We had a severe fire damage to an apartment last year, Belfor was quick to respond to our needs,…read moreover the next 10 months, they worked with us closely to restore the property to rent-ready condition. Our experience is very positive throughout, I'd like to shout out the Mr Steve Gress at Belfor, he really cares about the finished product and his customer. There were a few minor things after the property was restored that need to be corrected. Since we didn't find out the issues until property was occupied by tenants months later, Belfor still worked with us and went out to address the issue. We are very fortunate to have Steve at Belfor to take care of us. I am happy to take any questions reviewers might have about our experience with Belfor via Yelp messaging. Thanks you Steve and Belfor!

Because of my recent experience I will never use or recommend BELFOR for any project. They were…read moreselected by my insurance company to provide restoration after my house was flooded by a plumbing problem. This was a standard flood repair project - standard paint, carpet, pads, tile, and cabinets. There was no drywall repair needed. This was a project that should have taken no more than 2 months, and it took well over 4 months. I encountered the following issues with the contractor and the workers: The lead contractor provided very little and inaccurate communication. I would only receive status reports when I would call after observing days or weeks of no progress. Misleading and false information was provided to me and to my insurance adjustor. He assured me that workers were on site when they were absolutely not. He promised timelines that were continuously not met and there were many lengthy delays. He did not provide adequate supervision of his subcontractors. Workers did an adequate job, but there was inattention to details and lack of respect for my property. When the new cabinets were installed they installed cabinet finish materials prior to installation of the dishwasher. They attempted to force the dishwasher into an inadequate space which resulted in irreparable damage to the dishwasher door hinges. The new RO unit was installed incorrectly - the drain line was installed too close to the disposal output which resulted in dirty disposal water being forced back up through the air gap. The painters washed paint equipment in my flower beds and on the patio with no cleanup. Old baseboards and other construction trash was left in closets and on patios with no cleanup effort. They apparently put construction materials into one of the sewer holes prior to reinstalling toilets resulting in costly plumbing repair. I experienced over 4 months of frustration with BELFOR. I was initially under the impression that they were a quality company. I was extremely disappointed.

I cannot say enough good things about Karen and Logan! I was dealing with a potential water leak at…read moremy rental property and had initially been told by another restoration company that I needed to start work immediately and file an insurance claim. Something didn't feel right, so I called Karen, and she immediately put my mind at ease. She helped guide me toward the right people to identify where the leak was actually coming from and fit me into their schedule so Logan could come out the very next day. Much to my surprise (and relief!), Logan called to tell me that no restoration work was needed at all. We had caught the issue quickly enough, it was already drying, and there was no reason to move forward with unnecessary work. I am SO grateful for Karen and Logan for being responsive, honest, and genuinely looking out for my best interest rather than trying to sell me something I didn't need. They have completely earned my trust and will absolutely be my go-to referral from here on out!

Unfortunately, you meet companies like this under horrible circumstances. For us, it was a monsoon…read morewhich lead to flooding in our home. Logan was the first on the scene. Lucky for me he had an extra pair of boots he let me borrow, and in the days and weeks to follow, I was constantly impressed with his quality communication, expertise, service, and genuine kindness. It was fortunate for us that Kowalski came to our rescue and I would highly recommend them (but be sure to ask for Logan) ;-)

Our pump was not working and Sun Bright Pools said they would be here between 7-9... their tech…read moreshowed up 7-730and had our problem fixed within half hour! We needed a new capacitor!! Thank you Sun Bright Pools!!

We have had Sun Bright Pool service come out on several occasions to repair our pool equipment,…read morethrough our Home Warranty company. They are terrific, to say the least. They are professional, knowledgeable, neat and clean, and all very personable. They provide excellent service and provide us with detail on what is needed or has been done each time. This past week Jerry came out and serviced the pool pump. He called me when he was done, explained what he did and wanted to verify that there were no other problems we wanted him to check. A great guy!! Just like the others that have been sent out! Thank You Sun Bright!! You have my vote of excellence!!!

Service Master is the epitome of unprofessionalism. If you want your job delayed, endlessly, for…read moreweeks on end, go ahead with this company. They started a packing job professionally and efficiently. They took down walls quickly and professionally. One month later and repeated requests for a timeline to finish the job (i.e., restoration) have gone unanswered. This job should have taken at most 2 weeks - instead, my family has now been displaced for 5 weeks (and counting) because Service Master Restoration simply cannot follow through.

I had a fire in my attic when I was on vacation. I didn't have much cell service since I was on a…read morehouseboat on Lake Powell. I did manage to have a chat with the Mesa Police Department who told me about the fire and said they would do what they could to secure the house. A little while later I learned that Service Master had "secured" my home. The boarded the door up because the fire department had broken it down. Then they placed a padlock and hasp to keep people out. I do not know how they got to my house, knew about the fire, or knew I wasn't home. Apparently, that's easy info to get because I learned from people who visited my home while I was gone that groups of people were just parked in driveway and/or along the street in front of my house. Who were then then forcefully asked everyone to leave. They all came back eventually at some point. This whole industry is disgusting. I learned that someone was already in my house "starting the job". I learned that Service Master approached my insurance adjustor who was looking things over and claimed I had provided them with signed authorization for them to start on the mitigation. Which would have been impossible since I was sitting on a houseboat without a single resource that would have made it possible for me to provide a signed contract. I didn't even have access to email. Just satellite text message capability here and there. Or, even know who Service Master is. They called and left messages for weeks saying they had started the work and wanted to talk about finishing the job. No one I know or myself ever gave Service Master my phone number or any kind of contact information. They learned my nephew was visitng the scene and claimed to know him and that he told them Service Master was Ok to begin work. At the time they were the only ones who had access inside my house because it was their lock. Someone could have broken in. I would not put that passed anybody who is in this profession. These low lives are taking advantage of people who are experiencing a tragedy and exploiting their naivety to rip the insurance company and homeowner off without a single bit of guilt. Check out my reviews on All Dry Valley of the Sun and AZ Packout who I had the displeasure of working with to get my home back to living condition. Everyone should visit the Better Business Bureau and file a complaint on every single entity you come into contact with. The businesses work together and provide "kickbacks" if brought along for the job. All Dry brought AZ Packout to my place and told them to take good care of me. AZ Packout then stole my property and did about $40k in damages. AZ Packout has an F at the BBB and 70% of their customers on Yelp have left them a 1 star rating. The lowest possible score. And All Dry brought them along knowing this. It's felony level criminal damage, neglect, and fraud. Do not trust anybody who is in this business. Nothing but lies and falling short on every part of the job. Why else would they not allow customers to leave a rating on the business's websites?

Thank you Desert Dry! They were prompt, helpful and responsive through our entire process. Even…read morewhen we thought everything was done, and we needed some assistance months later, they took care of it with the same level as our initial service! This was our first (hopefully last) issue with dealing with a fire incident with our insurance, they communicated well and kept both us and our insurance in the loop. Though I hope to never need them again, I would trust them and recommend them to anyone!

I received fantastic service from ServiceMaster by Desert Dry. Kevin and Kevin were my technicians…read moreand they were so great. Great communication and patient with describing the work to be done. They accommodated my all of my requests and I feel confident that my house is completely dry and I'm no longer worried about mold. Recommend them 100%.

We reached out to Go To Services as our 3rd call to get our bathroom remodeled (just a tiny, 6'x9'…read morebathroom), but they ended up being the lowest bidder, and seemingly the most honest. Our bathroom had some mold, but we suspected it was simply surface mold and not black mold; our first two contractors that came out just made the on-the-spot determination: that's black mold, we'll need to tear everything down to the studs, replace everything, etc. Go To was the first to say, "Let's take a look at this." Thankfully, everything tested out just fine. There were a couple hiccups along the way: there was a misunderstanding about the tile pricing, and there was a considerable issue with the people who came in to do the tile work causing damage to my front yard by walking through it, using it to set up equipment, etc., but in the end, that was remedied after I talked to the foreman. The final result was a very beautiful bathroom with extremely well-done tile, paint, and plumbing work. They were very good with communication throughout the process and took care of EVERY issue as soon as it was pointed out. I would definitely use them again.

If I could give a NO star review that is what they deserve. There is not enough words in the…read moredictionary as to what this company has put me through. I would NOT recommend anyone trusting this company to do a professional and/or correct job let alone stand by their word or contract. I thought this company was my savior in a terrible time fixing my home from a flood and wow was I wrong because not only did their first crew totally screw things up to where they had to bring in another crew to repair all those mistakes and do things over, a member of one of their crews stole a precious item from my daughters room then management didn't do anything about it, who steals from a little girl! Then now the next big rain since their so called repairs and my home flooded again. Two times my poor daughter has been removed from her room loosing valuables and having to sleep on the floor in our spare room until we could get her room repaired. The first time not the fault of this company but the second sure is. They did not repair my home properly allowing water to flood into my home yet again. Then when I contacted them to do the water mitigation and home repairs they are not honoring the 5 year warranty on my contract from the first nightmare repair. They are full of lies and excuses. Anything they can do to get out of having to cover the repairs. The only thing they did do is come out under the pretense they were going to fix everything per the tech and cause further damage to my home by cutting out drywall, base boards, insulation in an area of the room that we told them was NOT where the water entered which is exactly what the tech found and then they abandoned the job leaving the mess for us to clean up and repair stating they aren't responsible. How can they say they aren't responsible when they didn't even do their due diligence to find where the water intruded into my home instead they choose to blame the landscape company. So to do my due diligence I reached out to the landscape company and explained things and that company came out honorably and did a whole inspection and testing of all the landscape systems and drainage under that contracts warranty and everything was working exactly as it should be at no charge, so that is NOT the cause of the water intrusion into my home. So after expressing all my concerns to this company as to how I had been treated from the beginning, to the fact my daughter has an auto immune disease to outdoor allergens and her room not being securely sealed from outdoor allergens is dangerous for her, to them causing more damage/repair work in my daughters room and abandoning the job, to turning them into ROC, filing a BBB complaint they don't care. I now have to get a loan to get my home repaired out of pocket which is wrong on all levels and unfair. Dishonorable business practices. This is a breach of contract and a violation of consumer protection laws. This business is horrible to do this to anyone! Shame on them! Even 2 very large home builders here in the valley have now fired this company from doing any work for them because of their shady business practices. Yes I am upset as I have a right to be but this review is truly for the purpose to protect anyone out there from hiring this company, throwing away their money basically then going through a nightmare similar to mine!

I truly cannot say enough amazing things about Jenkins Restoration and the incredible work done by…read moreJames Green, who led my entire project. After a flood in my home caused by my AC unit, my floors were completely ruined and I was beyond stressed. From the very first interaction, James turned what could have been a nightmare into a smooth, reassuring experience. James's communication was absolutely exceptional. He kept me informed every step of the way, explained the process clearly, followed up consistently, and made sure I fully understood everything that was happening. Not once did I feel left in the dark, rushed, or confused--every single question I had was answered thoroughly and patiently. The quality of work speaks for itself. Jenkins Restoration replaced my drywall and floorboards, installed beautiful new tile, and reinstalled my vanity and toilet seamlessly. They painted my entire house. Everything was done with such precision and care that you would never know there had been flood damage at all. My home honestly looks better than it did before. What truly sets James apart is how hard he advocated for me with my insurance company. He went above and beyond to make sure my best interests were protected, handled the back-and-forth professionally, and took a huge weight off my shoulders. Having someone that knowledgeable and dedicated on your side makes all the difference. Don't bother going with any other company--you simply can't find companies like Jenkins Restoration anymore. Their professionalism, craftsmanship, honesty, and customer care are unmatched. If you ever need restoration work done, do yourself a favor and call Jenkins Restoration--and if you can, ask for James Green. I would recommend them a thousand times over!

Jenkins was selected by my insurance company after I had a pipe leak. Crew did a good job drying…read moreout my house. They gave me an estimate however when the bill came in it was 40% higher than the estimate. I asked for an explanation but was told they worked within industry standards and the bill was sent to my insurance company. If the insurance company pays it they get to "adjust" the price.

If your rental ever gets hit with a protein fire (aka kitchen fire) call Armando and the crew at…read moreATI Restoration. My tenant in Phoenix managed to turn a cooking mishap into a full-blown smoke-and-soot disaster. Cabinets? Gone. Asbestos? Yep, we had that too. Armando rolled in like the restoration superhero I didn't know I needed. The communication was spot on from day one, no guessing games or wondering where things stood. They coordinated everything with State Farm, so all I had to do was pay my deductible and sip coffee while they handled the chaos. New cabinets were installed, asbestos was safely abated, and the place was restored to better than pre-loss condition. My rental now looks like the glow-up montage in a home makeover show. If you want your nightmare turned into a victory lap, call Armando over at ATI.

Don't fall for the trap when "customer service" responds to your negative review. Read my review,…read moretheir response. Well I contacted them like they asked and it's been 3 months, no response. Don't fall for it, this is big corporate greed, one bad review doesn't make a difference only care this company has is if your insurance can pay. They have awful craftsmanship, like middle school kids doing jobs (except the floor but they sub contract that) that company for me was excellent. They can't paint, level a counter, even our stove is now uneven. Stay away!

My roof had been coated 26 months ago. My AC inspector tells me my roof needs attention. Long story…read moreshort after my free inspection Marshall Sturgill, CEO of Geo Roofing, informs me the last company put an acrylic coating over my silicone roof. This a big no-no in roofing maintenance. With Marshall's guidance I was able to "persuade" the last company to come back and fix their mistake at no charge to me. This short story speaks to the integrity of Marshall Sturgill and Geo Roofing. Marshall could have just given me his estimate for thousands of dollars hoping to secure my business. But he didn't. Marshall did the right thing...even though I was not his customer. My neighbor loved the job Geo Roofing did on his roof coating. I will keep Geo Roofing's card for future roof maintenance. And to refer my friends to.

After a hailstorm, they moved in and sold hard; promised a lot and provided little beyond the…read morebasics. Failed to install a piece of flashing where I now have a leak. Damaged back deck with many promises by the owner that he would reimburse us. "Many promises" was all we ever got. Dropped lots of trash in attic. Put in a membrane over ridge vent, so there is NO ventilation. Scammers, in my opinion. Just out for the quick buck.