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Verizon

2.2 (69 reviews)
Closed 10:00 am - 8:00 pm
Updated 1 month ago

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5 hours ago

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4 months ago

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Verizon S.

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1 year ago

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Verizon S.

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5 months ago

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1 year ago

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1 year ago

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1 year ago

Gloria helped me this morning get a new phone very helpful, knowledgeable, and respectful! she deserves 5 stars and a raise

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1 year ago

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1 year ago

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2 years ago

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3 years ago

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1 year ago

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2 years ago

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2 years ago

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2 years ago

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2 years ago

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2 years ago

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4 years ago

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4 years ago

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4 years ago

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4 years ago

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6 years ago

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3 years ago

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5 years ago

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3 years ago

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12 years ago

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5 years ago

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5 years ago

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4 years ago

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9 years ago

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5 years ago

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8 years ago

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10 years ago

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7 years ago

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11 years ago

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12 years ago

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8 years ago

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12 years ago

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5 years ago

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5 years ago

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Page 1 of 2

Ask the Community - Verizon

Review Highlights - Verizon

I visited the Verizon Store in Avondale on Rancho Sante Fe and I felt welcomed right away.

Mentioned in 4 reviews

Read more highlights

My Peak Prepaid, Verizon Authorized Retailer

My Peak Prepaid, Verizon Authorized Retailer

(1 review)

I purchased the new Samsung J1 at this location on November 10th. By November 14th the phone…read morestarted to malfunction, I called on the 15th and Criselda (one of the sales people) tried telling me I had the wrong location. I assured her I had the correct location as I have her business card and all of my paperwork. I made arrangements to bring in the phone in on the following business day as the phone can only be exchanged within 7 days. I was literally given the run-around, telling me it's not a Verizon issue, it's a Samsung issue..."take it to Best Buy as they have a Samsung tech there who MIGHT be able to help." Levi the CSR was very helpful, but his manager Joel would not allow for a refund or exchange. That night I called the CS line for Verizon. They had no idea who this business was. I was told by Evan at Verizon that this business is not one they have listed as AN AUTHORIZED VERIZON STORE. Sooo... Buyer BEWARE! This is what is called a SCAM!!! I'm now stuck with a phone I have no use for, I switched from my old plan to Verizon so now I have no phone at all. I'm unfamiliar with Arizona, I use my phone for a GPS. My husband works out of town and has no way to get a hold of me. I have two children at home, I'm disabled, I have no home phone and all of my contact information is in that phone. I'm not in a position to buy another phone, I shouldn't have to. I'm stuck! The level of customer service I received at this store is not only unacceptable but unbelievable!!!! I can't believe they sent me away and refused to help me. Oh, might I add Best Buy did not have a technician on staff. So here it is, day 7 (unopened items MAY receive a refund or exchange within 7 days) I have no phone and all I can do is see if Samsung can repair or send me a replacement. I've had issues in the past with my Samsung device and I simply took the device to the nearest Verizon store and was gladly refunded my money. I do not understand the mindset of people who take advantage of others. Makes me very sad. Don't let this happen to you. Be aware!

Verizon - mobilephones - Updated May 2026

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