This cesspool of a company left an exposed cable across my entire backyard for over a month!…read moreGetting someone to help is next to impossible, so I've filed complaints with the FCC and FTC, as well as my local city manager. They are in breach violation of their franchise and federal responsibilities. Beware!

The only thing more frustrating than the reliability of their product is the absolutely awful…read morefollowup service. I have no idea how they stay in bisiness.

In my part of Utah County you get horrible speeds with the phone company or pretty fast download,…read morebut horrible upload with the cable company. Plus, they charge an arm and a leg for it. Utopia finally came to the neighborhood and I could not be happier. They installed quickly, and the service has been flawless so far. There is a large selection of ISPs available, but most of them are suspect in my mind. XMission is the only one with a total usage cap. However, even as a heavy user I've not hit it. By having the cap, it's easier to handle people who abuse the bandwidth setting up spam servers or torrent servers. They are also the only one meeting state of the art security standards like SOC2. Back to Utopia. It just works. I have 250Mbs up and down. That allows me to do full backups of my home to the Cloud. I could never do that with the pitiful upload speed the competition has. Plus it's far cheaper.

The technicians that went to my mother's house decided that it would be smart to drill through the…read moresewer main to run fiber.(This service was for my mother's neighbor by the way)she goes with Google Fiber because it's Google Fiber and has a much more secure infrastructure. As an electrician I just can't for the life of me figure out why that would ever be a good idea. There was sewage leaking through every faucet, drain and toilet.. spraying up onto the air!! This wasn't just her sewer main but also their client's! So apparently their practices are most likely shady and against code. (Classic lazy Utahn business tactics.) My mom had to go stay in a hotel which she couldn't work in due to needing her Internet at home to work. She lost days of work, sleep and had the stress of her house being covered in sewage! I'd say literally go with anything else.

I won't change my number of stars but do want to post an update to the saga of what became a $7700…read morebill that went to collections. I decided to take my case to the Better Business Bureau and file a complaint. Once XO was contacted by BBB, they magically realized their billing errors and gave me roughly $7500 in credits. We were fine to pay the difference just to be finished with them. I highly recommend filing a complaint with the BBB whenever you are scammed by a company, in addition to posting here. Educate other consumers and potentially save someone else the hassle!

I dont even want to give this company any star at all! We had one of our store locations close and…read moreinformed them in March that this was happening. Finally in May they sent us a a bill , like we never even closed the store. They said they would work with us and let us know what the outcome would be. Instead, they sent the bill straight to collections and we are getting the run around on getting this taken care of and having them call off collections. Ridiculous. No communication. No responsibility being taken by this company. Would never recommend or use again.

I live in Heber City and don't have many Internet options, but I have been very happy with UBB for…read morethe 10 years that I have lived here. There have been very few problems, I seldom need to reboot the router, and a few weeks ago when a piece of their equipment failed, they were at my home in a few days and replaced it. When I have called tech support I have had courteous service with little to no waiting time on the phone. All Internet providers have issues from time to time, but UBB has been very reliable for me overall.

When I decided to give UBB a try, they scheduled the install within 2 days of my call. They honored…read morean advertised price from a mail flyer that I had received a few weeks earlier. The person I spoke to was friendly and helpful, and not "salesy". The install only took a couple hours and the technician knew what he was doing. He gave great advice regarding modems and routers and how to get started. I rented eero devices from UBB for a couple months, then bought my own when there was a good sale. It was no trouble at all to return their equipment - they came and picked it up. The service has been really fantastic. The speeds are more than we need, and I have a few dozen devices between our phones, tablets, laptops, a home computer, and a collection of smart home devices and cameras. I work from home about 80% of the time and I have no complaints!

First off, I'm not rating Comcast's pricing, nor their phone-based customer service, just the…read morein-person interaction in this store. In short, a very smooth and pleasant experience. I went in this morning with the intent to downgrade my service to internet-only (since I, literally, have had my cable box unplugged for the last year). The "triage" greeter at the front got me queued up (and held my cable box in a cubby for me), and after a short wait the service rep (Travis) downgraded my plan with no fuss. Overall, a great experience. Avoid phone support if you can help it--these little stores are the way to go (and you'll have to visit them anyway if you're going to be returning any comcast-provided devices). I went in ready to do battle, and was very pleased that I didn't have to.

Xfinity has now chosen to take Fox 13 off of out channel choices because they could not compete a…read morecontract with Scripps News. Although I hear their negotiation concerns, I did not have a voice in the nonrenewal (similar to how I don't have a voice in their poor service or outrageous prices). Time to move to Google Fiber like the rest of my neighbors: Xfinity only understands voting with my checkbook!

We had Diamond Satellite install a satellite internet dish on our roof, and have constant problems…read morewith it. Now they will not answer our calls or call us back from messages. We had another company come check the dish and they discovered the dish was not even bolted down properly. Diamond also "installed" a dish heater for our DirectTV dish to keep snow and ice off the dish in winter. It has not worked at all since install. Another repairman checked it and told us the heat stickers were installed to the back of the dish instead of the front of the dish. What more can I say?

From the owner: Here at Diamond Satellite we specialize in helping customers choose which Tv, Internet or phone…read moreservices are best for them. Some of our additional services include running additional lines or getting rid of unwanted lines/satellite dishes, pole mounts, wall fishes etc. We specialize in setting our customers up with products and services they will love.

We selected 1Wire to handle our expanding business and they have been awesome to work with. Our…read morecompany operates nationwide, with a large service center in Atlanta and smaller offices throughout the USA. 1Wire was able to set up our office (which has since expanded twice) and connect all of our remote employees with a VoIP phone system. I can honestly say that there has been nothing 1Wire couldn't handle for us and their customer service has always been prompt.

Don't walk away from 1Wire, run. We use 1Wire as our business phone system and are constantly…read morerunning into issues with the physical phones and the mobile app. We have submitted all of these issues and their team has been "working" on them. They've offered many different solutions, we've tried them, and nothing works. I found information on their website about a 30-day cancellation notice, asked about it three or four times, and they've ignored every question.

xMission sales rep solicited at our door, despite "No Soliciting" sign. Shoulda stuck to our guns,…read morebut we decided to get fiber thru them. We bought the routers the salesman suggested. They didn't work. We bought higher grade routers as a result. They offered no real improvement over our wireless provider home internet (which is half the price of fiber). The streaming would freeze regularly and speeds seemed no faster than cellular network. Customer service is true to all other reviews. They seemed to care less about our business or helping us, so we canceled within a week. Wish I would've read reviews here before I went with this company.

We have had XMission as our ISP since 2018 when we had our Utopia line installed. It has been by…read morefar the fastest, most reliable, hassle-free internet service we have ever had. When there are issues, which are extremely rare, they are quickly resolved and the company keeps you well informed. No reason to get service anywhere else.