Lee, Marlo was great! Finally a real reflexology treatment!!! The check in went smoothly as well. I will definitely be back. read more

basically everything horrific about a spa, is found here. filthy, way too crowded on the women's side, dated. avoid!! if your person (doing services) was available, and not way booked out for scheduling - they likely are some random replacement or substitute from goodness knows where and have no clue what they are doing. i wanted to leave after the first abd second service, and wish i had. I noticed a lot of a younger crowd here (early 20s) - good for them prioritizing their wellness - I guess price point works for them too. And sadly maybe a lot of then, they do not know what is good versus atrocious. But, this is a place where one could leave with some serious skin and/or health issue, it is that bad. i was with MDs here. never again. i had 4 services here and each one was SO terrible (too chatty, bad services. it was painful all around). i found the slippers, towels, robes, showers - even the lockers/seating/walls/toilets/sinks/flooring - NOTHING was clean, just smelly/nasty - much less the amenities and pooled water/all seating. do not waste your money like i did. just YUCK. also why did they have like: zero q-tips, any product, disposable combs - like very basic items any spa always has. like even equinox has this stuff. Also their AC is always broken (we rescheduled twice due to their broken AC - they called us. guess what, we showed up - STILL NO AC it was stifling) so they bring in these loud industrial huge fans. nothing seems/smells clean (say 'green products'...). sadly, so many of the employees sound SO sick with heavy wet coughs/colds. they seem to hate their lives. and there is zero food. lucky to get water if it is not empty. too bad because it could be a nice place if they cleaned, cared, had good services. basic upkeep, and did not let in a gazzilion guests at a time. So much better to pay more at another spa and not contract some serious health issue here. i still tipped well because the employees seem so miserable and overworked/clueless, yet polite. but i want to warn others - do not repeat my mistake by going here (even if someone sends you for free, get a refund, or try a different location). read more

Waited a Year to Return...Still Disappointed . I waited an entire year before returning to Burke Williams, hoping the service would be better. Unfortunately, it wasn't. My facial with Brook was horrible. Nothing about the experience felt relaxing. Years ago when I had a facial here, the esthetician gave an amazing foot and neck massage that made the treatment feel luxurious and worth the price. This time was the complete opposite. Brook rubbed hot lotion on my feet for maybe 30 seconds and moved on. She placed my hands in an ointment plastic bags without massaging it in evenly. At one point she randomly smeared cream on my lips with no warning and didn't even apply it properly. The whole service felt rushed and careless. For a spa that markets itself as a luxury experience, this was extremely disappointing. I waited a year to give Burke Williams another chance, and sadly the experience was even worse than before. I hope management takes this feedback seriously because the quality of service no longer reflects the luxury experience you advertise. read more

My new favorite. The amenities are just great. My massage was amazing! I wish they had membership options

Loved this Burke! Came for a bday with a small group of friends and had a great time. My 25 minute deep tissue was not bad, I would request a stronger masseuse next time, and the price was okay. It's worth it for the facility use and for a special occasion. Decor is Italian countryside chic. read more

Burke Williams Day Spa - Lobby around Easter - Skin Care Near Me - Orange, California

My husband planned the sweetest Valentine's Day surprise at Burke Williams, and it was exactly what I needed after a long, busy week. From the moment we walked in, the experience felt special. We were greeted with macaroons, cider, and a beautiful trail of rose petals, which set the tone for a relaxing and romantic evening. We both booked 60-minute massages, and they were incredible. It was the perfect reset for our bodies and minds. After my massage, I spent about 10 minutes in the eucalyptus steam room and then 15 minutes in the sauna. I usually hit the jacuzzi too, but I didn't want to take a second shower, so I skipped it this time. My husband spent about 20 minutes in the sauna and followed it up with the cold plunge, which he said was the perfect way to end the experience. We wrapped up the night sitting by the fireplace for about 15 minutes before heading out to a late dinner. We spent a little over $500 with tax and tip, and honestly, it was worth every dollar. The service, ambiance, and overall experience made for the perfect Valentine's Day evening. I'd definitely come back for another relaxing escape. read more

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I do not know who could ever rate this place under 5 stars. It's was AMAZING in every single way! The women's quarters are squeaky clean and so relaxing. Spa was clean with fresh cucumbers lemon infused ice water, along with towels on ice. The eucalyptus room was amazing, so much steam I couldn't even see (perfect)! Shampoo/conditioner/luxurious skincare. Blow dryers. Private showers. I received a facial from Emily. It was out of this world! I've had so many facials at different spas before, and she was by far the best esthetician I've ever had. Her facial massage was to die for. I couldn't be happier! Thank you Emily! Staff was also kind and very professional. read more

OMG what an amazing place. I can't boast enough about Burke Williams however...the prices here has gotten super ridiculous. I used to be a member once upon a time. But with the prices continuing to increase it was hard to continue paying those fees. I was a member when they were first $79. And have stopped and came back on, each time I did they would inform me the prices were increasing yet again. This last time was it for me. I really love the spa here although I don't utilize it half the time. I'm mainly here for my massage. I will have to tell you it's a hit or miss here. Sometimes the massages are incredible and sometimes it's just eh. Sometimes you ask the techs to increase the pressure, sometimes they do, sometimes they don't. Sometimes they do and then it goes back to eh. I would definitely recommend this place on a needed basis. Otherwise I would recommend finding somewhere else to go. read more

Overall experience was kind of meh. I was there to get a 65min facial gifted to me. And in March they had one free add on svc from a choice of 5. My facialist was very experienced but too light of a touch. More pressure on massage portions would have been more therapueutic. This was pricey and not a luxe spa experience. The other guests large parties of women are loud and talkative. IT WAS WAY TOO CROWDED. No where to hang your robe. The slippers are not comfortable. A woman was on her cell phone too. They left wet towels all over the lounge chairs and room and did not pick up after themselves.The lemonade was empty bc its a favorite I guess. There are no snacks like nuts or chocolates or bananas. Only apples. I was promised an orange and it did get delivered to me after asking 2x. The temp is jacuzzi is not hot enough. Too loud all the rambunctious women in large parties. I wasnt able to relax at all. It was actually stressful to me. There are very few chairs by the jacuzzi. The chilled ice towels are too tiny in size a small square. Hard to wrap around my neck. Small steam room - not hot enough temp wise. Same for dry sauna. Not sure the purpose of the misting shpwer room. The facial was good - happy w the results. But they dont tell u that u shouldnt go into steam room or wash your face after a facial. So i didnt really get to enjoy all the facilites much after my facial. Due to hunger I just left early. The place was too loud and crowded anyways. I think there are better relaxation spas and more of a luxe vibe in other places. Overall the total experience was mid. I think for $240 (65 min facial) more could be offered than just waters, lemonade and herbal tea. The place left me wanting. read more

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Several repeat visits to this beautiful spa! Facials are amazing and the spa amenities are so good! Dina was the spa attendant the night I was there. She went out of her way to make my visit even more wonderful then it already was! She is always so warm so friendly and respectful of your quiet relaxing time. She is a huge asset to Burke Williams! She is a very hard worker with alot of care and exceptional customer service! Thank you to Dina you are a super star! read more

4.5 The huge spa is definitely the standout here and also the cold room! Sauna and steam rooms are quite small. With the vanity area and lockers all in the same page as the spa, it is kinda tight quarters but I do like the sectioned vanity area. Also love the separate meditation room, tea room and waiting area, makes up for other things. Service is always friendly and professional. Give me an indoor pool and I'll be in spa heaven! read more

All I can say is NEVER buy the gift cards here. I was told the intended receiver of the gift would be able to walk in an simply give their name. They were never able to find the reservation and told me tough luck with no accommodation. I've purchased this for many people before and had never had this occur unless I was never told by the guest. It's unfortunate that customer service has suffered so much. read more

Nothing to brag about no modern facial treatments. Basic but clean friendly staff. May be better food spreads and fruit. No outside area to relax read more

After 8 years I still frequent this spa. Thru the years and different management it has changed alot . I miss some stuff like frozen grapes and more snack options but the fruits they offer are still good and love the irs he juice in the lounge . I do wish they monitored the jacuzzi more . Everytime i go people are having very loud conversations in the spa and im trying to relax so thats always a bummer. I usually have to put a towel over my face and try to cover my ears a little to try to relax in peace . I go here to get a break from my kids , so the last thing I want is to be in a loud place . I have seen the ladies working in the spa tell people to quiet down , but sadly no one really listens from what I've seen. Most time they aren't told to keep it down . There are clear signs to respect everyone and keep the talking low but still , people are rude and don't care . I only go during the week and love when it's not too packed . The quiet room is my favorite room there . Everyone respects the quiet room thankfully . It's so cute that they now have cucumbers to put over your eyes while relaxing in there . They also offer magazines, pillows and blankets . The best ever ! read more

Burke Williams Day Spa - Quiet room - Skin Care Near Me - Orange, California

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This spa is very nice. Huge parking lot. Variety of services. The huge entrance doors immediately make the experience a bit special when you walk in. Reservations are easy to book online or by phone. Check in & wait in the main lounge. Enjoy the reading materials & tea by the fireplace. Or go directly into the facilities & change into the robe & slippers. They are usually super large sized. Request help from the attendants for different sizes. Take a shower, enjoy the sauna, steam room. Eat the apples & bananas. Drink some spa fruit-infused water. Cool yourself with the mint infused face towels. They have lotion, shavers, moisturizer with spf, hair ties, plastic baggies, mouthwash, etc. There's also an area to blow dry, style hair, and put on makeup. To avoid large crowds (and possibly loud people), go during weekdays or weeknights. Prices vary on what service you get but they often have gift card specials & even Costco gift card deals. Since physical therapy is available, with a doctor's orders, you can use FSA or HSA funds. Husband gets monthly massages & notices that the side for men are often less busy & at times, he is able to have the place to himself. I always get facials & since I'm not too particular, I get random aestheticians. Some are better than others. The thing I've noticed through the years & appreciate is that they've really decreased the obnoxious sales pressure during treatments (extra add-ons, upgrades, recommendations, etc.). It's already costly for most people to go to the spa without extra stress/pressure to spend even more money. Due to their cell phone ban, I don't take pictures of the spa but there's many online. read more

Update.... Got back from being out of town and had a message from the manager Lee and she truly went above and beyond and created an amazing member experience for her patrons including myself. Thank you Lee for showing what true Customer Service is about. I have realized that the in store member experience is definitely a 5 star, and the call center not so much. This was my second issue (first one was very minor) and both times the in store representatives came through shining. They have the worst customer service around. They screwed up on my booking and scheduled me the wrong day and then charged me a no show for almost 200.00. Not only did they charge me for the service, but charged me for add ons for services that were not provided. Their service to their members is non existent and I would never recommend signing up for service with them after this experience. I have cancelled my membership after 2 years and will not recommend them at all. Do better Burke Williams. If you do take your chance with this place I highly recommend Sadie, she is the best! And I would give her 5 stars by far. Unfortunately the companies customer service does this review any justice. Services read more

Is a great Spa to relax and enjoy a massage. it is expensive but worthed. The spa is amazing with lots of variety showers, Jacuzzi and saunas. read more

Love to treat myself to a massage and Burke Williams is the BEST for services, ambience, & location. Love the jacuzzi, dry sauna, steam room, mist room, & all the places to relax before & after the massage. read more

A Spa Day Dream Come True! From the very first step into Burke Williams in Orange, I felt like I was walking into a realm of relaxation, sprinkled with a bit of magic. It's giving Goddess energy--and I was here for it. What I absolutely adore is the thoughtful design: the women's quarters are a peaceful sanctuary where you can truly tap into your feminine essence and just be, while the men have their own space to chill, vibe, and unwind. Everyone wins! Let's talk amenities--because yes, I indulged in all of them. The jacuzzi? Like soaking in a warm hug. The quiet room? Pure bliss--I could read, reflect, or simply breathe. And the social room? Picture this: sipping citrusy lemonade or refreshing orange water, chatting (or not), and just vibing with your inner calm. Thank you, Burke Williams, for giving me space to melt away the stress and float back to myself. No pics allowed (which I totally respect!), because every guest deserves to relax distraction-free. But trust me--this place is a whole mood. And yes, I'll be back. The membership perks are amazing (hello bring-a-friend deals + seasonal promos like a free facial? Sign me up!). This isn't just self-care--it's a lifestyle. read more

First timer!! I was gifted a gift certificate from a friend and just had my relaxation massage on Friday! As I stepped in I was promptly checked in and walk into the waiting room where an associate give you a quick tour of the place. The place was extremely clean ( super plus) and very comfortable to stay around and stick around. The massage was amazing and my therapist really focused on area I'd mentioned required a bit more of attention. Once my massage was done I headed over to the men spa relaxation area where they offer fresh fruit. The steam room, jacuzzi and sauna were all cleaned and team members were consistently asking if I needed something! Definitely recommend this place for any relaxation activity. read more

Burke Williams Day Spa - Waiting room - Skin Care Near Me - Orange, California

So I visited the spa today on 420 2026. Everything was amazing. Violet took very good care of me. The she gave me was five and to add this is one of my favorite locations of Burke Williams, but unfortunately it ended in hell I was racially profiled at the time. It was time to make payment for my The two ladies at the front desk were very rude to me very dismissive. I had cash to pay for my They did not want to accept saying that the registers were already closed and it was not even closing time. No person should ever have to be treated like this, especially on their birthday. I am very disappointed with the service I received at the end of my massage. I did not expect for it to go like this when I had such a good time getting my massage and end like this, I will be Calling the head manager and complaining also this is unacceptable!! read more

I treated myself to a deep tissue massage and CBD treatment that had my muscles doing a very relaxed happy dance. My therapist was next-level-- he wasn't just digging out knots, he was excavating my soul. Man, I'm so bummed that I forgot his name because I highly recommend him to everyone. There was some definite Muscle Magic happening in there. I feel like a new woman! And as a bday bonus? A free hot stone add-on that turned me into a puddle of relaxation and bliss. The girls and I spent five glorious hours there, moving from one zen zone to the next--sauna, eucalyptus steam room, and a cooling shower room that made me feel like I was stepping into a spa version of Fantasyland. The quiet room was so dark and peaceful that we definitely broke the silence when I looked over and saw my bestie staring at me in the dark (we tried, but failed). I suggest the quiet room when you are alone. Best part? You don't need to bring anything. They literally have everything--from fluffy towels, robes, slippers to skin-care magic to hair care products. If you're looking for a perfect girls' day out, Burke Williams is the spot. Zero regrets. read more

I usually go to thai massages instead of spas like this one mainly due to price but i think its worth it. The highest membership gives enough credit to get an 85 minute massage which is perfect for me. The two times ive been have been pretty good. The therapists have been accommodating with my treatments with mixing in a sports massage with the deep tissue so I can have better hip mobility. The facilities are pretty nice with the jacuzzi, sauna, steam room, and cold deluge. I recommend coming much earlier than your appointment to take advantageof the facilities before your treatment. The sauna and steam room really helped me my stretching and warming up my muscles before getting a massage. My favorite thing to do is going from the cold deluge to the jacuzzi to wake myself up and i heard is good for you. If you need recs on a therapist i recommend both Susie and Candace! Susie helped me to understand how to make my hip more mobile and what to do to make myself more flexible for combat sports. read more

Good massage nice clean and well functioning facilities and delicious tea and a nice ambiance. Sauna has unavoidable metal screws in the benches so when you sit on the bench with just a bathing suite you will be very uncomfortable if you get in contact with them. I burned the back of my thighs on the screws and left small blisters. I'm surprised that the cavities are not filled in with glue or wood or something. I'd recommend you sit on a towel in there. But the sauna is hot hot hot - very nice indeed. read more

I had a wonderful experience at Burke Williams and wanted to give a special shoutout to my massage therapist, Tatiana. She did an amazing job working out the knots in my back while still being gentle and never causing discomfort. I felt completely relaxed and at ease throughout the session. Tatiana was very polite, professional, and clearly skilled at what she does. I walked out feeling so much better than when I walked in. Highly recommend booking with her if you get the chance! read more

Staff excellent, massages excellent, but plumbing issues have ruined this place for me. After my amazing massage with Tatiana, learned there's no hot water for showers, or for Wet Room shower treatments. Wwhhaatt??? No hot water at a spa. Girls were actually screaming taking cold showers and everyone was upset! So ok had to miss a meeting since I was all oily and I couldn't shower there. Last 2 months problems with Cold Mist room misters not functioning, out of service for many days, got rid of Mani& Pedi services as well. So nice to have those and not feel rushed like in most nail places! Definite downturn in facility while membership prices have increased and don't even cover a complete treatment monthly like they used to. Do better. read more

I came back a couple more times and did book appointments with my first massage therapist and loved it. I also chose a different day and time when it's less crowded and quiet, where I felt a lot more comfortable not wearing a swimsuit and enjoyed alone time in the spa. The experience at Burke Williams was great so far. It's always clean and smells so nice. All the staff are super helpful, friendly, and courteous: Highly recommend. P.s., I've seen a couple ladies using their cell phone in the spa area, which was not allowed. I did bring it to the staff's attention and they took care of it promptly and nicely. read more

Wow! What a wonderful day. Beautiful day spa. So clean and full of amenities before and after your session. Patrick was my massage therapist and was so great. Applied pressure where needed on those pesky back knots and helped with the neck stress as well as the detox addition of the message. Thank you Patrick and Burke Williams!!!! I will be back!!! read more

Burke Williams Day Spa - Burke Williams view from the free parking lot. - Skin Care Near Me - Orange, California

I've been seeing Bridget at Burke Williams in Orange for years, and she is truly the best facialist I've ever had. I had to pause my membership for a bit, but I always find myself coming back to her because no one compares! She has such a special way of balancing real skincare results with deep relaxation. Bridget always takes the time to assess what my skin needs and gives the most thoughtful, effective recommendations. Thanks to her, my skin has consistently improved over time. But beyond that, she creates such a calming space where I can truly unwind. It's the perfect blend of professional expertise and soothing self-care. If you're looking for someone who genuinely cares and knows skin, Bridget is the one. She's an absolute gem! read more

18th year for our day-after-Christmas family spa day at Burke Williams. Some of the finest therapists around. Nothing better to relieve all that pent up holiday stress read more

The spa is beautiful. I don't think it's private enough. I had a wonderful massage from Elvoy On my check-in, I was asked for a credit card and ID. My daughter had made the reservation as a gift to me and her credit card was already on file. I arrive at 2 o'clock, which is suggested that you arrive an hour before your appointment. The lady at the front desk said would call me at 3 clock. I was just standing there, and then I said, why was it suggested that I come an hour early. Then she said oh, we can give you a tour of the Spa. She never said that I would be able to use any of the amenities. The person that came to give me the tour did not speak English very well, so I couldn't understand what she was saying but she was very nice. I got the key to the locker room, which is very open and not private as far as taking your clothes off. There were beautiful, white fluffy robes and slippers in the locker. I had to ask if I was able to use the Sauna and steam room which was very nice. This should have been communicated at the front desk. I didn't use the Jacuzzi because too many people were in it. After using the sauna and steam room, I went to the lounge area where they had tea, lemon water and cookies. At 3 o'clock Elvoy came to get me. I had the most wonderful 65 minute massage. I've been getting massages for a very long time and this was one of the best. I think the locker room is way too open and it should be more private. While getting undressed workers are standing around and talking about their bad relationships, which is unprofessional. I was not happy with the front desk. When I checked out instead of them putting the service on my daughter's credit card they were going to put it on my credit card. I mentioned to the young lady to charge it to my daughter's card that was on file because it was a gift. She wanted to argue with me in front of the guest and insisted that they were going to put it on my Black card anyway. It made me feel uncomfortable about payment . I actually had to call my daughter to come to the spa. She came and they tried to say that she didn't have a credit card on file. How was that possible if she made a reservation. I felt the young lady was rude, not knowing what she was doing and made me feel uncomfortable in front of the guest about a credit card not being on file. plus people that came behind me was not asked for their ID or a credit card. The front desk was not friendly and needs more training. . I give my massage 4.5 stars, but the establishment itself three stars because of the front desk staff. I also don't like the fact that they tell you to give them massage therapist a 20% tip which I gave 25%. For what they charge, I feel that I should've had better treatment. Also there should be privacy for guest taking off there clothes. I've had much better services in Michigan where I live. I don't know if would go back. read more

This membership program is VERY misleading! Members are required to pay a monthly fee, yet if a service cannot be scheduled within a given period due to personal or scheduling constraints, the associated "benefits" expire. I was told that an extension would have to be submitted but there was no guarantee the extension would be honored. My concern is not with this specific location, but with the Burke Williams Day Spa membership program as a whole. Additionally, when I requested to cancel my membership, I was informed that a 30-day notice is required. As a result, I will be charged for an additional month while being ineligible to receive my last service at the membership rate during that time. Given these circumstances, I find the membership structure to be extremely unreasonable and misleading, and I intend to review the contract terms further with my attorney. I would not recommend this membership AT ALL based on my experience. read more

First time ever trying Burke williams day spa and I'm glad that I did 10/10 I highly recommend. I love how you can have so many amenities here from a jacuzzi to sauna to quiet rooms. I got a 80 mins massage from amazing Helena and she was great. She made the experience worth wanting to come back . Thank you for an amazing day . I can't wait to try the other amenities read more

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Thank you for such an amazing experience! We came here in early April and had a wonderful time. Rachel was super sweet and helpful and gave us a tour of the spa, provided us with yummy lemonade and checked on us after our services were done- very professional and thoughtful. My partner had a great massage w/Brendan- he was friendly and said the massage was good! Meanwhile I got to enjoy the amenities and have a luxurious bath. All was very enjoyable and we will be coming back soon ;) Thank you! read more

Went here today for a day of pampering and relaxing. I arrived at 8:30 for my 10:00 appointment. I love the serene atmosphere and figured I'd take advantage of it. Giselle at the check-in desk was very nice, pleasant and efficient. The ladies in the spa area were as nice and as helpful as could be. I didn't get their names but I appreciated their assistance while I was in their area. The various fruit and fruit flavored waters and tea are nice to have available. Now for the massage...65 min Pure Relaxation with Asia. AMAZING! The best massage I have ever had there. She focused on the areas I discussed with her. I asked for medium to firm pressure and that's what she provided. I was very relaxed within minutes. She found areas that I didn't realize needed help. I felt like she truly listened to my responses to her questions and my concerns. I definitely felt far more relaxed when she finished. I will definitely extend that 65 minutes next time! read more

Been there 2x Highly recommend for massage with Meaghan. So so relaxing. Spa facilities are welcoming and clean and peaceful. I'll return again. read more

Where do I begin??! What an amazing experience we had today!! If I could give this place TEN STARS, I would but Yelp only allows up to five stars!! Locating this Burkes Williams Day Spa was super easy, with plenty of free parking. As you walk into their facility, you encounter an amazing aroma with displays of different products they sell... The front desk employees were very inviting, and the lady who gave us a tour of the facility was very nice and helpful... In most places of the Spa, having a phone is rightfully prohibited so I couldn't take photos of all the amazing amenities they had... Since I had told them at the time I made the appointment, it was my friend's Birthday, they surprised her with a cute chocolate display and birthday card in her locker...My friend was so excited, everybody around her got excited too when they saw her card and chocolates... It is worth mentioning that the entire facility is spotless and the employees are constantly, replenishing everything from towels, to chilled water, fruits and etc! My massage therapist, Riley did an amazing job. She listened to all my needs/wants and concentrated in those areas..My friend was very happy with her massage therapist too... I can't wait to treat myself to another Spa Day at Burkes Williams Orange again!! read more

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Where do I even start! From the moment I walked in I was greeted with kind energy and felt so welcomed, I had a massage and a facial lined up which was 10/10. I got to soak in the hot tub beforehand along with the steam room and sauna! I felt like a princess lol afterwards I got to shower and blow dry my hair and do my make up to take on the rest of my day! Everyone was so genuine and you can totally tell they care about your experience. Thank you Burke Williams :) I'll be back read more

Burke Williams Day Spa - Skin Care Near Me - Orange, California

I've been visiting the Orange location for about 10 years. It is very clean, attentive staff, plenty of towels and toiletries, spa waters and teas. I would give it a 5 star but there are a few things that I feel don't make the experience as relaxing as it should be. I've seen dozens of tours given where the employee quickly glosses over the different areas but barely speaks about 'cell-free areas', 'no talking areas', etc. I can't tell you the number of times I've seen women (and more lately for some reason) walking around ON their phone in the clothing optional spa area. Thank goodness one of the staff spotted it and asked her to put it in her locker but that hasn't always been the case. My main gripes that I feel would make it heaven if these simple things were implemented: 1) The talking. I wish it were made clearer to patrons to refrain from talking in quiet areas, mainly the jacuzzi. No one reads the signs, some people need to be told, unfortunately. 2) Calling out names in any room other than the main lounge area. If a patron can't be there, in the lounge at their appt. time then there should be consequences for them, not for everyone else by disrupting people trying to relax...especially in the quiet room. 2) Cell phones and those individual lights in the quiet room. The lights are a nuisance - read your book in one of the two lounges. Too many people don't understand that videos with audio are disruptive in the quiet room, no matter how low your volume. ‍ Unbelievable. 3) Lastly, I miss the nail dept and the wonderful ladies I've gotten to know there over the years! My mani/pedis were the best I've ever had - so professional and so relaxing. I've yet to find a comparable replacement. Overall, a great spa with a couple of rules being implemented for the benefit of ALL patrons would be so wonderful! ‍‍ read more

Include a map. We were almost late. Google doesn't know where you are. Landmarks help.Front desk staff didn't inform us. They mumbled. We had to ask someone to give us a tour. We waited about 5 minutes and someone got someone . One bathroom, out of order ledt to a wait. Shower was broken, spewing. Overpriced. Would not return. read more