Stopped in one day by happenstance when I saw their sign from the road. I had my broken turntable…read morein my car looking for a place that I could take it to get repaired. The son of the (Owner) was extremely knowledgeable and it was a very small fix and with him running all kinds of tests to see if it was just the needle. He determined it was just that part that I needed and advised I could get it online for much cheaper than it would cost to have a repair shop fix it and even went so far as to provide me with the part number and told me how to do it once I received the part. He was also in the process of closing but helped me anyway. He went over and above what anyone would do in this scenario. It's a little late posting this because I forgot to do it when I left the store, but I hope he sees this and remembers who I am. If I ever have any electronics that I need repaired, I am definitely going to bring them to this place. They are unbelievable!

Very helpful and knowledgeable about vintage AV equipment. One of my Japanese Onkyo M-508s suddenly…read morewould not power on. Adam diagnosed the problem and rebuilt the power supply. He also adjusted the bias and put it through a 24hour load test.

These guys know their stuff, and they're quick to fix any technical problems you present to them…read more They went above and beyond to fix my Korg Minilogue, will definitely use them again.

Mike Jay the owner is one of the last decent, honest, sane, moral, prudent, repair techs that…read moreactually care about the quality of their work. He won't let anything go out of his shop unless it is at 100%, he also doesn't try to add on repairs just to pad the bill. I highly recommend using Pro Audio for all your needs, even if you have to drive 100s of miles to his shop. I guarantee you will be happy with his work and honest prices.

****NEVER BEEN TO THE STORE****…read more However, when the store came to us to deliver and set up our new TV, Best But is Blessed to have a young man named Ethan on the team! Professional but comfortable. Smart, engaging, and HELPFUL! A stellar individual

I ordered a washing machine pedestal online and had it shipped to the store in Brandon. I made the…read morehour round trip drive to pick it up. The associate loaded the pedestal into the back of my vehicle. I drove home and went to remove it from the back of my truck and noticed it had another person's name listed as the "pick up person". I then looked further and saw it was a GE and not the LG that I ordered, and the order number did not match. They gave me someone else's order. I then called their store number and was routed to customer service in India, who was absolutely pathetic in the level of service provided. They could not confirm if my order was still in the store. They could not contact the store to ask. They could not ship the product I paid for a week ago to my house and pick up the incorrect one they gave me. They just advised I had X days to return the product and they recommend I drive back to the store to see if my order was still there. PATHETIC customer service. I will not be ordering from Best Buy again.

I thought they were honest, professional, and fair. I brought in my Kindle for repair. It wasn't…read morepowering up or charging. I thought maybe it was my charger. So I tried another charger which didn't seem to work. That's when I decided to drop it off at MIT Computers for diagnostics. It was $20 to run a diagnostic on it, and they told me they would call me in a couple of days. They called and told me that the Kindle started right up during the diagnostic test. I guess it had to be reset or something. I was told to bring in both of my chargers to check them out. I did just that, and there was nothing wrong with the chargers. Also, my Kindle was working and there hasn't been an issue with it since. They could have just said it was the battery and charged me more money to replace it. I wouldn't have known the difference, but they told me I didn't need one. I have a friend who used to take her laptop to the one on Dale Mabry before it closed. She was very happy with their service. In fact, she's unhappy because they are no longer there, and didn't know they had a shop in Brandon. Now she knows after I told her about my experience. Hopefully I won't need to come back any time soon, but this is the place where I'd bring my Kindle or laptop in for repair if ever needed.

6 minutes ago NEW…read more I don't recommend this location. First, they say 3 to 5 days to diagnose the issue but can't even meet that time line. Then when asked about it on the 6th day, they say, "we'll, you did bring it on the afternoon of the 1st day". I requested if they could not complete the diagnostic by the end of the 6th day to give me a call so i could pick up the pc and give my business elsewhere; they said "sure". Well, at 5 pm on the same day, Saturday, I call and they are closed until Monday. Totally unprofessional!!!

Pro-tip for Starbies fans: Don't forget to make your way to Target's Starbucks when seeking that…read morelimited merch! Many times, their inner Target locations will have merch that your typical Starbucks stand-alone locations run out of. Oh and yall already know about the freebie refill! Must be a Starbucks Rewards member, pay with the app or registered card, and remain in the store. Refills are valid for hot/iced coffee or tea (no specialty drinks), and the policy generally requires you to ask for the refill during the same visit. Done and done! ;)

Haven't been here in a while. While the fam bought my kid new clothes i got him something fun to…read moreput together later with his gf. They put the advance Lego stuff at 25%off. Got him the tuxedo cat box set. Its a 3d cat build looks exactly like his cat. About 80$ buck its a cute ornamental build. They have the Floral ones at 30-40 i know I'm coming back for those. Flowers are cute but they wither n rott. Lego bouquet of flowers? Are forever! They had some nice specials and it wasn't over crowded. It was a good visit.

Purchased a laptop from best buy back in July and had problems with it, so brought it in here. The…read moregirl and guy working at the geek squad area looked at it and were able to fix it. I was SO happy! They were so kind. I truly appreciate their help.

Awful customer service went in and did a meta glasses demo and waited two weeks for the email to…read morepurchase and when I never received the email I contacted this best buy to get help to try to get them to resend the email or whatever it is they send to meta to tell them I did the demo and the unhelpful customer service worker said I need to come to the store to get them to resend the email as I live more southern florida so it is two hours away from me. They probably shouldn't offer demos if they cannot help after the fact of it being a problem on their end and there being no way to contact meta. Bad customer service and awful service from the start.

First time using this GREAT place! VERY friendly when we walked in. Super helpful. Fan died in my…read morelaptop. I was told could be 6 days until I got my laptop back...Got a call 3 days later that it was ready! Love this place. If needs arise, this is the ONLY place I will go! Thanks!

I brought in my Gaming PC to find out why it was overheating and they "fixed it". they said that…read morethe cpu fan was broken and I would need a new one, and they replaced it and when I got home it still didn't work, turns out they didn't even remove the plastic sticker on the CPU Fan cover! after I removed it the temperature was fine

I called to inquire about security cameras after my car was vandalized in my driveway. The next day…read moreI had the information I needed and I considered the price fair as I needed five cameras and I did not want to pay monthly fees for security. The installer came a few days later and was very knowledgeable and careful to hide all wires during installation. He explained everything to me and the sense of security I have now was worth the price. I like supporting local businesses whenever possible and this is one time I am really glad I did. ....not sure why my pic says California....Lakeland resident here.

Thank you Steve for your help. This company is dedicated to our community. They are easy to find…read moreand a great resource!