to this location, even if they have to fly there!! read more

Terrible experience with this Verizon store. Angel the store associate I was working with was very unpleasant. I was there to pick up a new company phone. Boss talked with Verizon corporate and said they had what I needed at this branch. I get there and they do not have it. Seems like they sold it before I got there. So he had to up sell me to a larger memory or else I wouldn't get the new phone. And when I get home and look at the receipt, he charged the wrong amount that was quoted for business pricing! Ridiculous! That is not what was ordered. While I was checking out, I heard another employee say that her co-workers were idiots. The people here are not friendly, not helpful, and down right rude! read more

We've been giving this Verizon location our business for many many years. Usually decent experiences. Anyway, today my mother who is hard of hearing went to this causeway location with my brother who is trying to get his act together and get him a phone. Two employees standing outside refused to let them in together so he could help her hear! No one else was in the building! Doesn't someone's disability exempt them from these rules? Both of them were wearing masks, they would follow every other rule. Seems to me these employees were being lazy and not wanting to take the time to accommodate a loyal and paying customer. We'll take our business to the newer location on 60 who gives a damn about people, especially ones who have a disability! read more

if i could give zero stars i would. very rude and unprofessional, mikenzie was extremely rude and had no desire to help. david was rude as well up until the point of asking for a good survey? i dont ever plan on going back to this location. read more

Great store if you need Verizon cell help. I've purchased several phones here, and usually bring them here for fixing or tune ups. The staff are always great to me, and always seem happy. I'll be needing a new one soon, I'm sure I'll be back... read more

Verizon/frontier is a criminal corporation and I highly recommend you NOT do business with them. They will lie and then make false claims that you owe them money when your bill has been paid in full. They will threaten legal action, they will ruin your credit, if you are a business they will threaten your livelihood by shutting you down just to get you to pay money you don't owe. They don't call back. They don't keep their word. Customer service is poor and they lie. They can't be trusted. Heed this warning: If you do business with them you will regret it. My advice is don't listen to the misleading sales pitches and run as far as you can from these dishonest dollar sucking thieves. I went with bright house/ spectrum. They are not perfect either, why should they be, there is no real alternative or competition in this industry thanks to corrupt politicians national, state, and local who are on the take and have helped eliminate competition, but at least they are not completely dishonest or lying, or the insatiable theives like they are at verizon read more

Went to this Verizon location with a mobile phone problem. The problem was network related. The technician asked what my problem was and I gave her my assessment. She went on her computer and looked up my personal information. Once she had that information, she told me that the "4G network" had been down two days and that was the likely problem. She added, "If you still have the problem in two days, go to the store you bought it and have them check your phone out." I left and went to the store the phone was purchased and in less that 20 minutes the phone was up and running again. Verizon provides great coverage, but it appears they quibble once the sell has been made and not all stores will support all Verizon clients. read more

Beware! Not every store that says VERIZON is actually verizon. Some of them are "Authorized Dealers". This is the reason I don't go anymore to the mall and I decided to go to this particular location. It seems the staff there has a clear mission, either to sell you something you don't need or want, or send you home with an unresolved problem. The minute you tell them you are not there to buy something, they will find a way to dismiss you. They don't make money resolving your technical problems. They don't care. I took my phone there for a simple technical problem and without even checking If i was under warranty they send me to a repair shop at the mall. Really? Poor service, the staff is condescending, they assume everybody is tech challenged when in fact you can show them a couple of new tricks. Beware and be persistent so you can pass their initial laziness. read more

This is the worst Verizon store ever. Unfortunately it's closest to my house. They never have enough staff to handle the volume they receive for example I'm waiting in the store right now, they opened 17 minutes ago and it's going to take me at least an hour to get the exploding Note 7 exacanged. I guess I should be happy as I tried coming in a few days ago and the wait was over 2 hours. My suggestion is to NEVER come to the Causeway Verizon store they don't have the resources to provide the service you would expect. read more

Not an issue with this location. Just Verizon in general. Worst coverage ever. Don't waste your money.

I have to thoroughly disagree with each of the single-star negative reviews posted here. This location is an actual Verizon Corporate Store as listed on the Verizon Wireless website. In comparison to the myriad of storefronts littering the local retail landscape, this location has properly trained staff with the necessary resources at their fingertips. I have tried some of the other (unofficial) locations in the area in an attempt to stay closer to home or find a bargain, and I keep coming back here. read more

Had Verizon for the better part of 15 years. Moved to FL, and saw an ad for Spectrum, so I changed service. Made the switch in May, and then received another bill in June for Verizon. Called customer service and asked about bill since I was no longer a Verizon customer, and was told it was in error and to disregard. Then in July I received another bill from Verizon, called in again, and was told I owed nothing and to disregard. Now in Nov. I received a bill from a collection agency for Verizon. I called in again to be told this time that it was for a final bill and was owed. Asked why first two people could not tell me that with no good answer. Asked them to call their collection agency to clear my credit, and was told they can't do anything about that once it is turned over for collection. Verizon customer service is terrible, with people not knowing what the hell they are doing. Be very careful using Verizon. I NEVER will again. read more

If I could give zero stars I would. Came in for a new SIM card. Something that literally takes no time to bring out. Currently have been waiting 30 minutes and there are still three people in front of me. It's always like this at this store even if you need something so simple! They should have a dedicated line like at the grocery stores for people who just need simple things done. Not buying a whole device or signing up for service. BS. read more

I am hoping if I tell this story someone from Verizon will see it and help me out. On June 7th my husband and I went into the Brandon Town Center store to get a new phone for my husband. He chose the Samsung S8. Our sales person Aaron tells us that we get a FREE Samsung Galaxy Tab E with the purchase of the S8. I made sure to verify that the tablet was actually free because we didn't need another tablet. Aaron said, that all we would pay was $19.99 for the Tablet. A month later I get my next bill and I had a charge of $289.94 for buying out the contract on the previous phone but I had already bought out the contract while I was in the store. I verified with customer service that they wouldn't have been able to give the other phone if I hadn't completed the contract and of course they agreed. It turns out the $289 they were charging me on the bill was for buying out a contract of a completely different phone. The phone I was in fact talking to customer service on. After speaking to 5 people over 8 weeks they agreed to just put the contract back on my active phone and that would take off the $289. That is when I noticed that I had a new phone number on my bill that I had never seen before with a monthly charge of $19. That phone number and charge goes with the FREE Tablet that I didn't even want. I just took it because it was FREE!!!!!. So I went into the store today, and since it has been longer than 14 days they can't help me. The cancellation is $175. I said that I wanted to smash the tablet in the store and they offered to video me smashing the tablet. I might take them up on it. I think I would get $175 worth of satisfaction being able to post that video to all of Verizon's social Media sites. read more

I went into the store with my mother to trade our phones for new ones. Mike was patient and knowledgeable. He took his time with us and never once pressured or pushed us towards products. We had a great experience! read more