The customer service is generally horrible They can hangup…read moreon you or give false promesses. They over charged me for 5 months and i was unable to get refunds or even to cancel the last payment No one cares ... be careful ! Im canceling my line today

Very poorly trained staff. Young staff, on their cell phones, poor listening and comprehension…read moreskills. Appalling problem solving skills. Unfriendly and antagonistic.

OK customer service. I come here with my mom since she has service with this carrier. She keeps…read morehaving issues with her phone and I've recommended that she just switch carriers, but she's been with them for so long, thus reluctant to change. They're patient with her and answer all of her questions. My only 2 concerns, they play a lot of reggaeton music that plays kind of loud on the speakers in the store. The volume is distracting, especially for my mom who is a Senior. I actually turned the volume down because my mom kept complaining about it while we were waiting for someone to help her. And within a few minutes, someone turned it back up. I turned it down, and they turned it back up. Granted, these speakers are on display and meant to be checked out and touched, but I think it was obnoxious that they kept turning it up to satisfy their comfort and their sense of relaxation to the work environment, as opposed to viewing the experience from the paying customer lense. Each time we have been there, 3x in the past 6 months, reggaeton is playing which I can't understand so I can't determine whether the lyrics are clean or not. Also, the gentleman helping us kept fiddling with his cell personal cell phone in his pocket. He kept pulling it out and texting, and kept putting it back in his pocket. I thought it was unprofessional during an interaction with a paying customer. Location is good, but they have room to improve on to guarantee a more polished customer experience.

Negative experience upgrading phone. The sales rep continually pushed sales of various things in a…read moreway that was misleading. Asking to sign things on screens before being allowed to read them or walk through terms. And did not fully disclose fees until I asked why totals from an email I received did not match the cost of what she said. Finally, I told her that I did not want to add insurance because I didn't want to cancel it after the free 14 day term. She added it anyways as I found out from a welcome email. Am assuming everything else is fine, but the entire experience gave me scam vibes, which shouldn't be the case to a vendor you are spending thousands of dollars with for decades. Have strong concerns about the trustworthiness of at least this team member, and would consider looking elsewhere for your mobile/internet/cable needs. If going, make sure to review everything in detail, ask questions and stay on top of anything they try and sneak in. Would Iove to connect with the general manager.

Customer service is so so. Rather than asking people who come in if they need to speak to a rep or…read morecoming in just for t mobile Tuesday they just make everyone wait. Makes the store extremely inefficient and keeps people in the store for no reason.

Staff is rude and dismissive. Just fire them and come back with a digital kiosk. Went in, no one…read moreelse is there, no one said hi. Guy didnt look up from his laptop. Was dismissive of my question. Didnt know anything on the product. I just was like well you seem busy and I left. I will not be going back. Hope they work on commission!

Great phone repair Great prices…read moreGreat service Replaced my iPhone 14 screen in 20 mins Highly recommend them Agent Atif is top notch customer service!

Ali rocks! He wasn't sure if he could fix my phone but was willing to try. Walked out a happy…read morecustomer an hour later. Great guy, reasonable price. Nice clean laid back environment.

I cannot recommend Micro Solutions enough. My 2020 iPad Pro stopped charging, and a major repair…read morechain (uBreakiFix) sent it away for weeks only to tell me it was unfixable. I brought it here, and they diagnosed the motherboard issue in minutes using a specialized tester. Not only did they fix the board within a week at a very fair price, but they also discovered that the previous shop had left loose screws, damaged the screen, and internal damage inside my device. They salvaged a "dead" iPad and were transparent throughout the whole process. If you have a complex repair, skip the big chains and come here first!

Easy to communicate with. My phone was fixed in less than an hour after the part came in for it.read more

I brought in an old phone of mine that had been smashed to pieces. I wasn't very hopeful but if I…read morecould recover some of my old photos then awesome! If not, then no harm done as this place won't charge you if they can't get it working. But I was pleasantly surprised when I came to get my phone (only took about an hour or so) and it was working like new. The guy here was super helpful and nice and it didn't cost much to get a new screen and battery put in. I will definitely come back here for phone repairs in the future and would recommend you do the same.

Today was the first time that I have came in here after walking past it all the time so today was…read morethe first time that I have actually came in and the customer service was beyond excellent plus the prices are not bad at all. I would definitely recommend coming here.

Great experience all around on this visit. I popped in to check out the Ultra watch and came out…read moreshortly after with my selection! Right upon entry, I was greeted with a warm smile and assisted by Gabriel who helped throughout the whole process from browsing to purchasing. He was very informative and answered all my questions. For a Friday afternoon, it was not as busy as it would most likely be for a weekend. Parking is available through their paid garage or on the street. Overall, a great experience and will be back again. Enjoy!

The first three Apple Geniuses were totally terrific when assisting me at today's scheduled…read moreappointment. Unfortunately, the fourth Genius assigned to me was dismissive of my question, interrupted me when I attempted to complete it. Then she stormed away. She consulted with her Manager Tommy who advised me that I had slammed down my phone (not true) and I had cursed (also not true). Tommy demanded that I exit the store (without my replacement phone being operable). Customer Dis-Service elevated to the pinnacle of Rudeness and Inconvenience. Spoke with Arlington Police after leaving the premises.

Not even one star! The worst in person costumer service ever! The employees at this location are…read morevery rude and unprofessional. Please Do not switch to t-mobile, think twice! Is crappie and full of lies, plus they have a really bad coverage!

I visited this T-Mobile when I had an immediate need for a new phone. As soon as I walked in, I was…read moregreeted and asked what I was in for today by the manager. He assured me someone would be with me soon, and he was right! Not longer than a few minutes later, Julian took care and provided some of the best service I've ever received from T-Mobile. Julian was incredibly personable and made sure I had everything I needed before I left (i.e., working calls, texts, cellular, all of it). I will definitely be back here and recommend anyone else who has T-Mobile to visit this location for some quick, personable service.

His prices are very high. He works out of the lower level of his townhouse. I drove a Bose over…read morethere because the CD player wasn't working. He wanted $140 (from what I remember) to look at it which I paid; you have to leave it. He then called and wanted $395 to repair it taking off the $140. I then called Bose and they paid shipping and repaired it for $150.

Extremely rude and unprofessional. Tried to figure out if he would be able to repair my NAD…read moreintegrated stereo amplifier. While I was telling him what was wrong with the amp, he interrupted me after every single sentence. Then he went on a diatribe, telling me his "diagnostics" charge was so high in order to weed out idiots like myself. That my amp was crap because it was "too old" (10 years). That I was an idiot for buying it second hand and that he hates people like that. That he's too busy, doesn't need any new business and should've not even picked up the phone. Well, I sure hope he doesn't and I'll take mine somewhere else.