I can't redeem to 5 stars after my initial experience(s) however, if the quality of service I had received from the start had been congruent with the level of care received on the tail end, I would have certainly been happy to share that to begin with, instead of the negative. In fairness, as a follow up to my first review - I do absolutely care to share the 'good' too. As well, to maintain integrity and continue to only share honestly. I'm not sure if the treatment change resulted from me writing a public review, but, since then the 1st free oil change (after some back and forth) - was taken care of. The service department folks who took care of me and my car were wonderful. Specifically, Julie and Cole, the Service Advisor - who was extremely kind and genuinely seemed to care about my experience. Also after some back and forth, the windshield agreement has been satisfied. Again, thanks to Cole, whom I appreciated for stepping in to not only solve the issues, but treat me and my experience as something that mattered. The collision center took care of my windshield replacement, and did a great job. Riley assured it would be done same day and it was, promptly. My experience over there was also pleasant. Maybe all genuine, or just due to my first review, but in any case - I'm not looking to complain for the sake of it. The issues were ultimately all resolved, and for that I'm thankful. read more

Just wanted to say that Trevor in sales was amazing to work with and it was well worth the 3hr drive to this dealership. Would highly recommend this dealership to anyone interested in any vehicle.. Thanks again Trevor Keith was also Amazing with the paperwork very professional and friendly read more

Horrible service. I took my daughter's car in twice for the fan for the air and defroster not working. The first time I picked it up Larry told me it was fixed and what they did. When I started the car at the dealership it still didn't work. And then it was suddenly oh ya, we have to order you a new blower mower and they are on back order. Several months later still no contact from the dealership. I called and Larry said I didn't know you still wanted that and he would order one. After the part came in, we made an appointment for my daughter's car over Christmas break for the new blower motor (and I got her 100,000 maintenance service early). I told Larry my daughter, and her car, were 15 hours away at college, but I would have her drive home to get it serviced from a dealership I trust. I got three calls and texts to make sure I was keeping my appointment. She drove it home and I took it for service. After they kept it for the day, they told me they didn't have the blower motor. They said it was broken. I was very upset that they would allow my daughter to drive the car 15 hours without checking to make sure they had the part. I was told they get thousands of parts and cannot check them all. I said I think allowing someone to drive 15 hours in December for service to get a fan that blows the air for heat and the defroster is dangerous. On the way back to school my daughter called because the check engine light came on. After just getting her 100,000 service completed at Lighthouse she needed to have her battery replaced in Nashville. I will never go back to Lighthouse, not even for service on the new vehicle I purchased 4 months before this. The last comments from Larry were, please don't leave a review. Not I am sorry. Not I can still get the blower motor and get it fixed before the winter break is over. Not safe travels. Just, please don't leave a review. I guess image is more important than service for some. read more

Normally I wouldn't even bother leaving a review for a car dealership, but when I was considering buying this truck 1800 miles from where I live I did find comfort in seeing they had almost a perfect 5 star rating! So moving forward with the truck I got in touch with one of the sales people and was told the truck was available but currently being driven by one of the employees working there. Was put in touch with him and he FaceTimed with me. The truck was in great shape and made the deposit to hold it. Moving forward with financing and getting paperwork documented, signed, notarized,etc.... It was about a two week process. Very poor communication after they received the check from my bank and then it took a while to get it shipped here( not their fault). I asked for it to be serviced before it was sent to me because they advertised it with 49k and it now was at 51k which affects the value on Kelly blue book. Under 50k in miles makes a difference in what it books out at. Anyway I received the vehicle with a dead battery after only three days of being on a trailer and it was not serviced. I'm sure the employee enjoyed putting about 3000 miles on for nothing but cost of fuel. Oh yeah the DEF was only at a quarter tank. So now Im going to get it serviced because it has almost 52k and have the truck's batteries checked and throughly gone through. Still haven't heard back from the salesman after I left a message for him and texted him. Basically they are your typical dealership with a catchy slogan of how honest and religious they are. They're there to make money, duh... So I guess my issues were a vehicle with higher miles than advertised, truck not being completely serviced before receiving, and most annoying of all is the horrible intermittent communication!! I never felt like a priority during this whole process. You would think spending 70k plus on a vehicle would get you some VIP treatment but I also felt like they think I was ripping them off and it was a privilege to even be doing business with them. Not impressed with Lighthouse at all. read more

Lighthouse Buick GMC - Purchased truck - Car Dealers Near Me - Morton, Illinois

I had the hands-down, best vehicle buying experience at Lighthouse Buick GMC. I had been looking for a new/used truck for over two years (across the country!?!) due to escalating truck prices/shortages. I finally found the vehicle I wanted, at the price I was comfortable with, at Lighthouse. I live in Maryland and submitted an online request for more information on a used truck I saw advertised on their website. Keith Edelman from their sales department called me and answered all my questions about it. We reviewed pricing and I asked for a quote to be emailed to me. I received the quote shortly thereafter, exactly as we discussed. I placed a down payment on the truck to hold it while I arranged final steps in financing and a pick up date. A family medical issue prevented me from picking the vehicle up immediately. When I arrived on their lot several days later, my truck was waiting -- cleaned and fueled. When I went into the showroom to sign papers and complete the transaction, I was amazed at the atmosphere!?! There was Christian music playing in the background, free Bibles and Christian CDs on a tabletop and well stocked drink and snack area! Everyone was calm and relaxed. Keith Edelman met me and showed me all the ins and outs of the truck and assisted me in getting my phone connected to the truck for sharing apps and making calls. We then went in to review purchasing details and everything matched exactly as described! Bart Rinkenberger (a general manager) happened into the office and introduced himself. We chatted for a few minutes. I commented on how impressed I was with the whole deal process, with Keith and especially with the showroom and Christian values on display! He humbly accepted my review. He noted he heard about my family medical issue and asked how the family member was faring. When I replied that progress was slow, he asked if it was okay if we prayed together for them. Being a Christian myself, I readily accepted his offer and he led us in a heartfelt prayer. I was amazed and thanked him! Keith then handed me over to Brett Miller, a business manager, to sign all the documents. Brett explained each document and I happily chose to electronically sign them with copies being sent to my email address, which I can easily store for safekeeping. Brett also reviewed various additional protection packages for which there was no heavy pressure or fear-invoking stories to purchase. Keith installed a temporary tag and handed me the keys to my new ride. After getting into the vehicle and driving away, I noticed a small issue with the windshield. When I went back to report it to Keith, he immediately called their service/collision department and Eric Johnston got me squared away quickly - for which I am grateful, since I live in Maryland. The whole process from clicking on the "Ask a question" on the web page, to working the deal, to signing the papers, to picking up the truck -- everything was incredibly smooth and customer focused with no hidden surprises. My only regret is that I don't live closer to receive future scheduled service! I would not hesitate to buy another vehicle from Lighthouse Buick/GMC and I will be looking them up for future vehicle needs -- even from out of state! My hat is off to their whole team! read more

Lighthouse Buick GMC - Car Dealers Near Me - Morton, Illinois

In the market for a new vehicle and would like another GMC but I will not work with this dealer anymore. Never had lack of a good close dealership factor into my buying decision until now. read more

I had the best car buying experience every! My husband bought from Lighthouse before and had a wonderful experience also so I decided to check them out. Keith was extremely knowledgeable and friendly! Thank you for making buying my Armada so easy. read more

Lighthouse Buick GMC - Car Dealers Near Me - Morton, Illinois

There are few things people dislike more than buying a car. I recently purchased a used car from Dane Zeller at Lighthouse Buick/GMC for my daughter and the experience was so unlike any other I feel compelled to share it. This is not your father's corporate auto dealership. 1. While this is not a no haggle dealership, the negotiation process was very straightforward, no games, no high pressure tactics; and we settled on a price in about five minutes. 2. Rule number one in buying a used car is have it inspected by an independent mechanic. I live an hour away from the dealership, but they had no problem letting me take the car to my home town mechanic. Then, as per our agreement, they handled the items identified by my mechanic without a hassle. 3. The entire staff is obviously well trained on taking care of the customer. 4. It is apparent the ownership values their staff because, the entire place is spotless (even the service department) and everyone seems thrilled to be working there. It's the type of leadership that generates mutual loyalty between the owner, the staff and the customer because the way they operate everyone wins. 5. After the sale, we received a set of insulated coffee tumblers, a delicious cinnamon bread mailed to our home and finally a high-quality calendar with a photo of my daughter posing with her "new" car plus a couple of letters reminding us to let them know if anything needs attention. This strategy of customer engagement is not cheap, but it is very effective in making a lasting positive impression. 6. While I was waiting at the dealership for the service department to do its work I made a point of watching as other customers were going through the car buying process. Based on what I saw my experience was not unique. Everyone was getting the same level and style of service I received. 7. The service department was quick, efficient and with the sales manager present they showed me exactly what they did on the car. 8. It's doing the little things, the fundamentals, right that counts. This dealership not only does the fundamentals right, they excel. Collectively, these observations make it clear this dealership believes investing in its employees and its customers is the way to sustainable profitability. If you are looking for a car I encourage you to contact Dane Zeller, Sales Manager at Lighthouse Buick/GMC. Feel free to hit me up if you have questions. read more

Lighthouse Buick GMC - Here is Dane's contact info. - Car Dealers Near Me - Morton, Illinois

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Lighthouse GMC is the most HONEST dealership you will ever do business with. I have purchased 2 cars from this dealership, and they were fair, honest, and trustworthy in both deals. Brian M. is my friend and salesman, and truly CARES about his customers and will be honest with you from the start. Their service department is just as honest, as they give you good deals and do professional work! Anyone looking for a new or used car/truck should give Lighthouse a call! read more

Lighthouse Buick GMC - Thanks again Brian! - Car Dealers Near Me - Morton, Illinois

First time ever buying from them. great experience at the sale and all the way through until my vehicle started breaking down. went through service department and they said my warranty didn't cover the repairs.. understandable that they don't cover everything but they told me the warranty that I purchased only covered a water pump if that were to go out. I told them that is ridiculous to spend that kind of money on a warrany to only cover one item. the owner reached out and said that they don't have any warranty that only covered one item and I agreed but he told me that he would offer a discount for all my services needed which really wasn't a discount at all since I felt betrayed by them since the service manager lied about the warranty in the first place. They also messed with my dash cam while it was in service and never got a sorry about that or anything and I will never use them for anything ever again! read more

Disappointed. Salesman had issues with remembering what I wanted in a truck. There was an additional salesman that literally walked into myself and my 9 year old daughter, causing us to move out of "his" way. My keys hit and scratched a new truck on their floor. The guy just kept on walking and didn't say a word. They took over an hour to appraise my current truck. Offer came in lower than KBB. Salesperson was all over the place trying to explain that my truck would need new breaks (new breaks had been installed 6 months earlier). Typical dealership crap. Just my experience. read more

I brought in my Buick for a warranty service and had a couple other light maintenance issues done at the same time. The staff was so professional from start to finish. I received a loaner car for the day and was asked if a certain type was okay. It was a larger SUV than I am used to so he quickly made a call and was able to give me something much smaller. The work was completed really quickly and correctly plus they had some rebates on things I had done so got all my paperwork ready for those. The only item that wasn't 100% is that they don't pull your car up for you, you walk out into their lot to find it. It seems sort of industry standard to have the car outside the main doors but maybe their set-up isn't the right layout for that. I will definitely be back for all my Buick related needs! read more

I had an amazing experience here at Lighthouse from the time I walked In To the time I drove off the lot in my new 2017 Jeep Grand Cherokee!! Keith Edelman was amazing and took great care of me and my fiancé Tony. He not only was Christian but he made sure I got the best deal possible and I never once felt pressured. To top it off he made a quick run to help my fiancé surprise me by having balloon and roses waiting for me in my new Jeep. That of course was a bonus I would definitely recommend Lighthouse and this is where I will purchase my vehicles from here on out!! Thank you Keith Edelman for making our experience amazing -Devon and Tony read more

We have purchased 4 vehicles over the years, and will continue to call Lighthouse our family dealership. They make the experience personal and treat us like family. They truly invest in their customers! read more

Purchased my vehicle here and have been back several times for routine maintenance. Each visit has been easy and pleasant. Service has always been great, and wait times are reasonable. Fresh popcorn and cold drinks in the waiting area, as well as a TV and free Wifi, makes the time go by quickly if you decide to wait on your vehicle. I always recommend Lighthouse to my friends! read more

Not enough great things to say about lighthouse! Great service, fair dealings, honest! read more

Lighthouse Buick GMC - My Lighthouse car, an 07 Nissan Maxima - Car Dealers Near Me - Morton, Illinois

They don't practice what they preach. Their business cards have their strategic values and #1 is "the Bible will be our compass and our guide." That was not the case and here are just a couple of examples. I asked if the car was a rental, as stated on the Carfax and was told no repeatedly, even after I pointed it out on the report. There was no warranty information provided and when I asked if it had been voided I was told not to worry about it. When I asked if he could check he told me to call a Toyota dealership and ask them. By the end I couldn't wait to get out of there. read more

Our experience with Lighthouse Buick GMC has restored our faith in the auto dealership industry. Nine years ago, we purchased our first "almost new" vehicle for our growing family, a mini-van. At that time, being young and naive, we were completely taken advantage of by a seasoned, stereotypical used car salesman. Fast forward nine years... Well, those days of naivety are over and we spent a very long time researching exactly what we wanted in a vehicle as well as the price we were willing to pay. We were bound and determined to "win" the car buying battle with the next dealership. Much to our delight, we were able to put down our boxing gloves from the minute we contacted Brian at Lighthouse about a GMC Acadia. Things run pleasantly different at Lighthouse Buick GMC (read their Strategic Values page: http://www.lighthousegm.com/page/strategic-values). They followed through on every single promise to a "T". I have confidence if we ever run into a problem with our Acadia they will help us to find a solution in an honorable and straightforward way. We ended up with a vehicle we love, a new relationship with a dealership and people we'll surely revisit in years to come! Please do yourself a favor and call this dealership. Ask for Brian as his years of experience and manner of handling business made our transaction easy and worry free. It was well worth the 8 hours we spent on the road to pick up our "new to us" car. read more

We just purchased a Certified Used Buick Enclave from Lighthouse Buick GMC in Morton. We worked with Jon Tharp and Trevor Vaughan. They made the experience as easy and painless as possible. Jim Binegar, the business manager did an amazing job explaining and completing all the paperwork. I highly recommend Lighthouse Buick GMC for your next car purchase. read more

Took my wife's vehicle here for maintenance. HONEST, friendly, fair priced and prompt service department. Kelly was the service consultant who helped me. Called just hours after dropping off the vehicle with the diagnostics, gave him the go-ahead, received another call just a couple hours later that the brake job was done. Excellent. read more

Lighthouse Buick GMC made the car buying process painless. Everyone was nice, professional, and helpful. Dane Zeller sold me my 2015 Buick Encore and treated me like a human being and friend rather than a profit margin. The service team is also friendly and professional. Overall fantastic experience and would do business with them again! read more

We have had several family members purchase from Brian at Lighthouse. He was great to work with and not pushy. He was easy to work with and very interested in helping his customers find the right vehicle. We would buy from Brian and Lighthouse again. read more

I have purchased cars and trucks for over 35 years and I have never walked into a Christian dealership before. What a surprise to hear Christian music playing low on their sound system upon entering. After having searched online for 6 weeks and visiting different dealerships, this place really felt awesome as we walked in the door. I had a list of vehicles we wished to drive on their lot in order to save the salesperson Dan Vollmer some time but he still patiently took us through 5 different vehicles until we found our used Acadia Denali which fit our needs perfectly. No pressure offer/counter offer after lunch and the business transaction was accomplished in less than 30 minutes. What an incredible buying experience this place offers. If this was not impressive enough, I visited their service department a week later for running board installation and being a former service training instructor traveling globally I have seen very few 5 star rated service departments. Everything was calm and quiet, efficient and clean. again surrounded by professionalism, courtesy and calm. Even if you do not end up finding your perfect vehicle for your family you owe it to yourself to just experience these fellows at their business. It will impress and amaze you. Dan our sales rep followed up on everything and it was flawless! Thanks Dan Vollmer I look forward to working with you again! Your Christian mission statement and how you treat your customers speaks for itself. read more

Awesome place! Will never buy anywhere else!! Dane Zeller is the best!

I had searched online for 2 months looking for trucks that met my criteria...then Saturday afternoon I found the truck. I ran the vin and it confirmed the truck was all it was supposed to be so I called the dealership. It was 5 mins before they closed. I was lucky to be transferred to Kent Wiegand. He took my call and was VERY informative and helpful. Kent stayed late to answer my questions and provided a level of service that left no question unanswered. This sealership is more than two hours away from me. Not wanting to lose this truck I asked Kent is there any reason I will get there and not like the truck. He assured me that if I made a deposit and didn't like the truck it was completely refundable. He let me know of one small dent. I said if thats the only issue let's proceed. He took my payment followed up with me on Monday and offered to send a driver down to pick me up on Tuesday. I didn't need the ride, picked up the truck Tuesday morning and it was everything he said it was. Cleaner than the pictures showed with one small dent. LONG STORY SHORT...I TRUST KENT WIEGAND and would recommend him to anyone. If I need another GM vehicle, before I search online, I will call KENT at Lighthouse BUICK GMC. read more

UPDATE 8/15/17 - STILL 5 STARS! I just had my 4th service visit since February, and am still extremely satisfied. I am so happy I have found a place that I can trust my car with. Seriously! If you've ever had the slightest problem with another dealership, you need to make Lighthouse your permanent dealership! read more

This is the Michael Jordan of dealerships. Outstanding customer service, helped walk me through the entire purchasing process. Were extremely attentive, receptive, and quickly responded to all my questions and requests. Gave me a great deal on a great truck. They are a big enough dealership to offer great prices but small enough to still care about it's customers. You got a real sense that they genuinely cared which made all the difference to me. Even picked me up at the airport. I highly recommend getting in touch with Jon Tharp who even came in on his day off to finalize the deal and ensure that I was completely comfortable with my new truck before letting me drive it off the lot. I would highly recommend this dealership to anyone looking for a new or used car, truck or suv, in the Peoria area or even further afled as they have a great web based presence. read more

by far the best dealership experience i have ever had, their mission statement is awesome, lighthouse truly cares about their clients and employees, everyone in that dealership greeted me with a smile and a hello or good morning, Trevor is an awesome person i highly recommend speaking with him or anyone else in that dealership if you are seeking a new or used vehicle. awesome waiting room with premium coffee, soft drinks, and delicious popcorn, wifi also available. drove three hours from kenosha, wisconsin to pick up a beautiful nearly mint condition 2002 mercury grand marquis LSE premium, it was most definitely worth my time, they are all very honest and courteous people. i wish i lived a lot closer because they have awesome deals on services such as oil changes and tire rotations and much more. so if you are in the market for a new or used vehicle i highly recommend you go to lighthouse and speak with Trevor, no matter how far you live, trust me when i say "you will not regret it" thank you Trevor and lighthouse gmc i wish you all the best and God bless. read more

We are very happy with LIghthouse Buick GMC. This is our third vehicle we have purchased from them. The sales staff are knowledgable and go out of their way to help find the right vehicle for you. The service department is pretty awesome too!! read more

These employees need to learn how to put safety first! For themselves and for the drivers on the road. I drive by the business 4-5 times per day, and at least half of the times there are Lighthouse employees literally sprinting across the street, darting through traffic. Often it is before the sun comes up or goes down. They need to either 1. Use the crosswalk at the 4-way stop; 2. If they are too lazy to walk to the crosswalk, pay to have a crosswalk put in directly across from their lot; 3. Wear reflective vests so that drivers can see them; 4. Wait until traffic stops so that they aren't running in between moving cars. Every day I am so frustrated to see this, especially now that there is snow/ice on the ground, someone is going to fall and/or get hit. PLEASE value the safety of yourself, your business, your employees, and your community! read more

My husband and I went in just looking really and the staff was extremely busy however Arlen came right out to let us know he will help us as soon as he is done with his current customers. While we waited they offered us refreshments. The dealership is very well kept and there is a sense of calmness the minute you walk in. We didn't find anything that day but I kept watching their lot and found a car, so I called he was again very helpful. He and I talked back and forth via text which was very helpful and that night he had the car waiting. After the test drive we sat and talked numbers and voila! We had to come back the next day to sign papers and again the entire staff was wonderful and kind. Jim the finance guy was so helpful and nice and knows what he is doing for sure!! Job well done Lighthouse staff!!! You are all kind and caring and made every customer feel important even though you all were so busy. Lots of team work which is a sign of well managed employees. They all treated each other like they were family not in competition to get the next sell!! read more

Wonderful experience! I found the car I wanted through cars.com and sent an offer via email. Less than a day later, Nick Birckland replied and accepted my full offer. No hassles. No back-and-forth. Just plain and simple. Probably the easiest and most satisfying car-buying experiences I've ever had. Nick was great and kept in constant contact through emails and phone calls until we were able to travel from St. Louis to Morton, about a 3 hour drive. When we arrived, Nick was with a customer and Arlen Edelman met us at the door and was extremely polite getting us settled in while Nick finished up. Great guys who really showed us great, professional service! Also, I want to thank Shanin Cressy who was extremely pleasant and verythorough in the final stages of the paperwork. The dealership is in impeccable shape too. Very modern and clean with plenty of refreshments. This dealership really knows how to do it! Highly, highly recommended! read more

This dealership did not honor commitments. Sales and sales management need to come up with a policy so that cars aren't sold out from under customers! This has happened twice to me now. In March 2014, I called ahead to schedule a test drive and the sales rep didn't have the time of day due to working multiple people at the same time. I sat in the waiting area repeatedly waiting for sales rep responses. After verbal and written proof of interest in the car, the sales force needed to check with general management to "okay" getting the car checked out by my mechanic next business day. After more waiting, I wrote down my name and number so the rep could call me back since they were busy attending to other customers simultaneously. I was called after sales hours by sales rep only to be told someone put cash down to hold the same car after my appointment and discussions. I was not consulted or notified that I could put cash down to hold the car. I was not notified until after hours that the car was now sold to someone else after my verbal and written proof of interest. I am extremely disappointed in sales management and general management for letting this happen. This is not acceptable. Customers should come first. Where is your customer loyalty? This is coming from someone that thought Lighthouse's service department was top notch...you clearly have some work to do in the Sales Department! Didn't purchase a vehicle since car was sold out from under me... read more