I had been wanting to share and post this but I have been busy from a personal event, but it's time to do so. I want to share my experience at this nails spa called THE VENETIAN at La Centerra. I was there on April 17th around 5pm, I went with my future daughter in law who was getting married with my son 2 days later and my 2 kids. As we walked in we showed the people at the front desk a designed and ask if someone could do it and how much it would cost, they said they could do it and the price would be $110.00 dls, we also requested for the price of a pedicure with acrylic overlay and they said $40.00 so $150.00 total, this was just for my daughter in law (I had my regular pedicure and dip manicure).
First situation occurred when suddenly the pedicure lady said the acrylic overlay would cost more, after calling the person at the front desk to confirm he had given us a different price we just agreed to the new price and continued the service... about an hour later and after several attempts of doing the first nail design to my daughter in law (I was done by then) and it's important to mention the nail lady was very frustrated and her customer service was being awful, well she just suddenly said she couldn't do it anymore, she suggested getting a regular polish with glitter instead , of course my daughter in law said NO, she said she wanted the designed she initially asked for and they said they could get it done, after calling the owner (we didn't know she was the owner at that moment) and several others to the area we were at, the owner said they weren't going to do it and we had to either pay for what they had done or they would cut the nails off her! At that moment I started filming with my phone and as I end the recording I notice one of them (a man) is calling the police telling them we want to leave without paying , by that time by kids are very scared and I tell my daughter in law to get them to the car and I walk to the front desk and request my bill, including the horrible nails they had done to her, and as I stand there they tell me they won't let me pay until I erase the video from my phone, and the man on the phone is telling the officer that I don't want to pay, I tried to speak loud and I said "NO that's not true, I'm trying to pay and they won't let me because I have a recording", I insist of paying telling them "I'm going to pay you for whatever you want to charge me, please charge me and let me leave" (I'm thinking that if I leave without paying they will then charge me with theft so I know I can't leave until they charge me). I had to agree to erase the video and then they agreed to charge me, I erased the video in front of them and then they said they couldn't give me a receipt (I was paying cash) because they were out of paper, I asked them to email it and they just said they couldn't, I told them not giving me a receipt for payment was against the law and they offered to write the receipt on a piece of paper which is what they did, the owner supposedly signed it on the back but that is clearly not a signature. As I leave the store, felling so humiliated, crying, and seeing my kids crying inside my car worried about mom, I new I had to share my story so no one ever has to go through this again. It is important to say that we are immigrants, just like them, and yes we felt discriminated. And I know for a fact they would not treat a white customer the way they mistreated me and my family!
Luckily iPhones have a "deleted" folder were you can always recover what you erase. So this is my store with THE VENETIAN NAIL SPA at La Centerra, I know it's a very busy place and I know my story might not make a difference, but then again it might, please consider taking your business to another place where they have integrity, values and ethics. read more