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Looks can be deceiving. From the looks of it you would think it's an ice cream shop, hence the ice cream cones at the entrance and decoration throughout. This place is more of a specialty chocolate store with a sorbet shop on the side. Very little selection for the sorbet. However lots of chocolate options. For the price, I expected more. The smallest cup and a medium size cone, the total was almost $20.00. I want to say very good customer service but the line was slow to move. The shop was nicely decorated for a "vibe". I would go again as a treat to my kids every now and then...
Stopped by Venchi after watching a movie since I was in the mood for something sweet. Had the Pistachio Kunafa Delight and Peanut Butter gelatos. The gelato here is legitimately fantastic! There's just something about the consistency and flavor of the gelato that resonated with me. Could just tell that the product was quality. Staff were really friendly here. Came here late at night but they were still very helpful. No complaints here. I would have expected Venchi to be quality given that the gelato does come straight from Italy, but it still really wow'd me. Definitely earned its spot at Americana!
I went to Venchi yesterday for some gelato and have to give big props to the staff! There was a person in line who spent literally 10 minutes sampling items and asking for other freebies while the line grew, and grew, and grew. The person helping the customer was so patient and kind, even with his requests of asking for free items. He didn't rush the customer at all. The other staff member noticed the line growing and stepped in to help start taking orders to speed up the line a bit. The staff even noticed someone trying to cut me in line and made sure to take my order first. I was just so impressed with the two staff on duty yesterday afternoon! That alone made me fall in love with this gelato shop. On top of the great service, the gelato was so incredibly good I had the Venezuelan Chocolate with Hazelnut and it was so darn good. It tasted like ferrero rocher in ice cream form. It was a huge portion in the small - I couldn't even finish it! And such a cute little outdoor area to relax and chill at The Brand at the Americana! Overall, a great experience and I'll absolutely be back again.
Amazing service, thank you Emma for helping us with our gelato selections. Some of the ice cream were sweeter than what I remembered but all in all a great experience. Lots of seating in front of the store with umbrellas for a hot day. Right across from the fountain so able to enjoy a fountain "show" while eating. They freshly make the waffle cone and it was a little warm still when I got my ice cream. I ordered the crunchy waves, the stracciatella and the Piedmont hazelnut. They were great separate but also amazing together. First time I had them was in Rome and I wish they'd come to Colorado! If you're California or New York, make sure you look them up and give them a try!
There was a bit of a line but Alyssa took our order while we waited, so it nicely sped up the process. They allowed us to have samples before picking a flavor, which is very kind because companies don't have to do that. I chose the Pistachio Kunafa Delight, and it had so much crunchy goodness that they couldn't make a scoop small enough for my cone. They had to put in a cup and place the cone on top. Either way, it was still delicious and I would definitely go back to this location again.
The workers were very nice here and I loved the decor. I just got a sample of the gelato, but I wasn't a fan of the texture and it was on the sweeter side. Decided to get a few of the chocolates to try and they were good, but not amazing. The only ones I would get again were the Dark Chocolate & Nibs and the Blood Orange Chocoviar. The chocoviar was very unique and it was really nice of them to offer samples although we weren't a fan of any of the other flavors we had tried. Average place overall for me. If you like sweeter chocolates/gelato, this may be the spot for you.
My friend and I were walking around Glendale and craving gelato, which honestly I always am. He wanted something tiramisu, so I looked this place up on Yelp and we decided to try it. I got the tiramisu and hazelnut, and both were so delicious. They also had a hazelnut cream that I ended up buying and bringing home, which was such a good decision. It even had a cute little Easter bunny on top since it was right before Easter, which was a fun touch. There was a long line, but it moved pretty quickly and the service was great. Definitely worth the wait. This spot took over where Sprinkles used to be, and I will say I'd choose gelato over cupcakes any day. I'll definitely be back.
Gelato shop within the Americana at Brand shopping center. By virtue of being located within Americana, this place is most likely gonna be pretty busy at any time, especially during the high traffic times at the shopping center. But they feel very organized and they do take your order when they can before you even reached the counter. So it helps speed things along. Vibe here is like your average gelato or ice cream shop. They sell a lot of chocolates in addition to their ice cream though. For the flavors they have the classics as well as some fun options. I got the stracciatella and baciodidama (you get tot combine two flavors with a regular serving). The baciodidama contained some biscuit for some extra texture. I enjoyed my combo very much and their gelato was super creamy and delicious Parking to get here... my friends and I actually parked a couple blocks away from the shopping center because that parking lot could be a nightmare.
We first had Venchi when we visited NYC a few years ago and it was amazing! So, we were so excited to see an LA location at the Americana. The selections on display at this location felt a bit more limited than the wall of chocolate we saw at NYC Manhattan. Either way, it's still a fun experience with a nice enough selection to choose from. They also sell gelato and the servings are generous. I always get their chocolate with either strawberry or raspberry. We've been here 2-3 times since they opened and the staff is always so friendly, kind, and welcoming. Like the Manhattan location there's a lot of outside patio seating which is really nice. You can sit outside, enjoy the gelato, and chat for a bit with your friends and family. I'm not the biggest fan of chocolate in general but Venchi is really good quality chocolate and a delicious treat to indulge in once in a while. And their rewards are nice too if you're a big chocolate lover.
Right in the heart of Americana, it's perfect for your sweet cravings! We got a gift box of their mini chocolates for Christmas and loved them so I obviously was very happy to know they're local and they have gelatos! Lol. Their gelatos are delicious and creamy, and the staff are all very kind and welcoming. Will stop by again for a sweet treat when I'm back at the mall!
An ice cream stop wasn't on my agenda but here we are, staff was nice and let me sample a few flavors. I settled on pumpkin and their chocolate chip one. Had a waffle cone and curious about their chocolate. Not a bad price and the gelato they serve was delicious
Quite literally the worst affogato I have ever had. I was disappointed when I saw them put a pod in what looked like a Keurig to make my espresso. If it was something like a Nespresso, I would understand, but it quite literally tasted like coffee from Keurig. I had higher expectations since the presentation showed it being served in a glass. To my surprise, it was only served in a paper coffee cup. I didn't end up adding the espresso to my coffee since it tasted so bad and watered down. However, the staff was very pleasant (especially Vivi or Vivian - I cannot remember her name but she was lovely). I normally don't write reviews unless I'm thinking about it the next day and this had me thinking about it all day.
Amazing gelato. Had Venchi in a train station in Italy and this tastes just the same! It's a cute little shop when you come out of the parking structure for Americana at the Brand. You won't miss it because everyone nearby is holding gelato cones. Staff is super friendly and let us sample everything. They have the signature Stracciatella, some hazelnut flavor one with biscuits that tastes like Ferrero Rocher, and Matcha which we all loved. Flavor is really rich and texture is so creamy without that artificial gummy consistency you get with poor quality gelato.
I've been looking forward to trying this spot for a while now. It's such a cute location. The staff are super sweet and help with people traffic well. However, I find their line set up is a bit confusing. The entrance to the line allowed me to order my cup/cone size first before deciding flavors and I did not have a chance to browse their chocolates. It would be better to swap the entrance and exit doors to allow customers to browse their chocolates and truffles, then see the menu, try flavors, and check out all purchases at the end before exiting on the right side. Hope to see this change! But moving on, as for the flavors, I loved the Pana Cotta and Matcha! There's a fun hazelnut milk chocolate one that I got too. The waffle cones are made fresh in-house and it was really cool seeing the process. I'll admit for late night sweet treat, the line looks long but it moves fast! Def worth the wait and the purchase! Looking forward to going back! read more
This store replaces Sprinkles. The store is beautiful and the staff is super friendly and willing to answer all the questions. We were able to sample some great chocolates. I had to taste the chocolate raspberry. The chocolate melts in your month. The gelato is tasty but I couldn't decide which favor to get so I will definitely be back. read more
I am so happy that LA is finally getting or opened a venchi store. Located at where Sprinkles Cupcakes used to be is Venchi, the minute you come down the escalator from the Americana Parking to the left side before Cheesecake Factory. It is not a large store but has the famous gelato, chocolates, and more. Great service, helpful staff and delicious gelato! read more
I went to the Venchi shops in Rome back in January, so I was super stoked to see it was in LA! The shop is laid out pretty much like the ones I saw in Rome. One side is strictly chocolate and the other is gelato. The staff were friendly and patient. I will say, their chocolates are AMAZING! Seriously love their chocolate. That was also the only thing I had from them while I was in Rome so I made sure to stack up on some. Decided to try the gelato this time and was disappointed. The flavors weren't that sweet. My go to at any gelato shop is a stracciatella flavor gelato and this was probably the worst one I've ever tasted. I ended up with the Dubai chocolate scoop and another one I don't remember the name of. You pay for the scoops before you try what you want. Since I paid for two scoops, I just took the two of what tasted the best out of the ones I tried. That's where I knock off a star. Waffle cone was good but that's about it. I'll only come here for the chocolates! read more
Surprised to see this opened at the Americana. I haven't been here for a few months and earlier today I came to have lunch with my family and noticed Venchi. I've had Venchi gelato and chocolates in Italy a few times. It's so nice to have it here in LA but we are paying very high price for it. Lol the gelato line was long so I'll try it next time I'm here. But I did buy chocolates by the pound that were so delicious. The dark chocolate and the orange chocolate was my most favorite. There was a guy passing out samples and that made a lot of people make a purchase cause the chocolates taste good. Friendly and nice customer service. Let's see if they will keep up with that. Looks like they opened a few days ago. Good luck Venchi. I'll be stopping by again soon read more
29 days ago
Shouting out this place for really really good gelato! Picked up two scoops of pistachio and hazelnut. They really teasing us with these sweet and nutty flavors offered! Generous scoops too in my opinion. I got it in a hot day, so my ice cream was melting fast, so be sure to get some napkins! Price is up there, but reasonable for 2 scoops of luxury ice cream. I'll come back if I'm at this mall!! read more
1 year ago
Haven't really been at the Americana in a while and didn't realize where Sprinkles Cupcake used to be, they opened an ice cream shop. The place is a bit small, so there was a line outside. I'm not the biggest fan of ice cream, but I do like when ice cream shops have unique and different flavors which Venchi did. They had Matcha, Tiramisu, Stracciatella, Olive oil, Parmesan cheese, and many others to choose from. Aside from ice cream I believe they also make waffles as there was this strong waffle smell (not a fan of waffles), so if you're into that.. they also have a small area where they have different types of chocolates, which honestly all looked really good. I got a simple cone with a scoop of matcha and a scoop of Stracciatella and they were both equally good. Staff is very kind and they do offer samples to try their ice creams if you're not sure of what flavor to get. Definitely worth a visit if you're craving some ice cream or simply talking a stroll at Americana. read more
10 months ago
1 year ago
Came today during their opening, which seems like a soft opening. In any case, we sampled some of their chocolates and gelato and ended up buying some. What we tasted were all good so we bought a variety of them. Friendly customer service as well. Special shout out to Christian who helped us along with the rest of the staff. Prices are comparable or maybe less when compared to Laderach. read more
8 months ago
Tried a new gelato spot and it did not disappoint! The flavors were rich, creamy, and perfectly balanced -- every bite tasted fresh and authentic. The texture was smooth and indulgent without being too heavy. Huge shoutout to Kean for the warm service and great recommendations. read more
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You have to decide on your order first before you're allowed to taste test anything, which can really affect what you might want. Avoid getting a milkshake there at all costs, unless you are really craving milk soup. Waste of money tbh. read more
11 months ago
11 months ago
Amazing gelato and the finest chocolate from Italy. It made me feel like I was in Italy again! All the flavors are amazing! read more
1 year ago
Venchi offers gelato with truly great flavor, rich and creamy with plenty of options to choose from. Unfortunately, the experience is let down by the impatient staff and poor customer service, which makes the visit less enjoyable than it should be. While the gelato itself is worth trying and well presented, the service leaves a lot to be desired, keeping this from being a top spot. read more
7 months ago
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Peach was so amazing and sweet, thank you for the amazing service and the matcha ice cream that you recommended give this women a raise!!!! read more
8 months ago
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Manager Victoria and the entire team were super friendly. The ice cream was super fancy and the whole experience was so much fun!! It was my daughter's bday so they made it extra special by letting her pick a chocolate!! read more
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Amazing customer service!!! I believe the nice woman that helped me and my family was named Ashley she was so kind, patient, and very informative with any questions we had! Gelato was a 10/10 and so many options to choose from. read more
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