I have been nursing my old iPad Mini along for the past year as it has been unable to do any more…read moreApple iOS updates. I finally brought it into the store to see if anything could be done. I did not have an appointment for the Genius Bar, but the guy in the front took my info down, and told me it would only be about half an hour. I wandered off, and in about 10 minutes, I received notice that my appointment was ready. The guy helping me was super thorough and knowledgeable. He confirmed what I already knew - that my iPad needed to be replaced with a new one. Fortunately, I could get a trade in amount of $190, so that helped substantially with purchasing a new one. The apple "genius" (maybe Andrew?) ordered my new iPad mini, went and got it, took my payment, deactivated my old one, set up my new one, and scrubbed the old one. Altogether it took less than an hour and I was on my way, easy peasy. I don't use their services often, but it's nice that they are available if I need to.

Well to make it simple for you get an appointment online! When you are there on your assigned…read moretime. You will wait another 14min or less. There your Apple staff will check your phone for physical damages and be prepare to log on with your Apple password! Once entered they will check for pertinent information like serial number, run diagnostic and in the meantime they will tell your option to buy back and trade/upgrade. I wasn't ready to upgrade even though prerelease of IPhone 18 was announced. I indicated I need to make use the new phones are not buggish and will wait results via Reddit. They will be persistent to sell you a new phone so learn to say no! I am came in for a battery replacement for IPhone14 ProMax and the charge was $99 per Apple Support online, before they take it you will have to sign a waiver for accidental data loss. My appointment was 1:15pm, Staff formality and diagnostic done at 145pm and 315pm was expected return. We went outside the mall for a good lunch and returned 245pm and ask the greeters if phone battery was ready and it was! By 300pm we're on our way back home. The charge was supposed to be $99 but no charge was extended and they replaced crack screen protector cover as well! I am clueless why free, because the phone is 3 generation old? Anyway, I was quite surprise! Reaching home I plug the phone to its chargers to make sure they work -plugged in wall and on the standing power stand. Battery Capacity was 100% vs 77% when replaced. Everything worked! No data loss! I was more than happy! Apple Staff you guys maybe methodical and stoic but job well done. I dealt with two greeters, one diagnostic person, repair person, ready person and a manager to confirm it was zero cost!

Eric and Sophia are such amazing people helped me when I thought my phone was done forread more

From the owner: We specialize in phones, computers and tablet repairs. We…read morerepair Game consoles and gaming Computers.

If I could review T-Mobile @3432 Kennedy Blvd,Tpa leaving without a I would. 8/6/2025…read more A female rep ( just had moved here from MI) told me that this was the last week that I could get a "Free Samsung Galaxy 8 Watch Phone with Falls Alert Protection" as I had told her I was looking for one for my wife who has Parkinson's. She said that I could get 2 of these watches Free + a reasonable monthly fee+ *Insurance that she said I could drop in *3 months. Turns out these watches DO NOT signal for 911 when you fall. I had a bad fall & it didn't call 911. Our Monthly T-Mobile bill has doubled randomly with multiple charges of $1. Spoke to a Supervisor who said it would take $700+ to pay the balance for the 2 "free watch phones" or she said, "Maybe you could sell them online". To say that T-MOBILE has had a serious decline in the 14 years we've had them is an understatement. Calling their Corporate office in "Bellevue, Washington today. T-MOBILE is not a member of BBB, however their complaint rating is " 1.83 in negative ratings of which they have thousands. "If something seems to good to be True.. it is probably NOT True. Walk on by

Very understaffed, expect long waits. After they shut down a bunch of the smaller locations over…read morethe last few years, the remaining stores are much busier, so every time I've been recently, I have been advised that there would be an hour long wait. The staff is friendly, but they are overworked and overwhelmed.

disclaimer: i wasn't actually assisted through a service here, but i had a peerless experience…read morevisiting this location with excellent floor management. i have no idea what his name is, but a man greeted me immediately after i signed in on the tablet. he saw my bag of equipment and asked if i was there to drop off or exchange the equipment only or if i needed anything else. i told him i only needed to drop it off. he kindly and patiently let me know that all of the employees were assisting customers with mobile service, that most of the people in front of me were also mobile customers, and that the wait would likely be longer than an hour. he suggested a spectrum drop-off point at a nearby ups store less than 10 minutes away as an alternative. we left and had the equipment all packed up to send in less than 20 minutes from that interaction. he saved us a ton of time waiting, managed the queue for his colleagues, and overall ensured that our experience there was short and sweet. if that's the type of management i can expect here, i would definitely return for any concerns.

if I posted my opinion of Spectrum, NO ONE else would want this service...unable to post the rest…read moreof the words to make 85.. My monthly contract did NOT mention "rip-off" fees for disconnection, 3 months early. I wouldn't "spit" on spectrum, if it was on fire.

We went to this location to investigate options to our plan. It was convenient while we were at…read moreInternational Plaza, looking at new watches at the Apple Store. We were greeted warmly by the General Manager who listened to our concerns and investigated with us new options. After looking at all plans and benefits, Gonzalo explained we had the best plan, and it was practical to stick with it. We left happy and pleased to be Verizon customers for over 20 years!

location and manager are a scam. Traded in a phone to upgrade and the next months bill skyrocketed…read moreand all types of changes were made to the account without my approval. now saying we owed $200 on an iphone12 which is impossible. Do not go to this location

Recently I had the pleasure of dealing with the most helpful, amazing customer service…read morerepresentative at the "Cell Touch" store, located at 13508 University Plaza St (facing Fletcher Ave right near Bruce B Downs Blvd) in Tampa. this is an authorized Metro Store by T-Mobile. The visit to this store was due to my own STUPIDITY. AND It took this poor patient customer service representative approx 15 to 20 minutes to figure out that I had brought in my old-disconnected phone because "it wouldn't work "... I felt so stupid, not to mention embarrassed .... She was amazingly cheerful and patient, all along probably thinking what kind of idiot is this person Soooo Nonetheless, I highly appreciate and Recommend this store and yes, I went home and brought in my "completely working" cell phone that had nothing wrong with it...AND WASN'T IT Forrest Gump who famously stated "Stupid Is As Stupid Does" ???

I have tried this establishments several times and it's always the same story. It is crowded, help…read moreis hit or miss and you get better and faster care online or by phone. Apple is a good example of why monopolies are bad for consumers. My next phone will definitely be Google.

What a wonderful find. Easy to locate. Walked in anticipating that my iPhone 13 charging port…read moreneeded replacing, Brian spent 10 minutes cleaning it and presto - good as new. Great prices and plenty of accessories. Would give 10 stars

They were quick, affordable and I'd go again or recommend to others if they need repairs.read more

I needed to update my old desktop, and a team member assisted me with finding a new one that met my…read moreneeds. I purchased a new desktop and monitor and I'm very pleased with the performance and quality of the new hardware. The team member did an amazing job with guiding me to a suitable device for my needs. The help is truly appreciated.

**DO NOT PURCHASE FROM BEST BUY -- AND MORE IMPORTANTLY, IF YOU VALUE YOUR POSSESSIONS AND THE…read moreSAFETY OF YOUR FAMILY, THINK VERY CAREFULLY BEFORE ALLOWING BEST BUY TO INSTALL ANYTHING IN YOUR HOME.** I purchased a new television from Best Buy, purchased the television mount from Best Buy, and PAID BEST BUY to professionally install the entire package in my new apartment. Today, I was standing in my kitchen when I heard a noise. I looked into my living room and my stomach dropped. **MY ENTIRE TELEVISION AND WALL MOUNT WERE PULLING OUT OF THE WALL.** The mount had come away from the wall and the television was apparently being held up by only ONE remaining screw at the bottom. I was home alone. I had nobody there to help me hold the television, nobody to help me lift it off the failing mount, and nobody to help me get it somewhere safe before it came crashing down. And all I could think was: **What if I hadn't been home? What if a child had been standing underneath it? What if a pet had been underneath it when it fell?** This wasn't a television I hung myself. **I PAID BEST BUY FOR PROFESSIONAL INSTALLATION.** When you pay a major national retailer to professionally mount a large, heavy television on your wall, you should be able to trust that it was installed safely and securely. So I immediately called Best Buy expecting them to take the situation seriously. Instead, I was told that because the installation was more than 90 days old, they would not warranty it and that I would have to pay **nearly $200 for someone to come out and LOOK AT IT.** I was also told I would have to "get on the schedule." Let that sink in. **The television that BEST BUY installed was actively pulling out of my wall, and their response was that I could pay them almost another $200 and wait to get on their schedule.** I was so disgusted that I hung up. And then it got even worse. This happened at approximately **3:00 PM on a Friday afternoon of a holiday weekend.** Somehow, I was lucky enough to find an independent professional named Steve who understood the urgency and arrived within approximately 30 minutes. When Steve safely removed the television and mount from the wall, we discovered what was behind it. **BIG SURPRISE -- IT WAS A SHODDY INSTALLATION.** The mount had locations available for FIVE screws. **Best Buy's installer had used only TWO.** The two screws weren't even the same length. The longer of the two screws had been installed at the BOTTOM of the mount instead of the top, where significant pull-away stress occurs. So for all of this time, I had a large, expensive television hanging on my wall and had absolutely no idea how it had been installed behind that television. Why would I? **I PAID BEST BUY PROFESSIONALS TO INSTALL IT.** That is the part people need to understand. When you hire someone to install something in your home, you're not standing behind them inspecting every screw. You are PAYING THEM because you're trusting that they know what they're doing. You're trusting that the work you cannot see has been done correctly and safely. Apparently, that trust was misplaced. To make this even more unbelievable, **I ALSO PAY BEST BUY FOR THEIR TECH SUPPORT/WARRANTY MEMBERSHIP PACKAGE.** You can be assured that I will be cancelling that as well. Why would I continue paying a company for protection and technical support when I cannot even trust the quality of the installation they performed in my home? This isn't about a late delivery. This isn't about somebody being rude at a checkout counter. This isn't about receiving the wrong television. **THIS IS A LARGE, HEAVY TELEVISION THAT WAS PULLING OUT OF MY WALL AFTER I PAID BEST BUY TO PROFESSIONALLY INSTALL IT.** And when I called them while it was happening, instead of hearing, "That should not happen. Let's make sure you are safe and get someone there," I heard about their 90-day policy, another nearly $200 charge, and getting on a schedule. That response tells me everything I need to know. If you're thinking about buying a television from Best Buy, televisions are available from plenty of other retailers. But if you're considering paying Best Buy to install something heavy in your home, **PLEASE REMEMBER MY EXPERIENCE BEFORE YOU MAKE THAT DECISION.** Ask exactly how many fasteners will be used. Ask whether they're going into studs. Ask what hardware is being used. Ask whether the installation meets the mount manufacturer's requirements. And do not simply assume that because the company is Best Buy and you're paying for "professional installation," everything behind that television was necessarily done correctly. I made that assumption. **I WILL NEVER MAKE IT AGAIN.** Based on my experience, **I cannot recommend Best Buy installation services and I will be taking my business elsewhere.** Best Buy, you should be embarrassed. You had an opportunity today to hear, **"The television YOUR installer mounted is coming out of my wall,"** and imm

Beautiful well laid out store with lots of seating and space to stand or sit as you wait for your…read moreturn in the waiting list. Personnel / sales peeps seem to be really helpful Lots of parking - A+

negative 5 stars customer service sucks stood around for 15…read moremins no one greeted or said they will be with me shortly. i walked out inconsiderate employees just being lack luster.