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6 months ago

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Dani W.

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2 years ago

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Dani W.

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3 years ago

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Dani W.

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8 years ago

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8 years ago

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10 years ago

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13 years ago

Worst service ever century link sick and the customer service sucks I will never use them again

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11 years ago

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9 years ago

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12 years ago

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7 years ago

Minus category. Suck you in and no negotiations for second year even though assured there would be.

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8 years ago

I loved DIRECTV the service is great and most importantly for sports fans like me! If you call yourself a NFL fan you got to get DIRECTV!

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7 years ago

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8 years ago

Really sick and tired of not having Channel 5. Get it figured out or we will be switching.

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7 years ago

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9 years ago

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Xfinity Store by Comcast - New Xfinity center just opened up next to the ACE downtown.

Xfinity Store by Comcast

(37 reviews)

Central City, Downtown

I've had good experiences with this store.... So why this isn't a one star review. Typically most…read moreagents here are helpful and friendly. The "Greeter" today who I believe is named Jason (Long hair, beard and mustache.... ) I can't say was. I came in to pay my bill and Jason basically didn't even say Hello. The girl in the back did welcome me and asked if I needed help. Advised I just was using the kiosk and she let me know to check in with her if I needed anything. I tried the kiosk a few times but it kept telling me I didn't have an account. I went up to the front desk and asked Jason if I could pay and he asked "Did you put your Area code in." Yes. Of course. He walked me back and put my number in for me. "Is this the number you use for Comcast." It's my only number, so yes... and at this point he was sounding a bit condescending. He asked if I had my account number which since I was just popping in after going to run some errands, no I did not. He told me he'd check me in and have someone help me. Now since I had come in, two other people had entered the store. One was being helped by the girl who had greeted me. Great I thought, since my two dogs were in the car and this was already taking more time than I liked, given that.... The girl who came in after me was helped.... so I went to talk to Jason again. I mentioned I had been there first and he just told me I had to wait my turn. But I was here first, I mentioned again, and he got surly and told me to wait my turn. At this point I asked for a manager due to his attitude and tone (Note: I've got an HR and Training background and usually sit with new reps in my office to help them understand "Soft Skills," or how to interact with customers). He said they weren't there. I asked for a card. He couldn't find one and said he needed to check these other people in before he could be bothered with me. Now one man was at the desk, so I do understand that and he had several devices.... but he then made me wait while he checked the other guy who had showed up in. He also made the point to say "The Manger KNOW ME VERY Well" as if whatever I had to say wasn't important or my experience wasn't important because the manager was his buddy. At this point I went back to a newly free rep and asked for the Manager's card. I also paid my bill. Jason then came up while I was talking to the other rep. gave me the card and continued to argue with me and tell me I needed to act like a "Reasonable human being." I'm not sure when a reasonable human being comes up to a customer and continues to berate them, but maybe I missed something in all my years on the planet. Honestly, it's not like Comcast is the only or best show in town, especially when I only have internet with them. They've already let someone order three iphone on my account from them, back east no less, and that was a mess of hoops to jump through. And though this store usually is good (though honestly I've only gone in to pay my bill or once when I was thinking about jumping cell phone plans and they could smell money on me).... I think it's Time for Google Fiber.

I am not an Xfinity customer. I would give this specific store location 5/5 stars because the…read moreemployee helped me with my urgent issue. Today, I had three Comcast technicians come to my door because they needed access to a pole that was behind my property - not on my property. Again, I am not a Comcast customer. I told them that I did not have a key to the fence that would allow them to access the pole. I told them that they needed to contact the golf course, or they needed to find another way to access the pole. This technicians ignored me and came onto my property without permission. I have three dogs, and my dogs were unsecured and could've escaped my yard. These technicians also broke a fence even more that had already been broken, leaving it unsecured. They entered my yard, placing their ladder in a precarious position, risking their own safety and putting me in a difficult situation when it comes to my homeowners insurance. They did not provide evidence of an easement where they would be able to access the utility pole. I have all of these interactions recorded on my security cameras. I tried contacting Comcast, but the contact links were either broken or sent me directly to speak with a robot. I had to come into this store to talk with a real human, and they were super helpful. While I will never have Comcast as a provider because of the terrible technicians and the horrible online customer service, this store is doing the best that they can and the employees are truly there to help people in need.

New Star Communications Int

New Star Communications Int

(2 reviews)

Best customer service ever!the rep I spoke to was extremely nice and was able to set me up with…read moreDirecTV the next business day. Aside of saving me money!! 5 stars to this company!! Love the service .

I too am a DirecTV customer and signed up through New Star. I had a very different experience with…read moreboth DirecTv and NewStar. I was having trouble with getting my elderly V.A uncle used to where his channels were at (we get so many more than DISH! and channels we actually watch). I lost my paperwork and couldn't find the number for NewStar and just searched for the DirecTv number online. I called into DiredTv wanting some help with figuring out what to do and I could barely understand the agent on the line (language barrier) and they basically said they would have to send a technician out to me and it would cost me $40-$99. I declined, because I just don't have the money for that. Thought I was just stuck and very dissapointed. One week later I got a follow up call from NewStar just to see how I was liking my New DirecTv sytem. Let me say I am pretty embarrassed at how I treated the young lady on the phone. I vented and was very upset and she didn't interrupt me even once! She listen ACTUALLY LISTENED. Then she fixed it all right over the phone, I didn't even need a technician and that saved me time and money right there! She went through step by step with my uncle of making a favorites list and with the protection plan I had got from them they were able to send me out a remote that fit my uncles needs even better, for free ($15 plus shipping if I didn't have that protection plan). Remote got to us in 2 days and they had already setup a favorites list with my uncle and he was happier than he had ever been in his 80 years of different tv services (he is now deceased). I wish I had the name of that young lady and I hope she sees this review. To that agent if you do see this review I want to thank you and apologize again for how poorly I treated you on the phone. The main thing I have learned through this experience is to go through a authorized dealer for anything I can! Even when I didn't know it they had my back, THANK YOU New Star!!!!!

Airtime Satellite

Airtime Satellite

(3 reviews)

Dealing with Airtime Satellite has easily been one of the WORST customer service experiences of my…read morelife. A representative knocked on our door one afternoon saying that he wanted to save us money on our TV bill. He asked what we like to watch and glanced at our Dish equipment. He then quoted us a monthly price well under what we were paying, if we switched to DirectTV. We agreed and they had a tech out to the house later that day. The tech knew NOTHING. We asked multiple questions regarding the package we would have and the equipment. He just said we had to talk to the salesman. The only question he answered was regarding the remote control. Later that day, we discovered that the equipment they gave us included a DVR - something we were never asked about and did not want due to the extra monthly charges. When we called Airtime to complain and ask them to come and switch out the receivers, they told us they couldn't help us and that we had to contact DirectTV directly, which has turned into a total fiasco. It was Airtime's error and they offered zero support after they got their money from us. We will NEVER deal with these jokers again. Shady and no support after the sale! Don't walk; run!

BEWARE! BEWARE! BEWARE!…read more This company sends sales people out who make all sorts of promises about services that are included when you sign up with them for a satellite service. The saleman told us that we could have Internet service included if we switched from Direct TV to Dish. I called to have an Internet installed a week later but was informed that Internet could not be possible because it does not run into my area. At first, they said they would do something to compromise. About a week later I was informed that that Internet was not part of the deal as promised and since I signed a 24-month contract, I could not end the agreement! They refused to acknowledge what the saleman told me and said they have no responsibility for what their people say! Oh...and that their saleman was no longer with them...was that meant to be comforting?! I called Dish directly 2-months later to speak with an excutive to explain what happened. They were sorry about the misinformation. Dish agreed to terminate the contract and forget the fee. I paid Dish for the service time used. Approxiamately 2-weeks later, I get a "Termination Fee" letter from Airtime Cellular for $300.00. Now, I have received an order from a court to pay $700.00...lawyer fees, court, fees, whatever they could do to get money, money, money! As a side note, my neighbor had the same issue and Airtime Cellular allowed him to drop Dish without a termination fee!!!??? I know of others in our community who have had the same thing happen. They tried to cancel because they were promised Internet. One lady cancelled her existing Internet service and had to pay a re-connect fee! Also, their sales person did not have a permit to go door-to-door! If you want to get Dish, call the company directly to order and not a third party company like Airtime Cellular and Satellite. BEWARE! BEWARE! BEWARE!

DIRECTV - televisionserviceproviders - Updated May 2026

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