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Arlington, VA

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Verizon

2.2 (42 reviews)
Open • 10:00 am - 8:00 pm
Updated 3 weeks ago

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This is the worst Verizon store I have ever been in. I had high hopes because it is relatively new. The staff were sitting on their phones and had no interest in dealing with customers. The man who helped me was completely rude. They do not we are name tags so you can't even report who the service member was.

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9 years ago

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8 years ago

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Review Highlights - Verizon

“Prompt, professional and uncrowded on a Monday evening.”

Mentioned in 2 reviews

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AT&T Store

AT&T Store

(55 reviews)

$$

Clarendon

A while back I came to the Clarendon AT&T store in a state of emergency; my iPhone had abruptly…read morestopped working, and I needed a fix or replacement ASAP (w/in 48 hrs I was traveling for work). Fortunately, sales associate Mauricio saved the day; what a dude! He examined my non-working phone, discussed options, and provided advice, all so patiently and friendly. Truly great customer service, which is rarer and rarer these days. W/ his help, I made the best decision given the circumstances. Thank you so much, again, Mauricio! As for the store itself, clean, organized, quiet, and in a good location.

OK customer service. I come here with my mom since she has service with this carrier. She keeps…read morehaving issues with her phone and I've recommended that she just switch carriers, but she's been with them for so long, thus reluctant to change. They're patient with her and answer all of her questions. My only 2 concerns, they play a lot of reggaeton music that plays kind of loud on the speakers in the store. The volume is distracting, especially for my mom who is a Senior. I actually turned the volume down because my mom kept complaining about it while we were waiting for someone to help her. And within a few minutes, someone turned it back up. I turned it down, and they turned it back up. Granted, these speakers are on display and meant to be checked out and touched, but I think it was obnoxious that they kept turning it up to satisfy their comfort and their sense of relaxation to the work environment, as opposed to viewing the experience from the paying customer lense. Each time we have been there, 3x in the past 6 months, reggaeton is playing which I can't understand so I can't determine whether the lyrics are clean or not. Also, the gentleman helping us kept fiddling with his cell personal cell phone in his pocket. He kept pulling it out and texting, and kept putting it back in his pocket. I thought it was unprofessional during an interaction with a paying customer. Location is good, but they have room to improve on to guarantee a more polished customer experience.

Verizon - mobilephones - Updated October 2026

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