First off, I'm not rating Comcast's pricing, nor their phone-based customer service, just the in-person interaction in this store. In short, a very smooth and pleasant experience. I went in this morning with the intent to downgrade my service to internet-only (since I, literally, have had my cable box unplugged for the last year). The "triage" greeter at the front got me queued up (and held my cable box in a cubby for me), and after a short wait the service rep (Travis) downgraded my plan with no fuss. Overall, a great experience. Avoid phone support if you can help it--these little stores are the way to go (and you'll have to visit them anyway if you're going to be returning any comcast-provided devices). I went in ready to do battle, and was very pleased that I didn't have to. read more

Xfinity has now chosen to take Fox 13 off of out channel choices because they could not compete a contract with Scripps News. Although I hear their negotiation concerns, I did not have a voice in the nonrenewal (similar to how I don't have a voice in their poor service or outrageous prices). Time to move to Google Fiber like the rest of my neighbors: Xfinity only understands voting with my checkbook! read more

Probably the worst cellular and phone provider out there. If you cancel their internet services they then hold your telephone number hostage if you have mobile with them and you can't get a transfer code it's unbelievable and I think I'm going to have to take you to court. read more

I was for some time a customer of Xfinty, or cableone internet. Every year, my bill we up unexpectedly. I would call to see why and I was always told that I had been contacted about my bill going up. Maybe, but I got so many notices about service outages it must have slipped by. I'd end up getting a new rate after I took the time to call. But the service still went down all the time and after a period of time, often less than a year the price went up. LUCKY for me another company layed fiber in our neighborhood. If you're not a customer, do yourself a favor and find literally anyone else that can provide service. They can't be worse than Xfinity. If you are a customer, trust me... Xfinity won't get better. You don't matter to them. Find a new provider and at the very least you will have one less problem in your life. read more

This review is not for this store, but for Xfinity online customer service. First of all I was moving to a new residence, and I end up finding out that when I tried to transfer the service it was cancelled instead. I logged on to the app to chat with a rep and ended up getting disconnected from the rep at least 7 or 8 times while being told to do the steps I needed to do. I finally called to talk to a real person which was a nightmare on its own. The agent kept saying hello and I can't hear you even though could clearly hear them. I finally gave up after having issues with getting help for 2hrs, and told her congratulations you lost a customer. read more

Absolute Bullshit!! Screw this scam of a company. They use A I to put you in circles on their apps or websites to prevent you from canceling any sort of plans. If you do call there phone lines they put you through at least two foreign speakers who are trained to ask you personal questions about your life, difficult to understand and try there best to avoid canceling your internet plan. Extremely annoying. To Xfinity I say read more

The worst customer service of any company I have ever dealt with. They often have problems with the signal and it takes forever to get someone on the line. Then, they often have no idea how to help. If I could give them zero stars I would. read more

Not specific to this location just to xfinity's service. It's not consistent but will deny any issues. You will not be able to talk to a real person as it will not allow you to on their so called 'assistant'. It's an absolute joke. I never even connect my phone to the WiFi because it's too slow even when I only have one other device connected. If you have other options, go the other way! read more

We used xfinity in Riverton, tho we did speak to this store. PLEASE do not waste your money, run away, dave your money. They lie, not trained, don't return phone calls, transfer you to an automated service that does nothing, and no one, I mean NO ONE, knows what they are doing. Everyone gives a different answer and different price and each one is incorrect. So frustrating. Please don't waste your hard earned money. read more

The worse customer service ever! Trying to get a person on the phone is a nightmare and it will take forever to be transferred to correct dept. Owe me $888 and $220 and have told me multiple times, it will be transferred to my checking account. I was even given the name of the gentlemen, I was talking to Supervisor in case I didnt get the money. When I called back, this Supervisor does not exist. Once a Escalation Supervisor got on the phone and yelled at me. Xfinity is doing some Very shady things that need to be investigated and I would like my credit. Thank you! read more

Don't use their service. It is extremely unreliable. They randomly upgrade their system without warning. Really not good, especially if you're a remote worker. They do random upgrades in the middle of the work day. When I call, they tell me "so sad, too bad." read more

WORST CUSTOMER SERVICE AND INTERNET SERVICE!!! Do not sign up with them they are liars. I am unbelievably frustrated I don't know why I believed them again but we wont EVER use Xfinity for internet services again. I was told I was not signing up to be on a contract and sure enough that was a lie. Even though I have THEIR representative telling me in writing that I was not going to be on a contract they still put the one year contract on the paper and because I signed it (yes I should have read it more carefully but I was told I wasn't signing to be on a contract). Not to mention the internet did not work well through our entire 1200 sq foot house even with an extender. We haven't had any issues since switching other than them billing me for things I was told I wouldn't be. I will never be an xfinity customer ever again, and when friends ask I will tell them to NEVER go with xfinity. read more

Worst customer service I've ever had to deal with hey service supervisor was supposed to call me three days ago still no call. My bill went up so I called and they changed my package the package they sold me is not what they promised me. They will not honor their end of the deal and all they want is more money from me they are liars in con artist. Searching for a new cable and Internet service because these guys suck. Don't ever sign up with Xfinity Comcast read more

I don't know about other Xfinity Store but this store is trash, the customer service are terrible no one asking about what's happened, we've been waiting for 30 minutes and nothing happen, the customer come first have to wait longer than customer who coming later. "Racism" read more

This rating is for the actual store and customer service at the Draper location. Completely incompetent store manager. Joel Larsen knows only one phrase. "Sorry". She is literally the worst front face for this store and company. She comes at you with a snarky smirk and doesn't have a clue what to do. She doesn't know basic company information. She doesn't know how to help customers and literally has no clue how to manage a store. Xfinity/Comcast itself- I have no issues with. However, as the phone rep explained to me that Joel has no clue what she's talking about when she told us "nope. Can't do it" and the phone rep did. It took me two weeks of persistent phone calls and store visits (multiple) to fix my issues of them WAY overcharging me but, it's now (fingers crossed) fixed. read more

I've been to this location several times and each time I've spent just enough time to get things done. No long waits. The people are very friendly and willing to help with your issue. I live a couple cities away from this location but will take to drive to Draper just because I know the experience will be a pleasant one. read more

Please look elsewhere for your Internet, phone and Cable needs. Xfinity Comcast, Is about as corrupt as they come! I scheduled an appointment, they send out a technicians, just to have the technicians put door hangers on my door stating "sorry we missed you" and claimed that I wasn't home, when indeed, I was home! This happened to me on April 24, 2017. I scheduled an appointment yesterday with Xfinity Comcast. The Schedule time was between 8 AM and 11 AM. I've been home all morning long. Nobody knocked on my door, nobody rang the doorbell. I have two dogs, and four kids. (Somebody would've realized somebody was at the door if they tried to Make contact) Instead my Vivint home security system, shows a Xfinity van in front of my house that sat for about 15 minutes. After about that time, the man gets out of the van and comes to my door and hangs the door-hanger and turns around and walks away. He contacted, from what I understand, his base and reported nobody was home! WHAT A LIE!!!!!! The guy was lying because it was probably too uncomfortable for him to work outside in the rain. I'm not going let this go. The technicians name is "Jon", and I'm going to report this company and this individual to any news media outlets and the attorney generals office! Xfinity Comcast is stealing from its clients. They take your money, however their Internet sucks and the customer service is just as bad. HEY! but they still expect you to pay your bill and put up with the technicians that lie!!!! I'm so appalled at this kind of behavior. I do not consent to this type of behavior and treatment. Companies get away with things like this for only a couple of reasons. Number one, people are just too busy in their lives to report problems like this, TWO...people never report problems like this in fear of retaliation if they do. BUT, Until we do something about this, and about companies like this, its the type of behavior we can expect. Stand up for your right, you earned it and you're paying for it! Save your self the hassles of a company who really doesn't care! STAY AWAY FROM COMCAST!!!! And if you decide to go with Comcast? Don't say you weren't warned.... read more

Worst service EVER! For $150 a month we should NEVER have service interruptions... and we seem to have one every single day. We try turning it all off, reset the router, use the original password, we changed the router less than a month ago as well. I'm about to leave this company permanently if something doesnt happen here. I have 4 other places to leave this exact same review. I'll be willing to take them down including this one. If I get help and IF this gets fixed. RIDICULOUS I wouldnt suggest anyone to get this service. read more

They lived up to the reputation of having the worst customer service. I've had ongoing issues for months with no assistance. I was recommended by a customer service representative on chat to go to one of their locations to get help. All the representative told me to do was email him and gave me his business card. Since then I've emailed them several times with no response. It's just a vicious cycle of every representative passing you on to the next with no help. read more

Xfinity Store by Comcast - Internet Service Providers Near Me - Draper, Utah

Worst picture I have every seen- if you like your picture constantly being distorted: this is definitely the place for you. I cannot believe I pay hundreds of dollars/ month for the absolute worst picture money can buy. It's time to switch providers clearly. ( yes I've reset the box only 3 times today causing a 20 min delay each time ) read more

This company will rip every penny you have. I had no idea they were taking my mo e.g. While I was calling in my payment. How. An anybody stay with a company y that rips its. Ustomers off ? J. Could go on D in but maybe if I can find a good lawyer read more

Fine operation. Went smooth, COVID restrictions were appropriate and person helping was friendly, knowledgeable and pleasant.

After the XFINITY idiots buried the temporary cable, that remained above grade for almost two months, it seems as if they destroyed my neighbors sprinkler system. Consequently we are back at ZERO STARS. I swear, you can't make this stuff up. After the dust has settled I am upgrading Comcast to three stars for their product and speed. read more

So I was trying to do the online service provided to get my Internet situated, when I realized that the modem to get it delivered would be $30. So I thought why not drive to the nearest store and get the modem there are there by save the money. Best idea ever! Not only was the Service friendly, but it was also fast and efficient. I got everything I want, same deal add online, and I didn't have to pay $30 to get my modem shipped to me. Great customer service! read more

Comcast sent a broken X1 player and then did not not show up for the appointment. I brought the broken DVR to the store with the box they shipped it in and Mario rudely asked why did I bring back all the garbage why did they send me garbage read more

Comcast has to be the most greedy and insensitive group of vampires in the country. In the middle of a pandemic and economic crisis, insurance companies are cutting premiums, landlords are deferring rent payments, and mortgage companies are forgiving late mortgage payments to help people out. What does Comcast do? They raise your rates because your annual deal expired and then refuse to renew it knowing full well that they have a complete monopoly on broadband in lots of areas. This is company that was barely financially impacted by the pandemic and is aware that millions of people rely on their internet service to be able to work from home right now. Since they clearly don't care about their customers, someone in government probably should. What ever happened to antitrust laws? read more

I visited the store on 06/25/15, I worked with Kyle Norman. Usually when I need to figure something out with Comcast/Xfinity I can call in and get it worked out. I made three attempts to get a billing question answered by calling in. Unfortunately I couldn't get it figured out over the phone. I took a few minutes and stopped into the store, I had an exceptional experience and wanted to share it. When I went in to visit, I was greeted by someone at the entrance and also by a rush of cold air. They keep this office nice and cool, the day I visited the temp outside was in the 90s. So I loved the fresh and cool greeting of an Oasis like air conditioned store. I'm not sure if my timing was just perfect, I was able to speak with a rep within a minute. We pulled up my account and I explained what I was trying to figure out. The rep listened and didn't interrupt or cut me off. After I finished my explanation, the rep said something along the lines of... "let's get you taken care of." Simple as that, we did talk about a few other products they were offering but I insisted I only wanted what I had. Kyle got me fixed up and recommended that I visit the store and he insisted that I would always receive this level of service. I made time that day and the next day to bring my Dad and my Father In-law into the store and worked with a different rep one of the times. I'm not sure what is so special about this location but they seem focused on providing great service. If you are an existing customer and you want to feel the love, I highly recommend visiting this location! Yes, I know I wish you could get the same level of service everywhere. I'm just letting you know, this is the place to go if you want a WOW Comcast/Xfinity experience. read more

Prescheduling the appointment is the only way to go. I met them at the front door, swapped out the old modem and then walked out with the new one. Piece of cake. read more

Read the reviews people and save yourselves!! RUN!! Run fast!! Even if you have to pay a little more go ANYWHERE OTHER THAN COMCAST/XFINITY. The only time you can actually talk to a real person is when you sign up. Other than that not a chance!! Horrible, horrible service ...wait that would mean you actually get service!! You don't!! They don't know their head from their butt. Omg and the lies...so many lies...nothing BUT lies SAVE YOURSELF and go through anyone but them!! You'll thank yourself later! read more

I thought it was impossible to be worse at customer service then the call center employees they have but this store takes the cake. Employees are rude and lack basic customer service skills and abilities. My last dealing with this store, the supposed "manager" couldn't figure out how to reset my password for my account. After wasting an hour of my time I get home to log in to find that my new temp password and login don't work...what a giant surprise. Every month the bill is wrong which requires me to take time out of my day, make multiple phone calls, to still have the problem pop up with next bill. Everyone at this store should be fired and start from scratch. Go with Direct TV or Dish Network their customer service is FAR SUPERIOR and you get more for your money. If Comcast didn't have the best internet I would be rid of them completely. read more

Wow! Pleasantly surprised. I walked in here expecting mediocre service, as you know how Comcast is with their customer service. I was greeted immediately, and shown the right person to talk to. My exchange of equipment was quick and easy! read more

Poor customer service. I was told someone would be out today to fix our internet when in fact nothing was set up. It's been out for a week. When I called the 800 number the woman I talked to out and out lied to me. read more

Went to the Xfinity location in Draper, gentleman by the name of Chris helped us out so quickly. Explained everything great customer service great attitude , good laughs. I will definitely recommend this location to anyone. Keep up the good work Xfinity. read more

I like their Internet and Comcast TV but the mobile phone department needs more training. I was told I could port my iPad and they cannot do that. I paid off my phone so I could port it and they were unable to do an iPhone from AT&T either I have spent hours of my time and hundreds of dollars and will end up staying with my current carrier because they don't know what they're doing read more

Come here on a weekday, before 4 o'clock and you may not have suicidal desires when you leave. I've been to the Xfinity stores before and I've waited an hour and a half just to return equipment that I never asked for in the first place. When I made the trip this time, I left work for lunch, and came here when I felt everyone else would be working. I still waited 18 minutes, but it's far better than 90 minutes...it's all subjective I guess...I miss my mom. read more

Very unhappy customer. We signed up for a plan advertised at $70. Per month. Our bill came and it was $90. They said it was taxes and equipment rental. a few months later the bill was up to $120. Then it went up to $140. Yesterday our bill came and it was $180. Just for one month of basic TV and internet. We called, after a 3 hour call, we were told they couldnt lower the price, but could include home security for the same price with another 2 year contract. Are you kidding?? Get real people!! $180. Per month?? We cancelled.. read more

Their wait times are not long at all. As with any customer service though it's a mixed bag of how helpful their representatives will be. Some will go above and beyond to get you the help needed for your service. Others will simple repeat "I can't" over and over. This is still my preferred store read more

We love xfinity. Great service and got all the channels we wanted. The people complaining on here should stick to their cheap selves and buy an antenna at Walmart if they don't want to spend money for cable. There's always going to be customers that are going to be unhappy for stupid reasons. Xfinity was great overall and I'm sad that I cannot move them to my apartment. read more

I was very upset with the level of call center service (or lack thereof) that I had received from Comcast/Xfinity over the phone on several occasions. So many empty promises made, so many calls back to me that never ended up happening. I saw that we had a local xfinity location, so I decided to go in and discuss in person. Had I known what I know now, I would have gone into this store a long time ago. While my particular issue was fairly complex, 30 minutes in the store with both Chris and the store manager set things straight. These associates work very hard to right the wrongs that the call center staff creates. They are very personable, and did all that they could to keep my business. I was very impressed, and will go to this store in person any time I have issues in the future. Thank you for your help! read more

Told I was buying the best package for the money. Then the tech comes and tells me that I could get more for the same price. Same ole Comcast crappy wherever you go. read more