Streaming customer for less than a month: Awful UI. Awful loading times. Awful search feature…read more Awful that you can't cancel online. Awful that there's a 30 minute wait for a phone human in order to cancel (when the automation says it will be a 15 min wait). Awful that they won't cancel on the first request, only after a barrage of questions geared toward getting you to reconsider. Awful. Awful. Awful.

Hello I'm Logan, This goes to DirectTV and those that have it it's first we are done with you guys…read morewe are sick if you guys taking channel's away from the customers and thinking is funny so you guys just drag your feet to bring the channel bag so you guys do it again with or sports channel's we are done with you guys we are moving to streaming so we don't have this problem again and I ask the other customers across the country to move providers or go stream also.

Eileen was incredibly helpful & patient with me & my needs. After helping me get WiFi for my…read moredaughters apartment for what she needed (no upselling), she helped me find a better deal for my home services that was sufficient & upgraded my service by decreasing my monthly bill by $28/month. She was fantastic at helping me & my daughter!

Can someone please tell me why this seems okay? 45 minutes I just want to buy a WiFi extender for…read morethe crappy xfinity WiFi. I'm usually pretty patient but this is ridiculous. On a positive note I did find something slower than their internet service....their customer service.

Ransom Hatch rocks. Answered all my questions and even called back with update on price when…read moreDirectv had changed it.

Seriously, if you just have questions about your service or in need of a change...call these guys!…read more They will be upfront and honest and will get you the best deal! Even if you are just looking at upgrading...talk to them FIRST! Extremely helpful and they'll have your back to get you the best deal in TV programming and also internet connection! They service Salt Lake County and Utah County as well! Just call them you WILL be impressed!

My technical issues were resolved after weeks of no wireless internet connection. Groove Tech…read moreassociate Steven helped resolve my issues with professional knowledge of the problem and had me up and running in minutes. Thank you for your assistance.

Groove technology has made strides in their service. Very few glitch's. Happy with their service,…read moreeven though a few glitches. I would like our building to stay with the .

Best customer service ever!the rep I spoke to was extremely nice and was able to set me up with…read moreDirecTV the next business day. Aside of saving me money!! 5 stars to this company!! Love the service .

I too am a DirecTV customer and signed up through New Star. I had a very different experience with…read moreboth DirecTv and NewStar. I was having trouble with getting my elderly V.A uncle used to where his channels were at (we get so many more than DISH! and channels we actually watch). I lost my paperwork and couldn't find the number for NewStar and just searched for the DirecTv number online. I called into DiredTv wanting some help with figuring out what to do and I could barely understand the agent on the line (language barrier) and they basically said they would have to send a technician out to me and it would cost me $40-$99. I declined, because I just don't have the money for that. Thought I was just stuck and very dissapointed. One week later I got a follow up call from NewStar just to see how I was liking my New DirecTv sytem. Let me say I am pretty embarrassed at how I treated the young lady on the phone. I vented and was very upset and she didn't interrupt me even once! She listen ACTUALLY LISTENED. Then she fixed it all right over the phone, I didn't even need a technician and that saved me time and money right there! She went through step by step with my uncle of making a favorites list and with the protection plan I had got from them they were able to send me out a remote that fit my uncles needs even better, for free ($15 plus shipping if I didn't have that protection plan). Remote got to us in 2 days and they had already setup a favorites list with my uncle and he was happier than he had ever been in his 80 years of different tv services (he is now deceased). I wish I had the name of that young lady and I hope she sees this review. To that agent if you do see this review I want to thank you and apologize again for how poorly I treated you on the phone. The main thing I have learned through this experience is to go through a authorized dealer for anything I can! Even when I didn't know it they had my back, THANK YOU New Star!!!!!

I worked for Dish One as a sales rep. The team I went with was not put together very well…read more Everything was last minute. Obviously they sell Dish Network and personally I like Dish more than DirecTV. Usually they can save you money but it only lasts for a year or 2. Pros: All installations are performed by Dish Network Corporate which is nice. Personally I like the idea of the company but did not feel like all promises were met for me as an employee. I was cheated out of $1,000 because one of the VP's of the accompany assumed he knew what was going on with my life and that because the manager who brought me on quit I had quit too. So he kept the back end of my holdback check. Pay scale for sales reps is tipped in favor of the company more than the reps. The reps very rarely will get payed the full value of what they are shown when signing up. There are always bad people in sales but there are also always good people. You just have to feel it out. Personally....I feel you might as well go through Dish Network Corporate. They won't charge you an extra $50 fee. Reps with this company have to charge that to make money.

Drove onto my property and asked for me by name. Then proceeded to tell me he needed to get up on…read moremy roof and into my house to see what DirecTV equipment we had. He arrived in a sedan- no work van or ladders so I was immediately suspicious. Wanted to know when our equipment had last been replaced. Was asking for model numbers, etc. I think he thought I'd just say "Oh I don't know, let's go inside and look." At first he presented himself like he was working for DirecTV, it was only when I asked him outright "Who do you work for?" he admitted it was a company called Caliber. I told him he was not going into my house so then he switched to a high-pressure fear mongering tactic and told me this fantastic story that DirecTV had been sold to some investment group who planned to raise prices $50 to $100 per month over our current rate. And that they wanted to eliminate local channels and force all the customers over to streaming only. That DirecTV was in legal trouble and owed billions of dollars. But it was okay, because he could get me a "better deal." I finally got him to leave and called DirecTV to find out everything he said was a complete lie. Then I did a bit of research on this company called Caliber and it seems they go-between between consumers and Dish Network? If I wanted Dish I'd call them directly, no one needs a third party company involved. The fact that he was lying and putting a scammy high pressure fear-based sales pitch on me proves that this company is not trustworthy. So Logan from Caliber, let's not meet again.

Dish service could be awesome but the technology they use is not very polished. Coming from cable…read moretv and the TiVo experience I thought that Dish and the Hopper would really shine but the Hopper can not really do anything on it own and it's very unstable and the user interface is like a TiVo ist generation. It needs a wireless extender plugged into it to talk to it wireless "Joey" (the hopper equivalent of a TiVo Mini) and it needs a streaming device plugged into as well to achieve it complete streaming experience. This should all be part of the DVR (Hopper). One unit not 3 separate units. It would be a good idea for Dish engineers to sit down with a TiVo edge and get familiar with the user interface. It is generations ahead of Hopper. The Hopper could easily surpass the Edge in capabilities if the engineers actually stepped it up a notch. Now for the stability issues. The Hopper does not handle the tasks it is already tasked to do without locking up, temporary software freezes, and blank screens. When you talk to support it always power down power up. This doesn't do anything but waste your time. Now I like Dish service so far because what they offer is fairly priced and the features are awesome but they need to step up the quality of the product and it functionality. C'mon Dish!! Act like you want to be relevant now and in the future. It is not enough to just make a sale. You want a repeat customer who be so happy with your service that they become a Frontline sale rep to the people they come in contact with. You are not selling one contract to a single customer but rather to a potential pyramid of customers.

My mother died on November 9 , dlsh was notified that we were going to need to cancel the service…read more.It is now February and I am still dealing with them . Last week I thought I was done , they mailed me a box to ship their equipment back , it did not contain a return shipping label . Their solution was to send me a new box to the house I am moving from today and inconvenience the homes new owner . For me this is just the final slap in the face from a company that tried initially to charge my dead mother for cancelling her subscription early .