I live in Heber City and don't have many Internet options, but I have been very happy with UBB for…read morethe 10 years that I have lived here. There have been very few problems, I seldom need to reboot the router, and a few weeks ago when a piece of their equipment failed, they were at my home in a few days and replaced it. When I have called tech support I have had courteous service with little to no waiting time on the phone. All Internet providers have issues from time to time, but UBB has been very reliable for me overall.

When I decided to give UBB a try, they scheduled the install within 2 days of my call. They honored…read morean advertised price from a mail flyer that I had received a few weeks earlier. The person I spoke to was friendly and helpful, and not "salesy". The install only took a couple hours and the technician knew what he was doing. He gave great advice regarding modems and routers and how to get started. I rented eero devices from UBB for a couple months, then bought my own when there was a good sale. It was no trouble at all to return their equipment - they came and picked it up. The service has been really fantastic. The speeds are more than we need, and I have a few dozen devices between our phones, tablets, laptops, a home computer, and a collection of smart home devices and cameras. I work from home about 80% of the time and I have no complaints!

In my part of Utah County you get horrible speeds with the phone company or pretty fast download,…read morebut horrible upload with the cable company. Plus, they charge an arm and a leg for it. Utopia finally came to the neighborhood and I could not be happier. They installed quickly, and the service has been flawless so far. There is a large selection of ISPs available, but most of them are suspect in my mind. XMission is the only one with a total usage cap. However, even as a heavy user I've not hit it. By having the cap, it's easier to handle people who abuse the bandwidth setting up spam servers or torrent servers. They are also the only one meeting state of the art security standards like SOC2. Back to Utopia. It just works. I have 250Mbs up and down. That allows me to do full backups of my home to the Cloud. I could never do that with the pitiful upload speed the competition has. Plus it's far cheaper.

I came home today to find that a corner of my yard had been dug up and opened for what I understand…read moreis a UTOPIA installation. What concerns me is that no one contacted me beforehand, left a notice, knocked on my door, or otherwise informed me that work would be taking place on my property frontage. I had seen crews working across the street to provide service to new neighbors, but I had no idea that work would also affect my yard. When I spoke with the workers, I was told this is the only access box on the street and that if additional neighbors request UTOPIA service in the future, similar work may need to be done again. In addition, the work area has obstructed access along the sidewalk. We have small children in the neighborhood who regularly ride their bikes, scooters, and play along this route. Today, the excavation and equipment created an unexpected obstacle and safety concern for children and pedestrians using the sidewalk. As a homeowner, I believe residents deserve advance notification when construction or excavation will impact their property, even if it is within a utility easement. A simple notice would have allowed neighbors to plan accordingly and be aware of any temporary disruptions or safety concerns. I would appreciate an explanation of the notification process, what steps will be taken to restore the area, and whether residents can expect additional disruptions in the future if other homeowners request UTOPIA service. In addition to the pictures from this afternoon... I have posted a picture of what utopia could do in the future to protect homeowners and children and community people from getting hurt Thank you for your attention to this matter.

Jeff, in the Orem, Utah store will lie to your face and smile. Went in to check about the $40 plus…read moreincrease per month for 2024 and the $40 plus increase per month in 2023. Jeff, the customer service representative said that wasn't true. He said the increase was only $8 from last year! Then I pulled out the bills and he could not change the subject fast enough, accusing me of talking about increasing in 2002 and 2003. where do they get these guys. Bottom line he would not do anything for me! Slight $10 reduction a month. Imagine a company that bills loyal older customers much more than newer customer? How do they stay in business with that business model and such disregard and disrespect for the customer. Starting to check out options-Google and DirectTV SOUND like significant savings!

This store is so helpful, but this company is the most garbage company to work with. they scam you…read morelike crazy. luckily these employees are helpful. but don't waste your time with comcast.

Discovered Senawave as an option for meeting my company broadband needs in 2016 as we initiated a…read moremajor construction effort in SLC. Broadband competitors in the area were going to take more than 5 months to deliver, and cost thousands of dollars in construction just to get us to "day one" of using broadband services. Senawave had us fully functional in 4 days. We've enjoyed more than 99.99 availability, essential in our 14-hour work days and on weekends, despite some occasionally very bad weather conditions. Every phone call to Senawave, primarily to ask questions or to explore adding or relocating service, has been met very professionally, timely, courteously, and with technical expertise. Exactly what I needed. Never a waste of time or energy talking to the technicians and others at this company. They set a high standard for all broadband services companies. And I never felt as if I were being handled or merely being passed along to the next person. I wish I could get Senawave services at my other construction locations nationwide.

The internet drops randomly and will not come back up for hours. We baught a new router thinking…read morethat would help but it did not. I think that this is unacceptable, because nowdays internet is required for almost everything we do.

WiFi Pros give you the support you need to keep all your connected devices working. They set me up…read morewith an Eero mesh system in my house. Recently I had a device that would not connect to my home internet. After spending hours on this products tech support line, they could not get my smart sprinkler controller connected to my mesh network. I was left with no other option until I asked WiFi Pros for help. They came out to my home and solved the problem, my smart sprinkler controller is back online. It was a complicated solution and there is no way I could have handled it myself. WiFi Pros gives you excellent support.

Working from home makes new challenges for enough Wi-Fi to support three busy full time employees…read more Our internet kept dropping throughout the day and was super unreliable from the basement to the top floor. My husband reached out to Utah Wi-Fi Pros and they came out to install our whole home network. They cleaned up our tangled internet wall box and made sense of the mess from the previous two owners. The guys were helpful and nice and we'll have them out again to do some more work.

Tri Tel installed a new phone system for our busy auto repair shop. We were worried our phones…read morewould be down, causing our business to suffer. They did such an amazing job. Our phones were only down briefly. Their customer service is top notch. I had an issue with my wireless headset not fitting correctly. I tried for 2+ months to find the "correct fit" with the one they provided me. After being totally frustrated, I called Christine, who is absolutely awesome. Even after a couple of months, they came and switched me to a whole new headset. This company knows the meaning of "customer service". I would highly recommend them! No questions asked.

From the owner: The Edge you have been looking for.read more

Lies and more lies. False advertising. 9+ months with these losers and only one month has the…read moreservice worked correctly. High ping times. 0.02 Mbps downloads on a 7.0 Mbps plan? Seriously how incompetent can you be? Multiple service calls, Admissions by tech support of overloaded or faulty towers, promises of upgrades to new technology. You really can't get ANY worse than these guys. EDIT: They never have picked up their own equipment. Called them no fewer than 10 times to do so and that it was sitting in front of my garage waiting for them. Then 6 months after I kept reminding them to come get it they sent me a bill for the equipment. Needless to say I didn't pay the bill for their equipment. I think Yelp needs a Zero Star option.

I'm a 20 year IT veteran and have dealt with hundreds of ISP. This has to be the worst ISP I've…read moreever had the displeasure of working with. They took over a local ISP and completely borked my business internet service along with the VOIP Phones at the time of this review, we've been 21 days without phone service. 30+ service calls and we still do not have our original contracted service. If you do not have a choice in choosing a broadband or wireless provider, choose another company. If you look at the reviews of this company, you'll see that they don't care about their customers whatsoever. Every single other review give's them a 1 star rating. See the truth about them.

Premier Marine is the best. My boat wouldn't start despite changing a blown fuse. Aaron Davis,…read morethe owner, was able to get me in quickly despite being very busy. for a quick diagnostic. He was hoping he could diagnose and quickly fix my boat so I wouldn't have to wait the three weeks for an open spot. Within 20 mins he had determined my problem was a bad relay. He didn't have one in stock so he sent me to a local automotive parts store to get one, which I did and installed it myself. Everything is now back to normal. Aaron didn't win my business that day as he already had, but he further solidified my opinion that Premier Marine is one of the best, highest quality, and honest boat repair places I've ever dealt with. I highly recommend them. One thing that was different from the last time I had an issue and needed Premier Marines services, is email communication. When I called I got a VM message that directed me to send an email rather than leaving a VM. I did and it was promptly answered. We had an exchange of five or six emails over the course of a couple hours. Easy and convenient to communicate with and a nice way to have a record of all that was discussed.

Aaron is as honest and fair as mechanics come. Not only did he fix my issue with my mercruiser for…read morea very fair price, he fixed a few other things for free. I have an older 1997 Sea Ray, so some of the little things I had been looking over, but Aaron just took care of them. Also, my neighbor across the street has a fishing boat with a Mercury 90, and turns out he did great and fairly priced work last year for him as well. Next time I have a problem, no question I will be back. Thanks Aaron.