They sold an internet package to my 80 year old mother in law. No issues EXCEPT they sold her the…read morefastest 1GB package she absolutely did not need (never even asked her what she uses it for to pair correct speed). Shes not exactly doing much gaming to even cone close to using that speed. Also never talked to her about disconnecting her existing service and never paired any of her devices to the gateway. The gateway doesn't even cone up on list of choices. Well done Fidium. Standup business you have.

They make appointments and never show up. I called the office and they don't know anything. On…read moremultiple ocassions they have scheduled and not shown not even a call even though the techs have the number. Next time they schedule I will make a point of not being here and hopefully they will show at some point. Until then I'll just keep scheduling and bothering the operators. There is no service they just suck! If you can find someone else you would be better off. Next step is to call the public utilities and file a formal complaint!

We've had BT since early 2024. We'd had Comcast for over 24 years, but, their rates for internet…read moreand TV packages were out of control and continuing to increase. LOL...now Comcast is offering 5 years 1GB service for just over $50. They are feeling the BT punch and loosing customers. Too late Comcast, I asked you in visits at the local office, several times, to give us a better deal and you said your could not! Then I went to BT and glad I did. We ended up connecting an outdoor antenna for our local channels to the incoming Coax to our TVs from the now disconnected Comcast service. There's 28 channels broadcast over air in our area! As for TV packages, nope!.....Internet is all you need. We subscribed to 4 streaming services for all of our sports and movies and still, the BT 1 GB service plus the cost of all 4 streaming services still save us 75% off what Comcast was charging us. As for service and support, BT excels. We had a connection issue ongoing for a while (intermittent), but, they came to our rescue and although the tech had to come twice over 2 days due to finally get a few faulty wiring connections isolated and corrected, we now have 100% rock stable service at 1GB speeds and right at our plan. We can not be more pleased with how our BT service and support has been and will stay with them ongoing! Well done BT!

(Cross-posting from my Google review) I decided to switch from Xfinity to BT now that they were…read morefinally available in my area, and their prices were about the same as what I was paying but had slightly better speeds. I figured even though I'm not saving much money and speed isn't an issue, I'd rather be on fiber and supporting a local company. I had a minor technical issue / question and submitted it tonight using their support form, figuring I would get a call tomorrow or the day after. Instead, Roy from the technical support team responded TWO MINUTES later (this is at 8pm), answered my questions, and resolved the issue I was having with my account configuration. Their support is as fantastic as everyone says! In terms of the install; I called in December and they had pretty immediate availability. I ended up scheduling the install for early January and the install was quick and easy.

Verizon has changed it's structure and this store is now operated locally - and it's a HUGE…read morecustomer service plus! I worked with Tristan as a business client and he provided excellent customer service. Accomplished my goals, did a full audit of my account, and worked in a proficient manner. The store itselft has been completed remodeled and the employees were greeting people as they came in and apologizing for the wait, asking if they needed a beverage. The service I received made a very stressful day just a bit more manageable.

The older male employee in this store was extremely unprofessional and rude. I went in to get help…read morewith an upgrade I had gotten online, and without letting me explain the situation he interrupted me and yelled some questions at me. When I tried to explain again the situation, he raised his voice at me again and again wouldn't let me finish. I then said, I'm going to leave and he shoved the box at me across the counter. This was at the Verizon store on 825 Williston Rd, near UVM. I then went to the Verizon store in Williston and the employee there calmly and courteously solved the problem in 15 minutes. Go there- do not go to the one near UVM.

The price has almost tripled over the past year and I was never notified of these changes until it…read moreshowed up in my bill. On 3 separate instances, I've had appointments with technicians, only for them to completely no-show. Another time, my internet went out completely, and the agent who I was speaking to was more interested in trying to convince me to buy an Xfinity phone plan than in helping me solve the issue. It's a completely untrustworthy company.

don't do it! stay away!!…read morethe absolute worst nightmare of a company horrible internet, no live people, robots hanging up on you, loops to nowhere, endless hold time. i'm ready for the class action lawsuit

My appointment with Quick Books mentors Karen Siewert of Vermont was a tremendous observation of a…read morefully equipped and knowledgeable agent to take a very difficult assignment and turn it around with full success for the future. I was in awe of Karen's abilities to shephard me through this difficult merge as my bank changed it name and website, plus other issues that were not cooporating with our desire to bring in the new and get ride of the old. Not easy, but a display of patience and grace from Karen which has been her positon for the last 12 years now, moving into the 13th year 2022. So Quick Books Solutionary Collective are fortunate to have such a guiding force and team person with QB in Karen Siewert. She has also through the years helped my friends with QB needs. My session was like all the other many sessions with Karen, GREAT...! Bishop Richard E Callahan

From the owner: Experts You Can Trust We are a member of the QuickBooks…read moreSolution Provider Program, certified to support you and help you take advantage of Intuit's QuickBooks offerings and Add-On Application Integration. We specialize in Inventory Control and food based businesses. Working Remotely throughout the US and Locally in Vermont.

I had a very unsettling experience at the Verizon near UVM. I went in to get help with a new phone…read moreand even before I could explain the problem, the older man working there, interrupted me and yelled that there would be a restocking fee. He also demanded to know where I had gotten the phone. When I tried to explain that I was an Verizon customer and had gotten an upgrade online, he was unprofessional and abrasive- cutting me off and shoving the box at me over the counter. He would not let me explain what I needed. I left and went to the Verizon in Williston and was helped in a calm and professional manner. The problem was solved within 15 minutes and the Verizon employee in Williston neither yelled, interrupted or shoved the box at me.

Been having issues with my phone foe about one month. Today the problem continued again this time…read morethey could not fix the issue no idea what could be the cause left me without a working phone. Took my phone to the outlet in essex junction and within 15 20 minutes the issue was fixed. Do not take your phone concerns to this store.

Excellent customer service. Replaced iPhone battery that they stocked and only charged me $129.00…read morewith a 30 day warranty within 1 hour. Very pleased with all of the above.

Quick and expert service. They fixed my phone and it didn't cost much! Total life saver!read more