This company does not care about customer service. They do not make decisions to keep customers. Do not think for one minute that being their customer for a decade means anything to them. They do not seem to realize they have competition and they do not make decisions to keep customers. Oh and by the way, if you have your TV service with them - they are about to cancel it. Apparently it's not profitable enough. FYI I would post ZERO stars but this system would not let me read more

I live in student housing and all of my classes are online. I often have to stay up rather late to do homework and studying because of my work schedule as well. First, we had constant ping spikes and internet drops on all of my and my roommates' devices. Second, as I mentioned before, I have to stay up late for school studying. Almost always, between the hours of 1:30 am to 3 am, the internet completely goes off the rails. I can't connect, and if I do, apparently it just swings back and forth between connected and not until I wait it out. You might think, why not call them? Oh, I did. When the problems first persisted, I had to link the router directly to my laptop to test the ping. Minor ping spikes and other things were detected. Alright, they'll send a tech out by the end of the week. A week passes, nothing. Get a phone call message and the person asks how the tech's visit was. What?! I respond but only got to them after hours. A few days pass, and they do a second check-in to see how the visit went, almost as if they didn't get my message. I call back, get ahold of someone else and ask them to pass the message on, that no tech came. Few days pass again, another message left. "Since I haven't responded, we're going to close your ticket. If you have any other issues, please call us back." I was so done by this point, it wasn't even worth the trouble. read more

The promise of fiber optics to the house sounds great on paper. In reality it doesn't deliver that much. I had to sign a very one-sided contract to get internet service in Traverse Mountain in Lehi. They promised me a 60 Mbps service. At best I see 50+ which is still acceptable. But I rarely get that. More typical is something in the 20 Mbps range, but frequently it drops to 3 or less. Anecdotally the poor throughput happens around midnight. Recently they've experienced complete outages which kind of a big deal when your livelihood depends on a connection. Currently as write this there appears to be a DNS issue wherein certain domain names won't resolve and the dreaded 404 error shows up for sites like Wikipedia. (Confirmed it was veracity issue by looking up affected sites by using smartphone on AT&T's network.) What prompted this review is their abysmal customer service. I just called in to either alert them to the issue or get an ETA of restored service. Their system keeps disconnecting me when I push the keys for residential technical support. In previous support call attempts I can't ever recall a single incident where I didn't have to leave a voicemail to be contacted later. Their support hours are also very limited so if you're working on a deadline at 2 AM and the system goes down, you're just out of luck until the morning. If possible be sure to seek out other options before committing to a one-year agreement. read more

I'm joining the ranks of everyone here complaining about this hillbilly country bumpkin UT based ISP! They SUCK! They don't have the slightest idea about anything tech related in UT. Complete ignoramuses! They're just a bunch of know nothing bumpkins that "think" they know more than any other company but seriously don't! I've had their service by force from the apartment complexes I've rented at. Each place said I have "4 gigs" but it runs like dial up & keeps timing out! I'm glad others have complained too. They don't really have tech support with any type of IT credentials, that understands issues or how to fix their crappy systems. They blame it on your equipment rather than their crappy service & equipment! I was left on hold numerous times for more than 30 mins. waiting for 1 person to help figure out why I'm getting less than 4 gigs. I barely scrape the 50 upload/download they claim is good. When I had AT&T I had 1 gig & when I performed speed tests got 900+. So please don't tell me 50 for 4 gigs is good or adequate! I called my router manufacturer, went to talk to a tech support co. in person & took my router with me that cost $200+, the tech guy said I have a top notch router & he never heard of Veracity! He said the problem is them not the router. I have to agree! I told them I was coming out here to complain about their F'd up service, they said that was my prerogative. I agreed but am taking my complaint a step further. If you have other options use them! I thought TDS was bad but no one I've talked to has had any issues with their service just the customer service portion to TDS. TDS sucks but I'd much rather have TDS than this BS low budget dial up hillbilly internet service. They fed us the same "fiber optics" BS. I've had fiber optics with cable companies & only 1 gig speed but it worked like a charm no matter how much I had plugged into the modem. The wireless portion of their service constantly crashes all damn day if I'm trying to watch TV while working. So basically I spent $300 total buying equipment to make their piece of shit internet service work & guess what? It still doesn't work! One of my neighbors at the prior complex told me the service in their building was down all day, I moved days before it happened, it was the only building that was out & her son was unable to attend zoom classes due to that. The internet there was worse than what I have now! It was constantly timing out, I wasn't able to get it working much of the time. The complex management & owner offered zero apologies but charged us $80 a mo. for BS internet service refusing to refund any of us for the issues. I paid $45 a mo. for AT&T & had better service in CA. When I moved into the other complex in early March 2021 in UT we had NO internet for 2 WEEKS with zero follow up to the tenants or updates! Yet they kept moving people in & didn't give a damn what we did or didn't have. I work remote from home so reliable internet is a must. But if you go with this band of dumb asses you won't have service 80% of the time or speeds up to the lie they tell 99% of the time. My email is always crashing & timing out. That's with it hard wired! Here's my advice: DON'T GO WITH THESE CLOWNS! If you're moving some where that doesn't offer internet but only has this co., I suggest you find some place else to move & make sure you find out first what services are offered in the area. Better to be safe than really sorry later. This company really doesn't care what anyone thinks of them either. They're fools of the highest order & flannel wearing F-N hillbillies! read more

Just had our internet replaced at my apartment complex from Google Fiber to Veracity. Google Fiber wasn't perfect but it worked fine. Veracity cuts out for hours at a time with no explanation and we no longer have access to our routers for port forwarding so my server was taken down. After calling they explained that they simply don't allow it. Nothing good to say about Veracity other than that they answer their phones. Not much help when they do though. read more

Would give negative stars if possible. Company has been bought multiple times, currently owned by First Digital. Long time customer. Since being absorbed by First Digital have had multiple connectivity issues, drop rate is abysmally high, multiple instances of email being unavailable FOR WEEKS/MONTHS, promised callbacks never happen, passing the blame when confronted, etc. Dial up is vetter than these people. Using the library internet is better than these people. Avoid at all costs, you will hate yourself (and them) if you sign up for their service. read more

Took 3 weeks to get them to call back for installation. Received my first bill April 1st 2020. July 4, 2020 I am still waiting for a call back to set up my account and pay the bills. They have a monopoly in the area I live and they do NOT offer ANY type of customer service. In spite of 5 emails, 4 phone calls and countless attempts to find a way to set up this account online..... its ridiculous. For a INTERNET provider company to have NO website or customer service.... if there was ANY other option for internet where I am I would. (Traverse mountain HOA should CANCEL this connection!!) read more

The company I've worked at for 2 years has used Veracity for at least that long a time...and not a day goes by that my web-based job isn't completely halted or brought to a crawl several times over. We either have constant outages or are brought to our knees, when it comes to internet speed. Kind of frustrating when I'm trying to do my job and meet deadlines. Having the internet be so sporadic and unreliable just isn't what I'd imagine I'd want as a business. And before any network or IT guys get on here and troubleshoot me, mine is the office right next to one of our strongest routers. If anyone shouldn't be struggling with internet connectivity (admittedly wifi, not ethernet), it's me. And yet, here I am on yelp wishing it all worked better. read more

Originally when our HOA started using Veracity it was AWFUL, but after four years they finally seemed how to work out the bugs that plagued us for years. We get semi-consistent speeds of 90 up and down. Every so often it will go down and stays down for the better part of the day. read more

Worst customer service I've ever experienced with a company. This is also not me ranting about something minor that I'm too mad about. I've had major issues with their connection in my Provo home and they've just told me that I needed to change DNS settings, switch routers, etc. I've done all that and more but it's NEVER their problem and they refuse to send a technician out to my home. I can't access the iTunes app store, the mac app store, or even sites like Wells Fargo (my bank.) They even responded to one of my emails with a bunch of links to Apple troubleshooting pages - as if it's Apple's problem. The only reason I'm staying with them is for the hope of, maybe one day, experiencing full-fledged fiber speeds. Can't wait for Google to come to town. read more

Where to begin... I've had the unfortunate experience of having this company supply the internet at my office for the last several years. To put it mildly they are the worst. Their customer service is bad, their technical knowledge is bad, and their product is awful. We get their advertised speed about 50-60% of the time. The rest of the time you get somewhere between too slow to load a webpage and not working at all. read more

If I can give this company a negative star I definitely would. Customer service can't seem to get it together, billing is all screwed up; call to make payment over the phone and being told that we're caught up and or next billing is a normal payment, then 12 days later being told that were behind a month. Not understanding what's going on and getting the runaround. Getting voicemails when asked to speak with a supervisor, waiting on hold forever, this is a total nightmare! I'm really looking at dropping this company. read more

Outages arent resolved efficiently they will leave you hanging all night better luck trying a 24-hour service then messing around with these small guys. read more

I exclusively work from home. It took weeks and weeks to even get someone to pick up the phone to schedule service when calling their office. When I did finally get a call back they told me to on their website to sign up. I did. Then nothing for weeks more. I finally got a call back a month later telling me that I filled out an old form I their website and that I needed to redo everything. I redid everything and they scheduled an install two weeks later. The install went ok and I added backup power to every piece of equipment that needed to be in for connectivity. I'm afraid that their complacency and lack of customer service is going to bite me again when there is a service problem. Please organize your company to be customer service focused and deliver. This is very basic things being missed. read more

TERRIBLE!!! If you live in Utah and are thinking of using Veracity for your Internet, TV or phone, I'd suggest someone else. My experience with Veracity has been awful. They don't fix their problems and they charge outrageous termination fees and provide poor customer service. As an alternative provider, Xmission has no contracts, you can cancel anytime and they provide great customer service. I put them in the same boat as Comcast. Both scumbag companies. To add insult to injury, they charged me a 350$ cancel fee after I had put up with them for THREE years! And they are sending me adverts in the mail asking me to switch to Veracity. Real class act. I'm not sure why Yelp filtered out 5 reviews, but read those as well as there are 5 more one stars for Veracity. I've switched to Xmission and am very happy. read more

After significant effort, the company offered to reverse the charges and back date the balance to the appropriate date. Though I'm not pleased with the effort it took to do so, the fact they finally did the right thing justified adding 2 stars to my original review. read more

DO NOT use this shady company for your Utopia home internet service ISP under any circumstances. They will trick you into a yearly contract when you become month-2-month and then charge you and place collections on you for $350 cancellation fee. Its a trap people and you should go with any other Utopia ISP besides this one. read more

It's too bad you can't give negative stars for review because this company absolutely deserves it! Worst service ever! Internet service is spotty at best and they force you into a contract. This stupid company has a monopoly on all of the lines in traverse mountain so you're forced to go with them no matter how crappy they are. I honestly never thought I would say something like this but I really miss Comcast. Customer service sucks, service from the technicians suck and their billing department sucks! I'm sorry if you ever sign up for this company! Worthless! read more

Horrible customer service. I had a card change and didn't realize my autopay stopped working. Veracity never called me, and the only notice I saw was a shutoff email as I don't always get my physical mail. When I called the staff were rude and unhelpful I finally spoke with a supervisor who took my card and told me he would reinstate autopay. Today with no additional emails or phone communication they shut of my account. Apparently the supervisor did nothing and never had the decency to call if there was an issue as he had promised. The rep tonight at 8 refused to do anything and told me nothing could be done until morning. Overall lack of communication and complete lack of any desire to help thier customers. read more

Yesterday morning the internet went out. We called and asked for an ETA on getting the internet back on and they told us in 6 hours it would be back up. Well, the next day and still not internet. This is not the company to use if you want to work from home. read more

We've used Veracity at our home for the past few years & the service has been great!! Thank you, Veracity!

Veracity is awful. AWFUL!!! AWFUL!! their internet speeds are falsely advertised, their TV service is 10 years outdated for what they offer.... just awful from every end. my internet suddenly and inexplicably stopped working after downloading some windows updates. I would have pegged this as the issue, but it was affecting my xbox as well as my pc, so I KNOW it is not a pc issue, it IS an issue with the Utopia/Veractiy crap-fest. The dns server suffix keeps resetting itself to a faulty belkin device.... I personally do not own a single belkin device, nor does one exist anywhere on my network. I have had to address the issue with their abysmal tech support 3 days in a row and keep getting told that they will look at the issue and get back to me by the end of the day. As of yet they have never made any attempt to contact me. I have, over the course of the last 9 months had to contact Veracity Networks customer support for issues almost twice a month, with any action or result taking anywhere from a few days, up to a week to resolve issues. As a previous Comcast customer, who only had to call for issue 1-2 times a year and getting instant help and results, I am flabbergasted and at my limit. My upgraded 50d/50u service realistically only runs at about 5-10mbps, their limits being advertised incorrectly through manipulative server use when testing broadband. The worst and absolutely most frustrating part about the whole thing is that VERACITY/UTOPIA is the ONLY high-speed broadband allowed in my HOA condo complex. This should be illegal. read more

To say Veracity sucks would probably be the understatement of the century in my books. I am on a 100 Mbps plan but normally get less than 50 Mbps download speeds. Recently my speeds have hovered around 5 Mbps, which needless to say sucks really bad. I use the internet mostly for business so this impacts me greatly. I called customer support 4 times, and each time someone answered, then immediately hung up. Techs sometime do this when busy to improve their internal stats. I then called sales and got them to put me through to a tech support manager. After waiting almost 20 minutes on hold I hung up. I have been in business for over 25 years and usually the COO would have been fired if they led an organization this bad. The company has a bad reputation, at least in the area I live in. You would think after over 6 years they would want to improve. I guess not. I Unfortunately in the past we had no other options in my area, but hopefully that isn't the case anymore. read more

If you like throwing your money away then this is the company to go with! They have the worst service out of any cable company... our cable goes out daily!! I would NEVER recommend this company to anyone... unfortunately I'm stuck paying for this shitty cable for the next 5 years because my HOA made some kind of deal (scam) with them. I would have never moved here if I would have known this was the cable company I'd be stuck with!! The cable company I would like to use, isn't even allowed to be installed because of the deal (scam) this shitty company made with our HOA. read more

(Veracity TV) In addition to my previous review (see below), the TV service offered by Veracity is abysmal--and that's putting it nicely. I live in a bldg. with Veracity as the only option by for TV and Internet. The TV converter box looks like something from the 1980's, and has about that level of technology in it, as well. Getting the TV hooked up was a nightmare--due to the aforementioned Customer Service issues. But the worst part of Veracity TV is the horrific broadcast signals that I get. Most supposed HD channels are broadcast in 480 to 720 dpi, instead of the 1040 dpi as advertised. Plus, the choice of HD channels is pathetic, when compared to Comcast, Dish or DirecTv. However, the very worst aspect of Veracity TV is the constant broadcast freezes that occur on a too regular basis. On average, during a one hour show, the image freezes 2-3 times; and when it returns, it doesn't show what was missed, but instead, goes to the real-time broadcast. Some channels are worse than other, too. While I was recently watching the NCAA Women's Volleyball Championship on an ESPN channel, the broadcast froze literally every 30 seconds or so once it had unfrozen. This lasted the entire 1.5 hour match! In all, I probably saw about 20 minutes of this Championship match. Absolutely ridiculous!!! In another instance, I was watching a Seattle Sounders match and in the first half (forty five minutes), my broadcast froze twenty two times! (I actually counted it!). Whenever I call and ask about it, I get the same runaround that it's my fault, my TV's fault, etc. Veracity is never at fault for their crappy service. As far as cost, for the quality of service, Veracity is probably the most expensive TV broadcast company that I know of. I wish I were making this one up, folks; but I can't write better than this real life experience! Veracity is AWFUL!!! --- --- --- --- --- --- --- (Veracity ISP) No kidding...Veracity is THE WORST ISP I have ever had the misfortune of doing business with. Their "Customer Service" is a joke, and most of their reps have no clue about fixing issues. More often than not they will bounce your call to another dept. who will just bounce it back to the call center you initially contacted, who will just end up transferring it...you get the point. And after business hours--and on the weekends--you are sent to some random (and unaffiliated) call center whose operators merely take your name and number so they can pass it on to Veracity on the next business day. If you have a choice of ISP's, do whatever you must to avoid signing on with Veracity. Great data speeds, AWFUL service. read more

Poor customer service from start to finish. Happy to have moved on to a different provider!

If you are dumb enough to read all the poor reviews about this company and STILL choose to business with them then its your own stupid fault!! No long explanation from me, just the worst customer service EVER!!! read more

Worst internet provider ever!!!!! Potential customer beware! I am forced into their internet service due to hoa for whopping $60+/month and the internet go down at least twice a week. Sometimes last more than 24 hours.... Everytime you call the customer service, all they said was there was an outage and never indicate as why and when it will be fixed... Just merely the same answer to drive everyone away. Dont expect a call back whenever they offer one because they will never call you back... After you read all the negative reviews and still want to signup then expect from the worst of the worst read more

Veracity makes Comcast prices business prices look reasonable. After seeing our internet prices jump with the new contract it became apparent that their sales people our predators. They suckered our office manager into believing we need way more Internet than was actually necessary. There prices are double comcasts offering and 6 times google new offering. Do not sign a long term contract with these guys. Your bank account will suffer read more

When it works, the service has been giving us up to about 50Mbps down and almost 100Mbps up - this is probably how they call it a 100Mbps plan when it's really a 50Mbps service (except during frequent slowdowns) Who cares about high upload speed? Unfortunately, when it doesn't work customer support is non-existent except during normal business hours - there is no technical support in the evening or on weekends. We have experienced outages that often occur on evenings and weekends and, when that happens, we're essentially disconnected from the world - our home business is down, which makes this service disastrous for business use. Also, unfortunately, we live on Traverse Mountain and there is no alternative, it's a monopoly and we're unwilling captives of Veracity. If there is an equipment failure on their side, the wait can be more than a day to get a remedy. As many others have commented, this company is REALLY bad. It's inexcusable that 24 hour emergency service isn't available. read more

Horrible. Make sure you read the contract carefully before signing. There will be things in there that are not discussed with a sales rep and you will incur a penalty fee if you break the contract even if you have they have not even came out to your offices yet. No work done and no services setup and they are charging me a fee. read more

Veracity Networks is easily the WORST service I have ever received. My internet constantly goes down and they do nothing to fix it. I have called in over a dozen times and they never seem to care or do anything to fix my problems. They never call me back like they say they will. I'm doing everything in my power to get my HOA to switch service providers because this is a joke. DO NOT SIGN UP WITH THESE GUYS!! They could offer me service for free and it still is not worth it! read more

Router is on, no internet access. I have tried 5 phone numbers all disconnecting. What type of company am I dealing with? No technical support. No my type of company....will look else where. Terrible customer service...... read more

I've been using Veracity Networks internet services for over 4 years and have been very happy. I work from home so having a fast, reliable internet service provider is critical. Advertised speeds are accurate and available, any time of day. Also, I've never experience an unscheduled outage that has lasted more than a few minutes. Their Customer Service team has been responsive, knowledgable and easy to work with, both via telephone and email. I highly recommend Veracity Networks! read more

Our apartment gets cable through Veracity, and the cable went out on a Wednesday. I called them later in the day, and they said their technician had been notified about it and would come out and fix it. After more than 24 hours had passed and we still didn't get a single channel, I called again Thursday evening. They said their guy was scheduled to fix it on Friday morning. Well, Friday morning came and went, and I sent an email to their customer support later in the day, but have yet to receive a response the day after. I also called yet again on Saturday morning, and was told their guy will fix it on Monday. Yeah, I bet he will. (UPDATE: It got fixed sometime Monday afternoon/evening) I also had Veracity for internet years ago and remember having a ton of bad experiences with them back then. Maybe their internet is more reliable now, I don't know (we use a different company for internet), but I kept having to call them back then, and finally resorted to driving to their actual office just so I could get some customer service. read more

This company's technical support and customer service is SO bad that we have literally paid them monthly for the last 18 months to NOT provide service to us. Shame on us for not reading the reviews before signing a contract. read more

The company I work for switched to Veracity hosted VOIP in March 2015 and compared to our previous provider, they are top notch. Customer service and follow up is excellent. The quality of our phone service went up substantially. The cost was reasonable and I would certainly use them over Comcast or Centurylink. I interviewed 4 different companies and Veracity was the only one who bothered putting a professional presentation together to earn our business. They have delivered on everything we asked for. read more

They're good. I've experienced better internet (not necessarily in Utah), but we've had much worse as well.

It is the worst company ever. Eventually it comes with my lease and I work from home so half of the Time there's always issues with the internet and I just don't bother to start with the cables. They have the worst customer service EVER. They don't care and I can't wait for my lease to be over so I can get out of this. Won't even recommend it at all. Thank goodness for unlimited data on phones. read more

What a joke of a IP company. I work for a small business in Northern Utah. I have done a bit of IT work and was trying to upgrade the modem for them. The one they have is around 10 years old and rated at 50Mbs. We got them the new DSL modem and I began the setup. Something that I have done before. When I called the company to get the PPP Username and PPP Password I was told that they don't have one. That was all that I was told. So I tried to get a hold of the tech department but to no avail. I called again and was told by a different CS Rep that they don't give out the username and password. So they have one but don't give it out. After a run around I was told that in order to get it I had to send an e-mail to the company with my company header on it. So I sent the e-mail and waited and waited. In the mean time the company I work for has no Internet and no card reader which runs over the Internet. Finally I get a call back from the original sales rep that I spoke to and she tells me that they cannot give the information out over the phone and they will have to send a tech out at a cost of 95.00 to resetup the old modem. That's right, they wouldn't even let us use the new modem. Their comment was that they only allowed the modems that they own to operate on their network because if something goes wrong with the modem they can't remote access it. After telling them that it was unacceptable to be charged 95.00 to enter a username and password and threatening to cancel the service and go with someone else we were finally contacted by a tech who walked me through the setup. I have never had a company refuse to let me upgrade my modem because they would lose control of said modem. I have never had such trouble with customer service in my life. I spent the entire day back and forth on the phone trying to setup something that should have taken around a half an hour because their costumer service reps didn't know what was going on and refused to be of any useful help whatsoever. Not only would I never recommend this company to anyone I would recommend that you stay far away from them and if you are a customer of theirs I recommend getting out before it is too late. read more