1. Verizon Authorized Retailer - Wireless Zone

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Salem, VA

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Verizon Authorized Retailer - Wireless Zone

4.0 (1 review)
Closed • 10:00 am - 8:00 pm

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AT&T Store

AT&T Store

(4 reviews)

While we were on vacation my husband broke his phone clip so we found this AT&T store to see if we…read morecould get him another clip. The two employees that were working Saturday morning were very friendly and very helpful. They had what my husband needed and put everything together and even told them that he could send the old one back because it has a lifetime guarantee on it. So I would recommend this AT&T store In North Salem Virginia.

I have a factory unlocked Moto one 5g. I brought my phone to at&t 5 months ago. 5g never worked LTE…read morespeed only. My SIM stopped connecting to towers in my area. Customer support sent me to this store where the SIM was changed to a new one. Cellular connection dropped after an hour and returned to previous state of not connecting to towers. Customer support had me hard reset my phone (which I knew wouldnt work). Now I'm starting my phone from scratch. I go to store today and I'm told my phone must be carrier locked, and its suggested i buy a new at&t phone. Give me a break. So, Im switching to Metro later today as I've never had a problem with cellular OR 5g connectivity on T-mobile towers. These are my only experiences with at&t and this store. Customer service sends me to the store who tells me its my fault. I have a degree in Network Administration, I am not an expert at all, however i have been developing android software for many years. Ive used every major carrier and have never been brushed off so bad and left with the same questions I came to answer. I don't think its ignorance I'm a prepaid customer so hope its that im not a profitable customer and isnt general apathy and laziness.

Verizon Authorized Retailer - Wireless Zone - mobilephones - Updated October 2026

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