I have Vivint on both of our homes. I'm going to share my honest experience with their services…read moreand the value it has provided for me and my family so far. Note also - that Vivint is a premium home security. I've had Vivint service now for about 5 years. I pay about $40 for the monthly service and about $55 with our second home (service and financed device together) that is all inclusive of their 24/7 monitoring and free customer support including tech. This does not however, include their devices. That is separate. You can either buy them out right, or Vivint will finance for you at zero interest with qualifying credit. Their devices are not cheap and as I noted they are a premium home security, but they are reliable. I love their smart hub. It's easy to operate, fully touch screen and very little learning curve. Even my Mom and Dad had no issues using it including their smart app on their phone and tablet. Just a heads up, Vivint does require a minimum of 5 year contract. After that, you will be on a month-to-month. For some, this might be a deal breaker. However, if there's one thing I can honestly say about Vivint, they really do have excellent customer service support. It's like having a white glove service. Whenever I have a problem, I just call their customer service or tech support, and I get someone right away with very little wait. They are very responsive. Just this week, I had a tech come out and serviced my outdoor camera. There's one downside, they recently changed (as of April 2023) their home tech visit policy which used to be complimentary as long as it is Vivint owned devices. Now it's either pay a $99 per visit, or pay an extra $10 a month insurance fee which will include free, unlimited tech visits. So now you're going to pay somewhere around $50 a month or more or about $600+ a year. That comes out to about $1.65 a day or less than a cup of small coffee at Starbucks. I understand with so many options of DIY and lower monthly monitoring fees and some comes free, why did I go with Vivint? It's hard to put a price on peace of mind, but for me and my family, I chose Vivint for the hassle free knowing they have our backs 24/7. I also didn't want to deal with having to install devices on my own and prefer the knowledge of their expert technicians. At the end of the day, Vivint is not perfect but they do come close to it from my years of service with them. Best of all, I get a discount from my homeowner insurance by having their service. I hope this helps you. Cheers!

*Unreasonable Difficulty Canceling Vivint Service* I am…read morewriting to express my frustration with Vivint's cancellation process. Until now, we have had no issues with Vivint's service. That changed when we tried to cancel. On my first call, I spent about 40 minutes clearly asking to cancel. Instead of processing the request, I was transferred between 4 representatives, each of whom pushed an "advanced loyalty program" rather than honoring my request. The call was then disconnected. I spoke with a guy named Jimmy (#9154484) and multiple other people on 9/17/2027 and they would not cancel the service we've had since 2018. When I called back, I spoke with 2 more representatives before my request was finally addressed by a guy named Alby. In total, I spent roughly 1.5 hours and spoke with 6 people just to cancel a service. We were not under contract and had no outstanding equipment balance, so there was no reason for this delay. We had never had any issue with them until this day. Not to mention they have a 30 day window so when you do cancel, you owe another bill anyway. A customer who clearly states they want to cancel should be able to do so promptly, without repeated transfers and retention pitches. This experience has left a negative impression of a company we were otherwise satisfied with. I ask that Vivint review its cancellation practices and provide written confirmation that our account has been fully closed and that no further charges will be made.

Be careful! Very sketchy contract practices. Don't let them slip in a service contract if you're…read morecalling for and enter into an equipment contract. You'll end up with a long term and egregious termination fee. $900+. Ouch!

I have been trying for 3 months to get this service stopped. They just transfer you to another…read moredepartment to tell you the same bullshit as the 1st person. I was able to stop payment at my bank, so maybe I can get attention to stop this service. Worst company I have ever delt with.

Don't do it! In the first month I got 3 different calls trying to upsell me. My system went down…read moreafter one month, their customer support texting is awful, the session would time out and I would have to explain everything all over again each time. Call in and EVERY SINGLE TIME they would try to upsell me, my freaking system is down maybe you can fix it and then try to upsell me - nope! The other big problem is the left hand doesn't talk to the right in this company. You are told one thing and then you get your bill and have to call in again.... The other big problem is the price on the website says $25 bucks per month. NOPE I was told that was the OLD PRICE years ago and yet they still have it as BAIT on the website. AND I just got a Email saying they just upped my current price another 10% (I have had the system for 2 months and for 3 weeks it didn't work). like the other reviews say STAY AWAY!

A Vivint representative named Trevin came to my house and completely misled us. He convinced us to…read moresign up by claiming we wouldn't have to make any payments for a couple of months, knowing full well that my partner and I had just moved into our new home and were trying to manage our bills. We repeatedly told him we weren't sure about getting the system, but he pushed hard, reassuring us that we had time before payments kicked in. That was a blatant lie. The first bill was due the very next month. When we tried to reach out for an explanation, he dodged our calls and refused to respond. The cameras are absolutely mediocre. They frequently fail to detect people, the video quality is subpar, and the audio is practically useless you can barely hear anything when someone speaks. For a company that claims to provide security, this system is a joke. On top of that, the pricing Trevin quoted us was a complete scam. We're paying more than what he originally promised, and trying to cancel the contract is an absolute nightmare. To get out of it, we'd have to cough up a staggering $5,000, and the worst part? Payments have to be made separately to both Vivint and Fortiva, the system's shady loan provider. Do yourself a favor stay far away from Trevin and Vivint. This company is built on deception, their products are second-rate, and their contracts are designed to trap you in a financial mess. I wouldn't trust them with my security, my money, or anything else. In case you need it Trevins phone number is +1 (435) 668-0372

Worst mistake of my life was getting WiFi and a tablet from this f*** a** company. Nothing but lies…read moreand hidden fees. I went in person to this location because I needed answers on why they had charge me a "stand alone" fee and they "helped me" by feeding me more lies. PLEASE DO NOT GET ANY XFINITY SERVICES.

Me and my best friend went into the store needing to transfer her eSIM, and we got help from…read moremichael murphy , genuinely one of the best experiences ever. he helped us so so much and he provided excellent service ,i highly recommend asking for him if you go into this location. NEEDS A RAISEEEE

My partner and I have lived here for a couple of years, but we're moving because we're looking for…read morea house. Besides a few good amenities, I'll miss seeing the maintenance men, OJ and Izaiah! They're the sweetest and get the job done fast! The only reason why I gave it 4/5 is that the property could have done better upkeep and management, such as: paying attention to illegal parking or being a bit more timely on repairs of external amenities. I appreciate community activities and thoroughly enjoy dog days at the pool.

The biggest draw for me when I came for a tour was the staff and big dog park! They are truly a pet…read moreloving community with their dog pool party and the staff even greets my dog by her name or with a treat. There are events during the month to attend and food trucks on certain days too! The community grounds is kept beautiful, trimmed and clean. During the winter and it happens to snow, they usually had people clearing the street and salting the grounds before 9am. Being close to the grocery, shopping and entertainment makes this a great find!

Gion was fantastic to work with on my contract renewal! Gion is professional, educated and…read moreunderstood the needs I was looking for with my contract. I have used AMP Home Security for 3 years now and have overall been pleased with their service. Having piece of mind is priceless and AMP provides just that with their home security system! AMP's advanced home security technology provides a secure system that is encrypted and allows you to create a truly smart home that is secure and convenient for a busy life. AMP's mobile app allows for complete control of locking/unlocking doors, changing the thermostat, turning on/off lights, opening/closing garage door, and real time push alert notifications. The website allows for customization and complete convenience and automation. I highly recommend AMP to my friends, family and anyone looking for a quality product and amazing service, especially when you may need them the most!

This is the worst company/service I have ever seen in my life. They refused to cancel your contract…read moreno matter what you do. You can call, email, send letters whatever they refuse. None of the equipment works. Except for to send police for false reports. Cameras don't work. Glass break doesn't work. Smoke detectors don't work the door sensors just tell you all the time. You didn't shut your door when you literally just shut and locked it. It's the worst thing ever. Then you sit on hold for 20 minutes saying you're the next in line. You're the next in line and then an answer service pipes up saying there's no one to take your call. Shocking just stay far far away from this shady ass company

Watch out, they will keep charging you even after you cancel your account, and then tell you that…read moreyou have to settle your past account before you can cancel. I returned all my cameras because they are absolute garbage, the system itself is so faulty, herbal initiation instructions, already had to replace 3 sensors right out the box, the break sensor goes off from using a household blender, and they have the worst costumer service.

don't order anything from this company Cove they are a scam. We cannot get our cameras to work…read more They've tried and we've tried numerous times and they tell us that the warranty time is over yet. We called them way before the warranty was over and they want our money so we are stopping payment on our card and I'm gonna file a complaint with the apparently these guys are awful scammers so don't get I want to rate them zero but apparently you have to hit one of the stars

Parc on 5th is a decent complex. The townhouses are nice and give some extra privacy compared to…read morethe apartments. The Vivint smart home functions are basic but still a nice to have feature. I do love having a garage to park my rig in. The complex is very clean and well taken care of. The maintenance crew is awesome and very responsive and the amenities of the complex are great. The Spruce cleaning and chore service is a great add to the community and makes housework a breeze. My biggest complaint is the internet service. It's very subpar for 2021. They require you to use the media packaging they provide - but can't even manage to drop gigabit circuits to each apartment like other complexes in the area, which makes it very hard to work from home when everyone is using the internet (and working from home themselves). But if you yank out the networking gear provided by the complex and use your own switch and router it is a bit more bearable. But they should really fix the incoming internet circuit to make the media bundle worth the price being paid. I would refer friends who needed to find a new complex here.

Lived here for about 6 months and we have loved it. Leasing office was super helpful and clear…read morethroughout the whole move in process and maintenance is super capable. We had an issue with our dishwasher not draining and within an hour Mike was there and fixed the issue. Love the grounds and our townhome and it's a super great area.

Moved into new home. Had ADT install the security system. The technician was just excellent. It…read morewas freezing outside and he still did a great job installing the cameras. The new control panel looks great! I really enjoyed the entire experience. Kudos to ADT.

ADT scams elderly widows with extended contracts when the husband on the account dies. They had…read moreservice 7 years already. We called to change the account owner to his widow and continue same service. They said she had to have her own account. They didn't reveal it was a completely new contract with different terms, different charges, and required paying the full contract to cancel. They violated the Consumer Protection Act. We only found out when the bill was double and tried to cancel. They doubled the bill again after we called to cancel. While grieving the loss of a military family member, ADT has treated us like a criminal organization looking for easy victims.