Streaming customer for less than a month: Awful UI. Awful loading times. Awful search feature. Awful that you can't cancel online. Awful that there's a 30 minute wait for a phone human in order to cancel (when the automation says it will be a 15 min wait). Awful that they won't cancel on the first request, only after a barrage of questions geared toward getting you to reconsider. Awful. Awful. Awful. read more

Hello I'm Logan, This goes to DirectTV and those that have it it's first we are done with you guys we are sick if you guys taking channel's away from the customers and thinking is funny so you guys just drag your feet to bring the channel bag so you guys do it again with or sports channel's we are done with you guys we are moving to streaming so we don't have this problem again and I ask the other customers across the country to move providers or go stream also. read more

DIRECTV - DirectTV takes away ESPN sports channel. - Television Service Providers Near Me

Worst customer service I have ever experienced. I called and asked for a supervisor and right away they said there was not one available. I asked for a address to send a letter of my concerns and he said he didn't have a address. I then canceled my service. Never again read more

Directv and AT&T are so bad. Do not get your tv through this company. Go anywhere else!!!! They have terrible customer service. They will lose my business as soon as I can drop their service!!!! Looking forward to dropping them!!! read more

LIARS LIARS LIARS LIARS LIARS LIARS LIARS A company doesn't get so many consistent one-star reviews for good service. If anyone is considering using their services, hopefully, these consistent negative reviews will help you make a decision to pick another vendor. LIARS LIARS LIARS LIARS LIARS LIARS LIARS Q - What happens AT&T when you outsource and off-shore your customer service department? A - You get a lot of pissed off customers that will flock to your competitors. I am now one of them. Despicable treatment by a group of totally untrained, uneducated, incompetent L I A R S First call 10/17 - This is where I lost 51 minutes of my life trying to explain an issue to their incoherent representatives. First Eileen who was totally useless. Then her 'supervisor', Jasmine who guaranteed me I would receive an email from someone on their tech team within 72 hours, Ticket #1-236907879796R2. It sounded far-fetched, but I gave her the benefit of the doubt. 10/24 - As anticipated, no response. Called again and spoke with Sierra who again, was of no use. I asked to AGAIN speak with a supervisor. After waiting for 1 hour 27 minutes (stupid me) with her coming back on the line every so often to assure me that the supervisor was coming, she disconnected the call. I guess that was her way of letting me know that a supervisor wouldn't be coming after all. Right back at you AT&T/DirectTV. Tomorrow, it's my turn and I will be one to hit the disconnect button and terminate your services. read more

I am 60 years old and I never worked with a worse company. They apologize on the phone for problems and offer no solutions. They don't have my local NBC affiliate and they don't care. They don't have PAC-12 and they don't care. read more

My satellite has been down for over a week already on top of half my channels not coming In before it stopped working. Had an appointment scheduled for today and they cancelled last minute after I took the day off to be here for my repair. Then I call the reschedule and they can't fix it until Saturday because that's the only other day I can be home. I pay way to much money to them every month for crap service! read more

Decent in the best of times, completely awful the rest of the time. Why is it that a communication company (AT&T) has the worst sounding phone lines with their customer service??!! That tells you all you need to know. Bailing out of this disaster as soon as possible. read more

After 11+ years of less than satisfactory customer service and probably thousands of dollars in payments I am fed-up. On 2/21/2019 I contacted Direct TV about replacing a receiver that was outdated. I spoke to a "Melanie" in West Virginia and at the conclusion was told a refurbished unit had been ordered and would be on the way. On 3/1/2019 when nothing had arrived I called Direct TV customer service and was told no equipment was showing in their system to be delivered. If this were a first time occurrence, I could have understood. Needless to say, this occurrence really has been more than the norm for Direct TV than an exception. My advice: Never sign up with Direct TV unless you are prepared for endless frustration and futility. read more

If I could give 0 stars I would. This company has completely lost all my respect by us telling them fraud has been active on our account and them not doing anything about it. One helpful worker (out of like 30 I talked to) said that the orders were through phone calls, but that's all we got. After yelling out of frustration, I got through to them to try and get the number that has been calling our account. They said they would call back when they figured it out. I highly doubt that after todays experience with customer service. But we will see. I asked to cancel my account so that the fraud would stop being able to happen and now I'm being the charge the cancellation fee, which is not fair by any means. If by chance they do get me this information and number, I'll gladly change this review. But as for now. DO NOT go with this company, they are completely hopeless to work with. Off to Xfinity forever read more

NEVER USE DIRECTV OR AT&T, unless you want to be cheated. AT&T and Directv (owned by AT&T) are criminal in how they operate. I had an AT&T mobile account for about 10 years (7 users), and had Directv in two different homes for many years, and because of how shady they are, I finally had to cancel. But this latest one (parting gift) is unbelievable. I canceled the last of those accounts and was owed the balance (the bill auto Pre-paid, then I canceled a few days later). They made it really hard to send back the equipment, and then when I did, they somehow had no record of it and were trying to charge me $290 for it. Finally resolved that one, but then my "refund VISA" card (which is also BS - they should wire the money back or send a check) never showed up... so I contacted them about it, and somehow that final payment was both simultaneously covering past and future services (Directv bills in advance), and that it miraculously covered exactly what I owed. I have the record of the conversation right here. It proves they lie and steal (the agent clearly lies and contradicts herself). NEVER USE DIRECTV OR AT&T, unless you want to be cheated. read more

DIRECTV - Television Service Providers Near Me

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Liars, cheaters, embezzlers, bait & switchers, non-truth tellers. When I tried to leave following the completion of my contract, I was over-billed, over-charged & was not given an opportunity to review the process or the promises I'd been given or the documentation I had. I am completely dumbfounded by the complete unwillingness to have any polite conversation with a now former and never-ever-to-return customer. read more

DIRECTV has the worst customer service ever. They used to be great until at&t bought them out. Most of the time the people don't speak clearly so you don't understand what they are saying. Most phone calls last an average of an 1hr to try and get anything resolved. Do yourself a favor and look for other options. read more

I think if they are going to take away all the good channels they need to take away some of the big bill the send you. as soon as my contract is up I am done! read more

Ok I am mad as hell that channel 5 NBC has been blacked out for weeks and tonight I'm missing the opening night of NFL. I am dropping you guys as fast as I can so you might as well drop me first. read more

I currently have DirecTV for internet and cable. I will say the service SUCKS! Internet is horrendous. I'm typically at 2-3 bars, watching streaming video is slow and will time out and worst of all, the connection will be "insufficient" and will kick me out of my sessions because the internet stops connecting at whatever time it wishes. I would not use Directv at all, previously had Comcast and the connection was still bad but let's say a little better than Directv. I also recently called in to see what packages they have for a new place I'm moving to and the sales rep tries to sell me on the cable portion after I told him my main focus would be internet, phone and then basic TV. He asked what channels I like and I told him once again, I don't watch TV so I don't care. Then he wanted my SSN to get a credit report so he could see what the phone and internet prices would be but still wouldn't give me a general range when I refused to give up my SSN... read more

I'd leave 0 stars if I could. Worst customer service. They extended contract without notice. They say they sent an email, but I have months of emails before and after said email and not 1 has anything about extending contract. They won't prove we agreed to extend (which we didn't, we've been talking about getting rid of them for almost a year, as soon as the contract was up, why would we extend if we wanted to get rid of it). So now they are going to charge us additional fees. There service is ok, not worth the price though. It goes out or throws errors on occasions. DVR can be flaky, on a few occasions turned on to find everything had reset and lost all recordings. I do not plan to use Directv again, and would not recommend them to anyone. read more

Screw Direct TV! Especially their NFL department. I dont' want that shit. I didn't authorize to subscribe to that shit and yet they can't even pull up my account when I call them. What a bunch of jack offs. read more

I purchased from the vendor inside the West Valley City Costco. I'm not a fan of Directv to begin with. Since AT&T purchased them, and since I have an AT&T mobile, the promised bonuses seemed to overcome the disdain I have had for Directv for years. Sadly, they weren't. I got a gift card and with my AT&T mobile, 2 year price lock (we'll see if they honor this one in 9 more months). But the vendor made a promise they couldn't keep. My loss was $240. When I complained, I was brushed off. Since Directv mandates that you're locked into the contract the moment it is installed, there was no recourse. After several complaints with the vendor over at Costco, I was promised a $120 credit. I figured 1/2 was better than nothing. The vendor, nor Directv has honored that promise, either. Just say no to Directv.. ESPECIALLY from outside vendors.. ESPECIALLY from the ones in Costco. read more

Their customer service, especially now that they're combined with AT&T (a company I left specifically because of their horrible customer service) is atrocious. If you rent an apartment anywhere near Salt Lake City (the whole metro area), they all force you to pay for DirecTV, and for $100, the channel selection sucks. They wouldn't even help me get my remote set up to with with my model of TV without an account number...of course, they don't have an account number since it's all set up through the apartments...... read more

No stars!! I would get any other service then Direct TV if your looking for a provider. I was forced into using them when I moved to a apartment complex. That was who they had a contract with. I had nothing but problems with the service. I had to sign a 2 yr contract (even though I only had a 1 yr contact at the apartment). I bought a home and had to move service and they charged me $150 to move same service then almost doubled in price for the same service. I asked how much it would be to buy out of my last year and they are going to charge $480 so I'm basically stuck with this shitty expensive service for a year!! Beware!! read more

I really wish their corporate offices would look at these ratings. They might see a trend. Not only is it the worst customer service ever but they lie with such ease. I had a bundle with Century Link and DTV. Time to move to a brand new home. I called to transfer everything. Century link figured it out. So new my son helped pull the fiber optics under the road. DTV said they had no record of my street. Yes it's new. They couldn't find it so they said they weren't providing service to that area yet??? It's a dish to grab the signal nope so I had to cancel. Can't do that I had time left on my contract. Because they couldn't find my street on a map I had to pay out my contract. Of course the rep put no notes of any of this. I pay the fees, send back all equipment done. No 9 months later I'm sent to collections by Century Link. I call the collections co said you must have the wrong person. I'm a current customer with current bills on pre pay. I called Century Link they said it's for DTV service for 3 months after I moved. I said you know that's not right I cancelled and transferred my service. He wasn't any better than DTV. He said they pay in advance for service yet to be rendered????? What? Why? That's how we do it call DTV. I call DTV. Nope you don't owe us. Will you please send me a letter saying I don't owe, well of course they will. I waited a month called them again ask for a supervisor. I repeat everything Nope you don't owe us anything. Ok $$$$ said a letter was on the way. Nope not a word about our call is in the system. Will you send me a letter a note a closing statement showing my balance, of course it's on its way. Guess what it's not here. I called Century Link back they realized my closing date vs the dates they will bill for we're way off. Account closed in Nov. collections for Jan,Feb of the next year. I was long gone. I'm equally angry at both companies but Shawn DTV LIED twice that tilted the scale. If you hear the words INTEGRATED BILLING run, run fast it doesn't work. I bought a $30 antenna and Apple TV. I get more channels than I got from DTV and it's $15.00 a month. I really feel they are now part of ATT so DTV will be gone. They are obsolete. The last 2 sentences are my opinion only. The rest is FACT. read more

Direct tv is the WORST!!! They make promises & lie to you about the price to get you to sign up. They charge 100.00 upfront for every box & then charge you an additional 7.00 a month for the same boxes you paid 100.00 for. If you want to watch football, baseball or hockey that's another 250.00 or more to watch them. Total all up at end of year & you've spent 1000.00 to watch tv. Their a bunch of crooks. Depending on who you talk to, you can ask 5 people the same question & get 5 different answers. What's up with that? Who are you suppose to believe? Wonder how they even stay in business for now...#directtvsucks read more

I started this yelp account just to write this review. Ever get scammed by some telemarketer in a foreign country? Dealing with DIRECTV is EXACTLY like that. I wish I had read the reviews before getting their service... that was my bad. Please don't let it be yours. DO NOT get their service. Charging ridiculous fees and being rude to customers is how they do their business. Please do not support that. I got the package deal with Centurylink and DIRECTV thinking I could save a bit of money. I was told I had 30 days to cancel if there had been any reservations on my part. With Centruylink, I told them the speeds were too slow for my needs and that I'd like to cancel my service -and they honored it and cancelled my service -no trouble. However with DIRECTV, I spoke with several of their reps and went up the chain to John, the Supervising Manager at their Customer Care Group. After explaining I'd just like to cancel my service, they said I had to pay $480 to get out of it. "I was told I had 30 days", I kept repeating. He said that was wrong and that I really had 24 hours to cancel and called it a "Buyers remorse period." Buyers remorse period? 24 hours is not long enough to test out their service and cancel if you don't like it. But regardless, I need to work things out and I told him I had just recently lost my job and I was wondering if there is anything I could do. The conversation continued and he was rude and raising his voice. And said it's because of me loosing my job that I have a problem with paying. And continues to say that if I had a job, there would be no problem. Seriously? Seriously??? Who doesn't have a problem paying $480 to cancel after the people that sold your service told you that you had 30 days to cancel. I do not appreciate being taken advantage of, and being forced to pay a large amount that no one warned me about prior to me wanting to cancel my service. A company should have values. And those values should be shared by people hired to represent that company. Being treated this way and going through this poor experience -especially with John, has given me insight into this company -that I hope others will benefit from. If I were to speak to any friend, neighbor, acquaintance about DIRECTV - I would adivse against it. They make money off people that do not ask all the right questions. And that is not a business -its scamming. read more

As soon as the contract is up, we are going to cancel. You pay a lot for maybe one good channel if you are lucky. Run into any technical problems? They'll be sure to charge you for that & anything else they can. read more

Worst customer service experience especially being a long standing customer. Spoke with a supervisor named Cassandra who acted like she could care less about what I was telling her and basically wrote me off like I didn't matter. They are not willing to budge on anything and then throw in all of these extra fees whenever they can. read more

I have had DIRECTV service since 2001, and due to there poor customer service and my bill doubling I canceled them. Loyalty means nothing to them. I called twice and both gentleman refused to let me speak to a supervisor. And then after I requested my service to be canceled, I was told if I didn't pay my balance promptly I would be dealt with! What a poor excuse for a company. I would not recommend Directory to anyone, and if you already have it I would look into getting rid of it as soon as you can! read more

Direct TV is the worst provider I have ever dealt with. I used their service back in 2013 and cancelled. Two years later they reversed my zero dollar balance and sent the cancellation fees to collections. Direct TV never contacted me to discuss this reversal or communicated with me in any way about this reversal. Now I have to deal with a collections agency because Direct TV wanted to make a buck and sold my case to collections. They are a heartless corporation who lied to us and NEVER got the PAC 12 network as promised. They are terrible organization. Good job Direct TV for being such jerks! read more

Worst service ever century link sick and the customer service sucks I will never use them again

I have DIRECTV service through Centurylink bundle. This arrangement has been a hassle the past 1.5 years that. I recently called to stop the NFL Sunday ticket auto-renewed after the 1st year promotion and can neither receive a refund nor turn it off according to the discussion I have had with their customer service. Secondly and more disconcerting is the single charge on the Centurylink bill. After inquiring further through DIRECTV there was an unknown to me insurance charge that was added and unknown charges that were not explained for having their "Genie" services. The largest disappointment is I moved to and added a single unit, I was then told that this renewed my 2 year agreement which I was hoping to run out and change services in April of 2016. At the moment, I have reduced my current services until I hear back from an escalation that I have sent to DirectV feedback...Ugh, very time consuming and poor service between the two organizations. read more

This company has been the biggest joke. It took them over a month to just come install all the equipment and then they were late and took 4 hours to do the installation once they finally did show up. They are so not helpful with anything. We are now moving and they still refuse to help with anything! We were promised a $100 gift card just for signing up and never received it. I will NEVER suggest you guys to anyone I know. This has been the worst experience with any cable provider we have had. We will be cancelling. read more

My experience with the Customer Billing department after being on over an hour and had a person plus supervisor with english as a second language and 0 customer service skills left me ready to throw the closest object through the window. I was over charged, then someone reduced the refund without contacting me, and neither individual in the customer billing/resolution department would try and understand the issue to resolve. They pointed me to an online request submission. Wow - get to look forward to someone reading my request and then calling me again. How do I bill back my one plus hour of time to them??? read more

Minus category. Suck you in and no negotiations for second year even though assured there would be.

I loved DIRECTV the service is great and most importantly for sports fans like me! If you call yourself a NFL fan you got to get DIRECTV!

If I could give 0 stars I would! I've been with Direct TV for years and their customer service has always been mediocre. If there is a problem, they do not work with you. Their services are high and they nickel and dime you for equipment, services, and taxes. Their customer service is horrible. They say one thing and do another. Their attitude is that customers need Direct TV more than DirectvTV needs the customer. You are just another number at Direct TV. I hope to stop service finally with Direct TV and only stream. However, I might give Dish Network a try, I had them years ago, they are wonderful! So everybody dump Direct TV and go with Dish Network! read more

Really sick and tired of not having Channel 5. Get it figured out or we will be switching.

They raise prices but don't carry local channel 5. Customer service is poor to very poor. All they want to do is up-sell customers rather than fixing problems. read more

I tried to call to see why my bill went up 30.00. I was treated poorly and basically told to accept the higher rate. Today I called to move service and was hung up on. This is poorr customer service at best. Ditch directv and get cable or get slingtv. They probably will treat you better. David B in Salt Lake City, Utah read more

I've been with them for about 20 years and now I'm completely done with them... I would never recommend them to anyone ever... I called them a few months ago and canceled everything but the basics....they said my bill was going to be $79/month and then the next month it was $94 and then this month it was $161.....I called and asked them why and they basically had added everything back and then said they would not honor my orginal price of 79 that I was quoted, so F them they just lost a 20 year customer over 15 dollars. And they are currently not offering all the channels in paying for. Just ridiculous! read more

Customer service is a joke! They recently partnered with AT&T so you think maybe when you talk to them on the phone you might be able to clearly hear their agents, but no what a garbled mess! Was auto renewed for NFL Sunday Ticket after first year and didn't know it. They said they sent me an email stating i needed to call in if i wanted to cancel. I am sure they did but thing is when i signed up initially with Directv they told me i would need to call in to cancel the auto renew, i told them right then that i wanted to cancel and that was my notice that i did not want to pay for next seasons NFL. But of course they literally "bank" on this kind of practice knowing most people don't read the emails from them or that those emails go to the spam folder. So after being transferred to 3 agents all telling me different stories and with each new agent the quality of the phone call got worse so i could barely hear every 3rd word, and after 55 minutes, mostly on hold, i cancelled my service. Too bad because i liked the end product on my tv. Oh well, Hello COMCAST! By the way i know what you are going to say, Comcast is just as bad. Maybe but at least i could hear the agents i talked to on the phone! read more