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    Metro by T-Mobile

    1.0 (3 reviews)
    Closed 11:00 am - 6:00 pm

    Services - Metro by T-Mobile

    Telecommunications

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    Ask the Community - Metro by T-Mobile

    T-Mobile

    T-Mobile

    (17 reviews)

    $$

    Brighton Beach

    I love this store, its on the corner of brighton 7th, the q and brain trains go there it is so…read moreconvenient when you walk in there are lounge seats for the waiting area if there is a long line, there is at least 5 sales reps available so the line moves quick I decided to switch to t mobile from sprint because tmobile has great service, no interest on the installment plan from month to month, no contract either, and data stash when you trade in your phone, you can get credit towards your new phone, yuriy was able to get me 65 dollars for my iphone which made a difference I didnt come with all the information I needed from my sprint contract, so he was nice enough to call the account holder to get me all the info I needed, yuriy is patient and does all the dirty work for you, even if it means yelling at your ex lol he was able to answer my five million questions, he explained how the plan works, what I owe upfront and what I owe in the future for the next few months, within 4-5 months I can have my phone paid off he also gave me some tips, such as using insurance to upgrade to a newer model for a decent fee he also gave me great advice on what accessories to buy, especially since im clumsy and tend to break stuff quick, he was able to find me a case that was tough and had a screen protector come with it, and being a perfectionist like me he applied the cover and case for me with no problems, who wants air bubbles anyway? he explained how I can get reimbursed for the termination fee with sprint you can just bring in the bill and they will mail you a debit card with $$ to use for whatever you want I also like how he wasn't in a rush to help me, he spent over an hour with me showing me how to get any questions answered in the future with tmobile whether its by dialing 611 or going on the website the look of the store was great too, its huge with sections for accessories, iphones, Samsung phones, very well organized I cant wait to refer the rest of family here, the prices are great, the service is great, and the customer service is fantastic, I had 0 problems thus far.

    TMobile customer service is in decline. Service representatives are not well trained. Customer…read moreservice help desk long waiting time. User cannot activate or deactivate voice mail options when requested. REPRESENTATIVES SAID CANNOT help. No proper escalations over matters.

    Metro by T-Mobile - mobilephones - Updated May 2026

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