I've been using Sumo for about 5 months now in Idaho Falls and overall, I'm pretty happy with…read moreit.The actual internet performance has been great. I pay for the 1 GIG plan, and I actually get those speeds most of the time. My partner and I both work from home, and we can do Zoom calls, stream Netflix in the living room, and download big files at the same time without any annoying buffering. It also rarely drops out, even when the weather gets bad.

false advertising, and fraudulent business practice…read more They assured me on the phone 3 separate times that the promo code for the first month free was added to the contract. The first bill shows up with full price for the first month. Customer service refused to honor the promo code, stating "We go by the contract"!

We have been business partners since 2016 and the ownership and all the staff are wonderful to work…read morewith and have become friends in the business! Can't go wrong working with them for sure!

The Sky Satellite team are great partners that are attentive to their customers needs and awesome…read moreto work with. They have delivered great results over the years and have implemented a great working environment.

Best customer service ever!the rep I spoke to was extremely nice and was able to set me up with…read moreDirecTV the next business day. Aside of saving me money!! 5 stars to this company!! Love the service .

I too am a DirecTV customer and signed up through New Star. I had a very different experience with…read moreboth DirecTv and NewStar. I was having trouble with getting my elderly V.A uncle used to where his channels were at (we get so many more than DISH! and channels we actually watch). I lost my paperwork and couldn't find the number for NewStar and just searched for the DirecTv number online. I called into DiredTv wanting some help with figuring out what to do and I could barely understand the agent on the line (language barrier) and they basically said they would have to send a technician out to me and it would cost me $40-$99. I declined, because I just don't have the money for that. Thought I was just stuck and very dissapointed. One week later I got a follow up call from NewStar just to see how I was liking my New DirecTv sytem. Let me say I am pretty embarrassed at how I treated the young lady on the phone. I vented and was very upset and she didn't interrupt me even once! She listen ACTUALLY LISTENED. Then she fixed it all right over the phone, I didn't even need a technician and that saved me time and money right there! She went through step by step with my uncle of making a favorites list and with the protection plan I had got from them they were able to send me out a remote that fit my uncles needs even better, for free ($15 plus shipping if I didn't have that protection plan). Remote got to us in 2 days and they had already setup a favorites list with my uncle and he was happier than he had ever been in his 80 years of different tv services (he is now deceased). I wish I had the name of that young lady and I hope she sees this review. To that agent if you do see this review I want to thank you and apologize again for how poorly I treated you on the phone. The main thing I have learned through this experience is to go through a authorized dealer for anything I can! Even when I didn't know it they had my back, THANK YOU New Star!!!!!

Great service. The only thing I regret is not going with them before. I would recommend 100%…read more The antenna they installed is tiny and I get 1gig

Terrible, doesn't have a great signal, download speed is terrible, go for connext or Xfinity, much…read morebetter signal and download speed. Would not recommend for anyone unless in need of emergency wifi

Ransom Hatch rocks. Answered all my questions and even called back with update on price when…read moreDirectv had changed it.

Seriously, if you just have questions about your service or in need of a change...call these guys!…read more They will be upfront and honest and will get you the best deal! Even if you are just looking at upgrading...talk to them FIRST! Extremely helpful and they'll have your back to get you the best deal in TV programming and also internet connection! They service Salt Lake County and Utah County as well! Just call them you WILL be impressed!

I just had my satellite service provider changed from DishNetwork to Directv. I had DishNetwork…read morefor over 20 years but with the increase cost of their packages it was time for a change. DirecTV sent over their service technician, Delaney Bradshaw. He was very polite and curious. He called prior to arriving and even offered to an earlier time if we were available. We took the earlier time slot and he arrived on-time. He was very accommodating to our needs in moving our main box without putting holes in my walls. He was fast and efficient with his work and once completed he walked us through the operation of our new equipment. He even made a return trip shortly after leaving due to a equipment update which sent my husband into a panic. Delaney promptly returned without hesitate and re-ensure my husband. I strongly recommend him as your next service technician.

Streaming customer for less than a month: Awful UI. Awful loading times. Awful search feature…read more Awful that you can't cancel online. Awful that there's a 30 minute wait for a phone human in order to cancel (when the automation says it will be a 15 min wait). Awful that they won't cancel on the first request, only after a barrage of questions geared toward getting you to reconsider. Awful. Awful. Awful.

The basic service itself was fine. They delivered as promised. But, when I tried to leave their…read moreservice then they showed their "dark side". To leave their service, in theory, I needed to call them. Inform them. Then return their products. They said they only wanted their modem back, but I also had their router and I wanted to return that also. They claim that failure to return their devices would result in a $200 "charge". I did not want to have them claim that failure to return the router would result in that charge. Anyway, I was ready to return their devices. But, they have made it seemingly impossible. First, their system seemed to leave me no way to have a documentable contact with them (other than my cell-phone records). In theory they have a "chat" but it was never working. In theory I could email them, but then they wanted me to use a CenturyLink email that they provided - but I didn't have one of those, and couldn't get one because my service was terminated. So, the only way to talk to them was by phone and numerous calls were required. The last of those calls (so far) involved a documented 30 minute "on hold" to connect to a representative. The problem was that to return their devices required a return mailing label. But, I couldn't get it to print when I first tried and then later in this saga I couldn't even get into the place where the label might theoretically be printed (because my service was now cancelled). On my third and fourth calls to them the support person assured me that he would send a hard-copy mailing label so I could return the materials. But, it has not come (over a week later). On my fifth call to them (with the 30 minute wait time) the support person said the return label was sent - but it still has not arrived (almost a week after the time it was supposed to have been sent). So, getting out of their service has been very difficult and still is not over. It had been my intention to "part as friends" - with the intent to come back to CenturyLink if my new provider didn't work out. But, they have poisoned that relationship. There are a limited number of providers in our area for fiberoptic services. CenturyLink was the first, and I'm thankful that I could have their service in the past. So, I've given them two stars - which Yelp calls "Could've been better". But, we all hate the "got'cha" business approach.

They claimed that i need a new modem because mine was outdated. This 'new' modem came with a new…read moremonthly of about 100. Henri the supervisor at Centurylink did not want to help me with the price. Even though i have been with them for 12 years probably longer. I got rid of them today. Signed up with Gfiber for $70 a month. You lost Henri you lost What a joke

To Whom it May Concern,…read more My name is Art and I represent the Kay Martin Lodge in Reno, NV. I recently had to renew our DIRECTV contract. Adam handled everything quickly and in a very professional manner. He is a pleasure to do business with. Thank you much! The Kay Martin Lodge

It's impossible to actually talk to someone about cancelling our contract renewal. Agreement say…read morethe cancellation must be in writing but no information on how/who to send the written cancellation to. And I can't find anyone to talk to to find out.