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    UTOPIA Fiber

    3.0 (45 reviews)
    Closed 8:00 am - 6:00 pm

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    10 years ago

    UTOPIA Customer Service and Installers were AWESOME!

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    9 years ago

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    10 years ago

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    10 years ago

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    9 years ago

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    Ask the Community - UTOPIA Fiber

    Review Highlights - UTOPIA Fiber

    However, even after contacting Utopia customer service, I was told that there was nothing they could do to waive the fee.

    Mentioned in 2 reviews

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    XMission

    XMission

    3.0
    (33 reviews)

    My History with Xmission ( and why I couldn't wait to come back ):…read more I had a DSL connection - 25+ years ago. I had to leave them when Cable became mainstream sadly. I am VERY happy to say that even after 20+ years, after coming back to get their High Speed Fiber. I had 1GB at first. I upgraded to the 2GB because of the awesome price. Once I decided to take the leap, it was super easy. I contact them, they helped move my connection from my existing cable provider no problem. I also enrolled in their phone service they recommended. Super painless port over process. Call quality has never had an issue. It took a couple weeks to get it installed which is more on the Local Fiber company and their schedule since it is contracted out for that work. So about a 2 week installation time. ( This was when it was barley available in my area ). Their Service: I was surprised to contact their support and recognize the names of the people I was talking to that had been there over 20 years ago. This is why I went back to them. Xmission seems to take great care of it's employees and it is greatly reflected in customer service. All questions I have ever had they are super educated on and can either speak the "Tech Talk" or make it more dumbed down to help less tech savvy people. Speed: At first I got the 1GB Connection - Tested 980/980 on Speedtest, can't say I could ask for more. Then when available I got the 2GB line. Tested PERFECT to spec. Had NO issues. Just make sure you have the hardware to not be limited by their speeds whether that is your Router or or Computer hardware. All over I can give them a very very strong recommendation for people.

    xMission sales rep solicited at our door, despite "No Soliciting" sign. Shoulda stuck to our guns,…read morebut we decided to get fiber thru them. We bought the routers the salesman suggested. They didn't work. We bought higher grade routers as a result. They offered no real improvement over our wireless provider home internet (which is half the price of fiber). The streaming would freeze regularly and speeds seemed no faster than cellular network. Customer service is true to all other reviews. They seemed to care less about our business or helping us, so we canceled within a week. Wish I would've read reviews here before I went with this company.

    DISH

    DISH

    1.4
    (17 reviews)

    Dish service could be awesome but the technology they use is not very polished. Coming from cable…read moretv and the TiVo experience I thought that Dish and the Hopper would really shine but the Hopper can not really do anything on it own and it's very unstable and the user interface is like a TiVo ist generation. It needs a wireless extender plugged into it to talk to it wireless "Joey" (the hopper equivalent of a TiVo Mini) and it needs a streaming device plugged into as well to achieve it complete streaming experience. This should all be part of the DVR (Hopper). One unit not 3 separate units. It would be a good idea for Dish engineers to sit down with a TiVo edge and get familiar with the user interface. It is generations ahead of Hopper. The Hopper could easily surpass the Edge in capabilities if the engineers actually stepped it up a notch. Now for the stability issues. The Hopper does not handle the tasks it is already tasked to do without locking up, temporary software freezes, and blank screens. When you talk to support it always power down power up. This doesn't do anything but waste your time. Now I like Dish service so far because what they offer is fairly priced and the features are awesome but they need to step up the quality of the product and it functionality. C'mon Dish!! Act like you want to be relevant now and in the future. It is not enough to just make a sale. You want a repeat customer who be so happy with your service that they become a Frontline sale rep to the people they come in contact with. You are not selling one contract to a single customer but rather to a potential pyramid of customers.

    My mother died on November 9 , dlsh was notified that we were going to need to cancel the service…read more.It is now February and I am still dealing with them . Last week I thought I was done , they mailed me a box to ship their equipment back , it did not contain a return shipping label . Their solution was to send me a new box to the house I am moving from today and inconvenience the homes new owner . For me this is just the final slap in the face from a company that tried initially to charge my dead mother for cancelling her subscription early .

    New Star Communications Int

    New Star Communications Int

    5.0
    (2 reviews)

    Best customer service ever!the rep I spoke to was extremely nice and was able to set me up with…read moreDirecTV the next business day. Aside of saving me money!! 5 stars to this company!! Love the service .

    I too am a DirecTV customer and signed up through New Star. I had a very different experience with…read moreboth DirecTv and NewStar. I was having trouble with getting my elderly V.A uncle used to where his channels were at (we get so many more than DISH! and channels we actually watch). I lost my paperwork and couldn't find the number for NewStar and just searched for the DirecTv number online. I called into DiredTv wanting some help with figuring out what to do and I could barely understand the agent on the line (language barrier) and they basically said they would have to send a technician out to me and it would cost me $40-$99. I declined, because I just don't have the money for that. Thought I was just stuck and very dissapointed. One week later I got a follow up call from NewStar just to see how I was liking my New DirecTv sytem. Let me say I am pretty embarrassed at how I treated the young lady on the phone. I vented and was very upset and she didn't interrupt me even once! She listen ACTUALLY LISTENED. Then she fixed it all right over the phone, I didn't even need a technician and that saved me time and money right there! She went through step by step with my uncle of making a favorites list and with the protection plan I had got from them they were able to send me out a remote that fit my uncles needs even better, for free ($15 plus shipping if I didn't have that protection plan). Remote got to us in 2 days and they had already setup a favorites list with my uncle and he was happier than he had ever been in his 80 years of different tv services (he is now deceased). I wish I had the name of that young lady and I hope she sees this review. To that agent if you do see this review I want to thank you and apologize again for how poorly I treated you on the phone. The main thing I have learned through this experience is to go through a authorized dealer for anything I can! Even when I didn't know it they had my back, THANK YOU New Star!!!!!

    UTOPIA Fiber - isps - Updated August 2026

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