We just bought a television from Sound and Vision. Everyone we dealt with at this company was…read moreexceptional in their knowledge of the product and in their customer service. We are very very pleased and would highly recommend them. Carol Wallace

Great customer service by my salesman, Jackson. Just bought large Magnepan speakers there, and he…read morewent the extra mile to deliver them to my house personally in his own car, which was much appreciated. Very attractive store and uniformly friendly staff. I will not hesitate to revisit the next time I am in the market for audio/video equipment.

Having just purchased a new phone, I had been looking for a suitable case for it. An on-line search…read morefound one from the phone manufacturer, whose website indicated they were available at Best Buy at Chapel Hill. I made the drive over, and when I entered the store I was immediately stopped by a guy asking what I was there for. When I told him, he "escorted" me to the phone cases and pointed out the one I had shown him on my phone. I asked if I could see it, as pictures on a website are sometimes deceptive. His answer? "You can look at it all you want once you buy it"! Okay then. Well, I was pretty sure it would work since it was from the phone manufacturer, so, in spite of the steep price, I went ahead and purchased it. Once out in the car, I found that it didn't protect the camera lenses (?!). Given that, I turned around and went back into the store to return it. I got through the front door without being stopped, but when I got in the return line, the same guy came over and started harassing me for returning it. I've been considering getting a new television, and my experience with returning a TV to a Best Buy while living in Arizona had already made me put Best Buy at the bottom of the list for sources. This experience with something as minor as a phone case confirmed my opinion. There is no way I would ever even consider buying a TV from this company. I will never again even pass through their doors. Best Buy has a motto that "the customer is always wrong". Why deal with such an organization?

They use to have very knowledgeable people working here in the past. Now it seems like they don't…read moreknow much about this is very disappointing. The prices are competitive and they do price match.

An honest, dependable and kind man who is excellent at computer repairs. I would never take my…read morecomputer anywhere else. Highly recommend. Quick service and good prices.

Has repaired many of my varied computers always on time on budget he quoted. Nice guy who knows his…read morestuff. Give him a try I am very satisfied. Jerry miller

the salesman was very knowledgeable and professional and took time to help me figure out the right…read moreset up for my home... the installers showed up on time and were very neat and professional... they brought with them everything they needed to get the job done quickly and professionally plus they left no mess to clean up

From the owner: Audio, Video, Smart Homes, Home Theater, Surveillance, Network, WiFi and more. Visit our showroom,…read moreor contact us for a free and honest estimate. Sales and Installation for Residential, Commercial. For over a decade, Cleveland and surrounding Northeast Ohio has depended on EQ for their tech needs. Featuring Martin Logan, KEF, Control 4, Denon, Marantz, Sonos, JBL, Samsung, LG, Sony, and more.

Beware - this stores allows their employee to berate minor children and remove two minors and an…read moreadult from the store without allowing them to pay for their goods without just cause. Corporate states they are allowed to remove anyone for any reason. The employee followed them without just cause. He then called one child (11) disgusting on three occasions for coughing (with their mouth covered) as a result of a chronic, asthmatic cough. Per police, this isn't the first complaint against this employee. A week later and the employee is still working there. Absolutely appalling from a company that references acting with integrity multiple times on their code of ethics for employees.

Did a purchase at one store and tried to find out if I could return to a store closer to my…read morehome----Don't try calling --- I tried 2 stores and NO ONE answers their phones. I tried different departments and still no answers. I don't think they care about people who buy at their stores. Will return the item and find another store to deal with

Roger and team found the right solution to upgrade my theater surround sound system with sonance in…read morewall speakers. Ordered them on a Monday afternoon and the install team got it all done on Wednesday. I thought I might have been able to do this myself. After watching the three pros mount the TV on the wall after installing two gang boxes and clean up all the wires, I was blown away. The final step was optimization of the sound and pumping up the rear surrounds which were always a bit light based on the factory settings. They also made the most of my cable universal remote and renamed the HDMI inputs so it is much more user friendly. The wall paint match on the speaker screens completed on the same day was the icing on the cake!

Remote start works well but my kick panel is loose now . Just had it installed on 3/3/26 . Looks…read morelike they damaged the retainer clips . Very disappointed in there workmanship. I don't mined leaving my name R DUNN

Angel got an old battery out of my old macbook so I could put the new battery in. he was…read moreprofessional and knowledgeable on the issue.

Took my ps5 in to get fixed. HDMI port needed replaced. They fixed it within 3 days. I've had no…read moreissues since.

I need help my sons Phone needs Apple ID but Apple never give…read more It's yours So can you help us

Amazing customer service and iphone repair skills!…read more My husband dropped his iPhone 8 Plus and completely cracked the screen. Within 45 minutes, with 3 other people in line, his iPhone was as good as new! The owner even added a free tempered glass screen to ensure that this wouldn't happen again! Who does that?? This takes away from your return business, but this shows that the owner actually cares about you! Cannot recommend this place more

STAY AWAY! I took a Kindle to get repaired here. He made me…read morepay upfront for the repair. He then jerked my chain for a MONTH about the repair. He stated it would be done on a Thursday after 2pm. I went to pick it up on a Friday AND HE DIDN'T EVEN START THE REPAIR. He told me it would be ready in '10 minutes' (really? why did you need it for a month?). I ended up waiting an hour and half and he said he needed more time and it would be ready on Saturday. I told him I would be there first thing in the morning. I show up and IT STILL WASN'T DONE! I gave him a half hour and got my Kindle back with a very half-arsed repair that I could have done myself. His story is crowded with electronic trash and waste, smells like cat urine and has cats running around the 'store'. Really it looks like an episode of 'Hoarders'. Do yourself a favor...DON'T TAKE ANYTHING TO THIS SHOP. You will regret it!!!!!