I've been into this Verizon Store several times. Each time I visit, I have excellent customer…read moreservice. Today, Rodney waited on my daughter and I. Let me just say, this man is hands down the BEST Verizon employee I have ever met. He was extremely intelligent, knew each product, was helpful and has great people skills. He was upbeat and made our experience of purchasing a new phone easy and fun! This guy deserves a raise!!

Verizon is a necessary evil. We came in to replace one of our phones, that, to be honest, had a…read moregood long life. The salesperson, although not very interested, did point in to a phone that met our criteria, and the entire purchase took about an hour. Prices are what one would expect when dealing with Verizon. After double checking the final receipt, it seems like he added on a screen protector and a charger, even though I specifically said I only want to but the phone, no accessories. :-(

thank you Daniel and Pat for all your help Saturday. you were both so professional and easy to work…read morewith. we will definitely be back. thanks again Debbie and Tom

Pat and Tyler were great. Set me up with a phone upgrade and screen protector without any issues.read more

We had bought phones the day before at another store in a city 40 min away. On Sunday morning we…read morewent to this store after being told at the one on 14th street that they wouldn't help us because we didn't buy our phones there. Our experience at this store was night and day difference. Chris was wonderful! He was so friendly and happy to help. He was quick and efficient in trying to fix the problem and just could not have been nicer. I wish I'd gotten my phone from him! I couldn't recommend this store more!

My salesman's name was James. He has only been working at that store since November, he was very…read morerude and disrespectful, he also talked down to me and was very belittling. I did not feel comfortable being in the store with him. I would never want to go there again.

I worked in wireless in my past life, and their customer service and knowledge at every store I've…read morebeen to, is friendly and professional. When I switched service, my bill went down an average of $70 per month. Through Verizon. I purchased a watch & now with T Mobile I have equal the iPhone & iwatch , in addition ear pods & iPad, AND my service plus equipment is still lower! I don't miss a thing other than feeling GREAT that my bill isn't over inflated for mediocre customer service! Proof with Verizon...It isn't always true that you get what you pay for!!! Love TMobile.! The TMobilr app & Phone CUSTOMER CARE communication is STELLAR! I was beyond frustrated with Verizon's poor customer services.

As soon as I made this call I knew this store was different…read more Donny was so very polite, knowledgeable and accommodating. The manager came over to introduce himself and offered additional programs. My daughter and I were very impressed and couldn't be happier. Excellent service and superior training. I would give ten stars if possibl.

The local folks were very professional and helpful, at least as well as they could be given the…read morecorporate support, or lack of it. I had a new Z-Fold phone where the left half of the screen went solid green. They arranged for a replacement after significant paperwork. It took a week for the new phone to arrive. And IT went belly up in two days! But I went to the internet first, instead of Verizon, where I was advised by some helpful poster to RESET everything and AVOID 'enhanced' settings. Did so and problems disappeared and have not returned. AI is highly overrated! Be VERY careful allowing the phone to 'think' for you. All the fancy 'adaptive' options are VERY unreliable. AND most of the staff in the stores are just not up to the challenge. BUT WORSE, Verizon 5G is just not there! And neither are ANY of the other vendors, except in densely populated areas! They SELL 5G service but it just isn't there! They SELL 5G 'home internet' but it isn't there! Their nearest 5G service is not close enough to reach with the phone or the 'home internet router'! Lots of 4 and 3G, even 2G! No 5G! In my area, ALL 5G is T-Mobile and concentrated around the local interstate highway! NO VERIZON 5G, even though they SELL it. Maybe in another year or two or three or 2030? 5G is HIGHLY overrated! It is great when you can get it. But don't hold your breath!

Beverly the store Manager is snarky and unhelpful. The workers at the Verizon Store are very…read morehelpful. She could use some customer service training or get another job. She was dismissive about a cell problem in Lakewood Ranch without even attempting to research it.

Just covered from Frontier who has the worst technology and customer service I have ever seen next…read moreto Verizon. Comcast came out, on time, fixed Frontiier's mess in out new home. Wow their technology kicks Frontier's butt. The technician was so knowledgeable and helpful. Thanks Elias Garcia. If you are unhappy with Frontier, and since they have 1 star in total, I would think you would be. Consider converting to Comcast!

If I could give Comcast as a whole a negative score I would. Comcast is now fully ai automated the…read morelive operators can only read scripts and the service is terrible. They'll double your bill every so often and the AI algorithm just denies credit for outages. My experience with Comcast cellular was so bad bordering on fraud that I can't describe it without using profanity. I was sent phones missing technical components I had them sent back immediately the people processing returns delayed processing them past the window of return so I would be forced to owe entire 1200 and 900 amount on each one even with proof of mailing back within days of receipt and countless promises by employees at store I wouldn't be charged for equipment that was missing chip components they tried to stick me with thousands in fees I had to fight and fight with people in Philippines call center for months who then kept applying charges in different ways until I threatened legal action. Hours of my time over weeks and months. Imagine a company so black they encourage employees to lie to complete a sale you have to go through hoops of fire just so they don't harvest and sell your browsing and personal data. If I could take a proverbial sledgehammer and break up this corp and it's ceos I would smash their system into non-toxic bits.

We went and visited on October 10 Saturday right after breakfast. Jacob was very helpful. He…read moreconverted one plan with four phones into two separate senior plans two phones each. He was very knowledgeable and helpful when it came to and . I would highly recommend him anybody needing a in the future. Moreover, I actually get an I 15 change from my eye 11 and we got 3 17-Pro maxes.

Horrible service!! Don't waste your time going to this particular store!! The employees lie to…read moreforce you into buying protection for your phone, 100% TOTALLY NOT TRUE!! Don't believe it, google it! Also tried to lie about the purchase price of a case! The employee Jacob also ordered the wrong phone, and now I have to wait for it to arrive and return it!!!! Then when I addressed all my concerns w the manager Orlando, he also lied right to my face to cover for his crummy employee Jacob. Trust me, do yourself a favor and go to another t mobile store, cause this location is a joke! Shame on them for being liars and taking advantage of people!!

They rescued me!!! Should be five stars for that. But it is a challenge to make a reservation…read moreonline when your phone isn't working (couldn't do it on another device without having access to my phone)! This made it a more stressful than it should've been, wondering if I could even get an appt. or how to set one up when my phone didn't work. The other issue is that I definitely felt a bit rushed. But the Geniuses were definitely on their game and had enough problem solving acumen to get my phone up and running again! Thank you, thank you, thank you! It's also cool to see and try out the Apple devices. I use an Apple phone so I can Facetime with family but find the Appleverse constraining otherwise. Very Hivemind. I am so glad this Hive was able to get my phone working again and helped answer my questions. If I was older or slower (I am pretty old and slow) it would have been more scary, but I remain assertive and nimble enough I was able to get the job done! Thanks again. Life without a smartphone is daunting these days!!!! Anybody have a Google Pixel phone? Samsung? I'm not sure the Appleverse is for me..

We had an Apple Mac ( old one) and about 5 old I-phones that we wanted to have cleaned and donate…read morefor recycling. I called ahead and the very nice Emmanuel said come on in. Easy and non stressful . I'm confident all my information was deleted and the equipment is being recycled. Just easy and pleasant. Now if someone could just drive me through that rush hour Sarasota traffic, we'd be best friends!

I went to the store for a phone upgrade since my phone was 5 years old. Rafael greeted me at the…read moredoor before I even entered the store. He was very friendly and professional and he worked hard to get the best deal for my wife and I. We left the store with two new phones and were very pleased with our total shopping experience.

We visited the Verizon Store in Palmetto at 685 10th St E. to trade up I phones. We were helped by…read moreDrake B. and we could not be happier. He took the time, a lot of time, and he kept on going through all the steps until our phones were duplicated. He went as far as walking to the parking lot to verify that my phone was correctly paired up to Car Play. He explained in detail the itemized bill and gave us his mobile number in case we had questions once we arrived home. During the entire transaction Drake maintained a high level of professionalism yet he stayed personal and pleasant. Thank you Drake.

Thank you to Ricardo Cortez for providing knowledgeable, helpful and patient solving my iPhone…read moreissue. His coworker Dylan also assisted in the service! I'd been to this store before and have always been impressed! Thanks Guys

Today we worked with manager Musa and he was extremely informative and professional…read more He took his time and provided a lot of options and guided us. We are extremely thankful for such a though visit and appreciate his expertise.