I think this place has amazing service swapped my phone battery in under an hr and the price was…read morevery reasonable at 60 dollars for hardware and labor

Today was the second time that I have used Phone Pros (for different problems) and I have been…read morecompletely satisfied both times. Tony and his assistant were great at identifying the problem (damaged charging port) and fixing it in a timely manner. Pricing is reasonable. Interactions were professional and courteous. They even recommended a great nearby restaurant where I could go during the time that were working on my cellphone issue. In addition, after I returned, they checked out the two chargers which I had brought with me and detected a faulty cable on one of them. I was able to replace the cable at cost with no additional service charge. I would highly recommend Phone Pros and the fact that I returned when I encountered another different cellphone-related problem is a testament that I value their services highly.

Nikita, if you're seeing this review on yelp thank you so much for helping me and my dad upgrade my…read morephone using the JUMP boost at T-mobile. I had an IPhone 13 Pro that was cracked for 2 years and recently got it repaired. Repairing the phone was required for the program and the IPhone 15 Pro I got today was a life changer. Thank you so much. My mother and sister will be coming back to get an IPhone 15 Pro.

Went to have Old pictures transferred to my new phone, one of the Employee named Anthony, took the…read moretime to help me with the phone, (an Hour) Kept trying, and got my pictures on the new phone! Thank you Anthony, Great job! Did a better job than the 18th Ave store.

Just a bunch of scam artists. Dont recommend them at all. Dont waste your time at this place. Go to…read morethe next metro PCS. Dont even pay your bill there.

Everyone seemed nice and helpful but turned out to be very misleading, I was switching from boost…read moreand was given a specific price that I would have to pay. I had to come back another day as they didn't have the phones I wanted and they started telling me I would need to pay twice the price I was given to switch. I brought it up that it's not what I was told the first time I came, so they agreed to give me some discounts which was still more than the first offer. I agreed to that and was told my new plan would include google one and a hot spot. Guy named Robert added insurance on 2 of my lines that I didn't ask for and wasn't aware that he's done so. First, my google one was not working and the salesman told me once again that it was included and I should call metro customer service, I never did as we decided we don't need it at the moment, now few months later I was trying to use hot spot and it didn't work. The customer service told me it's not included with my plan, even though I was told it would be and my metro app says it is. Customer service suggested I upgrade or call the store that sold me the plan. I called the store and the guy was suggesting I pay even more money than the customer service was offering and even suggested I add a line that I don't need. I was specifically told when I switched that hot spot will be included, so basically they lied and scammed us.

I got my iPhone 12 Pro Max repaired here and they made it look like it was new. The owner…read morerecommended a great case for my phone to prevent future clumsy mistake like this again. Got a screen protector as well, Their price was fair for everything I got. Cant complaint about the service neither, I don't know I just love this place!!!! Highly recommended to other yelpers.

I have to agree with other yelpers, employee is friendly and very helpful. They have a variety of…read morecute phone cases, couldn't resist and bought one. They also do phone repairs which is a plus. Will come back again.

This is a Russian scammer money laundering front. Yes, they will "attempt" to fix your phone…read morescreen, or sell you an overpriced pos phone plan with a refurbished grey market phone they're selling as new, but when the phone fails a few weeks after you get it, you're sh*t out of luck. Thet told me i had 30 days to change my mind if i wanted to keep the phone and plan. When i returned a week later, you should have heard all the excuses. Only when i dialed 911 did they finally offer to do something, and i still got screwed. So much for helping a small guy local business. Buyer beware, these guys are charlatan scammers!

I have to say I was a little Skeptical going to this store. I usually go to corporate stores and…read moreget ripped off and persuaded into spending $60 on a case. The first time I walked in I was greeted by Vlad, a very intelligent young man who showed me how I was getting over charged by Sprint. They transferred me over to Tmobile and I'm paying $50 dollars less than what I was paying with Sprint. While Vlad was helping me the owner came by, gave me a free case and even got me a bottle of water while I was waiting. I was having a problem with my bluetooth headset and the tech took a look and fixed it free of charge. Saved me $100 dollars because I was about to purchase a new pair at the store. These guys are great! Everytime I pass by when I walk to the train they always greet me with a smile and shake my hand. There isn't really anything like that anymore. You guys are awesome! Thanks Platinum!

These guys are the best, the always got me a good deal in wireless service, very knowledgable and…read morecourteous, was surprised how well the Asian lady spoke Spanish

My order with PayMore was accepted and payment processed, but they (Matawan location or processing…read morewarehouse in New Jersey) abruptly canceled it days later without any explanation or outreach. This reflects poorly on PayMore's internal processes and customer service standards. A simple explanation would have been appropriate. I will be taking my business elsewhere and advising others to be cautious when ordering from PayMore until they improve reliability and communication.

owner is very aggressive and angry , my son went over there to sell a few items and was turned away…read moredisappointed after the owner failed to realize how his anger scared him . He Then Proceeded to try to fight him . All over negotiation i do not recommend.

Amazing costumer service, real professional very helpful amazing! Has everything you need you can…read morecharge you're phone when it dies

I contacted them early morning Labor day. I received a quote from them via Yelp. I needed the…read morecharging port changed and a new battery on an LG phone from 2018. I brought the phone into the store on Labor Day, was greeted by Robert who confirmed the on line price quote to be valid. He said the phone would require 3 days for the repair as 1) it needed to have the charging port soldered and since it was labor day, and the technician who does that part of the repair was not available, work would not begin until next business day. Robert did say he would try. To my complete surprise the phone was ready in two days. Robert emailed me and also left a message for me on my land line. When discussing the phone repair on this phone and chatting about some other repairs I need done on other equipment, what I especially liked about Robert is that he said 'if I can't fix it, I will tell you'. I liked everything about doing business with Sheepshead Bay Wireless and oh... I did not mention... The price was very reasonable and before coming to SHBW I had been to two other shops where they told me they would not do the repair needed. They said the phone was to old to change the charging port and tried to move me in the direction of purchasing a new phone. Robert did not even lean toward that route. He said he could fix it and he did.

I went bk to the store and explained the issue to the person behind the counter (the only person…read morethere) She asked for my receipt, pressed a few button, and just said.."you should be alright now" she gave me a new receipt showing what I paid, $38, my number was right, and the time and date was right. but, I didn't even get an apology for the two days I didn't have a phone. No problem. I'm use to it. People are so cold blooded. I'm just glad they resolved it. BEWARE.. check your receipts right then and there carefully cause you never know. This store can close down any minute and leave all of us hanging. Just saying... BOT7R