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    Verizon

    2.2 (41 reviews)
    Closed 10:00 am - 8:00 pm
    Updated 1 month ago

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    Austin G.

    With a Verizon cell plan eligible of an upgrade, I popped into this store to get the latest iPhone. It's a larger space and they had several staff all who were busy. Eventually, a staff member helped, and the process was pretty easy. It took some time to get the actual phone due to them needing to open their back safe, but I got it over time. One miscommunication was that I was told I could drop my trade-in cell phone at any Verizon store when that wasn't the case. One good thing about this location is that they have a clean restroom for customers.

    This is the worst Verizon store I have ever been in. I had high hopes because it is relatively new. The staff were sitting on their phones and had no interest in dealing with customers. The man who helped me was completely rude. They do not we are name tags so you can't even report who the service member was.

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    4 days ago

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    Verizon S.

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    3 days ago

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    Verizon S.

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    5 months ago

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    Verizon S.

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    5 months ago

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    Verizon S.

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    4 days ago

    zero reception at new pavillion building at arlington va howspital. t-mobile is fine, so is att

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    Verizon S.

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    5 months ago

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    Verizon S.

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    2 months ago

    Great Verizon location. Prompt and helpful people. (Thanks, @Mac) Just call ahead like I did. Thank you!

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    Verizon S.

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    11 months ago

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    Verizon S.

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    11 months ago

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    Verizon S.

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    1 year ago

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    5 years ago

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    Verizon Customer Service

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    1 year ago

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    Verizon S.

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    2 years ago

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    Verizon S.

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    1 year ago

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    Verizon S.

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    1 year ago

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    4 years ago

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    4 years ago

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    2 years ago

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    3 years ago

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    2 years ago

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    6 years ago

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    Verizon Customer Service

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    4 years ago

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    3 years ago

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    4 years ago

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    6 years ago

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    7 years ago

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    8 years ago

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    3 years ago

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    6 years ago

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    6 years ago

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    8 years ago

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    7 years ago

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    7 years ago

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    7 years ago

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    8 years ago

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    Page 1 of 2

    Ask the Community - Verizon

    Review Highlights - Verizon

    Prompt, professional and uncrowded on a Monday evening.

    Mentioned in 2 reviews

    Read more highlights

    GTB - Global Telecom - Behind the scenes photo MCVET Executive Director, Mr. Kendrick shakes GTB's Marketing Director, Heather Gwaltney's hand.

    GTB - Global Telecom

    (2 reviews)

    The crooks of telephone service. They will bury you in…read morepapers with the Sign Here and here, and here! I emphatically stated I will not sign a long term contract after just getting out of the previous telephone company. But so many pages and not enough days to read everything they will slip the long term contract by with your signature. That is only the first problem with these "slimeballs". They never hooked up the second office number to roll over to the main office lines. How much business or just calls never came in??? The price quote was also a big lie. I called month after month about the billing and was just brushed off as it was a partial month or it was a combined period. These guys make the Gold family of "Hardcore Pawn" look like Saints

    Global Telecom Brokers, aka GTB out of Owings Mills, and its attorney Barton J Sidle make their…read moreliving by signing long-term contracts, providing less-than acceptable services and then suing their clients when they cancel the services. As of October 2013, they have filed over 330 law suits against their clients, according to the Maryland District Court record alone. Please look up their name under "Maryland Judiciary Case Search" and you will see what I mean. In our case, we signed a contract to provide 1.5 Mbps Internet speed along with telephone services. The actual speed we were getting was between 0.08 and 0.1 Mbps at all times no matter what time of day you tested it. As for the service itself, they promise you 99.99% up time, we were getting service interruptions between internet and phone service almost on a daily basis. Every time we called, they tell us that they have "opened a ticket", whatever that means, and they will fix the problem, no one ever calls or follows up with us and the service come back hours later and sometime 2 or 3 days later. Imagine running a business under these conditions. I do not recommend Global Telecom Brokers not even to my worst enemy. Service is useless, very expensive, it comes with a ton of promises and I guarantee you none will be delivered. They have a tendency of doing everything verbally (by telephone) rather than reply to emails, and now I know why, so nothing is in writing when they go to court. Avoid Global Telecom Brokers at all cost because they are a scam. I can't wait for Maryland to shut them down for their illegal activities.

    Verizon Authorized Retailer, TCC

    Verizon Authorized Retailer, TCC

    (71 reviews)

    $$$$

    Had a problem with my tablet. Went to my local Verizon store (Smyrna, DE) and asked for help. I was…read moreassisted by Ariana and she was FAB-U-LOUS! She was the only employee in the store and during the time I was there, she was assisting as many as four customers at a time. She was always courteous, friendly and extremely professional.. I was there for TWO (2) hours. From what I saw, the other customers were just like me........not happy when they arrived. Ariana greeted us all and explained that she would be with us shortly. It was truly amazing to see how she kept everybody in the loop without having a meltdown. I commend Ariana without reservation. She knows what she is doing and how to treat unhappy customers. She is truly an asset for Verizon. I hope the Verizon management realizes just how fortunate they are to have Ariana as their employee.

    TCC Verizon - Metairie LA Jason Rivers Sr (USMC vet and…read morestore DM) was outstanding conducting and completing our upgrade to new iPhone 15 and iPhone 15 Max Pro from 2 model 12's. Additionally, he set us up for WIFI change from Cox to Verizon wireless. He demonstrated expertise in hardware/software, the transition process, and the engagement with Verizon Corporate functions (as TCC is a 3rd party vendor and not a Verizon full service center). His customer focus, professionalism - general personality - and product/transfer process knowledge made this a flawless experience. Transfer was exceptional along with excellent communication along each step of the process. KUDOs to Jason - he rocked it!

    AT&T Store

    AT&T Store

    (55 reviews)

    $$

    Clarendon

    OK customer service. I come here with my mom since she has service with this carrier. She keeps…read morehaving issues with her phone and I've recommended that she just switch carriers, but she's been with them for so long, thus reluctant to change. They're patient with her and answer all of her questions. My only 2 concerns, they play a lot of reggaeton music that plays kind of loud on the speakers in the store. The volume is distracting, especially for my mom who is a Senior. I actually turned the volume down because my mom kept complaining about it while we were waiting for someone to help her. And within a few minutes, someone turned it back up. I turned it down, and they turned it back up. Granted, these speakers are on display and meant to be checked out and touched, but I think it was obnoxious that they kept turning it up to satisfy their comfort and their sense of relaxation to the work environment, as opposed to viewing the experience from the paying customer lense. Each time we have been there, 3x in the past 6 months, reggaeton is playing which I can't understand so I can't determine whether the lyrics are clean or not. Also, the gentleman helping us kept fiddling with his cell personal cell phone in his pocket. He kept pulling it out and texting, and kept putting it back in his pocket. I thought it was unprofessional during an interaction with a paying customer. Location is good, but they have room to improve on to guarantee a more polished customer experience.

    Negative experience upgrading phone. The sales rep continually pushed sales of various things in a…read moreway that was misleading. Asking to sign things on screens before being allowed to read them or walk through terms. And did not fully disclose fees until I asked why totals from an email I received did not match the cost of what she said. Finally, I told her that I did not want to add insurance because I didn't want to cancel it after the free 14 day term. She added it anyways as I found out from a welcome email. Am assuming everything else is fine, but the entire experience gave me scam vibes, which shouldn't be the case to a vendor you are spending thousands of dollars with for decades. Have strong concerns about the trustworthiness of at least this team member, and would consider looking elsewhere for your mobile/internet/cable needs. If going, make sure to review everything in detail, ask questions and stay on top of anything they try and sneak in. Would Iove to connect with the general manager.

    Verizon - mobilephones - Updated May 2026

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