As a web developer who homeschools their children online, we depend upon fast, reliable internet…read moreand B2X has gone above and beyond in reliability and service.

I know we all have had bad experiences with Xfinity. Once they Comcast/Xfinity got to the top they…read morescrewed things up, but I wanted to add a little bit of hope. Please read. Title: Outstanding Service from Xfinity Corporate and James the Technician I recently had the pleasure of interacting with Ms. Jazmine J from Corporate, and James, a technician who visited my father-in-law's house. Let me start by saying that my previous experiences with Xfinity were less than stellar--poor customer service, long wait times, and unfulfilled promises left me frustrated. However, things have taken a positive turn since Corporate got involved. Let's start with the positives... PROMPT RESOLUTION. After reaching out to Xfinity Corporate with my concerns, I received a swift response. They valued my business and ensured that my issues were resolved promptly. They restored service after there was a mix up with the equipment and things were not working correctly. Jame's visited my father-in-law on 7/25/24 and got everything functioning properly. Kudos to James for his efficiency and expertise and making my 83 year old father-in-law feel important. The next best thing is that there were no charges as promised for the visit. This commitment to customer satisfaction is commendable. I think as a customer and the concerns that I have for all of us just when we try to call in for help. Xfinity has a few areas for improvement if they want to improve from thier ratings online. The frontline customer service needs much improvement. While Corporate stepped in admirable, there's still room for improvement at the frontline customer service level. The issues I faced intially should be addressed to prevent similar frustrations for other customers, but from what I read on social media it appears that we all are fedup with the terrible wait times, calls dropped, poor communication, and promises broken. As clear communication is essential Xfinity should ensure that promises made during the interactions are consistently upheld. Overall, my recent experience with Ms. Jazmine J with Corporate was refreshing and pure pleasure for once. She is very professional and treated me with respect. When things could not be fixed over the phone she quickly found us a technician that came out the same day. The tecnichian's name is James and he went above and beyond to help my father-in-law. I am happy to report that his landline, internet, and tv are all working properly now. I truly appreciate their efforts in resolving my little issue and concerns swiftly. However my little issue is just a drop in the bucket compared to the other complaints that I have read about. Xfinity should read this and continue working on enhancing customer service accross the board. Thank you, Jazmine J., for your assistance. If anyone needs help, I recommend reaching out to Xfinity Corporate for efficient resolution. Brian Kalafatich

I've been charged 40 dollars a month since 2020 for a landline that I've never had. Not that you'd…read moresee that on a bill statement; it was an Xfinity employee that found the error. Spent 4.5 hours with a wonderful Xfinity rep to change my plan only to have an outsourced sales rep screw it all up. That was three weeks ago and STILL no resolution and now no response at all.

I've been with this store 4yrs now it has been the single most frustrating and expensive lesson I…read morehope no one has to experience themselves. They will lie about how much your bill will be again and again. Please for your own sanity get everything they say in writing with a notary it is unbelievable the amount of deception that I can only believe is policy at this point that goes on here...

US Cellular is not doing enough to stop Robo Calls 10-15…read morecalls a day. Like listening to Spotify or Pandora better get used to buffering no service. Over priced for poor quality service Customer service is like talking to a wall forget it!!!

Although the guy that started helping me was nice, he couldn't help with my situation. He offered…read moreto replace my phone with a used phone and I told him I would like to call customer service to see if thos was myvonly option. He said sure let him know if he could help at a later time. However the manager was nasty and unhelpful. He said I refused the service they offered to which I stated I did not I wanted to see other options if available. He told me they couldn't do anything else for me I needed to call Google customer service (which I found out later was NOT the option needed to do). When he overheard me talking to customer service he was even more rude. When I asked for his name and told him how rude he was he looked at me and smirked and said have a good day bye. They I told him I was going to complain (because he didnt lift a finger to try to help me or figure out what my issue was) and he said good have a good day. Clearly he doesn't care about customer service.

IF I could give minus stars I would. My problems started just before the iPhone 16 came out, They…read moresent me a message about a good deal on a new phone. When I got there the rep who waited on me took my phone and started working with it. In talking with her I found that iPhone 17 would be out in Sept, so I decided to wait. by that time she had cleared my phone and said it was paid off. I was on a prepaid plan so yes it was paid off when I got it. My bill was 50.00 dollars a month before that day. After she got done I had lost my Military Discount had to resign for auto and my Bill was close to a $100.00. After several day of being on the phone with them I got everything back as it was and my bill was $40.00. The next month my bill went back up to $50.00 but then they took away the military discount and my mobil hotspot. Needless to say I am no longer a Verizon Customer.

I rarely leave low star reviews, but Cox has some real issues. The 2 stars are for:…read more 1. I have had a good technical experience or two over the years, when able to reach someone, and for this we're appreciative. 2. Most of the time, our service IS actually up and running, so most days, easy peasy, and for this, we're also appreciative. But, I'm going to subtract 3 stars for the following: 3. When there is a problem? Good luck...Cox does okay when things are going well, but not so hot when things are going wrong, which is when they need to come together with customers to make it right. These days, people rely on their internet even for their livelihood, so outages are a big deal that need to be resolved quickly. 4. They're costly. Not all their fault; they are just about the only game in town, so they can get away with that I suppose. Wouldn't be so bad IF it weren't for number 3 above. 5. And, ongoing with that "when there's an issue"; they are not communicative. I think most customers are understanding when there are widespread outages, and they "get" that nothing can bat 1000 all the time. We're okay with that. But, we need to know what's going on, and when we might reasonably expect to be restored, because there's a lot of planning involved at the family level. Sending regular messages like, "We are working to restore your service and will continue to provide updates", several times a day, is NOT an update...it's simply telling us what we already know...we're without service (yea, no sh*t). It does nothing to alert us as to whether we can expect to be without service for an hour, a day, a week, this year...we can't plan our work week or tell our children when they'll be able to do their homework. We don't know if we need to go to the library or find another option, or just sit it out a bit longer. It's USELESS. We would rather "know", even if it's expected to "possibly" be a week...then we can plan for the week and be THRILLED if it comes back up sooner (then you guys become the heroes instead of the villains...imagine that). 6. (I know we don't have 6 stars, but let's pretend, because I've got more beef) The outage map is NOT an outage map. It's an arrow pointing to your home and telling you that you're without service. We don't know if the whole city/county is out, just our neighborhood, just "us", or what. It just says, "your area is experiencing difficulty right now". If we knew that the whole state, for example, was without service, that in itself may give us some idea of when we might be back up. And, it lets us know when to be irritated, and frankly we like that. If we're the only are without service and we haven't had it now for a week...we might have a leg to stand on with our complaints. But, if we know that the outages are really widespread, that you probably ARE actually working hard on restoration; you're just understandably backed up. Then, we can return with kindness, and maybe even better reviews because we can better "believe you" when you say you're "working on it". Some of these matters are EASY RESOLVES with good communication. Whether or not Cox the only game in town, they're paid good money from our citizens for this service, and they owe us that as a good partner. We're not getting it. THAT'S why Cox has a 1 star Yelp review. They're not there, they don't communicate with us meaningfully when we NEED THEM.

These people are thieves they steal your money tried to give business they couldn't help and then…read morewhen I tried to go back to my old plan they ended up charging me 50 dollars more then what I was pay definitely don't recommend these people and I definitely wouldn't even bother with their bundles because it's all croc. That is why I did not want their services anymore. They tell you one price and then they charge you more. No help with customer service they talk about oh I can help you and they give you no help you spend hours on the phone trying to get things done and it doesn't happen. this is definitely a zero star.

I am a disabled vet. Im on a fixed income. I never had cable in my life. I was lied to. They said…read morethey had the big twelve. I got it for my husband that is dying with cancer figuring he like to see the games instead of listening to them. We couldnt find half the games. I was so upset i canceled so now im stuck with a early termination fee of 380 dollars. I am so upset. Dont get dish

Dish Network is a SCAM!!!! Please be aware of the scams that Dish Network is doing. When having…read moreour Dish reconnected after our deck was replaced, the technician left and mysteriously I started receiving emails confirming that I was signed up for Dish Gold Protection Plan and that my account would be charged $12.95 per month. When calling to question, the Customer Service Agent quickly removed the charge with no explanation only that she had removed it. When I received my bill for the month, Dish had charged me a $30 cancellation fee for canceling the Dish Gold Plan. I was charged a fee to cancel a service I never signed up for!!!!! Is this legal?

Reputation management is a difficult area as incorrect Internet postings or almost impossible to…read moreremove. However as in all other things let the buyer beware. Once you turn over your money, for any Internet-based companies you have little recourse as compared to a company in your own area registered with the Better Business Bureau. In exchange for several thousand dollars, this firm promised to roll back and erroneous Internet listing at least three pages. Initially they were very keen, created a number of business postings and set up one Internet site but when the posting never budged, their enthusiasm flagged, they stopped answering my phone calls, and totally ignored me as a customer. The consumer obviously has little recourse in these matters-I would suggest going with a firm that's rated in the top two or three, getting some sort of guarantee in writing, and only paying half the funding required until they actually deliver. They're a number of firms that fall into this category. Malcolm Brigden