Terrible service. Arrived to drop off equipment and waited nearly an hour before someone approached…read moreme. When I was finally greeted I was then asked to drop off equipment at local UPS store, about a mile or so away. This is why you're losing subscribers Spectrum. Do better!

I would rate this a zero if I could. I turned in my equipment because I found a less expensive and…read moremore reliable internet service. When I asked about a prorated bill I was given a number to call. It took over 20 minutes to get an answer. The rep was relentless in trying to get me to stay with Spectrum. He put me on hold a couple of times and each time the deals just kept getting better and better. I had already made up my mind and just wanted a simple answer which turned out to be no Ironically about an hour later I received a text message about a service outage affecting my area.

I rented an Iridium 9555- which was the phone suggested by the sales rep- since we were going to…read moreNorthern Canada- First- the charge cord that was supposed to be used for a car didn't fit the phone- Second- 80% of my calls and over 50% of text messages either didn't connect or were ended remotely or they couldn't hear me or failed to send- The most outrageous thing- a little water spilled on the phone- it stopped working- we didn't drop it in water- a little water splashed on the phone- the screen fogged up and the buttons stopped working. WE put it in rice for 2 days before I could send a text and another full day before we could try a phone call- Now they want to try to charge me extra for 26 min. over the 60 min. package- When I tried to call about this they said they would transfer me to billing and then hung up- Go to another company- this was a waste of money- Jim Simone Order #340215

Great knowledgeable salesman who always answers the phone. Plenty of SAT Phones and other devices…read morein stock, and they have stores and people to assist you in multiple time zones.

We received excellent service here. The first person greeted us and welcomed us and made sure we…read morewere on the waitlist. The second person came shortly afterwards and answered all of our questions about the deals with getting a new phone. She also replaced the SIM card of my husband's phone and it's working better. Our phones are old and we are ready to get new ones and they had a good deal on them. Problem is I have too many pics on my phone and need to take care of that. I would feel very comfortable purchasing our new phones from this location bc of their excellent customer service.

If you want to wait all day and not be acknowledged this is the place for you. People and time…read moremanagement are terrible.

I spent hours with T Mobile support because my phone would allow me to send or receive calls or…read moretext from some numbers. They had me do things over and over again and finally turned my phone into a brick. I could not use it at all. I took it to the T Mobile in Ellenton and told them what happened. A young man took my phone and within minutes he handed it back and it was fixed. I would recommend them to anyone.

Horrible service!! Don't waste your time going to this particular store!! The employees lie to…read moreforce you into buying protection for your phone, 100% TOTALLY NOT TRUE!! Don't believe it, google it! Also tried to lie about the purchase price of a case! The employee Jacob also ordered the wrong phone, and now I have to wait for it to arrive and return it!!!! Then when I addressed all my concerns w the manager Orlando, he also lied right to my face to cover for his crummy employee Jacob. Trust me, do yourself a favor and go to another t mobile store, cause this location is a joke! Shame on them for being liars and taking advantage of people!!

What a garbage experience…read more Their 'genius' bar is run by idiots and nobody knows what they are doing there. Their manager just stand around and do nothing except maybe tell their people to take more customers. Had to sit there with a friend as they checked us in hours early and we wanted to leave the store but they insisted we stay and we would be seen sooner rather than later. I wish I had gotten the names of those morons. Who is running that place?

We had an Apple Mac ( old one) and about 5 old I-phones that we wanted to have cleaned and donate…read morefor recycling. I called ahead and the very nice Emmanuel said come on in. Easy and non stressful . I'm confident all my information was deleted and the equipment is being recycled. Just easy and pleasant. Now if someone could just drive me through that rush hour Sarasota traffic, we'd be best friends!

My family upgraded to iPhone 17 on a promotion and my son and finance went in to the Parrish…read morelocation of AT&T and the sales person added all kinds of charges to there phones numbers which brought our bill to $354.00 (excessive) and also charged for an accessory and didnt tell him . he did by other accessories and paid for those at the time so why did they add a charge of $9 to his monthly bill. He tried to return within the time frame and was told he couldn't . I called The general manager Kyle's and she was useless and didnot really want to be bothered with me. i would never deal with a customer like this. I asked for the corporate phone number and she transferred me to regular customer service. The salesperson who helped my son is no longer there which is good but in another location. Watch your bills and review carefully!!! $354.00 is excessive . D. Petersen

This store ripped me off. Told me one thing Bill reflected otherwise. Went in talked to Max the…read moremanager and he basically laughed at me.

I had a bad battery in my laptop computer that caused the screen to go black. The tech at Switch…read morefound the problem, repaired it and the turnaround was fast. I've been taking my cell phones to Switch in the past and have received good service and fast work at a fair cost. We recommend them for both cell phone and computer service.

Good people here and quick reliable service . Got water damage on my iPhone 14 Pro and the screen…read morewas completely cracked and cooked. They didn't have the exact oled replacement I needed but let me borrow an lcd screen for a few days so I'm not without a phone while they ordered the screen . Very very cool of them to do that I haven't heard of anybody doing something like this before. They did not charge me for the screen rental just for the new one and repair . Very grateful for these guys I was able to save $1,000+ on buying a new phone. I wouldn't go anywhere else for any phone repairs and I wouldn't upgrade my iPhone if it can be fixed here !

call before you go.....online hours are not accurate. Store didn't open, multiple people waiting.read more

I read the negative review and was a bit hesitant at first but then went to google and their…read moreratings are outstanding!!! I have been putting off upgrading my iPhone for about two years now and went here this morning. The Manager Ben and his employee were beyond awesome. They had me upgraded and all emails, apps, pictures and contacts done within an hour. They were fun, knowledgeable and professional. Highly recommended!!!

Try another store, but if you have to go here call ahead to check and see if they're actually open…read more Sign on door and website said they were open until 8, but door was locked and two employees were roaming inside the store. Called and was told they closed at 6 because there were only three employees working.

My son and walked into T-Mobile located at 4336 53rd Ave E Bradenton 34203 on 7/14/2018 at 10:00…read moream. We were amazed at the service we received. Kaely W. and her coworker made our transition from Att a smooth one. Not only that, the quote I received turned out to better than I expected. I am pleased with my new monthly payments. Kaely W. was very helpful helping my som select a new phone case and screen protector. I apologize for not remembering the gentleman who also helped us. He was so helpful with placing the screen protector on the phone as well as securing the phone in the new case. By far the best experience I've had with a mobile carrier. If you are looking for a carrier that goes above beyond to satisfy their customers, TMobile on 53rd Ave E in Bradenton is the place to go!!!!! Excellent customer service AB

We had bought phones the day before at another store in a city 40 min away. On Sunday morning we…read morewent to this store after being told at the one on 14th street that they wouldn't help us because we didn't buy our phones there. Our experience at this store was night and day difference. Chris was wonderful! He was so friendly and happy to help. He was quick and efficient in trying to fix the problem and just could not have been nicer. I wish I'd gotten my phone from him! I couldn't recommend this store more!

My salesman's name was James. He has only been working at that store since November, he was very…read morerude and disrespectful, he also talked down to me and was very belittling. I did not feel comfortable being in the store with him. I would never want to go there again.