I live in Heber City and don't have many Internet options, but I have been very happy with UBB for…read morethe 10 years that I have lived here. There have been very few problems, I seldom need to reboot the router, and a few weeks ago when a piece of their equipment failed, they were at my home in a few days and replaced it. When I have called tech support I have had courteous service with little to no waiting time on the phone. All Internet providers have issues from time to time, but UBB has been very reliable for me overall.

When I decided to give UBB a try, they scheduled the install within 2 days of my call. They honored…read morean advertised price from a mail flyer that I had received a few weeks earlier. The person I spoke to was friendly and helpful, and not "salesy". The install only took a couple hours and the technician knew what he was doing. He gave great advice regarding modems and routers and how to get started. I rented eero devices from UBB for a couple months, then bought my own when there was a good sale. It was no trouble at all to return their equipment - they came and picked it up. The service has been really fantastic. The speeds are more than we need, and I have a few dozen devices between our phones, tablets, laptops, a home computer, and a collection of smart home devices and cameras. I work from home about 80% of the time and I have no complaints!

My frustration with Cox and CenturyLink ended when WeLink came into neighborhood. I live in…read moreNeighborhood that only has slo-mo CenturyLink (no fiber optics), and overpriced, and undependable Cox. Yes, I had both of those carriers, and never did I get 1GB with Cox, not even close. I will say, it is a process to get WeLink because I had to wait a couple of months for them to set up in my area, but their Customer Service was amazing in keeping in contact with updates on their service. When they did, it was a pretty quick and detailed. When I finally got set up, it was snap setting, and I was getting nearly 600mb on both up and download. I will admit, it had a couple of small heck ups in the first week, but customer service had a very professional technician came to the house within the hour and readjust the units. It's now passed a month and half, and I didn't have any issues since that first week. Even when we had those thunder and lighting storms this past week, WeLink didn't shut off...which I thought it would, At 65.00 a month (with two free disc), it's make Cox look bad, and CenturyLink at 49.00 (plus extra rental of their modem/router) but with an awesome 40mb service. I'm very sure they're a few Yelpers in this situation.

I'm pleased with the service and communication they deliver. The installation was complimentary and…read moreI had 30 days trail to decide. Because it's a new concept in Internet delivery I expect a few issues and they are always on top of them quickly. My monthly payment is lower and promised to go lower next year compared to my previous provider.

My History with Xmission ( and why I couldn't wait to come back ):…read more I had a DSL connection - 25+ years ago. I had to leave them when Cable became mainstream sadly. I am VERY happy to say that even after 20+ years, after coming back to get their High Speed Fiber. I had 1GB at first. I upgraded to the 2GB because of the awesome price. Once I decided to take the leap, it was super easy. I contact them, they helped move my connection from my existing cable provider no problem. I also enrolled in their phone service they recommended. Super painless port over process. Call quality has never had an issue. It took a couple weeks to get it installed which is more on the Local Fiber company and their schedule since it is contracted out for that work. So about a 2 week installation time. ( This was when it was barley available in my area ). Their Service: I was surprised to contact their support and recognize the names of the people I was talking to that had been there over 20 years ago. This is why I went back to them. Xmission seems to take great care of it's employees and it is greatly reflected in customer service. All questions I have ever had they are super educated on and can either speak the "Tech Talk" or make it more dumbed down to help less tech savvy people. Speed: At first I got the 1GB Connection - Tested 980/980 on Speedtest, can't say I could ask for more. Then when available I got the 2GB line. Tested PERFECT to spec. Had NO issues. Just make sure you have the hardware to not be limited by their speeds whether that is your Router or or Computer hardware. All over I can give them a very very strong recommendation for people.

xMission sales rep solicited at our door, despite "No Soliciting" sign. Shoulda stuck to our guns,…read morebut we decided to get fiber thru them. We bought the routers the salesman suggested. They didn't work. We bought higher grade routers as a result. They offered no real improvement over our wireless provider home internet (which is half the price of fiber). The streaming would freeze regularly and speeds seemed no faster than cellular network. Customer service is true to all other reviews. They seemed to care less about our business or helping us, so we canceled within a week. Wish I would've read reviews here before I went with this company.

Silicon Slopes Broadband is by far the best choice for internet in my area. It's super fast and…read morereliable, and I don't have to deal with the absurdity of large internet providers ever again! And my speed is consistent regardless of time of day. Before with other providers, at night time I would only be getting 1/10th of the speed promised to me. But that isn't ever a problem with Silicon Slopes Broadband. Stephen is experienced, personable, and professional. He was very good about answering all of my questions and explaining to me how it worked. I look forward to being a long term and repeat customer with this wonderful ISP!

Troy and company did a great job in finishing the installation for me of my Starlink internet…read moresatellite system. He rearranged his schedule for me and charged me too reasonable of a price. Only charged me $100 for probably at least 3 hours travel time to our remote cabin above Fairview, Utah. I paid him much above his invoice . Did a great job. Highly recommend.

Troy and Marco were outstanding. They showed up on-time, got right to work and were very…read moreefficient. The site was over 100 miles from SLC and they made the trip. Starlink is not complicated, but mounting this on the side of a cabin in the mountains, getting it setup correctly and making the install look good was all covered by Troy and Marco. Highly recommend them to anyone and it is worth the cost, believe me!

Best customer service ever!the rep I spoke to was extremely nice and was able to set me up with…read moreDirecTV the next business day. Aside of saving me money!! 5 stars to this company!! Love the service .

I too am a DirecTV customer and signed up through New Star. I had a very different experience with…read moreboth DirecTv and NewStar. I was having trouble with getting my elderly V.A uncle used to where his channels were at (we get so many more than DISH! and channels we actually watch). I lost my paperwork and couldn't find the number for NewStar and just searched for the DirecTv number online. I called into DiredTv wanting some help with figuring out what to do and I could barely understand the agent on the line (language barrier) and they basically said they would have to send a technician out to me and it would cost me $40-$99. I declined, because I just don't have the money for that. Thought I was just stuck and very dissapointed. One week later I got a follow up call from NewStar just to see how I was liking my New DirecTv sytem. Let me say I am pretty embarrassed at how I treated the young lady on the phone. I vented and was very upset and she didn't interrupt me even once! She listen ACTUALLY LISTENED. Then she fixed it all right over the phone, I didn't even need a technician and that saved me time and money right there! She went through step by step with my uncle of making a favorites list and with the protection plan I had got from them they were able to send me out a remote that fit my uncles needs even better, for free ($15 plus shipping if I didn't have that protection plan). Remote got to us in 2 days and they had already setup a favorites list with my uncle and he was happier than he had ever been in his 80 years of different tv services (he is now deceased). I wish I had the name of that young lady and I hope she sees this review. To that agent if you do see this review I want to thank you and apologize again for how poorly I treated you on the phone. The main thing I have learned through this experience is to go through a authorized dealer for anything I can! Even when I didn't know it they had my back, THANK YOU New Star!!!!!

An update to my 11/24/2014 1-star review of Digis:…read more Approximately one week after I posted the November 24th review, a representative from Digis' phone center called me regarding the problem I described in the review. She left a gracious, apologetic message saying that she and the phone center's manager were concerned about my situation. Over a weeks' time she called every day or two and left messages equally as conciliatory and apologetic. I talked with her yesterday and had a mostly satisfying conversation with her. I'm updating my review from a 1-star to a 3-star based on the following: 1) I finally got the apology I wanted. It matters less who did what and why; the most powerful peace offering is a simple, genuine "I'm sorry". 2) She offered more regret than excuses. Although, she did say that the billing clerk may have been concerned about losing her job...as if that was an appropriate excuse for hanging up on me. An employee with her "skills" should be concerned about losing her job. 3) I was offered a free month of service. The woman who called me was in a rough spot. Converting a furious customer to a happy one is a tough row to hoe! She did a great job apologizing, expressing empathy, explaining that the billing clerk(s) would receive training (nice touch!), and then offering a free month. Definitely a customer service win in my book. And then a really interesting thing happened: I was offered a couple skiing passes to update my Yelp review. Now...before you write me off as a sellout, or point out that I finally heard from Digis ONLY after my negative Yelp review, let me tell you why I feel even more comfortable about staying with Digis. I admire (and I'm a little difficult to please) the strategy of monitoring Yelp for feedback, the tenacity of the woman who called me a dozen times over a week and the offers of empathy combined with free service. In my mind, Digis has taken seriously the fact that they have a customer-service problem and they are focusing on improving. I'm comfortable revising their rating to a 3-star A-OK. Finally, I'll disclose the fact that I don't ski, so the passes wouldn't have been enough to sway my decision to update my review. The passes won't go to waste, though, as my partner and his son will enjoy, and appreciate, a day on the slopes courtesy of Digis.

Lies and more lies. False advertising. 9+ months with these losers and only one month has the…read moreservice worked correctly. High ping times. 0.02 Mbps downloads on a 7.0 Mbps plan? Seriously how incompetent can you be? Multiple service calls, Admissions by tech support of overloaded or faulty towers, promises of upgrades to new technology. You really can't get ANY worse than these guys. EDIT: They never have picked up their own equipment. Called them no fewer than 10 times to do so and that it was sitting in front of my garage waiting for them. Then 6 months after I kept reminding them to come get it they sent me a bill for the equipment. Needless to say I didn't pay the bill for their equipment. I think Yelp needs a Zero Star option.