The good : some classes are fun! If you go to Francisco's class prepare to sweat!! Loida's is a party!! Yoga: pretty chill!! Rochelle is so nice too! The bad: a lot of mold and it doesn't seem like the manager is doing maintenance at all. Also since the new manager started instructors seem stressed out I feel is unnecessary read more

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I will admit, I'm not a local. I was staying at a nearby hotel with a gym that was under renovation. For that reason, I searched for a gym with a day pass offering - I landed on Fitness 19. I paid $20 for a day pass with the intention of getting in a good workout. As soon as I paid and tried to his the equipment, that's when I found most of the equipment (exception of treadmills) was taken. As soon as something opened, someone else was there to swoop in and the waiting game reset. The gym has some pretty good options from an equipment perspective, but the person to equipment ratio doesn't support efficient hopping to different equipment in a timely manner. While I am appreciative that they offer day passes and by extension the option to work out, the crowd made it non-optimal. read more

I visited for like less than 5 minutes to just check out this gym. I haven't used the equipment yet or attended a group class yet. STARS (stand out qualities) -Seems to have most of the main equipment -Group class room is decent size and has good amount of equipment -Most things seem good condition based on a quick look around STAIRS (areas of growth) -Small but fits needs of many TIPS -I would check out other reviews made about management and bathroom wall with mold. I didn't see any issues when I went but good to be aware if you plan to visit regularly read more

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Came in just after 5am went to the restroom first before working out one stall is completely out of toilet paper the other only has a small amount left, went up to the front desk and told the guy about the toilets & he said he would send someone to refill the rolls.I went and worked out then rechecked the bathrooms and nothing was done,walked by the front desk and two guys just sitting there at the screens! apparently the one I spoke two,the bigger of the two guys didn't relay the message very unprofessional! Hate to be the person who uses the restroom and finds out to late that there's NO paper left! read more

Just saw the manager walk in with Starbucks and hand out drinks to his friends working out.(ALSO, dude who got the drink takes his sweet ass time doing fifty thousand different variations of the same workout on the corner cables. Not that that's on the manager but dude's wack as hell). Back to my point, this manager dude is spending the company card on lattes rather than fixing the god damn pec deck machine. That's all I'm asking for bro . FIX THAT SHIT BRUH read more

12/22/2025 - Thank you guys for consistently being 1 hour+ late and wasting everyone's time. Even the manager is an hour+ late on some days. Shout out to Jake. Thank you for setting an example, and picking the right employees to sleep in. Today, you guys opened up around 5:22am. Why don't you guys respect the 4 am opening time you guys advertised. While I'm writing this: * water fountain filter is on the red light. It might start to spew brown water like last time in July. Why not replace it consistently or atleast when it hits the yellow light? Hope no one gets sick, and no one wants to buy expensive water bottles. * how the hell are there almost more broken equipments then there are functioning machines? Why do broken equipments get fixed after 3+ months? read more

There is never any air in here. It's always hot and doors are always shut tight. The whole floor in the rest rooms smells like urine.

The basketball court had one side down, no hoop rim due to wood floors warping and some pieces removed. The other remaining rim was up but the wood floor also was warping. That was 1 year ago. I think it has been 2-3 years since the one side was closed to play. Has the basketball court been fixed yet? It's October 24, 2025. Thank you if you know. read more

This review is for the manager "Jake DeSantis", he and his business is not mural or based on honesty. They set up your personal bank account for monthly payment and if you have a medical reason to cancel your membership, they continue charging you forever. Then when you finally stop them to charge you, they send your personal info to the Collection Agency to destroy your credit score and making your life miserable with the creditor's calls and letters! Never trust Jake or Fitness 19! read more

3 stars sums it up here. The front desk staff might as well be sleeping cause they don't greet you or say a word to you when checking in. All the cardio equipment is cramped and on top of each other due to lack of space. 2 of the stairmaster machines are out of service and 1 weight machine is out of service. The only problem so far is that the bathroom is clean. read more

Hello, I was a fitness 19 member before pandemic and I always enjoyed coming here. My son & his friends joined your summer Promo for $1 but didn't realize that there's a commitment from it. They all missed to read all the information which is an honest mistake. Now that they're back to school theyre unable to continue coming. He can't afford to pay monthly nor cancel because he doesn't have a job. Is there a way that this matter/misunderstanding can be fixed? Thank you so much. Reaching out because it's a gym family that I know will understand and trust. From a concerned parent, Mom read more

Second time this month from the times I've gone, where the gym hasn't opened on time or at all within the time I've waited. Today I waited until 4:40 and no one showed up to let us early gym goers in. I really want to continue giving this gym a chance but I might need to go back to my old gym since this one just can't seem to get its shit together. Towards the end of last year, same issue with opening. It was getting better and now its starting to go back to where it was with opening on time. Happy to withdraw my membership starting next month. read more

The gym was filthy today. Excrement in the toilets. No TP or toilet seat liners. Water all over the bathroom counters. The hand-dryer goes off and on even when there is no-one using it. The bottom of the water fountain is starting to fall off. The treadmill had dust and sweat marks all over it. It's just gross. It gets really steamy in the gym and the condensation collects on the windows and starts dripping down. It's a shame that clients aren't more valued as demonstrated by having a clean gym. read more

I've been a member for more than 10 years. All of the machines work some of the time, and some of the machines work all of the time. Staff is helpful. Place is clean. I miss the yoga classes, and haven't been to any classes recently. Price is right. read more

They charged us recurring amount of $35 twice a month for personal training services that we didn't receive under my son's name. They also made a mistake auto debiting thousands of dollars and finally refunded us after we contact them. It is very time consuming dealing with their billing department. What a mess! read more

#FattoFit/swoleasf thanks To gabby signing me up very fast I will forever cherish this moment

I joined a few months ago. The staff is excellent, always friendly and helpful. The clientele, very friendly and welcoming. Good equipment, great classes. But...there is a HUGE health and safety issue that is not being addressed. I took photos, and even spoke with other members -- the bathroom wall is crushed in and wallpaper over it that shows a massive gap of feet, not inches. Not only is moisture and bacteria settling in, but spraying it with bleach is not the solution. Is there black mold? Will we all be facing respiratory issues in the future? For this reason, I am sorry I joined...the facility is not maintained in the bathrooms, and there is no way to contact corporate to handle this. It appears the manager cares less about safety and our health than getting more memberships. read more

Fitness 19 - Now they've added masking tape to the problem. - Gyms Near Me - San Bruno, California

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Came here on a day pass with low expectations, but I was pleasantly surprised. As soon as you walk in, the front desk staff is very welcoming and informative, guiding you to the equipment and facilities. The bathrooms were very clean, and the workout areas were well-maintained. Everything works as it should. My only complaint is that the gym is a bit small. Other than that, for $19 a month, this place is great! read more

Let me start by saying I joined Fitness 19 two summers ago when I was home from college. I figured the $15/month was manageable even if I wasn't there all year. Since I go to school out of town, I only planned to use the gym when I was back home during breaks. I still paid every single month even when I wasn't there, just to avoid the hassle. Fine__whatever. Fast forward to a few months ago, I called them directly and spoke to an employee to pause my membership while I was away. He told me he would take care of it. I trusted him. That was clearly a mistake. (BTW at the time I called, I was only allowed to pause for max 4 months with small fee) Since that call, not only did my account NOT get paused, but I've been charged every single month--plus late fees on top of that??? Like, are you serious? First of all, I haven't been using the gym. Second, I have auto-pay set up, which I activated when I first signed up so why are there ANY late fees at all?? That literally makes no sense. I never turned off auto-pay, and I definitely never received a single call, email, or notification saying it failed or that my payment didn't go through. So what's with all the extra fees? Then last month, I noticed a charge for $85 out of nowhere. Turns out it was their so-called "annual fee." I nearly lost it. That's on top of the regular monthly fee and the random late fees that should have never existed in the first place. And for what? I haven't used the gym in forever. I was already paying when I wasn't even using the service, and somehow they managed to make it worse. When I called AGAIN and asked to speak with a manager to explain the situation, he basically shrugged me off. No effort to fix things. Just told me there's nothing he can do--no refunds, no waiving late fees, no accountability at all. So basically, even though I called ahead of time to pause my membership, and I trusted an employee who assured me it would be handled, they still kept draining my bank account month after month--and it's MY problem now? And now that I'm trying to cancel for good, they want to charge me for another month PLUS a $50 cancellation fee? What in the actual hell? I haven't used the gym in nearly a year. This whole thing feels like a straight-up scam. They just keep pulling money out of my account for a service I haven't touched, piling on fees, and then refusing to take any responsibility. This gym doesn't care about its members. All they care about is milking your account dry, and hiding behind shady policies and unhelpful staff who just say "sorry, there's nothing we can do." I've never felt more ripped off by a company in my life. I'm a full-time student trying to manage finances and this gym just kept quietly draining me, month after month, while offering nothing in return. I feel completely robbed. If you value your time, money, or sanity, STAY FAR AWAY FROM FITNESS 19. Their policies are trash, their staff is unreliable, and their billing practices are shady at best. This place is a scam wrapped in gym clothes. Never again. I'm done. read more

This gym has been under new management for several months, and I think it's time for an update. New management, new rules? There has definitely been a shift with the new guy, and it reveals itself in how well the gym has been maintained. Since the departure of the previous manager, the women's restroom has been neglected. The entryway to the restroom is falling apart, and in recent days, the wallpaper fell off, revealing mold on the underside. There has been a quick fix that still leaves the mold unaddressed. (This is an owner/upper management issue.) Now, onto the restroom itself. The stalls have lacked basic necessities; the counters used to get wiped frequently, too. Do they have someone to clean the ladies' room? Yes, and it's a one-MAN-cleaning-crew; the problem with this "crew" is that HE has walked in multiple times unannounced, leaving me feeling uncomfortable and unsafe. Today was no different. Have I brought this concern to Jake, the current manager's attention? Absolutely, and I was met with his lack of customer service skills and lack of empathy. While at his desk, he paused, made little to no eye contact, and displayed his disinterest; his sole focus seemed to be the visible spreadsheet he had been working on. I have also reached out to the district manager via email to no avail. I was also given a phone number to reach someone at the corporate office, but no one returned my call. So here I am revising my review in hopes of getting someone to give this iron sanctuary the attention it deserves. read more

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Loved fitness 19 after my horrendous experience at 24h fitness (see my last review before this!). I am looking to relocate in the area but the gym I choose is definitely a deal breaker on where I am going to live. I decided to try fitness 19 - they offer a 7 day pass to locals and technically because I don't have my California state license yet, I wasn't supposed to be able to try it yet based on their terms and conditions. The staff were extremely kind about my situation and still let me book a one day trial to test out the gym! A+ for customer service alone. He even took the time to walk us around for a tour and explain pricing even though we weren't paying customers (yet!) The pricing is very affordable and if you're a Canadian looking to relocate to the US.. let's just say they're half the price of a standard gym here! This gym is pretty well kept with a lot of cardio equipment, a stretch and body weight area, a cool water massage chair, a room where classes are held and even a powerlifting area with bumpers! All the equipment was well maintained and they had tons of variety even in a small area. The only thing I would "complain" about is that the gym is a bit small for my liking and even in the middle of the day on a weekday, it was pretty packed and it was hard to wait for certain pieces of popular equipment (the chest fly machine was a fan fave, with people lining up for it with their bags lol) Anyway - I'd definitely recommend this spot to anyone in the area especially when their pricing and the facility you get. Not to mention they were the ONLY gym kind enough to understand my situation and be kind about it - which is why all the other gyms lost our business immediately with the stank attitude. read more

High regards for Jesus! Professional, friendly, consistent aura and just positive vibe all around! He shows up for himself and for the members of the gym - this is much appreciated in an establishment where people are leaning towards a balance experience. We need more of Jesus! Thank you! read more

Fitness 19 - Jesus is the bomb! - Gyms Near Me - San Bruno, California

Sorta broken and conflicted while writing this review as I've been a loyal member since 2021. At the time, what this gym was offering regarding equipment, tidiness, and location relative to where I live, the price was unbeatable. I was amazed I could get so much value for how much I was paying. Staff and the gym goers were always really helpful and informative as I was getting into gymming. The manager or supervisor from what I could assume at the time always kept the place in check and I swore I never saw it dirty. Fast forward to now and those standards have seemingly decreased and surprisingly enough, I am paying more than what I was back in 2021. I've seen various staff come and go and the management from before I no longer see so I assume there's been a huge change behind the scenes. However, the gyms standards have seemingly gone down. Equipment that breaks down is often left for long periods of time before they are fixed and the cleanliness is questionable now. The men's bathroom is often found pretty dirty and not kept up with missing bathroom supplies. At a time, the bathroom walls were seen falling apart and lockers even growing some bacteria. I can't blame ventilation or hvac since the place is pretty small but the mold on the walls that has been left unkept for maybe months or even longer is a serious concern. Definitely poses as a safety hazard taking into consideration the number of people that go every day. Also insulting to see staff cleaning machines with a duster or towel when's there's a clearly visible and bigger issue on the walls. This place has a soft spot in me because it got me active again, however it's difficult to justify staying knowing I'm paying more for decreased standards. Seems priorities aren't in all the right places at the moment. read more

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It's a love hate relationship with this gym love the location the early opening hours sometimes it can be run a little better at the end of the day it's a good gym with solid people read more

(This review is copied over from what appears to be their original Yelp page: https://yelp.to/7MgP0Yfpvxb) TLDR: Do not fall for their new membership promos. This gym is worth LESS than it's price and should be avoided if you're interested in non-cardio exercise equipment. If you enjoy workouts before 9am or only use cardio equipment, go for it. On paper, this gym is hands down the best value option and conveniently located for those living in the San Bruno area. Lots of cardio equipment, although squat racks and benches are limited to 2 each, and is generally clean. From time to time, things break down like exercise machines or the toilets, but they are usually fixed within a week. Overcrowding and handling of membership are what makes this gym impossible to recommend. They are constantly running new membership promotions, be it waiving annual fees or offering reduced monthly dues. I have varied my visits to this gym at all times of the day (i.e. 6am, 9am, 11am, noon, 2pm, 4pm, 6pm, 8pm, 9pm) and it is ALWAYS crowded, with the one exception being early morning (before 9am). Those limited benches and squat racks I mentioned before? Forget it. The chances of you using one without waiting a minimum of 10-15 minutes or up to half an hour is basically zero. With all the promotions they're running (I've rarely visited without finding an ad board up front) means this problem will only get WORSE. If you're new to the area and looking for a gym, buy some dumbbells and a chair to workout at home (because that's about all you'll get to use here) or pay up for a nicer gym. On cancelling membership: just know that you're locked in for the duration of your 12-month contract, unless you become medically unable to workout or move 25+ miles away. A buy out option is available, but this gym outsources their membership billing to another company, ABC Fitness (see: skirting responsibility and poor customer service). Always read the fine print! read more

After 15 weeks in SIP, Fitness 19 San Bruno has finally opened back up! Although I've been enjoying my at-home workouts, it was nice to get back in and lift some real weights! Not gonna lie, I'm hesitant to return to the gym for covid reasons and I'm glad Fitness 19 is taking safety somewhat seriously. When you first walk in, masks are required in the lobby area, you'll scan your member tag and you'll have your temperature checked by one of the staff. A staff member let me know that at the end of each night, they have an outside cleaning company coming through to do a deep clean, which for me means, I'm going as early as possible to avoid the crowds and to use the gym at optimal cleanliness. Free weight, squat racks, and bench areas remain exactly same. On the cardio machines, every other machine is blocked off to promote social distancing, so only 2 ppl on the stair master at a time, one row machine, but still a handful of bikes and treadmills available. Water fountains are not-in-use, only the water bottle filler is available. Bring your own yoga or workout mats, because this morning, the typical ones were not available (makes sense to me). This gym is notorious for running out of wipes, so I hope they stocked up! Although they are taking safety precautions, MASKS ARE OPTIONAL in workout areas. This morning, only half of members (maybe 20 ppl inside) were wearing masks. Depending on how you feel bout that, will obviously determine how comfortable you feel bout working out here. They say the max occupancy is 80 ppl at a time, which seems high, but that is why I'm making a choice to go as early as possible. The workers at the gym can only do so much, so it really comes down to all members here doing their part, looking out for one another, re-racking weights, and wiping down equipment more than usual! read more

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Place is predatory. Their cancellation policy is ridiculous. Want to cancel at Planet Fitness? Walk in and it's done by any member in less than 5 minutes. This place requires you write a freaking letter stating your cancellation, A FREAKING LETTER! They've been charging me for the last two years when I had come in to cancel during Covid. Still charging me to this day. F*%king garbage company. read more

The only good thing about the gym is the opening hours, as it opens at 4:00 am. Otherwise, I don't recommend it. The equipment has been under maintenance for 30 days (the same equipment), and the water fountain has been broken for 15 days, as if it weren't bad. Today they removed it, meaning the gym has no water . Besides, today I went to train my lower limbs and three pieces of equipment for my legs are under maintenance. I don't recommend it. read more

The last time I posted a review; I was very disappointed with the new direction the gym was taking. Since then, I'm impressed with the turn around. Jake has created an environment that is welcoming and friendly. I find the staff has treats me like a known member of the Fitness 19 community. Keep up the great work! read more

A membership is decently priced and there's plenty of machines and equipment. It's a little small so there's not much space for workouts with dumbbells or kettle bells like rdls for example. I've been going for a few days and I like it. also the bathrooms are always clean. read more

I'll start this review off by saying I've been going to this gym since Jessica was the original manager. She did an excellent job with the resources she had in keeping this gym afloat. San Bruno lacks any reasonably priced gym other than Fitness 19. Like other countless reviews have stated before me, the new management team introduced by Fitness 19 Corporate to this San Bruno location has DESTROYED the gym. I won't write a long winded review, but I'll highlight some key points; 1. The bathrooms are FILTHY. At the time of this review, both bathrooms are out of service due to reconstruction. Gymgoers (including myself) are forced to use a Coachella style bathroom trailer that is usually dirty, unstocked, and smelly. For 25 dollars a month, you would expect to at least be able to use a clean bathroom. I was met with confusion by the staff when I asked when it would happen; its like nobody had a clue. The manager (who I'll touch on later) claimed the same lack of knowledge. 2. Machines are constantly out of order/service, with technicians coming to fix the machines DURING prime workout times (morning and afternoon before/after people's workdays). Totally unsafe. Additionally, the "janitors" they have hired (who is one individual person with a mop) clean in-between people as they workout and has no courteously to ask people to kindly move. 3. The manager. I'm a quiet person myself, so I know how hard it is to open up and make connections. Jake, the manager of this location, is not personable, lacks any care, and comes off as very nonchalant and disrespectful. Additionally, the staff that work under him also reflect his attitude and show little care in the gym or the people inside it. They have a guy who comes in who appears to be his boss who checks in from time to time, but I haven't seen any change in behaviors from Jake or the staff here. All in all, if you come here to workout and leave, you'll be fine. Don't expect anything more. read more

Customer service is seriously lacking. It doesn't take much effort to greet your customer warmly. The manager needs to lead by example too. I'm going back to 24 Hour Fitness where you at least get a friendly greeting when you arrive. read more

Update 12/23/2024: The review below was reported as "fake or fraud" by Fitness 19, which resulted in my recently created Yelp account being deleted. It's not great to see Fitness 19's approach to criticism be silencing people, but it is what it is. I'll continue to post this review. I don't usually write long winded Yelp reviews, but I feel this gym deserves one for all the wrong reasons. I'm not one to bash others or criticize how others run their business, but Fitness 19 corporate needs to immediate address the numerous issues going on at this San Bruno location if they want any chance of competing with the other gyms in the local area (Crunch, Prime, Planet Fitness). I've also been in the fitness industry for a little over five years as a personal trainer, so I know the basics of what a good gym should have and what it shouldn't have in terms of behaviors and cleanliness. The gym: The gym itself, when walking in, looks like your typical run of the mill budget gym. Machines, free-weights, and a separate class/yoga room are available for use most of the times. The clientele here range from older seniors to young high schoolers, depending on the time of day. People are generally friendly, but you get the occasional "gym-bro" at times who will sit on machines for hours or walk around shirtless. The ventilation system is a standard fan/air recycling system that drips condensation onto the floor and at times onto your head when your walking around. Drinks and protein-themed food are available for purchase at the front via cash or card. You would think a gym would care to keep a clean bathroom for both genders; nope. The men's bathroom is run down, moldy, and is obviously not taken care of. From what I've heard from female patrons, the women's restroom also lacks serious attention. The janitor that is there is a contractor who uses the same mop that he used on the floor on the door handles and windows. I addressed this to a staff member who didn't have an answer for me and referred me to the manager of the gym. More on *him* later. The staff: There have been numerous other reviews who have addressed the staff team who attend to this gym. They all appear to be young adults. The times I have needed attention purchasing a drink or asking a gym-related question, I have been met with a lack of attention, with either staff not being present at the desk, being distracted using their phone, or disappearing into the backroom. I can recall one time in the morning that I waited fifteen minutes in the front to manually check in using my phone number; the staff member working at the time (I think his name was Brian?) was to busy speaking to a female patron about something personal. After waiting for fifteen minutes, I walked through the gym. I understand good customer service is important and building connections with the people who frequent your gym, but obviously having off topic discussions is not while working. Other reviews mentioned the staff smelling like marijuana. There have been times where it was obvious, and it was off-putting. The manager: This guy deserves his own section. There have been NUMEROUS reviews that have addressed this guy specifically. Jake DeSantis is not a people person, end of story. I have attempted numerous times checking in to say hello, ask how his day is going, if there are any promotions to tell family/friends about, etc, and have been met with absolute awkwardness and disrespect. I can recall on numerous occasions where I am speaking with a staff member about the gym equipment where he will then barge in the conversation, ask what the staff member is talking about, and dismiss them and then talk to me like we were originally talking the whole time. Talk about WEIRD. At the times I have been able to have a conversation with him in regards to the gym, he was cold, uncaring, and didn't have much to say, other than sound like a robot. You can also sense that his own staff is uncomfortable around him, as I have heard the front desk speak about him negatively when they are together at the registers, with the main topic of conversation being that he's just "terrible". I'm not sure if it's a personality conflict with this guy, or if he is just shy, or if he is just absolutely and utterly robotic and unfriendly, or if he doesn't want to be there, but there is definitely a disconnect in this managers behavior that doesn't ring well for positive customer service. I attempted to speak with the District Manager, Sergio, about my concerns with the manager, but was told to submit an email to corporate, despite not being provided one. All in all, it's disappointing to have a gym with high potential in a great area of San Bruno being ran like this. read more

I don't usually write long winded Yelp reviews, but I feel this gym deserves one for all the wrong reasons. I'm not one to bash others or criticize how others run their business, but Fitness 19 corporate needs to immediate address the numerous issues going on at this San Bruno location if they want any chance of competing with the other gyms in the local area (Crunch, Prime, Planet Fitness). I've also been in the fitness industry for a little over five years as a personal trainer, so I know the basics of what a good gym should have and what it shouldn't have in terms of behaviors and cleanliness. The gym: The gym itself, when walking in, looks like your typical run of the mill budget gym. Machines, free-weights, and a separate class/yoga room are available for use most of the times. The clientele here range from older seniors to young high schoolers, depending on the time of day. People are generally friendly, but you get the occasional "gym-bro" at times who will sit on machines for hours or walk around shirtless. The ventilation system is a standard fan/air recycling system that drips condensation onto the floor and at times onto your head when your walking around. Drinks and protein-themed food are available for purchase at the front via cash or card. You would think a gym would care to keep a clean bathroom for both genders; nope. The men's bathroom is run down, moldy, and is obviously not taken care of. From what I've heard from female patrons, the women's restroom also lacks serious attention. The janitor that is there is a contractor who uses the same mop that he used on the floor on the door handles and windows. I addressed this to a staff member who didn't have an answer for me and referred me to the manager of the gym. More on *him* later. The staff: There have been numerous other reviews who have addressed the staff team who attend to this gym. They all appear to be young adults. The times I have needed attention purchasing a drink or asking a gym-related question, I have been met with a lack of attention, with either staff not being present at the desk, being distracted using their phone, or disappearing into the backroom. I can recall one time in the morning that I waited fifteen minutes in the front to manually check in using my phone number; the staff member working at the time (I think his name was Brian?) was to busy speaking to a female patron about something personal. After waiting for fifteen minutes, I walked through the gym. I understand good customer service is important and building connections with the people who frequent your gym, but obviously having off topic discussions is not while working. Other reviews mentioned the staff smelling like marijuana. There have been times where it was obvious, and it was off-putting. The manager: This guy deserves his own section. There have been NUMEROUS reviews that have addressed this guy specifically. Jake DeSantis is not a people person, end of story. I have attempted numerous times checking in to say hello, ask how his day is going, if there are any promotions to tell family/friends about, etc, and have been met with absolute awkwardness and disrespect. I can recall on numerous occasions where I am speaking with a staff member about the gym equipment where he will then barge in the conversation, ask what the staff member is talking about, and dismiss them and then talk to me like we were originally talking the whole time. Talk about WEIRD. At the times I have been able to have a conversation with him in regards to the gym, he was cold, uncaring, and didn't have much to say, other than sound like a robot. You can also sense that his own staff is uncomfortable around him, as I have heard the front desk speak about him negatively when they are together at the registers, with the main topic of conversation being that he's just "terrible". I'm not sure if it's a personality conflict with this guy, or if he is just shy, or if he is just absolutely and utterly robotic and unfriendly, or if he doesn't want to be there, but there is definitely a disconnect in this managers behavior that doesn't ring well for positive customer service. I attempted to speak with the District Manager, Sergio, about my concerns with the manager, but was told to submit an email to corporate, despite not being provided one. All in all, it's disappointing to have a gym with high potential in a great area of San Bruno being ran like this. read more

This place has gone downhill ever since the new manager "Jake" has taken over. He is unfortunately offputting personality wise and has no customer service skills. I asked him one day for information to sign my daughter into the gym and was met with a blank stare and no reply. I walked away, creeped out. Staff members smell like marijuana coming in and out of the back room and flirt with customers while working. Totally unacceptable! I will be cancelling and moving over to Crunch! read more

So, I been going to this gym. Letting the employee know that I am from San Mateo fitness 19. My friend and I are planning to work out together and such. She didn't say anything until my friend was trying to signup for this gym. But then we are told that this gym is different compared to the one in San Mateo. Your fitness 19 website doesn't say anything at all. I just checked it. I mean like 24 hour fitness vs Super sport. At least, it is a little different name. Kind if like false advertisement. We felt like. read more

Gym a little on the small side but any lack in size they are making up in great/personable employees i had the manager Jake help me out and was great definitely advise getting a membership here read more

Lately, your employees have not been consistent opening at 4AM. I signed up to this gym because you guys were the only ones that open at 4, but I might as well sign up elsewhere. UPDATE - it is 3/15/23 Another morning of a late opening. This is getting ridiculous. This is becoming a once/week thing now. read more

If you notice a trend here in the last few reviews, we can all agree that the new manager isn't up to par. I think we know who we're talking about. Guy with glasses, and blonde/dirty blonde hair. Curtain hair or manbun type hair style. Not sure exactly his name, maybe Jake?. The vibe you get from him is that he obviously doesn't want to be there. - Opening time is whenever he feels like it if he's the one opening. Sometimes opening is an 60 - 90 minutes late. - Zero customer service skill. You say good morning or wave at him, he'll stare at you as if you killed his dog, and won't say anything. - Equipment is busted? Check out the seated hamstring curl that's been out of commission since the end of August 2024. Still broken as of October 2024. - You want to give feedback or have a safety concern just like in the recent yelp review/complaint about a ladies restroom safety concern? You'll probably get ignored. Do you think we ask for too much? - Just like the previous yelp comment- Managers should be the ones leading through examples. Be friendly, pretend like you care, open up on time, and fix your equipment(preferably soon, and not 4 months after it's broken). That's all. Those are really just the baseline to make 98% of the customers happy. --------------- Honestly, aside from the new manager, I think the other workers are incredibly friendly, approachable, and kind. The type of attitude and environment needed for people who want to better themselves especially for the newbies coming in. read more

I've been going to this gym for about 4 years now. I enjoy coming here because of the workers, and other guests. Everyone is friendly and welcoming. The price is fair in terms of what you're paying for. The gym is a little small but they have all of what you need. I wish they added more squat racks, however, since there are only 2. Gym does get packed around busy hours of around 5pm. Can't beat $15 a month for a gym that has everything you need. read more