My first time using this company I needed to get the film off my headlights and the did a terrific…read morejob they look brand new they also did a routine check of my ridgeline and gave some great information with approx cost I will be glad to use them again

I am extremely disappointed and frustrated with my experience at this mechanic shop. I trusted this…read morebusiness with my truck, expecting it to be properly cared for and secured while in their possession. Unfortunately, that trust was completely misplaced. While my truck was at their facility, it was left parked outside in an area with no security cameras. During that time, my tools were stolen out of my truck. What makes this situation even more frustrating is that I have kept these same tools in my truck for over three years without a single issue. Not once in those three years did I have a problem with theft, until I trusted this shop with my vehicle. That alone makes this experience even more disappointing. To make matters worse, the shop refused to take any responsibility for what happened. Not only was my property stolen while my vehicle was in their care, but the business showed no willingness to accept accountability for the situation. As a customer, I understand that a business cannot prevent every crime. However, I do expect a professional repair facility to take reasonable precautions to protect customers' vehicles and belongings. I also expect management to show some level of concern when something like this happens. These were tools that I worked hard to purchase, and replacing them will come at a significant financial cost. Instead of receiving support or accountability, I was left dealing with the consequences myself. The lack of security is concerning, but the complete lack of accountability is even more disappointing. I would strongly caution anyone considering bringing their vehicle here. Before trusting this business with your property, ask yourself whether you're comfortable leaving your vehicle somewhere that has no camera coverage and where management refuses to take responsibility when something happens. Three years of keeping my tools in my truck without a problem, and it only took one visit to this shop for that to change. I trusted this shop with my truck, and that trust was completely broken. I will not be returning, and I cannot recommend this business.

Love this place they do the work that's needed and very fast and if you don't have all the money…read morethey will let you make payments. Shawn is one of the best!!

These guys are great! They are trustworthy and only repair what's necessary. They won't try to sell…read moreyou on anything you really don't need. Awesome prices too. I paid half of what I normally pay anywhere else for an oil change.

We have been using Raisor for over 20 years. They are honest, dependable, and do a great job!…read moreI would always recommend Raisor. Doug and his Team are excellent!

went in to get a tire put on a rim for a vehicle stuck on the interstate and told me they were to…read morebusy to do a twenty or less job

I went to look at a 2000 Dodge Durango at Mangold Ford (as I needed a vehicle to pull trailers & a…read moreRV). After getting there, it was obvious it wasn't what I needed. Instead of leaving, I actually sat down with Donny (I was tired of trying to find a dealership with a SUV that I needed) as he seemed pleasant enough & we went over what they had in inventory (as I was looking for an inexpensive solution that didn't involve payments - not a vehicle that cost more). I also was not looking at a Ford, at first (lots of 5.43v horror stories out there). But, I was then shown a 13 Ford Lariat (with the 3.5 Eco-boost dual turbo engine), & I was pleasantly surprised by it's power. I then looked further up in price, and for around $24,000 - I found a 2015 Ford Expedition Platinum EL with 109,000 miles. I took it for a test drive, & was astounded by how nice it was (it had the Eco-boost & could pull 9,200 lbs & was setup for towing). I had driven there in my 2019 Jeep Cherokee with 94,000 miles (which I had bought last year & was paying a monthly payment on). I needed the Ford MUCH MORE for towing my 2021 Gulfstream 4,900 lb RV, unfortunately - it was Tuesday & the dealership had already closed for the day - so I had to come back the next day. I took the time that night to research the 2015 Ford Expedition Platinum EL, & quickly learned that unlike other SUV's/Trucks (such as GM or RAM)... the 2015-2017 Expedition is the holy grail of towing SUV's/Trucks - as the drivetrain is rock solid (with no reported long term issues with either the 3.5 Eco-boost or the transmission) plus the independent rear end making it a real smooth drive. Also, the price was 1/3 of a brand new Expedition & yet, this 2015 Expedition looked almost brand new & was not rusty - anywhere (it was obviously a central IL used vehicle). I sent my personal details/financials to them the following morning (to start the purchase process), & by the time I arrived - I had already been approved to buy the Expedition (we just needed to agree on the trade-in price for my Jeep). After about 15 minutes (after I arrived), we had agreed on the deal. The paperwork took only a little over an hour after that. No hi pressure. No 4 square tactics. When I went to talk to Steve in Finance, no weird numbers popping up (& no fees that should not be there). I actually asked regarding an extended warranty (& showed him I intended to get a 24,000 mile Ford warranty online for $2,700). I was offered a 5 year/70k premium extended warranty for $4,200. All in (including paying off my previous loan that exceeded my trade-in value), I left the dealership at around $32,000 all in. I am paying only $140 more per month now with this Expedition than I was with my Jeep. In 2015, this Expedition sold for $71,000 & had every option available (& the same configuration for a 2023 Expedition costs almost $90,000). So, this is a Dave Ramsey economics 101 success story. I will say this, Mangold Ford is one of the last TRUE family owned straight shooting dealerships left out there. Their Christian based principles are very evident & they treated me with respect & dignity. I can't say the same about dealerships such as "Kunes Country" who claim to be Christian based - but are one of the worst dealership experiences one can have. You can be sure, even though they are not close to me (I just moved from Huntley, IL to Streator, IL) - Mangold Ford is my dealership of choice now. They will also now have the honor of working on my 1972 Lincoln Mark IV classic car as a result. The owner personally thanked me for my business. It is my honor to be having a new business relationship with Mangold Ford. They are trustful & are worthy of your business. And given I am former Motor Transport (I am a Disabled USMC Veteran), this is a rare automotive business to find where Honor is still practiced & preached. Semper Fi.

Sale was great. Service has been GARBAGE!!!! Check my Google review. No one cares after the sale…read moreall the way up to the general manager. ABSOLUTEL TERRIBLE EXPERIENCE. Steer clear of this dealership at all cost.

I will always recommend this place. My daughters and I cars have always been fixed properly,…read moredetailed and customer service is amazing! Excellent customer service!! Affordable prices. Will never take my car anywhere else. Extremely reliable, knowledgeable and honest technicians. Several family friends have purchased vehicles form here and have had them serviced here and will continue. Extremely nice people and affordable prices!

I would strongly advise people to go elsewhere. They talk a good game on how they treat their…read morecustomers like family but they sell piles of garbage and won't "make it right" their warranty company have lawsuits against them and several nega reviews for their failure to cover anything. They find ways around the warranty so they don't have to cover you. Horrible customer service!

Amazing! I got my car in and out in quality time. I felt right at home and they fixed it in zero…read moretime

My car broke down on the interstate while traveling thru Illinois. We were towed to Marks where…read morethey looked over the vehicle only to discover we had a blown engine. Now, they were not able to replace it for us, but for their time and trouble , did not charge us a penny. Integrity is so important and rare to find today. I highly recommend Marks for an honest option for your next repair

Brought my car in for a unscheduled visit and was promptly helped and taken care of by the service…read moreteam. It was a pretty simple issue, but I was in and out of there in 15 minutes and appreciate the detail of information given and quick service.

I brought my vehicle in on August 28th for an electrical repair, with the understanding that the…read morework would be covered by my insurance company. From the beginning, the Service Department (Jeremy) was unsure of how the process would work. After my insurance company confirmed their assessment was complete, I waited three days without any update. Over the following two weeks, I placed numerous phone calls and left multiple messages that were never returned. On September 8th, after demanding to speak with someone directly, I finally reached Brandon, who confirmed the parts had arrived but could not provide any timeline for the repair. When I followed up again on September 11th, I was once more sent to voicemail with no response. I then spoke with Debbie, who attempted to page a manager but received no answer. My own attempts to contact a manager were also ignored. Out of frustration, I submitted a sales inquiry online--only then did I receive a prompt call back. During that call, I was told by Jeremy that the parts had not arrived, directly contradicting what Brandon had told me days earlier. On September 14th, I called again for an update, but once more received no answer or return call. Finally, on September 16th, Jeremy called to say my car was ready. This lack of communication, misinformation, and disregard for customers is unacceptable. My family has been loyal Subaru owners for years--we currently own five Subaru vehicles and replace them every two years. However, based on this experience, you can be assured we will take our business to Moline, Illinois, instead of returning to this dealership. I hope this complaint is taken seriously and that corrective action is implemented so other customers do not endure a similar experience.

This place is great. It's owned by the friendly folks in the front office who actively run the…read morebusiness, and had worked there before buying it from the previous owner. So lots of experience and knowledge. The quality of body work done on my F-150 was outstanding, done on time, and at a very reasonable price. I'll go back there any time!