HORRIBLE CUSTOMER SERVICE We were ignored when we first came in. Shelly was our quote on quote helper by which I mean no help whatsoever. She not only put the phone on the wrong plan, but proceeded to tell us she couldn't change it until the next billing cycle (which is complete horseshit, both the "accidental" plan change and the unable to change it) As we started the process of buying (a 1000 dollar phone!) the situation only got worse! She claimed the plan was going to be 90 and some change, and because she messed up our plan that they were going to credit us 30. Cool, right? Well, explain the math when the bill comes out to 150 and they're still only going to credit us 30! I may be a simple Marine who eats crayons for dinner, but uhhh, where's the other 30 or so going? Up in smoke? Well, that's where their patience went! When we asked for an explanation that didn't confuse us (which we never got, and since one of us is a PhD holder, really shouldn't be that difficult) the manager Maria came out. She got testy, began to interrupt us, tapped her fingers in "that" manner, and Shelly began to giggle in that way that depicts "GTFO of my store because you caught me fucking up" kind of way. Maria could also not guarantee that we were getting any kind of a credit, 30 or not. On that note, we took our leave. I would never recommend either of these women. Shelly, good luck with your ferrets and Maria, you should train your employees to not push wrong buttons on her iPad. read more

I had been fighting with Verizon for 10 months regarding a payment that was "lost". Verizon had taken my money, but never applied it to my account. I had called into customer service easily a dozen times and faxed pages of proof and documentation repeatedly. I had copious notes on who and when I spoke with Verizon agents and after 30+ hours of trying to resolve the issue, I gave up and decided to try my neighborhood store. I explained the issue to Justin and he worked diligently to resolve this for me. He followed up with me throughout the process and FINALLY got the issue resolved. As far as this specific store goes, they deserve a 5 star review. Thanks for the help guys! read more

Worst store EVER. I went in because my replacement cell phone's down button quit working. I had only had the phone a week. I went in and showed the employee how the button had to be pushed REALLY hard to work. The kid that helped me said "Oh I can fix it." He took my phone in back and popped the key off and back on. Then he came back out, handed it to me and said "Its fixed." I tried it out and it worked the exact same as before. Only now there was a big dent where he has shoved in a screwdriver to pop the key off! He said "Look it works fine. I could show it to my manager and she would say the phone is fine." I showed him how I was pushing the button down and nothing was happening, and said "That is working fine to you??" To which the kid said "Well how often do you sit there scrolling through your contacts?" (which is completely admitting the button wasnt working properly). It was obviously not working right, and him saying "I can fix it" when I walked in would signal to most people that something is indeed wrong. Since I was on my lunch break I just left. I called the manager from my work because I was just so angry. She said the usual "I'm so sorry", etc. Then she put me on hold to talk to the kid that "helped" me. She got back on the phone and said "Well I just talked to (whatever his name was) and he said your phone works fine." Are you kidding me?? If it worked fine I would have eaten on my lunch break instead of going to your store!! I went to the store on Mississippi the next morning and they immediately replaced it for me (because it obviously didnt work right). Moral of the story, if you want to deal with rude teenage a** holes and incompetent managers, this is the store for you. I have been to the Mississippi store since as well as the store on Tower and they were SO much better. read more

What can you say? While Verizon Wireless offers great service, especially if you travel a lot, it is still extremely expensive. I have been a customer since 2007. It is common knowledge though that Verizon Wireless is very unaccommodating. Basically I was told to move to another carrier if I did not like it. I guess I will be moving my 5 phones and the new phones for my business to another carrier. read more

Went to this store and the employees have no clue what they are doing. Went back 3 time finally went to another store and was helped. Don't use this store, ( all do to bad management. read more

This was the worst Verizon store I've ever been in. The staff was VERY unfriendly and downright rude, especially the 'solutions manager' Matthew Friesen. I attempted to complain online to Verizon's national office, but they do not provide an email address for complaints, only a 'snail mail' address. The service, or lack there of, was bad enough that I will take the time to mail in my complaint. IF you want to be a new Verizon customer or if you need HELP as an existing Verizon customer stay away from this location. read more

Maria is absolutely awesome! She made my transaction smooth while running a busy store. Great customer service no everyone is helpful and friendly. read more

Wish I could give 0 stars. This store is an absolute disgrace. First my husband went in to replace his iPhone the guy told him to go home and set it up there. He tried and couldn't because the phone was broken. Took us two hours on the phone with Verizon customer service to get everything set up. Made an appointment online to go in to get a new phone for me this time. Made an appointment for 11. At 11:15 we still had not been seen. Several other customers were being taken care of. Not sure why the option to make an appointment is even available if you're given the same priority as people who walk in. Didn't really want to spend my day on the phone with Verizon. Was hoping to get everything done in the store. read more

This was my second visit to this store in the last year. I have been with Verizon for 12 years and after this experience with such poor customer service, we are seriously considering switching carriers. Don't waste your time here! read more

Do you LOVE sitting around and waiting for extended periods of time just to get simple service done? Well then this is the store for you! Matthew the manager could careless about answering questions or being remotely competent. Just getting a new iphone activated took one employee over an hour to accomplish. Do yourself a huge favor and go to a different location! read more

Be careful. Despite there being some very friendly and helpful employees at this store, some tend to mislead you into upgrading your phone. Both my neighbor and myself were talked into upgrading our phones and were told that our monthly bills will stay the same or only go up by a small amount. That is not the case. Both of our bills went through the roof and we are now stuck in a contract. Do not sign anything before you read it. It is more about getting the sale than keeping the customer read more

My parents recently upgraded from phones with cranks to smart phones and have had a lot of questions. The newer droids operate a bit differently than my older droid incredible 2 so, we went in to the shop together and got help from Ellen who really took her time and taught my parents all sorts of stuff about their phones. She was extremely helpful! read more

So... Have had ridiculous issues with my iPhone 5. Major props & Mad appreciation to Patrick & manager Brandon for helping me out & fixing my issue!!! WENT WAY ABOVE AND BEYOND!!! read more

It seems to be a trend with these store, WORST SERVICE EVER. Manager could care less about your issues. Its the new customer service, ITS YOUR FAULT. I tried phone verify and the store was so noise that I didn't get approved, but its my fault. read more

AVOID THIS VERIZON STORE!! they are chalked full of misinformation, they (even the manager) is argumentative, the associate we worked with on Saturday 10-12-13 consistently rolled her eyes as we asked questions or when my husband and I spoke to each other. the charges were not explained, just given to us as a total, when we asked what the charges were the associate was extremely put out to have to explain it to us. When we asked about the "upgrade" charge (as we have never paid one before) we were told by the associate (after I asked) that this was a charge hoping to push customer to the Verizon edge program - which is a rip off all by itself. when the manager heard us asking questions to the associate he got involved, which only made things worse as he has severe issues in listening. we were given the "new client" speech, although we have been long term (5+ years for me and 8+ years for my husband) customers. when we tried to walk away, the manager suffered from verbal diarrhea, and we had to explain to him we were going grocery shopping before he would back off. I called Verizon customer service Sunday morning and spoke to a woman (unfortunately I didn't write her name down) that was one of the most helpful people! we went to the store she recommended (parker and Arapahoe)to us later that afternoon. Dan was very helpful - took care of all the changes and phone order we needed to take care. but when I asked for a district managers name and number I was told they could not give it out, but would take my information and have the district manager call me - I have yet to receive a call. I called Verizon customer service last night and was told they "could not interfere" or give me the district managers information, but they could do a 360 feedback and I might hear from the district manager. While my intent is not to get any fired, there is some re-training that has to happen. my husband and I had never considered leaving Verizon before, but we are pretty damn close to starting the search for a new provider. Could Verizon be any less transparent and difficult to deal with? read more

I was a VERIZON WIRELESS customer (owning 3 phone lines) for over 10 years. Had 6 Blackberries that did NOT work correctly in ONE year. TONS of trouble with phones, contracts, customer service...but we kept hanging on. HOWEVER, contacted manager day I was hurt in their store at Southlands,12/19/13. Customer Service told me to submit claim to their insurance co. Video taken in store that day clearly showed me getting hurt there. I submitted medical bills immediately. After several months, told claim was denied! I appealed after going to Verizon Corporate, and another claim adjuster was to review it and get back to me. Now JULY 2014, NO return calls, no correspondence, no contact, told DON'T CALL store I was hurt in again! Considering legal action - don't know what else to do. They OWE ME $200!!! DON'T GO TO THEIR STORES, because YOU MIGHT GET HURT and YOU are NOT COVERED by THEIR INSURANCE!!! DANGEROUS to be in their stores! STAY AWAY!! DOES ANYONE AT VERIZON CARE? Answer: NO! 10/24/14 Cancelled all phones with Verizon during summer and paid early termination fee of $122! Now am a HAPPY CUSTOMER OF CONSUMER CELLULAR for about 1/3 THE COST OF VERIZON every month!! read more

Everything takes forever even when there is no line. Some employees don't know enough and it least one is a total jerk. Employee insulted people with special needs. When I called him out on it, they treated me like I was the bad guy. Difficult to endorse a business that employs someone so willing to insult people with special needs. Shameful. read more

This is my first time ever writing a review, but I hated it here. They gossip a lot about costumers after they leave, and they don't take time to really care. This is the worst place I have ever been too. Horrible service, horrible people. I'd rather drive to California and go to Verizon there than ever come here.. I left so angry and didn't even get a phone. Horrible environment. read more

I'm a new Verizon customer that usually pays my bill by calling in with my visa! I had gone into this store in August to pay my bill in person with cash Customer service was great and I was in and out! My issue now is my payment did not post on my account! I will be going in tomorrow to solve this issue hopefully everything works out for me!!! read more

I received the best service by solution specialist Faby. She is extremely patient and helpful. I highly recommend a visit to this location.

Great store! Some of the reviews on here are old and they must have improved the staff! We went in disgusted with Cricket since merging with AT&T! We were helped by Anngelique Chislum and she was amazing. She listed to our concerns, our needs and got us into the best program, no contract, and with phones that we can afford! Thank you for making the transition and what could have been a stressful process so simple! read more

Review by Brian: We walked into the Verizon store and the manager greeted us immediately and politely. He put our name on the list to meet a sales representative and mentioned it would be a little while. The waiting was the best part because once the sales representative met with us, it was awful. Flashback: I already spoke to a national phone service representative and agreed to a Verizon wireless plan. We went to the store so we could select a phone for the plan. Now back at the Verizon store, the sales representative said she couldn't access the wireless phone plan that I had agreed to earlier on the phone. So I called Verizon (* 611), while I was at the store. The phone representative WAS able to access the plan. Therefore, I asked the phone representative to speak with the store's sales representative. The phone representative agreed. However, upon asking the store representative, her comment was that the store has the same access to the wireless account. My reply was, I have a representative on the phone with my wireless plan documented. The store representative left to the store's back room and the manager went with as well. I don't know what happened, so I can't comment on what was mentioned. The store's sales representative returned and said it's impossible to access my agreed plan that I made earlier. My reply was yes it's possible because I have someone on the phone looking at my plan. Since I was questioning them, the representative was rude, condescending, impolite, etc. The manager didn't even care and went to help another customer. I still had the phone representative on the phone, so I walked out of the store and bought a phone online with the agreed wireless plan. I would rate the service a "0", but it's not an option. I don't understand why the store representative/manager wouldn't speak to a person in their own company. The store service was awful, rude, and wouldn't even try to work with me or their company. A total waste of time at the store. read more

Horrible experience!!! Went in yesterday to shop for a tablet. Really liked one that didn't have a price card by it, so I asked the price. The salesperson looked it up on his tablet and said it's $250. Great! Spent the rest of my day comparison shopping different places to buy and brands and went back in to the store today. I was told that yes, he did say $250 yesterday, but that was wrong and it's really $500. They will NOT honor the price that they know they gave me!!! We've been customers since we first got cell phones and they are unwilling to honor their word?!? Do NOT go here!!! read more

I have been to this store a couple of times and each time I am met with HORRIBLE customer service. I basically walked in because my phone has been acting up since the upgrade they did to it (SG3), internet doesn't always work now and Java is not recognized on it now. I never had these issues before Verizon decided to upgrade a perfectly fine system then jack things up. The guy checking in people told me "we're not technical experts" just reset it. Of course I hate that option because it wipes out everything and is a pain to move over, but he told me what do you want me to do. He said we can put it on a SD card. Surprise surprise that is the one thing that has never worked on my phone. I bought a SD card that was recognized for about 2 weeks then stopped working and the phone will not recognize it. He of course tried to blame it on where I bought, which I said was false because it works on other phones. I basically left feeling pissed and with a phone that still does not worked, and the fact that I pay so much for it really makes me angry. They suck, and if Verizon wants to keep this customer and others they really should teach their employees about customer service. read more

I was a Verizon customer for 0ver 15 years, and their customer service is now nonexistent. I went in because I was having problems with my phone. Stuart said I was eligible for an early upgrade. It really was a device payment plan that changed with every word he spoke. I unfortunately took the plan and new phone, and then called customer service that evening. They said I could go back and get my old phone, because they have to keep it for 14 days. Well the rules don't apply at this store. When I went back two days later my old phone had already been sent out, so I tried to get out go the contract. I was told it would cost me $1,000. So I went home and called customer service again and was changed back to my old plan that ended up costing a fortune. Another trip to the store and ended up paying out right for the phone which was full price, and back to new plan. I will be leaving Verizon as soon as possible. Please don't get caught up in their sales pitches. read more