We brought our 1984 Porsche 944 in for electrical repair and the experience was excellent. The team…read morewas professional, and transparent about the work needed to be done. Friendly, reliable, and fixed right the first time. Great job! thank you!!!

I have a Porshe 911 which had an airbag light that was constantly on. I took the vehicle to K & M…read morefor service and paid approx. $140 to get it fixed, or so I thought. The next day the airbag light was back on and ultimately, they told me to go to Isringhausen to get it fixed. No mention of a credit for the $140, even though I had been a good customer for some time. Isringhausen charged more to initially fix it, but that didn't last very long either. So, Isringhausen had me bring the car back and they did ultimately fix the problem and credited me for the initial service against the final bill. At that time Isringhausen informed me one of the radiator fans wasn't working. I arranged for K & M to fix this as they are closer to my home (I didn't have time for Isringhausen to fix it when I was there). Took it to K & M who said they needed an additional part that will be delivered to their location in a couple days. Given that the front part of the car was taken apart it was decided to leave the car there. Big mistake! I picked up the car and immediately noticed a couple things different. For starters the gas needle was on empty (the gas was at a quarter tank when I left it there), one of the gauges was changed to G Force and the vehicle had 45 more miles on it! Luckily, I made it to the closet gas station, where I called the service desk asking why there is no gas in my car and why did someone drive my car 45 miles. I asked to speak to the owner but was told he wasn't available. I asked for the owner's email but was told by the service advisor all emails go to him, then he forwards them on. I didn't believe that, so I tried to call the owner several times but was always told he wasn't available. I asked the service advisor why there were 45 more miles on my car and he informed me they have to drive the car to make sure the repair was successful. I began to wonder if I was speaking to the individual who took my Porsche on a joy ride. I left several messages for the owner but never heard back. I take no joy in writing this review, but people need to know this happened.

I can't redeem to 5 stars after my initial experience(s) however, if the quality of service I had…read morereceived from the start had been congruent with the level of care received on the tail end, I would have certainly been happy to share that to begin with, instead of the negative. In fairness, as a follow up to my first review - I do absolutely care to share the 'good' too. As well, to maintain integrity and continue to only share honestly. I'm not sure if the treatment change resulted from me writing a public review, but, since then the 1st free oil change (after some back and forth) - was taken care of. The service department folks who took care of me and my car were wonderful. Specifically, Julie and Cole, the Service Advisor - who was extremely kind and genuinely seemed to care about my experience. Also after some back and forth, the windshield agreement has been satisfied. Again, thanks to Cole, whom I appreciated for stepping in to not only solve the issues, but treat me and my experience as something that mattered. The collision center took care of my windshield replacement, and did a great job. Riley assured it would be done same day and it was, promptly. My experience over there was also pleasant. Maybe all genuine, or just due to my first review, but in any case - I'm not looking to complain for the sake of it. The issues were ultimately all resolved, and for that I'm thankful.

We had a great experience from the first phone call! Eli was an awesome salesman! Everyone was…read morehelpful and easy going. Will definitely refer our friends and return when we are ready to trade our truck!

Front tire kept losing air. Took car in and Neil had worker fix it right away! Found a bad stem…read morevalve and leak on rim. Fixed in 15 minutes! Plus adjusted air pressure in all four tires! Friendly workers with cheerful service at no charge to me because I bought the Honda Accord there several years ago! Honesty, great value and quality service are standards of this excellent dealership!

Stay away from this place they are there only for scam i give my car for fix and they didint fix…read moreand they charged me for parking SCAMERR

Best dealer in central Illinois for used cars. Just straight up honest people that care about the…read morecustomer and cars. I highly recommend.

i bought my car from them 2 1/2 yrs ago and they were the nicest people to work with. I am planning…read moreon buying another car from them soon. Love my car.

Locally owned business that care about the community. Communication and open about the repairs.read more

I've had a few negative experiences with Martin Automotive, but the latest issue has pushed me to…read morethe point of writing this review: The first incident: I took my vehicle in for an oil change. I drop off, they do the work, I pick up later that same morning, and get home only to later that afternoon find a pool of oil covering a good portion of my garage floor. I send in an appointment request stating the new issue and am contacted by their staff the same day; An appointment is made for the next day. I put flattened boxes under my car to try minimizing the spillage on the garage floor. Next day, I take my car back in and Jeremy - a member of their customer service team at the time - is aware of the situation, apologizes profusely, is an awesome guy about it, and drives me home while they remedy the issue. Later that day I pick up, problem resolved. Annoying, messy to clean up for me in my garage, but I'm not here to make a fuss. The second incident: After having some kind of maintenance service done (I don't remember what it was), their front desk staff suggests having a fluid flush done in the coming months as a preventative measure. I eventually decide that "sure, it can't hurt", and I take the vehicle in for the fluid flush. The service is complete, I bring the car home, and later that afternoon (around 4:30pm) I end up with a pool of clearish fluid coming off of my rear passenger brake line. I call Martin to let them know what's going on and to try verifying it's brake fluid, or am I crazy. They tell me they can get me in the next day to look at it and that it is likely brake fluid. The brake fluid reservoir isn't empty, so I tell myself "eh ok fine that works it'll be ok". I take the vehicle in the next day, they discover the screw to bleed the brake lines wasn't tightened down all of the way, and I spend another portion of a day cleaning up messy fluid from my garage floor. I get the vehicle back and driving it feels a little off, but I tell myself I'm imagining things and the vehicle is fine. The final straw: Today, I went to check my tire pressure and oil. After I pop the hood, I notice something unusual sitting on the top rubber seal that separates the engine bay from the exterior. It's something sticking up off of the rubber, and I poke it and it decompresses a tiny bit. I then pick whatever it is up and realize it's the cap to a reservoir, and then look down and see that the cap to my brake fluid reservoir is clearly not there. I then check and see that there is plenty of fluid in the reservoir and put the cap on myself, making sure it's seated all of the way. Keep in mind that this cap has been off for possibly two months at this point. With that cap off my brake system could have depressurized and simply stopped working mid-drive. I think anyone reading this can agree that it would be a bad thing to happen to someone operating a car. Mostly out of sheer panic, I called Martin to check and see if there's a chance my brake system could be damaged. I've had this car 11 years, it is in absolutely stellar shape, and the only thing not factory new on the thing is the tires I replaced five-ish years ago. The customer service rep I spoke to (I believe her name was Lizzie; I apologize if I have the wrong name) is very understanding but states they don't have any notes from the second incident involving the brake fluid leak - so they just decided to conveniently leave that out of my vehicle's history. She offers to try getting me in for a check/maintenance of the braking system and I try very nicely but don't entirely succeed in being nice by saying the trust here is dead, I can't do that. I simply ask her - IN GOOD FAITH because I'd rather not be driving around a time bomb - if there's a chance my braking system is damaged or something else could be happening. She tells me that as long as the braking system is responding (meaning the brake pedal has pressure and isn't just dropping to the floor), I should be ok since I haven't had anything major happen since the fluid flush two or so months ago. Ultimately, do not use Martin Automotive. I brushed off the mistake with the oil change as everybody makes mistakes. The fluid flush should have been the red flag to walk away, but this cap having been overlooked during service could have been anything from oops car driving weird to omg brace for impact brakes aren't working... I think it's fair to categorize this lightly as "not at all cool, my dudes". I never demanded any compensation or refunds, nor was I offered anything other than free service appointments to fix the immediate issues as they happened. I have absolutely no problem with paying for quality work, and the fact you will not receive quality work is why Martin Automotive does not deserve your dollars.

I was incredibly fortunate to find Sam. He has helped me with my BMW, and is the only one I would…read moretrust to work on my car. He is extremely honest (which is hard to find these days), professional, knowledgeable, and fair. He is now helping my son with his car, going above and beyond to take care of it. I am very thankful to know him. The BEST!! Courtney

I have spent quite awhile looking for a mechanic that I trust working on my 1991 Mercedes. Then I…read morefound Sam's Import Auto Repair and I could not be happier. He is very knowledgeable and very fair in his pricing.

I needed a exhaust pipe put on my jeep. I pulled up here at 7:59 to let the young lady know what…read morewas going on .. They pulled my car straight in and got to work.. I was out in less than 30 mins.. I appreciate these good ppl so much.. I was going nuts from the sound my Jeep was making.. plus I have a 1 year warranty!! Yes I will be back for other things( not wishing anything new happens Anytime soon though :)

Fast, quality, warranted work. I have never gone back to have something re-done. I have been going…read moreto them since they 1st opened.

I had to take my car in for a last minute check up and was extremely overcharged for a cylinder 3…read moreignition coil. These guys are not honest and I would recommend going elsewhere instead of getting ripped off. It sucks that I didn't search the cost for this part before blindly agreeing to the outrageous cost. As a college student struggling for money, this just feels extremely wrong

Great service, great attitude, very honest. My AC had been having issues for a few days. They…read morefigured out the issue quickly! Also very fair pricing!