Regarding the termination of my membership due to
"multiple complaints." I would like to clarify a few points
Could you please provide specific information regarding these "multiple complaints"? "Since there are cameras in the studio, I kindly ask you to review the footage before concluding that I was disruptive." There are three cameras in the studio that clearly record what happens during classes.
I would also like to highlight that l've never had any issues with any other instructors at your studio. The only incident occurred during a class with Deb Wong
Instead of listening to my explanation, the studio decided to terminate my membership, citing "multiple complaints," which I find questionable since I have never had any issues before.
"And she asked you not spray the reformers and you did it anyway." At your studio, it is the standard procedure for everyone to use the provided disinfectant spray and paper towels to clean the reformers after class
I have been in this studio for 3 months, but I have never used my phone for more than 30 seconds during class in 3 months
Thank you for your response. Since you've decided to process my refund, I kindly ask you to confirm the total amount and the expected timeline for the refund to be completed read more