Venturi, who was referred to us by USAA, did not deliver as they promised when we had a horrible flood in our home. We had a meeting with Ed and Tara on July 24th. Tara is the person who was going to put the estimate together for us. She said she would have it to us by the following week on Tuesday or Wednesday at the latest. We received an email from her on August 29th stating that they needed access to the house, they were bringing some other contractor with them so she could put together an accurate estimate. This is the last correspondence we had with her. When I followed up the next two weeks with phone calls, texts, and emails, we got no response. This past Monday, September 18th, we finally called their main office and spoke to the managing supervisor and only then learned that they were not going to proceed with our project. He stated to us that they had known this for some time and we were supposed to have received a call from someone telling us this update. Nobody contacted but rather they dodged our calls, text, and emails for over two weeks. This has delayed our project by another month but thankfully another impressive group jumped in and picked up the work. This is unacceptable business practice and behavior for Venturi especially since this is such a difficult and emotional situation and the scope of the work was very extensive. They have been involved with this since day number one and Jason was even in meetings with the civil engineer. We were astonished that they just abandoned us with no correspondence. I will never use Ventuir nor refer them to anyone again.
***And what is even more interesting is that as I am typing this, we just received a work order to sign so we can proceed with work for them even though they stated they cannot do our project. There must be lots of disconnect between employees at this company. Would not recommend it if you want your project actually completed. read more