Run from this company. What they don't tell you during the consultation from their door-to-door salesperson is that you will receive two billings: one from VIVINT and the other from Fortiva. VIVINT monitors the Security System, and Fortiva is for buying the equipment. At no point would I have signed up for a program that has me paying separately for a system and monitors. I've made 3 payments to Fortiva totaling 351$ since May 2025, more than what the bill asked for. Clueless at the same time, of making payments I thought I was covering, yet I was receiving threats of discontinuous service of having my security monitoring stopped. Imagine my surprise when I go to look at my camera for any detection and I find that my ability to look around the perimeters of my house is turned off, and a message that says "We'd love to have you back" is definitely trickery. So I called Fortiva to ask what's going on, I've been making my payments, and the rep there says, "We're not the same as VIVINT. So if you're considering a home monitoring system, go with ADT, at least you'll have the surety of one bill. Will I be going back to VIVINT, nope. I will just finish paying FORTIVA for the equipment until I can research what it would cost me to get the equipment returned and how to patch up the holes in my house. read more