false advertising, and fraudulent business practice…read more They assured me on the phone 3 separate times that the promo code for the first month free was added to the contract. The first bill shows up with full price for the first month. Customer service refused to honor the promo code, stating "We go by the contract"!

Some of the absolute worst customer service I've seen. Outages every other day. They say to call…read morewhen it happens but then turns out you have to have PC from the Stone Age with an actual Ethernet port plugged straight into their modem for them to even diagnose the issue. Finally I plug an Xbox into their modem and he says "there's the problem, basic service doesn't include a public IP address which is absolutely necessary if you plan on gaming online" to which I respond "then why does my gaming work flawlessly when your service is up and running and then the service goes down at random even when I'm not gaming?" Then he gets frustrated and says "you know what, I'll just have someone else talk to you" then transfers me. I should have stayed in Provo where the fiber service from Google fiber is actually reliable.

The Sky Satellite team are great partners that are attentive to their customers needs and awesome…read moreto work with. They have delivered great results over the years and have implemented a great working environment.

Officially worse than any other cable provider I have ever dealt with…read more They do not answer their phone, seems to be one person working there ever.. I'll get on the line and it will say "you are first in line!" and ill proceed to hold for anywhere from 30-75 minutes only to be hung up on. IF you do get someone on the line, be prepared for some of the rudest "customer service" youve ever had. This place is bundled into my Townhouse's "Media Package" which is grossly overpriced and doesnt allow for ANY option to shop outside of it. TLDR; Ive been paying sky for months and still have no working cable box in my house, I've been hung up on no less than 5 times both by humans and their phone system and short of offering me the rest of my service on my lease free of charge, I can see no way they'd ever retain me as a customer. **UPDATE: I still hold the some opinions of the company overall, but I'm adding a star because I finally got ahold of a customer service rep that cared, went above and beyond to give me ways to contact them around the hold-line because they understood how frustrated I was, they figured out the equipment I had was faulty, they had a new unit at my door the very next day and still helped me through setup. This persons name is Lanna and this person is far and away the only good thing about getting roped into this service. Thank you Lanna, I hope you get a promotion or something else you deserve for your hard work.

Best customer service ever!the rep I spoke to was extremely nice and was able to set me up with…read moreDirecTV the next business day. Aside of saving me money!! 5 stars to this company!! Love the service .

I too am a DirecTV customer and signed up through New Star. I had a very different experience with…read moreboth DirecTv and NewStar. I was having trouble with getting my elderly V.A uncle used to where his channels were at (we get so many more than DISH! and channels we actually watch). I lost my paperwork and couldn't find the number for NewStar and just searched for the DirecTv number online. I called into DiredTv wanting some help with figuring out what to do and I could barely understand the agent on the line (language barrier) and they basically said they would have to send a technician out to me and it would cost me $40-$99. I declined, because I just don't have the money for that. Thought I was just stuck and very dissapointed. One week later I got a follow up call from NewStar just to see how I was liking my New DirecTv sytem. Let me say I am pretty embarrassed at how I treated the young lady on the phone. I vented and was very upset and she didn't interrupt me even once! She listen ACTUALLY LISTENED. Then she fixed it all right over the phone, I didn't even need a technician and that saved me time and money right there! She went through step by step with my uncle of making a favorites list and with the protection plan I had got from them they were able to send me out a remote that fit my uncles needs even better, for free ($15 plus shipping if I didn't have that protection plan). Remote got to us in 2 days and they had already setup a favorites list with my uncle and he was happier than he had ever been in his 80 years of different tv services (he is now deceased). I wish I had the name of that young lady and I hope she sees this review. To that agent if you do see this review I want to thank you and apologize again for how poorly I treated you on the phone. The main thing I have learned through this experience is to go through a authorized dealer for anything I can! Even when I didn't know it they had my back, THANK YOU New Star!!!!!

Great service. The only thing I regret is not going with them before. I would recommend 100%…read more The antenna they installed is tiny and I get 1gig

Terrible, doesn't have a great signal, download speed is terrible, go for connext or Xfinity, much…read morebetter signal and download speed. Would not recommend for anyone unless in need of emergency wifi

Ransom Hatch rocks. Answered all my questions and even called back with update on price when…read moreDirectv had changed it.

Seriously, if you just have questions about your service or in need of a change...call these guys!…read more They will be upfront and honest and will get you the best deal! Even if you are just looking at upgrading...talk to them FIRST! Extremely helpful and they'll have your back to get you the best deal in TV programming and also internet connection! They service Salt Lake County and Utah County as well! Just call them you WILL be impressed!

Streaming customer for less than a month: Awful UI. Awful loading times. Awful search feature…read more Awful that you can't cancel online. Awful that there's a 30 minute wait for a phone human in order to cancel (when the automation says it will be a 15 min wait). Awful that they won't cancel on the first request, only after a barrage of questions geared toward getting you to reconsider. Awful. Awful. Awful.

Hello I'm Logan, This goes to DirectTV and those that have it it's first we are done with you guys…read morewe are sick if you guys taking channel's away from the customers and thinking is funny so you guys just drag your feet to bring the channel bag so you guys do it again with or sports channel's we are done with you guys we are moving to streaming so we don't have this problem again and I ask the other customers across the country to move providers or go stream also.

The basic service itself was fine. They delivered as promised. But, when I tried to leave their…read moreservice then they showed their "dark side". To leave their service, in theory, I needed to call them. Inform them. Then return their products. They said they only wanted their modem back, but I also had their router and I wanted to return that also. They claim that failure to return their devices would result in a $200 "charge". I did not want to have them claim that failure to return the router would result in that charge. Anyway, I was ready to return their devices. But, they have made it seemingly impossible. First, their system seemed to leave me no way to have a documentable contact with them (other than my cell-phone records). In theory they have a "chat" but it was never working. In theory I could email them, but then they wanted me to use a CenturyLink email that they provided - but I didn't have one of those, and couldn't get one because my service was terminated. So, the only way to talk to them was by phone and numerous calls were required. The last of those calls (so far) involved a documented 30 minute "on hold" to connect to a representative. The problem was that to return their devices required a return mailing label. But, I couldn't get it to print when I first tried and then later in this saga I couldn't even get into the place where the label might theoretically be printed (because my service was now cancelled). On my third and fourth calls to them the support person assured me that he would send a hard-copy mailing label so I could return the materials. But, it has not come (over a week later). On my fifth call to them (with the 30 minute wait time) the support person said the return label was sent - but it still has not arrived (almost a week after the time it was supposed to have been sent). So, getting out of their service has been very difficult and still is not over. It had been my intention to "part as friends" - with the intent to come back to CenturyLink if my new provider didn't work out. But, they have poisoned that relationship. There are a limited number of providers in our area for fiberoptic services. CenturyLink was the first, and I'm thankful that I could have their service in the past. So, I've given them two stars - which Yelp calls "Could've been better". But, we all hate the "got'cha" business approach.

They claimed that i need a new modem because mine was outdated. This 'new' modem came with a new…read moremonthly of about 100. Henri the supervisor at Centurylink did not want to help me with the price. Even though i have been with them for 12 years probably longer. I got rid of them today. Signed up with Gfiber for $70 a month. You lost Henri you lost What a joke

Groove technology has made strides in their service. Very few glitch's. Happy with their service,…read moreeven though a few glitches. I would like our building to stay with the .

My technical issues were resolved after weeks of no wireless internet connection. Groove Tech…read moreassociate Steven helped resolve my issues with professional knowledge of the problem and had me up and running in minutes. Thank you for your assistance.