Hello, I was referred to Pristine Restoration by my homeowner's Insurance. We had wind damage to the front of the house, and the wall in the carport was crushed. Shane and his crew have been fantastic in terms of communication and quality of work. The repair looks good as new, and the people are great. I feel good about recommending them to others. read more

Pristine Restoration was the preferred contractor for my USAA water damage claim. They provided good advice not only for mitigation, but for the replacement of our water heater. They completed the work in good time and with seamless quality. They did a great job at a fair price. read more

Pristine Restoration communicated well during our whole process of reconstructing our office when we had a leak. They did an excellent job fixing our dry wall, matching paint colors any cleaning everything up. I would highly recommend them for your next project! Thanks again! read more

I was referred to Pristine Restoration after I had a kitchen leak. They seemed on the ball initially and even talked to my insurance company when they came out. I had some frustrations working with them throughout the process. I was initially told I would get a temporary sink in my kitchen while the work was being done. This never happened. I was without a sink for 5 months. I was told that someone would bring cabinet samples to choose from. When they came over to talk about the cabinets, they made the decision, they would be white, shaker, and did not really consult me at all and there were no samples. I asked the main guy how much new counters would be (out of my pocket) because my old counters did not match the new cabinets at all. He said he would have to research and would get back with me. I found out later that he had sumitted to my insurance company more money for the counters, which meant that the counters I got to choose from were in the same category as my previous counters, vs. the ones I was willing to pay for out of pocket. It seemed like they were unwilling to think outside the box at all, even if I was willing to pay for it. During demolition, some tile was broken off the window ledge. I never thought twice about or questioned if they would fix it, because they are the ones who broke it. After a few months, when things were about finished, I asked the main guy when the tile would be fixed. He acted confused, like he was not aware it was broken, and then said he would need to look at the pictures. I wasn't sure what this was about since the broken tile was not part of the original damage, but sure look at the pictures. He said he wanted to stop by and see what I was talking about. He seemed annoyed and said that it was probably original tile to the house, and they wouldn't be able to find that tile. He left and then later I found out that he had submitted to my insurance company for more money to fix the tile, even though it was not part of the original damage, and it was they who broke it during demolition. At one point, after they said they could not wire a hoodrange (even though they had removed the old one), I asked who he recommended as an electrician. He told me he doesn't know because he rarely works with electricians. What contractors don't work with electricians? When he came by for the "walk-through" I showed him one spot that looked really bad and was broken, and he literally just ignored me, so I didn't even have the energy to show him another spot. They still have not picked up the old counters that were demolished and me and my teenager ended up taking them outside finally. The subcontractors did a great job, but unfortunately I can't recommend this company. read more

Pristine Restoration - Damage Restoration Near Me - Phoenix, Arizona

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After a long day our family was relaxing, getting ready for bed and my son was about to take a shower. He let us know that the water randomly shit off after he turned it on which definitely shouldn't be happening so my husband went to check another faucet and then put to the water heater in the garage. Real quick it was evident that a pipe or something burst and water was coming out of the wall near the water heater....seconds after that more water gushing through my pantry (other side of my water heater wall) . The water quickly made it past part of my kitchen near my dining area. We were able to shut everything off very quick, but not without obvious damage already. We had to use every towel we owned, but were able to get the water we could see cleaned up. I called and started a claim with my homeowners insurance. We were recommended Pristine Restoration as well as a few others, but we were so impressed with the service and quick response by Pristine that we knew we made the right call. Every one we came in contact with from start to finish was amazing. Sometimes even staying late to make sure they found all the water damaged areas. They cleaned up every mess they made and tried to make the noise of the vans as un annoying as possible. (Still sucked, but bearable.) The communication between Pristine, insurance and I was great and I never felt out of the loop or frustrated. Our home looks like nothing ever happened and I'm grateful for that. read more

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My insurance called them out for me this past Saturday (17-apr-21), and had them do an emergency service and board up my garage door and support structure, as someone had hit and run my house. They came out did the service in just a few short hours. They also cleaned up everything, and explained it all going forward. read more

Pristine Restoration - Board up and emergency services. - Damage Restoration Near Me - Phoenix, Arizona

Pristine comes with my HIGHEST RECOMMENDATION! Knowledge and integrity have secured this company as my Go To, you will be so glad you hired them. Thank you so much for coming out within a couple of hours, shooting me straight, and giving me honest guidance to expedite my resolution and save me money and time! read more

Our insurance recommended Pristine after an upstairs flood. We needed a ton of work. The leak went through the sub floor into the kitchen below. We needed everything fixed down to the floor. We got in contact with Pristine last December. Since we knew we had to replace everything, we took it as a good time to upgrade. At our first meeting I was overly ambitious. Going into other rooms, relocating plumbing, knocking down walls etc. Chad seemed on board and there was good communication back and forth. Fast forward a couple weeks. We are supposed to started the renovation. EVERYTHING we discussed is out the window. They are just there to put everything how it was. The weeks of waiting were wasted. I communicate AGAIN the kind of upgrades we were hoping for. The old tub was fiber glass one piece, that's what they wanted to put back in. We did want that. We wanted a big soaker tub, a specific tile for the shower, new floor tile, new baseboards, fresh new paint, new toilet a new vanity, new medicine cabinets. Literally a whole new bathroom. After communicating this for the second time we picked out our shower tile, and that's pretty much it. The tub was selected for us as was the floor tile based on our wants. Tub gets installed after plumbing gets moved over with no issues ( so we thought). Next is tile, floor tile is fine despite no final day from us, the shower tile goes up, and it looks gorgeous! The tile guys nailed it out of the park. Which makes sense since they were contracted out. At the point we have a tub installed, tile is laid and everything looks great. We wait about a week with no communication from Pristine. I let them know I'm going to have someone else install the shower trim. We get that installed, after months of no shower ( it's April at this point, I have a contact from Pristine saying it would be complete by February) we are finally have a shower and a tub. My wife is water and takes a bath in her new soaker. When we come downstairs the SAME LEAK that caused all the problems is back! It ruined once again the ceiling in the kitchen. The water and drywall leaked all over our newly installed cafe stove. I let chad know right away and he did come out on a Sunday to help take care of it. Turns out the plumber did not install the overflow part correctly causing the second flood. That's resolved. Now I'm expecting the new baseboards we discussed. NOPE! Not only did I not get them, Chad got mad at the tile guys for even removing them. I could not imagine a " professional" tile job getting done without removing the baseboards. None the less, they reinstall the old baseboards, which needed to be replaced anyway. The toilet, when working on the plumbing a part to the toilet was broken and needed to be replaced. Great! We wanted a new toilet anyway. The toilet gets removed, so I go buy a new one. I inform Chad we have a new one ready to replace the old one. He tells me that's not what we agreed on, and will cause him more work. They do install it with no issues. That's where we correctly stand. No vanity, no new medicine cabinet, really just a fraction of the things we wanted. The bills start rolling in, things that I question. Also needles work that didn't need done we got charged for. For example: new drywall where the fiberglass shower was, that needed done. Painting and texturing the drywall that's to be covered with shower tile, that did not need to be done. I talked to one of the painters. I asked if they were painting the walls? Baseboards etc. Nope just this 3 ft section where the old shower was. That summed up our experience with Pristine. It is June as I right this. More than 6 months and we still do not have a bathroom. Do not use Pristine if you're looking for an upgrade. They will just replace, and put it back "how it was" read more

We recently had the unfortunate occasion to choose this company when we had some damage in our house. USAA gave us a choice of contractors to have come in and make repairs and we chose this one. What a huge mistake that was. I honestly can't tell you who's been more dissappointing to work with, Alin or Rich. Alin was absolutely useless and Rich didnt do his job very well either. He'll even tell you he didn't. It was so easy for him to make excuses. This company has failed on so many levels. The communication has been literally non-existent for several weeks and very little has been done as of today (we began this process over a month ago). Flooring isn't done, cabinets aren't done, painting isn't done, baseboards are stacked up. I see the reviews here and I'm not at all surprised by what I see. I didnt think I could possibly be the only customer that's had this type of experience and then I saw their reviews on this website and found out that I wasn't. It's clear by not just my review but others here as well that this company doesn't value their customers very much. If they did I wouldn't be writing this right now. Luckily, we were able to contact USAA and tell them how bad this was going and that we no longer wanted to use Pristine. I guess I could be wrong but sooner or later with outcomes like this I'd like to think USAA would do the same. read more

My insurance put them on the repairs I needed. They started the job on September and completed the job in late December but only because I demanded they finish it. The problem I had with them the group assigned to me did a horrible job and left without ever giving me the opportunity to review their work with their rep. Then more than 6 months later they came out of no where demanding their "money" for the job. When I asked for a final walk through to show them the damages they left behind they ignored me again for another 12 month then finally made good to make things right and even then I feel like I was taking advantage of because there are a lot of things in my home that remained broken or stayed damaged. If you do hire them make sure you are watching out for your home by being the "Project Manager" on site supervising and not trusting them to care for things inside your home because they don't. read more

My attic caught on fire because of my neighbors House catching on fire and spreading to mine. I personally did not call the company the fire department did I wish I would've gotten a heads up on what I was going to get charged for there crevices. To board up my bathroom window and get what looks like a $10 dollar Padlock placed on my front door and my back gate bolted they charged me $800+ which i could have done myself. Another thing if you tell them you dont have insurance they will not respond to you or try to offer you services. I tried calling them two get an estimate on how much my home repairs would cost and they never called me back with a response. Seems like a greedy company to me. read more