Cancel

    Search

    Pristine Restoration

    3.3 (11 reviews)
    Open • Open 24 hours

    Request pricing & availability

    You can now request a quote from this business directly from Yelp

    Services - Pristine Restoration

    Damage restoration

    Pristine Restoration Photos

    You might also consider

    Recommended Reviews - Pristine Restoration

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
    Yelp app icon
    Browse more easily on the app
    Review Feed Illustration

    Reviews With Photos

    Susan K.

    I was referred to Pristine Restoration after I had a kitchen leak. They seemed on the ball initially and even talked to my insurance company when they came out. I had some frustrations working with them throughout the process. I was initially told I would get a temporary sink in my kitchen while the work was being done. This never happened. I was without a sink for 5 months. I was told that someone would bring cabinet samples to choose from. When they came over to talk about the cabinets, they made the decision, they would be white, shaker, and did not really consult me at all and there were no samples. I asked the main guy how much new counters would be (out of my pocket) because my old counters did not match the new cabinets at all. He said he would have to research and would get back with me. I found out later that he had sumitted to my insurance company more money for the counters, which meant that the counters I got to choose from were in the same category as my previous counters, vs. the ones I was willing to pay for out of pocket. It seemed like they were unwilling to think outside the box at all, even if I was willing to pay for it. During demolition, some tile was broken off the window ledge. I never thought twice about or questioned if they would fix it, because they are the ones who broke it. After a few months, when things were about finished, I asked the main guy when the tile would be fixed. He acted confused, like he was not aware it was broken, and then said he would need to look at the pictures. I wasn't sure what this was about since the broken tile was not part of the original damage, but sure look at the pictures. He said he wanted to stop by and see what I was talking about. He seemed annoyed and said that it was probably original tile to the house, and they wouldn't be able to find that tile. He left and then later I found out that he had submitted to my insurance company for more money to fix the tile, even though it was not part of the original damage, and it was they who broke it during demolition. At one point, after they said they could not wire a hoodrange (even though they had removed the old one), I asked who he recommended as an electrician. He told me he doesn't know because he rarely works with electricians. What contractors don't work with electricians? When he came by for the "walk-through" I showed him one spot that looked really bad and was broken, and he literally just ignored me, so I didn't even have the energy to show him another spot. They still have not picked up the old counters that were demolished and me and my teenager ended up taking them outside finally. The subcontractors did a great job, but unfortunately I can't recommend this company.

    Janelle F.

    After a long day our family was relaxing, getting ready for bed and my son was about to take a shower. He let us know that the water randomly shit off after he turned it on which definitely shouldn't be happening so my husband went to check another faucet and then put to the water heater in the garage. Real quick it was evident that a pipe or something burst and water was coming out of the wall near the water heater....seconds after that more water gushing through my pantry (other side of my water heater wall) . The water quickly made it past part of my kitchen near my dining area. We were able to shut everything off very quick, but not without obvious damage already. We had to use every towel we owned, but were able to get the water we could see cleaned up. I called and started a claim with my homeowners insurance. We were recommended Pristine Restoration as well as a few others, but we were so impressed with the service and quick response by Pristine that we knew we made the right call. Every one we came in contact with from start to finish was amazing. Sometimes even staying late to make sure they found all the water damaged areas. They cleaned up every mess they made and tried to make the noise of the vans as un annoying as possible. (Still sucked, but bearable.) The communication between Pristine, insurance and I was great and I never felt out of the loop or frustrated. Our home looks like nothing ever happened and I'm grateful for that.

    Board up and emergency services.

    See all

    10 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    1 year ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    1 year ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Helpful 1
    Thanks 1
    Love this 0
    Oh no 2

    5 years ago

    Helpful 8
    Thanks 0
    Love this 7
    Oh no 0
    Photo of Andrew L.
    150
    23
    5

    5 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of LN T.
    0
    28
    0

    3 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 1

    5 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    Ask the Community - Pristine Restoration

    You might also consider

    Verify this business for free

    People searched for Damage Restoration 1,785 times last month within 25 miles of this business.

    Verify this business

    ASAP Restoration and Construction - ASAP's Team

    ASAP Restoration and Construction

    (220 reviews)

    Josh came to give me a free quote and was extremely thorough using moisture meter and heat sensor,…read morewhich other companies didn't do. He was so honest that he made it clear that there was no remaining moisture or lasting wall damage and a handyperson could do this job for a fraction of the cost of other quotes. This company's honesty and thoroughness impressed me and I highly recommend them for any leaks or similar issues!

    As an executive with a large property management company in Arizona, I've worked with a tremendous…read morenumber of contractors and service providers over the years. I can tell you from experience that very few earn the level of trust and confidence that ASAP Restoration & Construction has earned from me and our organization. I've personally worked with ASAP for nearly 20 years across a wide range of commercial and residential properties. Their team has handled everything from emergency water losses and mitigation to mold remediation, asbestos abatement, environmental testing, reconstruction, tenant improvements, and commercial build-outs. When you manage a large property portfolio, a restoration contractor isn't simply a vendor. You need a company that understands urgency, protects the asset, communicates with management, treats tenants and occupants professionally, and follows through when the situation becomes complicated. ASAP has consistently proven that they can handle those responsibilities. What separates them from many companies in this industry is integrity. They don't use high-pressure sales tactics, make unnecessary promises, or put short-term profit ahead of the customer. They take the time to explain the situation, provide practical solutions, and do the work properly. Their professionalism, licensing, insurance, trained workforce, and years of experience are particularly important when you're responsible for someone else's property and reputation. We've trusted ASAP with significant projects where the cost of making the wrong decision could have been substantial. I've also had the opportunity to work directly with the owner. He leads the company from the front, stays involved, and genuinely cares about the quality of the work and the customer experience. That kind of leadership matters, especially in an industry where accountability can sometimes be difficult to find. After nearly two decades of working with ASAP, I have no hesitation recommending them to property owners, property managers, businesses, and homeowners throughout Arizona. If you're dealing with a major loss or construction project, choose your contractor carefully. Look beyond the sales pitch and ask about experience, licensing, insurance, staffing, reputation, and how they handle difficult situations. Based on my experience, ASAP Restoration & Construction checks those boxes. They have earned our trust over many years, and in property management, trust is one of the most valuable things a contractor can earn. Congratulations to the entire ASAP team on the continued growth of the Phoenix operation. You've earned this five-star review.

    1-800 WATER DAMAGE of Tempe/West Chandler

    1-800 WATER DAMAGE of Tempe/West Chandler

    (7 reviews)

    Highly Recommend 1-800-Water Damage…read more After trying two other companies, I realized 1-800-Water Damage should have been my first call. I had tenants move out without informing me about a water leak in the guest bathroom, which led to water damage that could have been prevented. To make matters worse, despite my lease stating no smoking whatsoever, the property had a lingering smoke odor--and even an extracurricular smoke odor--that I couldn't eliminate no matter how many times I treated the house myself. The team at 1-800-Water Damage was professional, thorough, and efficient. They not only addressed the water damage but also tackled the odors that had been impossible to remove. Their advanced cleaning techniques worked wonders, leaving the house fresh, clean, and ready for new tenants. I appreciate their attention to detail and dedication to getting the job done right. If you're dealing with water damage or stubborn odors, don't waste time trying other solutions--just call 1-800-Water Damage first. They saved me a lot of stress and made the property feel like home again.

    [Revising from 1 to 4 stars.]…read more After my initial review here, I appreciate that Dan reached out to me. He apologized and asked whether the work still needs to be done. It's not easy to do that, so I respect him for it. Dan asked if I'd still be willing to consider an itemized quote from him for the work, and he sent a detailed one when I agreed. Then there was a long delay on my part, but when I finally accepted and signed the quote, he was on-site within a week and finished all the restoration work in 1 day.

    Multi-Pro Roof Solutions - Onyx Black Owens Corning Oakridge shingles

    Multi-Pro Roof Solutions

    (42 reviews)

    We have had the privilege to work with Chris on multiple projects and have been fortunate to have…read morefound him. He always responds quickly, arrives early and completes jobs timely. I should add that when requesting multiple quotes, Multi-Pro Roofing has almost always had the most affordable quote. Thank you, Chris... we look forward to the next one!

    This is really a mixed situation. I've had several companies try to get my roof handled through…read moreinsurance and this is the only company who got it done. The roof so far looks good but I'm waiting for the rains. This company starts off strong but once they have your business that's when the lack of communication starts. They were billing my insurance so much that I had to sit and go over everything they had itemized. One was for skylights I don't even have. And when it came to the insurance, I felt like I was doing most the work having to be the go between and try to get their checks. This roof is probably one of the most expensive roofs after it was all said and done for being just shingles. I've not heard from the sales rep in probably 3 months but get a call from their manager the other day pretty much accusing me of not completely paying, when I try to arrange pick up of the remaining balance several times. The roofing crew left nails a debris all over my yard and I'm still cleaning up. My opinion, if you use them. Document everything. I did on this one and feel like it's really going to be important I did.

    Roto-Rooter Plumbing & Water Cleanup

    Roto-Rooter Plumbing & Water Cleanup

    (98 reviews)

    Nothing but a joke kept harassing and calling me not even for the job I wanted I was looking for…read moresomeone to repair the fence not really call me three to four times very annoying

    I don't like to write these poor reviews, especially when the people were really nice, however... I…read morehad someone come out to check my tub since it was not draining. We had tried Draino and our own snake but nothing helped. We noticed it's take over an hour to drain and was draining into our outside driveway. I also had a toilet that was flushing weird. Almost immediately after my online inquiry, someone called and even offered a sooner time slot than I had entered online; which was amazing since I was trying to get this taken care of on Father's Day Weekend & take one thing off my husband's to-do list. Someone came out and within a matter of 5 minutes got the toilet up and running smoothly. He was working at the tub for a good 20 minutes and said he was unsuccessful and had to get someone out to use a camera to see what was going on. (this visit was $330+) to unclog my toilet in 5 mins... He enrolled me in some "program" which he said would help him bonus and would ensure if they had to come out again I would get a "discount" Then... an hour later another guy shows up, took a photo of the tub and told me he'd email an estimate. I thought he was going to use a camera down the drain to get more information, but no. Just a photo. I get an emailed estimate to rip out my tub, dig into the foundation and replace any broken pipes for over $8000! This does not include any cost of damages done to the flooring or walls in the process. I was completely stunned... got another opinion and someone came out and unclogged a wad of hair from the drain within an hour and now everything is working fine.. Again, everyone was very nice in the process and truly made me believe they were helping me out and giving me the best deal. I write this to caution anyone to definitely get another opinion before spending the money.

    Pristine Restoration - damagerestoration - Updated October 2026

    Loading...
    Loading...
    Loading...