Overall, a great experience! There were some hiccups along the way which ended up being…read moreparticularly stressful for me, but I think we were all navigating a tricky/unique situation. Super grateful to the technicians for helping support us.
I was bringing in my friend to get a headspa & little did she know it, but should would get proposed to later that day. We had a schedule: 3:30-4:30PM 60 min headspa, 4:30-5 buffer time if things run late, drive home, 5:15-5:45 get ready, 5:45 leave, arrive for proposal at 6:15PM to make sunset at 6:30PM.
My friend's now-fiance called Blue Moon the week prior to set-up an appointment and let the technicians know. He was even able to pay ahead of time for us through Zelle. He said the ladies were super nice and mentioned they'd give the best technician to my friend since it was her special day.
A day or two leading up to the proposal, I called to ask if during the blow-dry portion of our headspa, they could style my friend's hair a certain way. She wanted them to use a round brush to flip out her ends. They let me know if they had time, they would most likely be able to accommodate. But to let the front desk know when we arrived.
BlueMoon sent reminder texts leading up to the appointment and told us to arrive 5-10 min early for a hair consultation and to change into the robes.
My friend and I arrived to our appointment a little before 3:20PM. There was a little waiting area. They had us fill out a quick form and I asked again if we could style my friend's hair a certain way. She said she would let the technician know and if there was time, they'd be able to. She also told us to ask the technician.
This is where things went a bit south. We ended up waiting in the waiting room a while. There was a heatwave this particular weekend so it was a bit warm in the waiting room. A few people were there before us and came in after us, but they all got called in before us. I feel like this happened because they tried to put our headspa rooms next to one another, which is so nice, but at the end of the day doesn't matter who you end up next to since the rooms are individual. We ended up starting our hair consultations in the waiting room a little after 3:30. The consultation was a cool experience as they used a camera to check our roots, follicles, oil development, and split ends. Then we waited some more.
We finally got called into the headspa rooms around 3:55PM. I ended up having to wait in the hallway a bit as it appeared my room wasn't properly set-up, but no big deal. Eventually, I was let in. They had us change into a very cute and comfortable wrap. By the time we started the headspa, it was 4pm, 40 minutes after we had arrived.
The headspa was AMAZING. I had Mimi and she did everything wonderfully. She greeted me and gave me verbal cues. She led me throughout and the pressure of her massage was perfect. SHE WAS FABULOUS! My friend had Wendy. Wendy was also great but didn't give her as many directions as Mimi did.
When we finished the headspa portion, we were done around 4:50PM. I went to the hair area first and was given a cute little snack (biscoff cookies, a water bottle, and grapes) in a fun Halloween bowl. Mimi got started on my hair and was done in about 10-15 minutes. MY HAIR LOOKED SO GOOD. Now my friend finished a little bit after me and this is the part that gets difficult. We didn't end up getting out of the headspa until around 5:45PM (2 hours after our appointment started). This is so tough as I know Wendy took her time to make my friend's hair look as good as possible. AND MAN OH MAN DID HER HAIR LOOK GOOD.
I think that was on us to not let them know ahead of time that we needed to leave by 5PM/5:15PM the latest to catch sunset, but I didn't know how long things would take. Also, my friend has long hair so I'm sure that played a role. The lady at the front was so nice as she tried to help me let Wendy know that we needed to leave ASAP. But it was such a tough situation. I wanted to get out of there, but I didn't want to rush Wendy and be rude, but we couldn't miss sunset. Wendy didn't necessarily move fast, but again, she might've been taking her time on purpose to ensure a great final product. Either way, she did a great job on my friend's hair. However, I was incredibly stressed out with the time. The lady at the front checked in on Wendy a few times and kept saying she was close to being finished, but it still took another 20-30 minutes from that point.
Luckily, we made it to the proposal in the nick of time and we were able to catch some sunlight. It was beautiful!
Generally, the services we got at BlueMoon were great. I think it was difficult because we started the actual headspa 30 minutes late and the timing was thrown off. However, I really appreciate the ladies for helping this day be super special for my friend! OUR HAIR LOOKED AMAZING.
SIDENOTE: I absolutely loved all the seasonal decor! This would be so fun to do at Christmas.