I can't redeem to 5 stars after my initial experience(s) however, if the quality of service I had…read morereceived from the start had been congruent with the level of care received on the tail end, I would have certainly been happy to share that to begin with, instead of the negative. In fairness, as a follow up to my first review - I do absolutely care to share the 'good' too. As well, to maintain integrity and continue to only share honestly. I'm not sure if the treatment change resulted from me writing a public review, but, since then the 1st free oil change (after some back and forth) - was taken care of. The service department folks who took care of me and my car were wonderful. Specifically, Julie and Cole, the Service Advisor - who was extremely kind and genuinely seemed to care about my experience. Also after some back and forth, the windshield agreement has been satisfied. Again, thanks to Cole, whom I appreciated for stepping in to not only solve the issues, but treat me and my experience as something that mattered. The collision center took care of my windshield replacement, and did a great job. Riley assured it would be done same day and it was, promptly. My experience over there was also pleasant. Maybe all genuine, or just due to my first review, but in any case - I'm not looking to complain for the sake of it. The issues were ultimately all resolved, and for that I'm thankful.

We had a great experience from the first phone call! Eli was an awesome salesman! Everyone was…read morehelpful and easy going. Will definitely refer our friends and return when we are ready to trade our truck!

Over priced from the quote and when I refused extra service to replace cabin air filter they…read morewouldn't put the old one back. Rotated tires and air pressures were off from each other by 10psi. Never coming back! I made the mistake of not calling Lighthouse GMC Buick first since Grimm could get me in same day! $200 cheaper there to get both Oil change and fuel filter replaced on my Sierra 2500HD!

Just purchased my 8th new vehicle from Bib Grimm. Just as the previous purchases this one went…read moregreat and what I have come to expect from this dealership. Our salesman Roger retired and we were introduced to Roman and he along with Troy and team did a great job selling me my first EV.

went to mike murphy ford to buy a new ford explorer and trade my vehicle in. they had a great…read moreselection to choose from and my salesman was pretty knowledgeable even though he hasn't been there very long there was no high pressure sales and even got to meet the owner they treated me pretty good on my trade in. will definitely be back again when its time for another suv thank you very much sincerely mike northrup

Do not buy a car here! I spent 10,000 cash on my vehicle that didn't even last a year and it took…read morehim two months to replace the tire that they said they'd replace the day I got it. The car was crap less than a year $10,000 down the drain.

I've had multiple experiences with the service department here, and unfortunately they've been some…read moreof the worst I've encountered. What shocked me most is that after I provided honest, detailed feedback about my experiences, the dealership informed me I was no longer welcome to service my vehicle there. They even canceled an existing service appointment that included parts I had already been waiting weeks for. On the surface, the facility is impressive: the sales area is modern and comfortable, there are small private rooms where you can take a call, and a kids' play area if you're waiting. However, the religious overtones throughout the dealership -- including free Bibles placed in the waiting area -- felt inappropriate and out of place for a business setting. I fully respect anyone's right to practice their faith, but I do not appreciate having it pushed at me while I wait for car service. The service department itself has been consistently disappointing. My service advisor was dismissive of the concerns I raised about my $70,000 electric Jeep. It was clear the team lacked knowledge and interest in understanding EVs; feedback I provided was poorly relayed to technicians, and the responses I received were inaccurate, passive-aggressive, and condescending. My vehicle was even returned to me dirtier than I dropped it off because they insisted on running it through their car wash, leaving water spots everywhere. Appointments typically take weeks to secure, not because they're highly sought after, but because staffing is thin -- a situation the dealership seems unwilling to solve by paying a fair wage. To be fair, the parts department was a bright spot: the individual I spoke with was knowledgeable, helpful, and took the time to explain everything thoroughly. But overall, the dealership's lack of professionalism, unwillingness to support EV owners, refusal to provide loaner vehicles, and complete disregard for customer service left me with zero trust in them. My experience here has been so negative that it's soured me not only on this dealership, but on Jeep and Stellantis as a whole.

I do not recommend to buy any vehicle from Sam Leman Morton, IL as they don't care about customer…read moreneeds. All they want is just sell their cars. Spent numerous amount of time looking at the right car for us and finally found a brand new dodge hornet, specially without front bracket plate mounted to the bumper. We are relocating to other state where the front plate isn't required and this particular car looks nicer without the front plate. To install the front plate it requires to drill holes in the bumper. I mentioned that we want a brand new vehicle without a front plate bracket several times. We agreed at the price and setup an appointment with salesman Alec. He knew about our needs as I mentioned it to him several times. On the appointment day to make sure before our 2 hours trip I messaged him to check about our agreement and he responded back that someone drilled holes to the bumper and installed the front plate.. I was shocked. We spent so much time to talking about it and finally they did opposite. They don't listen to their customers and don't care about your needs. Don't spend your time with Sam Leman Morton. Go to other dealer.

This is my 1968 Ford Bronco. I need to have it appraised please. I can't get through to you on…read morephone. I've been trying. Beautiful lil buggy...

buyers steer clear of this place unless you enjoy buying rusty cars!!!! i was told by jack that…read more"its not that bad just one spot only on the passenger side quick fix about $100 or cut it out for $250" i wish that was only the case!!!! see pictures and tell me this car only has one section of rust. if you want to get swindled by jack then go and blow your money on a rusty pice of sh*t!!!! this car must have been at the bottom of lake michigan and rescued by baker classic cars and sold to the next sucker!!! unreal and will never do business again with these guys!!! run and find some place else to spend your hard earned money!!! if i could could negative stars i would!!! they sell cars that look good from a far but far from good & filled with rust!!!

Very nice small town business. They were amazing to work with, competitive pricing, polite, and…read moreknowledgeable. Plenty of lap dogs so you do not have to share. Definitely plan to purchase from them again in the future.

I was searching for a car and I found one with L&L that I was interested. I went to their lot in…read moreCreve Couer and Jon was awesome to deal with. He gave me the best he could right up front. No pressure and he treated me as a person. This was the best car buying experience I have ever had.

Good car wash. Get clean at fair price. I hear they have new owners and are making improvements.read more

The best car wash in Morton hands down. Well maintained, always plenty of detergent, etc.read more