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T-Mobile Experience Store

2.9 (23 reviews)
ModerateMobile Phones
Closed • 10:00 am - 8:00 pm

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2 years ago

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1 year ago

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4 years ago

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2 years ago

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8 years ago

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5 years ago

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4 years ago

Danny was very knowledgeable...patient and kind...I am so happy with my new iPhone and all the accessories I purchased...

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4 years ago

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11 years ago

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13 years ago

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5 years ago

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12 years ago

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6 years ago

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9 years ago

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9 years ago

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10 years ago

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11 years ago

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10 years ago

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11 years ago

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9 years ago

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10 years ago

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12 years ago

Awful people. Phone didn't work. Refused to exchange my phone 2 days later. Kept making condescending racist remarks

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Metro by T-Mobile

Metro by T-Mobile

(3 reviews)

$$$$

Bath Beach, Bensonhurst

Just a bunch of scam artists. Dont recommend them at all. Dont waste your time at this place. Go to…read morethe next metro PCS. Dont even pay your bill there.

Everyone seemed nice and helpful but turned out to be very misleading, I was switching from boost…read moreand was given a specific price that I would have to pay. I had to come back another day as they didn't have the phones I wanted and they started telling me I would need to pay twice the price I was given to switch. I brought it up that it's not what I was told the first time I came, so they agreed to give me some discounts which was still more than the first offer. I agreed to that and was told my new plan would include google one and a hot spot. Guy named Robert added insurance on 2 of my lines that I didn't ask for and wasn't aware that he's done so. First, my google one was not working and the salesman told me once again that it was included and I should call metro customer service, I never did as we decided we don't need it at the moment, now few months later I was trying to use hot spot and it didn't work. The customer service told me it's not included with my plan, even though I was told it would be and my metro app says it is. Customer service suggested I upgrade or call the store that sold me the plan. I called the store and the guy was suggesting I pay even more money than the customer service was offering and even suggested I add a line that I don't need. I was specifically told when I switched that hot spot will be included, so basically they lied and scammed us.

Platinum Mobile

Platinum Mobile

(16 reviews)

$$$

Brighton Beach

This is a Russian scammer money laundering front. Yes, they will "attempt" to fix your phone…read morescreen, or sell you an overpriced pos phone plan with a refurbished grey market phone they're selling as new, but when the phone fails a few weeks after you get it, you're sh*t out of luck. Thet told me i had 30 days to change my mind if i wanted to keep the phone and plan. When i returned a week later, you should have heard all the excuses. Only when i dialed 911 did they finally offer to do something, and i still got screwed. So much for helping a small guy local business. Buyer beware, these guys are charlatan scammers!

I have to say I was a little Skeptical going to this store. I usually go to corporate stores and…read moreget ripped off and persuaded into spending $60 on a case. The first time I walked in I was greeted by Vlad, a very intelligent young man who showed me how I was getting over charged by Sprint. They transferred me over to Tmobile and I'm paying $50 dollars less than what I was paying with Sprint. While Vlad was helping me the owner came by, gave me a free case and even got me a bottle of water while I was waiting. I was having a problem with my bluetooth headset and the tech took a look and fixed it free of charge. Saved me $100 dollars because I was about to purchase a new pair at the store. These guys are great! Everytime I pass by when I walk to the train they always greet me with a smile and shake my hand. There isn't really anything like that anymore. You guys are awesome! Thanks Platinum!

Sheepshead Bay Wireless

Sheepshead Bay Wireless

(22 reviews)

$$

Sheepshead Bay

Amazing costumer service, real professional very helpful amazing! Has everything you need you can…read morecharge you're phone when it dies

I contacted them early morning Labor day. I received a quote from them via Yelp. I needed the…read morecharging port changed and a new battery on an LG phone from 2018. I brought the phone into the store on Labor Day, was greeted by Robert who confirmed the on line price quote to be valid. He said the phone would require 3 days for the repair as 1) it needed to have the charging port soldered and since it was labor day, and the technician who does that part of the repair was not available, work would not begin until next business day. Robert did say he would try. To my complete surprise the phone was ready in two days. Robert emailed me and also left a message for me on my land line. When discussing the phone repair on this phone and chatting about some other repairs I need done on other equipment, what I especially liked about Robert is that he said 'if I can't fix it, I will tell you'. I liked everything about doing business with Sheepshead Bay Wireless and oh... I did not mention... The price was very reasonable and before coming to SHBW I had been to two other shops where they told me they would not do the repair needed. They said the phone was to old to change the charging port and tried to move me in the direction of purchasing a new phone. Robert did not even lean toward that route. He said he could fix it and he did.

T-Mobile Experience Store - mobilephones - Updated May 2026

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