I have stopped by here couple of times and the staff is always very helpful…read more They also offer a guide to learn how to use your iPhone. I saw how a staff member was teaching all the basic setup to a woman and the staff was very friendly, patient, and use simple example to get to the point. Really nice!

As with all Apple stores this one was brightly lit, very clean, and Apple reps everywhere. There…read morewas even a security person in the front and rear of the store. As I entered the store an Apple rep immediately asked if I needed any help, which I declined. I perused iPads, the MacBooks, iPhone covers and iPods ... with each section I noted the same Apple Rep about 10-steps from me. When I was looking over the iPods I turned and asked if he was following me. He answered no, that he was simply waiting for me to indicate when I needed assistance. I left !! Was not happy with being followed around a store.

First off they're ripping you off, you try to remove a service and they tell you your bill will go…read morehigher. Got new internet carrier and was kept on hold for over a hour to cancel service! Funny how suddenly I get flooded that same night with scam calls and BS calls from the area the rep told me she worked in. Just run and try a different service. Don't believe you're locked in because of your location!

Only 1.5 stars, so it's not just me! I had a dead router so I took the dead one into the store…read more Quick swap right? LOL. Waited about 20 mins for help. Then the kid kept trying to sell me cellular phone service instead of taking the stuff back. THREE TIMES and he would not stop, like his job depends on him selling me what I do not need. He was not moving on the return. I walked out of there and dealt with Spectrum on the phone.

Don't believe them when they say taxes are included. They lie. The welcome plan was supposed to be…read more$30 a month with autopay but with taxes and surcharges it is $37.20 a month. That is 49% higher than I was paying with Cricket and I don't see any improvement in service. The bill is especially hard to understand.

Horrific Customer Service At This Location!!! Absolutely the…read moreworst experience l've had with Verizon. I have spent countless days and hours since April on the phone with Verizon customer service, hours each day, trying to resolve an issue. Working with supervisors that wouldn't call me back, messed up my account more than it had already been.Today I decided to go to a corporate store location to see if they assist further. When I arrived, I started explaining my situation, and he looked at my account and said I would have to contact customer service again--the exact runaround I had just spent 3 months numerous of hours and days trying to escape. No empathy, no effort, and definitely no resolution. Once again I have been on the phone with a representative for 2 hours since leaving the store at today! This location clearly has no interest in helping customers, only interested in sales!!! even when they've already been through Verizon's impossible phone support. Absolutely unacceptable. Save yourself the time and frustration and don't deal with Verizon!!!

Came into look at what options were available for getting a new phone. The phone prices are getting…read moreout of control these days! While they have a great selection of phones, some of the prices for phones are insane! They do have 24 months payment plans and they push them all day long. The staff member who assisted me was very helpful and explaining what options and pricing for all the different models of phones that are out there. I'm going to hold off and see if there's a deal coming up in the future because my trade in value of my particular phone is not that high It seems. Also found out that you get a better deal, depending on the plan you have and I have a grandfather plan in effect at the moment so I get the least amount of trade-in value I was told.

Amazing service (thank you Jules!) and very nice location enough seating for anyone waiting, nice…read morebright store.

Listen. I don't EVER PUT A BAD REVIEW but I am really good at feeling things and I always get this…read morefeeling that this guy is stealing from us. We have gone and got a protector one week and gone back for the same phone and same guy and he charged us over $30 more for the same exact thing! It says alot about management as well because you can't tell me they don't know about it. And they keep him around because they like that he can swindle people and get away with it. I'll be contacting the B.B.B and my lawyer because we went to but one this week and he charged us $80 so when I got home I looked it up to see what the ideal price was for the privacy protector and it was under $20!!! So do yourself a favor and go somewhere where the prices stay the same. It's not OK and I always make sure to let him know that we are return customers after the fact so he knows that we have paid there before and he just ripped loyal customers off Another thing is... he tried to do my new Razr Flip phone and I said no I'm good. Lucky I did too because when you turn the phone on it says do not put anything like that on your phone or it will void the warranty. He should know this and not offer to do that. I'm sorry but after 8 times of being charged a different price for the same thing. I had to come say something. This is at the Brandon store..I know that a lot of people will over charge if given the chance. I have a tip for all people. When you go shopping. Ask how much things are because if you don't. They will just charge you anything. Trust me! I use to work for a guy that told me to do that. So always ask how much stuff is!!! Trust me!

Went to buy a phone case and was told the case and tempered glass screen was only 10.99$ each, and…read morewhen i was handed my receipt I was charged over 80$? The worker was extremely rude and unhelpful, he chose to argue with me over it. This place is a scam do not go here

It was such an amazing experience over there , the staff was super nice and friendly with me, they…read morehelped me out to solve my issue and they order a phone for me that arrived the next day, if that's not 10/10 service , I don't know what is

The service was amazing me and my family got in and out Eddie was a huge help and the other members…read moreare hilarious

I don't know about the store but the online store is horrible. Said I was approved, took my money…read moreand then they said I wasn't approved, still waiting to get money back. where's my $ Verizon!and yes I sent in all the paperwork they requested-

Terrell sold us two phones that were old inventory. both had to be sent back to verizon. we paid…read more$50 each for screen protectors and Terrell kept promising to replace them because they went back to verizon with the phone but never did. always an excuse for why it hasn't been handled. NEVER BUY FROM AN AUTHORIZED RETAILER