Never had worse help. Had a phone lined up then gunner ill advised me to cancel the order, then…read moreproceeded to tell me he couldn't actually restart it and help me complete it. Contact with Verizon has been useless all day.

I would like to thank the manager at Verizon for proving that Customers don't matter to Verizon. I…read morehad the worst experience and because of that I went to AT&T. What an amazing I just had with AT&T I will be moving all lines from Verizon to AT&T

We've had this internet since it was installed in 2001 by its original company. At the time we paid…read more$20/mo for 100/100 speeds. Now, in 2014 we're paying $80/mo for 30/10 ... 4x the price for less than 1/3 the speed. And the internet. is. terrible!! It's gotten worse over time because they simply don't care. Last month I set up an outside service to ping my house every 2 minutes or so, to see how often my internet went out. It AVERAGES 6 times a DAY....and during that time there wasn't a single day my internet connection didn't drop (usually between 12 and 2am) Today, 12-13-14 (A Saturday) my internet has gone out 68 times. And it's only 8:30 PM (it dropped twice while I was writing this review) This is so stupid because who are you going to complain to? There's no accountability, and there's really nothing better. I've sent their support dozens of e-mails and have NEVER gotten a response. EVER. When you call they treat you like you're an idiot ... and YES, I have been working with computers for the last 10 years and YES I know when it's your problem and not mine. I hate Comcast, but I might just swallow my pride and subscribe because this is ridiculous. Would never recommend. Would file all kinds of complaints if they even cared.

A tree branch knocked my wires down, and AFConnect was here to fix it within a couple of hours…read more They are courteous, kind, and helpful. I have had AFConnect for many years, and have had very little trouble. In fact, in over ten years, this is only the second time I have had to call for help. I have been very pleased with their service.

If I could give this company a lower rating I would. Their customer service is awful. There hours…read moreare mon-fri 6-5. If you have a job you can't ever get ahold of them because you'll be at work. If you are late, they will charge you a $25 late fee and a $35 disconnect fee. They told me it would cost $55/month plus tax when I signed up but I haven't paid a single bill below $85. I can't tell you in any stronger words. STAY AWAY FROM RISE BROADBAND (formerly Digis) Also, at peak times your internet will drop by 70-90% of what it should be. HORRIBLE SERVICE AND HORRIBLE CUSTOMER SERVICE! Even Comcast is better.

Lies and more lies. False advertising. 9+ months with these losers and only one month has the…read moreservice worked correctly. High ping times. 0.02 Mbps downloads on a 7.0 Mbps plan? Seriously how incompetent can you be? Multiple service calls, Admissions by tech support of overloaded or faulty towers, promises of upgrades to new technology. You really can't get ANY worse than these guys. EDIT: They never have picked up their own equipment. Called them no fewer than 10 times to do so and that it was sitting in front of my garage waiting for them. Then 6 months after I kept reminding them to come get it they sent me a bill for the equipment. Needless to say I didn't pay the bill for their equipment. I think Yelp needs a Zero Star option.

ISO new internet provider so first off I tried the "chat" for customer service on their website…read more All I wanted to know is if they offered 80mbps where I live. They wanted a ton of unnecessary personal info before answering my question. Next, I called their CS Line. The CS rep answered and asked for my name. I gave him my first name and told him my question. When he asked for my personal info I gave my address and zip code as this was the only info necessary to answer my question. When I wouldn't give him anything else he hung up on me. I called again and asked to speak to the on duty manager. I was calm and polite with the reps answer of "he's not working today how can I help". I asked my question and when he asked for my info I told him all he needed was my address to answer the question. I guess my tone changed because he threatened to hang up and BLOCK MY PHONE NUMBER!!! I tried to explain my position as I was not a customer yet and felt it wasn't necessary to share my personal info for such a simple question. He continued to yell and talk over me .....I politely told him they lost my business over this and to Go Fuck Himself!!!! It's pretty simple to get pissed when you try to be the Adult and the CS rep throws a fit and refused to listen to you.

I wish I could take stars away when in comes to Centurylink. One star is being extremely generous…read more Their website is barely functional, their customer service is in serious need of training, and their products are grossly overpriced. They charge just under $70 for 100mb when I can get up to gigabit speeds for around the same price with other providers. Centurylink just isn't worth it on any level.

Wasatch Broadband was absolutely amazing! Everything was perfect…read more On their website, it says: "Unapologetically the best internet in Utah. No hidden fees. No taxes. No data caps. No cancellation fees. No price hikes. Speeds always fast." This could not be more true. Other companies are kind of scammy and have a bunch of hidden stuff...not these guys! They are awesome! Since building my house and moving in, I have been in the biggest battle with companies to give me wifi. The city is rolling out fiber to everyone, which is causing a ton of issues for people who don't have fiber available to them yet. Essentially, companies will refuse to put wifi in because "one day I will probably have fiber". The company that rhymes with infinity was horrible to try to work with, my own cell phone carrier wouldn't help me, and the city couldn't care less either. It has been an extremely frustrating process. Wasatch Broadband was recommended to me from a friend. I reached out to Wasatch Broadband to see if they were willing to help get me wifi, but admittedly, my hopes were not that high. They responded to my text in a very timely manner and we went over the details. Y'all..these people were able to come to my house the next morning! They were there like 40 minutes early and there was a whole crew ready to work on my house. I am not entirely sure what they did but I magically have wifi in my house now. The prices are dang near unbeatable, especially for what you get. There was a whole crew that came to my house and they were all super respectful. I am so happy with the entire experience. I will be recommending Wasatch Broadband to everyone I know. I can't thank them enough!

update! customer service was awesome they came out spotted the issue on an old install done by a…read moreprior company fixed the problem now runs better than it ever has

In my part of Utah County you get horrible speeds with the phone company or pretty fast download,…read morebut horrible upload with the cable company. Plus, they charge an arm and a leg for it. Utopia finally came to the neighborhood and I could not be happier. They installed quickly, and the service has been flawless so far. There is a large selection of ISPs available, but most of them are suspect in my mind. XMission is the only one with a total usage cap. However, even as a heavy user I've not hit it. By having the cap, it's easier to handle people who abuse the bandwidth setting up spam servers or torrent servers. They are also the only one meeting state of the art security standards like SOC2. Back to Utopia. It just works. I have 250Mbs up and down. That allows me to do full backups of my home to the Cloud. I could never do that with the pitiful upload speed the competition has. Plus it's far cheaper.

The technicians that went to my mother's house decided that it would be smart to drill through the…read moresewer main to run fiber.(This service was for my mother's neighbor by the way)she goes with Google Fiber because it's Google Fiber and has a much more secure infrastructure. As an electrician I just can't for the life of me figure out why that would ever be a good idea. There was sewage leaking through every faucet, drain and toilet.. spraying up onto the air!! This wasn't just her sewer main but also their client's! So apparently their practices are most likely shady and against code. (Classic lazy Utahn business tactics.) My mom had to go stay in a hotel which she couldn't work in due to needing her Internet at home to work. She lost days of work, sleep and had the stress of her house being covered in sewage! I'd say literally go with anything else.

When I decided to give UBB a try, they scheduled the install within 2 days of my call. They honored…read morean advertised price from a mail flyer that I had received a few weeks earlier. The person I spoke to was friendly and helpful, and not "salesy". The install only took a couple hours and the technician knew what he was doing. He gave great advice regarding modems and routers and how to get started. I rented eero devices from UBB for a couple months, then bought my own when there was a good sale. It was no trouble at all to return their equipment - they came and picked it up. The service has been really fantastic. The speeds are more than we need, and I have a few dozen devices between our phones, tablets, laptops, a home computer, and a collection of smart home devices and cameras. I work from home about 80% of the time and I have no complaints!

I live in Heber City and don't have many Internet options, but I have been very happy with UBB for…read morethe 10 years that I have lived here. There have been very few problems, I seldom need to reboot the router, and a few weeks ago when a piece of their equipment failed, they were at my home in a few days and replaced it. When I have called tech support I have had courteous service with little to no waiting time on the phone. All Internet providers have issues from time to time, but UBB has been very reliable for me overall.

Best customer service ever!the rep I spoke to was extremely nice and was able to set me up with…read moreDirecTV the next business day. Aside of saving me money!! 5 stars to this company!! Love the service .

I too am a DirecTV customer and signed up through New Star. I had a very different experience with…read moreboth DirecTv and NewStar. I was having trouble with getting my elderly V.A uncle used to where his channels were at (we get so many more than DISH! and channels we actually watch). I lost my paperwork and couldn't find the number for NewStar and just searched for the DirecTv number online. I called into DiredTv wanting some help with figuring out what to do and I could barely understand the agent on the line (language barrier) and they basically said they would have to send a technician out to me and it would cost me $40-$99. I declined, because I just don't have the money for that. Thought I was just stuck and very dissapointed. One week later I got a follow up call from NewStar just to see how I was liking my New DirecTv sytem. Let me say I am pretty embarrassed at how I treated the young lady on the phone. I vented and was very upset and she didn't interrupt me even once! She listen ACTUALLY LISTENED. Then she fixed it all right over the phone, I didn't even need a technician and that saved me time and money right there! She went through step by step with my uncle of making a favorites list and with the protection plan I had got from them they were able to send me out a remote that fit my uncles needs even better, for free ($15 plus shipping if I didn't have that protection plan). Remote got to us in 2 days and they had already setup a favorites list with my uncle and he was happier than he had ever been in his 80 years of different tv services (he is now deceased). I wish I had the name of that young lady and I hope she sees this review. To that agent if you do see this review I want to thank you and apologize again for how poorly I treated you on the phone. The main thing I have learned through this experience is to go through a authorized dealer for anything I can! Even when I didn't know it they had my back, THANK YOU New Star!!!!!

This ISP is terrible. It is NOT fiber. Our family got the basic 50mbps, but we have NEVER achieved…read morethose speeds. It usually hovers around 30 and has frequent drops as low as 2-5mbps. They outsource their support to other companies and their techs seem very inexperienced. We got the service because they are supposed to have fiber soon, but who knows how long it will actually take and if the speeds will be at all reliable because for now you can't even watch YouTube videos without frequent buffering. Would not recommend!

From the owner: We are an Internet Service Provider or ISPread more