In my part of Utah County you get horrible speeds with the phone company or pretty fast download, but horrible upload with the cable company. Plus, they charge an arm and a leg for it. Utopia finally came to the neighborhood and I could not be happier. They installed quickly, and the service has been flawless so far. There is a large selection of ISPs available, but most of them are suspect in my mind. XMission is the only one with a total usage cap. However, even as a heavy user I've not hit it. By having the cap, it's easier to handle people who abuse the bandwidth setting up spam servers or torrent servers. They are also the only one meeting state of the art security standards like SOC2. Back to Utopia. It just works. I have 250Mbs up and down. That allows me to do full backups of my home to the Cloud. I could never do that with the pitiful upload speed the competition has. Plus it's far cheaper. read more

I came home today to find that a corner of my yard had been dug up and opened for what I understand is a UTOPIA installation. What concerns me is that no one contacted me beforehand, left a notice, knocked on my door, or otherwise informed me that work would be taking place on my property frontage. I had seen crews working across the street to provide service to new neighbors, but I had no idea that work would also affect my yard. When I spoke with the workers, I was told this is the only access box on the street and that if additional neighbors request UTOPIA service in the future, similar work may need to be done again. In addition, the work area has obstructed access along the sidewalk. We have small children in the neighborhood who regularly ride their bikes, scooters, and play along this route. Today, the excavation and equipment created an unexpected obstacle and safety concern for children and pedestrians using the sidewalk. As a homeowner, I believe residents deserve advance notification when construction or excavation will impact their property, even if it is within a utility easement. A simple notice would have allowed neighbors to plan accordingly and be aware of any temporary disruptions or safety concerns. I would appreciate an explanation of the notification process, what steps will be taken to restore the area, and whether residents can expect additional disruptions in the future if other homeowners request UTOPIA service. In addition to the pictures from this afternoon... I have posted a picture of what utopia could do in the future to protect homeowners and children and community people from getting hurt Thank you for your attention to this matter. read more

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The technicians that went to my mother's house decided that it would be smart to drill through the sewer main to run fiber.(This service was for my mother's neighbor by the way)she goes with Google Fiber because it's Google Fiber and has a much more secure infrastructure. As an electrician I just can't for the life of me figure out why that would ever be a good idea. There was sewage leaking through every faucet, drain and toilet.. spraying up onto the air!! This wasn't just her sewer main but also their client's! So apparently their practices are most likely shady and against code. (Classic lazy Utahn business tactics.) My mom had to go stay in a hotel which she couldn't work in due to needing her Internet at home to work. She lost days of work, sleep and had the stress of her house being covered in sewage! I'd say literally go with anything else. read more

This is the most dependable internet that I have ever had. Very fast, all of my friends are jealous. They have the only non shared fiber to the home in Utah. read more

Service is good, when it works. I am disappointed in the customer service however. I lost my service and was told it was one day down. my wife works from home and needs the service. It took 5 days to return and I was told it was due to squirrel damage. my neighbors across the street have the exact service I have. now lost their service. I convinced them what a great service it was and now they are being told squirrel damage. how convenien is it that the same issue at 2 different locations. and when asked if we will get a credit they said no because it was out of their hands. i lost a week of service and my wife lost a week of work because they do not maintain the wiring and keep pest control at bay? I'm frustrated with the company. read more

Utopia is installing in my HOA area now. I wonder why anyone would pay what they are asking when Comcast is more than adequate and way less expensive. Utopia =. $30 a month just to have it connected, then if you want to have service it is another $30+ a month to have a provider. YUCK!!!! My last Comcast bill was $36.69 and it is fiber optic. See results of speedtest read more

UTOPIA Fiber - My speed test on Comcast - Internet Service Providers Near Me - Murray, Utah

I love that they came into our yard with no permission and tore it up, broke sprinkler pipe, destroyed wires and a huge mess to put in their fiber. The boss comes and can't answer any questions and they've already tried to hide torn wire by covering with dirt. This is our property and not one form of communication. Just came home to a huge mess. read more

We had Xfinity and other carriers for years. It was frustration with customer service with Xfinity that drove me to search out an alternative. IXNAY XFINITY! We switched to SENAWAVE, which partners with Utopia Fiber, 2+ years ago. i have NEVER regretted the switch or had a reason to complain with Senawave - occasional glitches are handled locally and quickly- customer service is wonderful! I've not had to deal directly with Utopia - Senawave takes care of that if need be. Please ditch the old cable carrier, go local with Senawave or one of Utopia's other partners! (I don't notice faster internet w Utopia, but no need in our case as we don't do a lot of streaming or gaming.) We substituted Big Name cable for a roku box and selected subscriptions so we have a significant savings, to meet our viewing requirements. read more

Xfinity really sucks so get Utopia! The internet is sooo fast and we stream everything! BOO CABLE. It is "more expensive" but it is also "way better". There is not contract, so I can paying month to month. Yes, its weird that I get two bills (one to utopia and one for Sumo), but thats kinda the least annoying thing when I never have an issue with connectivity. THey gave us a welcome box, which I thought was going to be extra cords but there was a nice cozy surprise! haha I won't spoil it for you. read more

First to start, I work for the contractor company TCB Enterprises and I've been treated with nothing but respect and appreciation from the warehouse every morning or other, an always have what I need or know exactly where my equipment is when needed !! Overall experience is very good! Now I just gotta keep proving myself to TCB to show that I'm consistent and worthy enough to get some promotions or surprises utopia is a great company I recommend you to check em out cause everytime they take care of their customers! read more

Hello Alexis R of Utopia Fiber, Before opening any dialogue, I'd love a public explanation as to why, as a business that promised so much in order to bring in new business, you (or your people) gave me the finger when I made it clear at the onset that the service received was not the service promised. Until you can square that I'll continue to give 100% to dissuade potential customers from making the same mistake. read more

Ordered service to our new rental. they set up the install date, and gave us a 5 hour window for install. I get it, you never know what you are going to run into on an install so specific times are hard to hit. So we took work off and waited... and waited... and waited, called with 1 hour left in the window, and the agent told us we are "still on the list for that day". No one showed up, no one called, nothing. We called the next day, and rescheduled our installation. Not one person we talked to ever said sorry, or took responsibility for their missed appointment. They all acted like "thats just the way things go." They installed while I was out of town, and my wife was really busy taking care of our kids. They installed the modem (location strongly suggested by the installer) ON OUR KITCHEN WALL, and installed it on top of a raw piece of OSB sheeting. My wife asked him to install it in the cabinet, and he refused. SO Now I have a modem and a raw piece of wood ON MY KITCHEN WALL! I was so blown away when I got back in town, I wanted to believe that it was a prank, but unfortunately it is real. When I called, I got the exact same attitude from the CS agent AND the manager. And they told me that I would be paying a minimum of $50 to have the modem relocated. I want to just cancel the service, but now I am locked into a one year contract with a $300 penalty for cancelation. This company does not care at all! You can tell by the way they answer all of the feedback on here, with a copy and paste message, never taking responsibility or offering a simple apology. read more

I have had many net providers over the years. I was told fiber is the golden standard. Faster and most dependable. Sadly, this is not true in my experience. Pros -Quick Internet (when it works). -Competitive pricing. It is slightly more then Comcast if you buy the required hardware. Cons -Service goes down often. Contrary to what they say. -No customer service. If it goes down you're expected to pay the same amount regardless. I'm basically paying for a service I'm not getting. UTOPIA could care less if you're happy (See my experience below). -Hard company to work with. You basically have two companies you deal with. UTOPIA and a provider of your choice (I have sumo). If it's hardware related good luck with UTOPIA. Sumo has been great though. -More money then Comcast plans. If you add in the required hardware you need to buy it is more expensive. My experience: I have only had this internet for around four months. It has went out twice. Both times I was basically told tough luck. I asked if I would be refunded some of my monthly payment. I was told no. I was also told issues are very rare... The second outage took place yesterday. It went out on Thursday, worked Thursday night and is out again (Friday) I was told they couldn't come out until Monday. I asked again for some reimbursement for the days without service. I received a message from UTOPIA offering to have a tech come out on Friday (if I called back). I called back and they told me they had no openings?? I won't hold my breath for the reimbursement. Overall: I don't recommend this service. It is fast when working but it is unpredictable and not customer service oriented. If you own a business I would chose a different ISP altogether. You'll likely loose money with downtime. Update: The tech came out today. He was pretty stellar. I was told the wind tangled the line causing issues? I still think the service lacks dependability (wind happens). I added an extra star due to the techs professionalism and customer service. read more

Same experience as others, when it works, it's great, but had experienced intermittent issues and calling customer service is a joke. My router is an Asus and never experienced intermittent with another provider, yet they continue to tell me it's on my end. And that i should cable up to troubleshoot. Really? Who uses cable anymore? Fast internet when it's up, annoying and terrible customer service when it's down. read more

Hello, I requested Utopia Fiber, cancel my service request, and that they not come out to my home. First today July, 28, 2020, I tried calling the office no one answered at least they didn't answer in a timely manner. I just couldn't get person beyond the automated system. I was calling because, your technician showed up at the house for a walk-through, at about 11:35am. Then the technician sat in front of my home across the street, until a little after 12 PM. I even stood out in front of my house, waiting for him in the hot sun, then I went back in my home. When he came to my door I told him never mind, because he just sat in his truck, ignoring me and kept a customer, me waiting. I needed to get back to work. I explained to him that that was very rude and very poor customer service. The technician's response was he was on the phone with his boss. Well, all it took was for the technician to inform his boss that he was at the customer's home. I tried to call Utopia again and still no one would answer the phone. The only thing that answered was the automated system that kept me on hold forever. What I am concerned about is what is customer service like once I actually have the service running in my home? That I do not want to wait and see since I can't even get good customer service to begin with. By the way, besides trying to call their office and not getting an answer, I also sent an email to their office and they never called me. Utopia Fiber customer service never called me. I really don't understand what happened, what did I do to receive such poor customer service? Randi Porter-Johnson read more

Utopia offered a fast internet at a decent price. I was to use my own internet company and "rent" their fiberoptic from them. OK, we did that, and then 2 years later we sold our home. The new owners said "Yeah, we will carry your fiberoptic and they still do. Utopia, however, saw it as a new customer and the guys the moved out of state (us) and sliding on their contract. New owners still paying same amount, fiber still being paid for as before...but we are sent to the creditiors for 300 dollars because we stopped our contract. I explained this in depth to Utopia...they just see us as slime. Will pay it, always pay all our debts...but I thought people out there should be aware. read more

My dogs knocked the fiber box off of the wall and broke the fiber. As anyone knows being without your Internet is not fun. I called on a Monday morning and they were here within an hour to fix it. I would highly recommend this company. read more

Awesome service! I had Rick from UtopiaFiber come setup, and overall it was much easier than I expected. Nice guy and very patient with the setup of my new house. I didn't know the layout of the place just yet but he and his crew were able to figure everything out and get me setup. I wanted the data to feed to a specific spot in the living room so I can directly connect the gaming systems, and it wasn't an issue at all. Overall it took a couple of hours. Just tested my speeds, and definitely faster than what I'm used to paying for. The kids are excited about the speed, so everyone is happy :) Can't vouch yet for customer service as I'm new, but overall I haven't had any issues so far with setting up. Not sure I got the luck of the draw considering the other reviews, but I'm rather pleased. Comcast/CenturyLink are MUCH worse in my opinion, so its nice to finally be free from those companies and work with something local. I even got a sweet welcome-gift-box with a blanket, popcorn and snacks! I never got that from Comcast or CenturyLink; all I ever got from them was changes on my bills and credit report hits. If you have fiber availability in your area, highly recommend Utopia. read more

Worst customer service ever. They just showed up here to install the router and everything. When they said all is good and have me sign I asked if they can show me how to connect to this router that they recommend in the first place. Their answer: we can't help you with the settings you have to figure it out or call the xmission they will be able to help you step by step to set up your internet. I called those guys guess what they told me that I need to figure out the router. Really????? Oh yeah like I have the time to read 100 pages how to set up to their internet. All I wanted is to show me where to start and go from there. Useless. Wow!!!! Yes maybe the internet is fast but the customer service is shitty. read more

Rick, Jeff and John did a great job installing and the other crew did a great job digging and getting it from the street to my house both crews are a 10 star ... and the speed is great... goodbye Comcast... read more

[EDIT (1 August, 2018):] After speaking with the company, and explaining that there was only about a month left on the lease agreement, they were kind enough to refund the early-termination fee. I understand that they didn't have to do that, but it was a surprisingly generous gesture on their part. Because of this, and because of the excellent service we received during our time at that house, I have change my rating from 1 star to 5, and if the future brings us back within Utopia Fiber service boundaries, I will happily request their service again! [Original review as follows (31 July, 2018):] The service was great, with almost no interruptions. The only reason I'm leaving a 1-star review is because they charged me a $300 "early-termination fee" because we had to move and therefore had to cancel our service before the 1-year lease agreement ended. Now, the only reason we moved was because the homeowners of the house we were renting decided to sell the house out from under us, and so we weren't given the option to renew our lease at that house. Furthermore, we signed the lease agreement for Utopia Fiber as soon as we moved into that house, so there was maybe a couple of weeks left on the Utopia lease agreement. I understand that we signed a legal contract which specified the conditions of early cancellation. However, even after contacting Utopia customer service, I was told that there was nothing they could do to waive the fee. I immediately paid it, but that's rather unfair, in my opinion. Potential subscribers, be warned! read more

I am yet to be an official customer (still pending install) but so far all the customer service folks scheduling services have been great. Looking forward to the actual service, will update my review when I am up-and-running. read more

Utopia might be the fastest internet connection, but they are not considerate nor thoughtful. It is the customer's fault, that is Utopia's attitude. Anything wrong with your service is your fault. They do not provide requirements for a successful transition to have a good experience. And again, it is the customer's fault. I didn't know what I needed, therefore I asked before I agreed to sign-up if there was anything I needed to know or any prerequisites to use their service. I was told "No", so I was content to agree to the signing. I was not advised about any required equipment. They should have asked if I had the required equipment that would work with their equipment. I was told someone would come over to check and suggest where to install before they actually install. That didn't happen. Instead, I got a phone call and they did arrive and installed. The technician asked if someone did a preliminary check. He did not know where to install because no one did the "walk through". They installed it on an appliance. I tried to get 250 Mbps as promised. Now, it is my fault for not researching and not knowing what was required...WAIT...I did ask. I don't know anyone that has purchased or signed up with Utopia. That is why I asked what I needed. Nothing was said by Utopia nor Xmission of the things I needed to do besides give them permission to install, my financial responsibility to them, and where to send their money. Utopia should inform potential customers instead of telling us we should have known. read more

After writing the review, they did make the effort to contact me. When I called, I was almost immediately transferred to someone else (Jessica). She did seem to express concern for what had happened and sounded like she wanted to make it right. The problem is the phone cut out and since I was transferred, I was unable to call her back directly and she did not make an effort to call me back........ already being in the "upset customer" boat, it was bothersome. For the fact they keep an eye on their reviews and care enough to attempt to make it right, I'm updating my review. read more

Utopia+Xmission. Nothing else comes close! PERIOD!. Believe me, a father of 4. Home ran business. Not one single connection problem and not a single drop off in speed when all of our devices are connected in an entire 2yrs. Never a problem. Not one. Once u go Utopia you'll never go back to any other Internet service provider EVER! Keep killin the competition UTOPIA! read more

Just set up install dates and the customer service was great. We are way excited to work with and have Utopia Fiber.

Utopia is very fast and reliable. I have never had better internet service. I moved out of the service area and miss their fast internet service. read more

Utopia + Xmission is how the Internet should be experienced. If you can get Utopia where you live, it's 1000 times better than anything you could get from a competitor, especially if you pick Xmission as your ISP. Those folks know what they are doing. read more

This is by far the best internet service you can have. The techs who come out to your home and do the install are absolutely amazing and friendly. The internet itself is second to none. With my previous provider I was attempting to download a ps4 game that was approximately 47 GB. It was attempting to download for literally 5 days and wasn't even halfway complete when Utopia came out and installed my new internet service. That download completed in less than 3 minutes after being hooked up. Simply amazing! Since then the internet has been consistently amazing. Highly recommend using Utopia!! read more

DO NOT SIGN UP FOR THIS!! We have had Utopia for 3 years now and it never has worked right. We had service people coming out all the time to try and fix it. Which they never did get it working like they said it would. The Internet was slow and half the time didn't work and the phone NEVER worked at all. When Utopia contacted us about having it installed the first question we asked is if this cost (a lien they put on your house) could be transferred to the next owner of the home. They said "yes! It happens all the time!" IT CANNOT!! They totally lied to us! So now trying to sell our home we have to pay out over $3000 on something we can't even take with us! So frustrating! If you sign up for this they will screw you over and lie anyway they can to get your money. STAY FAR AWAY FROM THIS COMPANY! read more

Worst customer service ever. I called them on Friday March 29 to let them know my line pulled out of my house due to the heavy snow and is laying on my lawn. A lady on the phone said they would send someone out to fix it. Saturday around 2:30 pm line is still on the ground, so I called again and spoke to a gentlemen and he told me nobody could come until April 2 because it was not a emergency. I told him we have kids and pets that play in the back yard. He told me to have them stay away from it (Easy said than done) . I think it's absolutely ridiculous you have to have to wait 4 days to have a 10 minute job done. On a side note even though I was mad as he'll the rep on the line kept his cool. They must be accustomed to mad customers. read more

Speeds were good, at first, but don't expect any stellar service when there are issues with speed due to their equipment. I, along with Utopia tech support and X-Mission tech support, troubleshot slow speeds to their equipment definitively. I plugged directly in to their box, on multiple ports, using multiple new Cat-6 cables and multiple devices running multiple speed tests and received less half the gigabit speed I am paying for each time. I was called later to schedule an appointment to have a technician out to my home. I was given a 5 hour window. I explained that I could not make myself available for 5 hours and asked for a shorter window like 2 or 3 hours. I have a job and sitting around for 5 hours is asking too much of your customers. They refused so I escalated to a supervisor. She just talked over every word I said not allowing me to speak. I was appalled. Here are some fun examples: 1. Telling me they only state "up to" gigabit speeds trying to justify me receiving less than half that speed. 2. Threatening to cancel the ticket. 3. Telling me that they don't know that the issue is with their equipment and it could be my router because she refused to listen and spoke over me as I was attempting to explain how her company and I troubleshot the issue to eliminate all but their equipment as described above. My router was disconnected from their equipment during the testing. 4. When being told how rude she was being by speaking over my every word, she hung up. This person should steer clear of speaking to customers until she learns some customer service and de-escalation skills. I have never dealt with a more unprofessional service provider in my life. read more

Utopia +Xmission service. Installation was smooth and all crews were on time and friendly.

Although the speeds can't be beat - be warned THE CUSTOMER SERVICE DEPARTMENT AND SCHEDULING IS A JOKE AND A NIGHTMARE ALL ROLLED INTO ONE! I've been a customer for over ten years. My equipment they installed way back then is now outdated and not working correctly. I have internet yes - but I'm getting speeds of 12-15 Mbps and I'm paying for 100. Yes I understand how speeds vary and all that , but that is the consistent number and that is plugged DIRECTLY into utopia. Obviously our WiFi speeds are worse and we have an amazing router. ..... after troubleshooting with XMission and spending time working through our problem, it was determined they need to replace our equipment. So I've scheduled to have them replace it and am upgrading my speed because it is only 3$ more a month for me to get 250...... sweet right !?!? However - despite utopia SCREWING UP the schedule TWICE NOW - their end NOT MINE, they refuse to come out today as I was rescheduled to. That's twice now. I was frustrated and kind the first time. But after rearranging my life for a second time of sitting around waiting for their 'four hour window of time' when I can be home, it is infuriating to say the least. An adult has to be home for them to come in and replace the hardware. Who has time for that ???? So when that happens UTOPIA, work with your loyal customers and make it happen for them. That's called customer service. Your apologies were accepted the first time , but after being treated like crap today for demanding to be a priority, the apology means nothing. If there was any other option around here worth switching to - my experiences the last few days would have made me switch in a heartbeat. So instead - now I'll have to schedule another time where this busy working mom can be home for four hours and just hope and pray that you show up this time. I can no longer say that I am happy with Utopia and will not recommend your company to my friends and family. read more

Love it best way to get internet service. It's to bad they can't expand into other city's

My speed isn't what I was promised. It lags and sometimes doesn't work. Is there anyway to get it fixed?

They have horrible customer service! I have been without internet for over a week. Contractors pulled up the cable, I get that they have to have different crews come out and that they had to wait for Blue Stakes but there has been no communication. I have no idea what is going on or when it will be reconnected. When I call I get put on hold while they check on it. I have twice been promised a call back but there isn't one. read more

Fantastic internet, but unfortunately some of the worst customer service I have ever received. Had to switch my debit card number and forgot to update and pay my utopia bill. My internet gets shut off alerting me that I need to pay so I hop on and pay my account balance online, which does not trigger my service to come back on. Since it's 7pm at this time I now have to wait for a representive to turn my internet back on the next day, not the end of the world but an annoyance for sure. Fast forward to the next day and I have been calling utopia since 9am to get my service restored (it's now 4pm) and I still have no internet access. Every representative just says oh sorry let me email the guys to get it turned on, it'll be on within an hour and a half. Time and time again the next representative tells me this and I call back an hour later to try again. I couldn't get a stronger vibe that they do not care and they will get to it when they feel like it. Again great internet but horrible customer service. read more

Think twice before signing the required 2-year contract with this company. While the internet service itself is good, I would advise renters, and anyone who may possibly be selling their home within 2 years to stay clear of them. Their cancellation policy is quite inflexible, and they will charge you the maximum cancellation fee regardless of any extenuating circumstances. read more

Utopia put service box in mow strip in front yard. I found I had a busted sprinker pipe when I started my sprinkler system. I called Utopia customer support, they said no problem and asked for address phone # etc. I was still on phone with Utopia when the landscaping contactor called to set up repair schedule. From the time I called to the time my system was repaired was less than 3hrs, If that is the way they run the rest of their business, I'm going with their service!! read more