Brad and his staff have taken care of me and my pool. They brought it back to life after another…read morecompany let it get bad. From weekly cleaning, equipment upgrades and the complete repair of my pool deck. Amazing work!!

Arranged for Poseidon to do a diagnostic of pool heater…read more Pro: they came out the next day. Tech spent under 10 minutes on diagnostic. The tech couldnt explain the issue and said the owner would explain it. The owner said the heater is not igniting [incorrect] and they will need to do a process of elimination to figure out why. [not a very helpful diagnostic]. The follow-up was to spend $700 on multiple parts since there was not a solid diagnosis. Another service came out, immediately diagnosed the core issue, replaced the corroded part and heater has been working properly. I feel like it was a waste of $150 for the diagnostic.

It's been over 30 days. I did not harass, I did nothing more than speak the truth. My phone is now…read moreblocked, and I am out $450. If you have even the slightest urge to contact VIP Pool/Spa Service....close the Yelp app....lock your phone...find a cozy place....go to sleep. When you wake up, pick any other company! Thanks for nothing Jeff!

I contacted VIP Pool & Spa after Yelp recommended them as one of the "Best pool cleaners in Las…read moreVegas". As can be seen from the attached images my only need for a professional pool cleaner was to remove the bumpy, brown substance from the sides of my pool and the underlying ugly dark brown stains that covered all four sides (I didn't need a pro to sweep out some leaves and mop up a thin dirt ring around the drain). I was told that since "every pool is different" I would have to wait and see the results of their "chlorine wash" to determine if enough stain was removed to avoid having to paint the pool - which Jeff, the owner, said they would do for $1,200. As can be seen in image #2, after the SECOND "cleaning" was completed virtually NONE of the stain was removed! The first wash resulted in a 5 foot corner section where the crusty brown stuff had been removed but mostly still remaining everywhere else. The stain was completely unchanged. After finding that the stain could be reduced slightly with scouring powder, and that the crusty brown material was still covering most of my pool, Jeff sent the same person out to work on it some more. This resulted in the crusty stuff being completely removed (proving it wasn't done the first time) and the upper, lightest band of staining being reduced slightly but still having no effect on the darkest, ugliest staining. After protesting that so little had been done for $400 Jeff reminded me that he never promised they could remove all staining and that this was the best that could be done. No further reduction in staining was possible. This would have left me no choice but to paint the pool. But it wasn't true. There absolutely was a way to not only reduce the staining further but to completely eliminate it! Which would have also eliminated the need to have my pool cleaned or painted. In the hopes of avoiding a $1,200 paint job I went online to research pool stains to see if there were any other options. I learned that this was an iron rust stain which is among the most common types of fiberglass pool stains, which can be ENTIRELY REMOVED with ascorbic acid (vitamin C) which is universally recognized amongst pool cleaners as the definitive solution. So I added about two tablespoons of ascorbic acid to an 8 ounce glass of water and splashed it onto the side of the pool - then watched the stain COMPLETELY DISAPPEAR in a matter of seconds! I didn't even have to touch the side of the pool. I've since learned all I ever had to do was refill my pool and dump about a pint of this into it and let the filter run for about 24 hours. There are only two possibilities here: Either they knew what kind of stain this was and how to remove it, or they didn't. Either the owner of a professional pool cleaning service, with 16 years of experience, or the professional pool cleaner he sent out to clean it, was aware of this simple, inexpensive solution to this common pool stain, or BOTH of them didn't know how to solve a stain that I found a solution to after 10 minutes on YouTube. I sent a video to Jeff demonstrating the ease in which the stain could be completely removed and an e-mail explaining why I thought it was unreasonable that I should pay $400 to accomplish little more than the removal of some leaves and a small circular mud stain when a complete cleaning solution was readily available. After six days with no reply and the video never being downloaded I called Jeff to again request a refund. He acknowledged reading my e-mail but never watching the video, then said that since "We did what we we're paid for" and "The pool is going to be the best it can" there were "no refunds". After each time I explained that I was the one who removed the stain (so did their job) he would respond, "Well if you did what you say you did ... if the stain's gone then it's gone. All you've got to do is just fill up your pool." He acknowledged that "There's all kinds of stains...", that iron rust stains was one he was familiar with, and that "We've been doing this since 2004 and every pool we come across is different" but would never answer my direct question as to why my stain was never even tested to determine its type and if he was aware that ascorbic acid was the solution to an iron rust stain. He just kept repeating comments like, "I'm happy that the stain is gone but we did our work, we did what we were paid for, and there's no refunds." I told him that I obviously wasn't going to sue him over $400 but I would certainly make others aware of what happened here. He replied, "Then you have to do what you have to do and I have to do what I have to do. I appreciate your call and you have a great day." Then hung up on me. I've since learned that practically every type of pool stain has a definitive and complete solution, most involving little more than pouring something into it. If you hire VIP to clean your pool don't let them convince you otherwise.

This is hands down the best pool service you can get. They are knowledgeable with equipment, take…read morethe time to ensure the water is balanced perfectly and don't rush to get in and get out. My pool is sparkling every day!

I have been using Pool Doctor for years and my pool is always spotless clean. They are also very…read moreknowledgeable and reliable and any problems like with equipment they have known right away what the problem was and fixed it in a timely manner. Having an older pool I've had a few equipment issues and couldn't be happier with their service. I highly recommend!

Our longtime pool tech seems to have moved on to bigger and better things. We have a new gentleman…read morenamed Aiden now. To absolutely nobody's surprise he's another in the long list of superb young people sent by Clean Living. Very professional, knowledgeable, and polite. Congratulations Clean Living. You hit it out of the park once again.

These guys ended being a total disaster…read more They over-chlorinated my pool and stained the tile around because they washed the filters with muriatic acid on travertine. This was after it was specifically stated where to wash filters. The only positive was they send you alerts before someone comes and when they leave.

We have been customers of Corwin Pool Service for over five years, having our pool cleaned by their…read moretechnician weekly. Our 20-year-old pool equipment needed an upgrade, and we had the entire system replaced by a different company. Unfortunately, the system upgrade did not function correctly for several months, even after multiple repair attempts from the original installers. In an effort to keep an existing customer happy, Tim at Corwin Pool Service cleaned and repaired our system AT NO CHARGE. We couldn't be happier with the prompt service and how well everything works today. If you're looking for reliable and reasonably priced pool maintenance, please be sure to contact Corwin Pool Service at (702) 460-2406. You won't be disappointed.

I have used Corwin Pool Service for the last 4 years. My weekly technician, Alize, has been the…read morebest, maintaining my pool, and answering my questions. Great service, and wonderful to work with! I reccomend Corwin Pool Service to everyone. They do great work, and are a joy to work with.

We left SPLASH thinking we would save $$...BIG MISTAKE...So we went back to SPLASH and SLADE come…read moreto do our weekly cleaning and it's AMAZING for anyone that thinks SPLASH is to much $$ or wants to save $$ elsewhere..DONT it's not worth it SLADE took his time and it looks better than ever. So a huge THANK YOU SLADE & SPLASH for doing a AMAZING job and literally taking the time to make my pool look so BEAUTIFUL

We gave Splash Pools another chance after having issues in the past because their manager, Stephen,…read morepersonally stepped in, resolved the problem, gave me his number, and asked me to put my faith in him. Unfortunately, the service since then has been extremely disappointing. We've had multiple technicians come out, some spending much of the visit loudly talking on the phone, and they're routinely in and out in less than 15 minutes. The photos speak for themselves. Their apparent solution has repeatedly been to simply add more chlorine. We tested the water ourselves, and the chlorine level was so high that the pool was not safe or usable for swimming. Meanwhile, the pool has deteriorated to the point that Splash Pools is now quoting us to drain and acid wash it, rather than addressing how it was allowed to get into this condition while under their care. One technician blamed our trees, despite the fact that our home and mature landscaping have been here since the late '90s and our pool has never looked remotely this bad. I reached out directly to Stephen again using the number he specifically gave me for future issues and received no response. I've also contacted the company, and instead of resolving the underlying service problem, the primary response I've received is a quote for additional work. It's incredibly frustrating to pay for ongoing pool maintenance, end up with a pool that looks like this and cannot safely be used, and then be asked to pay even more to correct the condition that developed while they were responsible for maintaining it.

Was recently looking for an RO service for my pool, I found three services in the Las Vegas area,…read moreone said their truck was down, another didn't gat back to me until I had already made arrangements with the third company, Poolistic. I never had this process done so I had many questions, and Jason was very patient answering them all and even adding a few things about the process that I was unaware of. Poolsitic was able to get me worked into their schedule quickly, as a matter of fact they were able to give me a quote over the phone based on the size and condition of my pool, quicker than the second company was even able to come out to give me an estimate. The day of the service I knew exactly what to expect and Jason was right on time, he set up his trailer, again going over what I could expect and what I would need to be prepared for as my salt pool would require the addition of salt and other balancing chemicals. The following day when Jason returned to pick up his trailer he gave shared with me the before and after chemical numbers and even suggested levels of product to use to bring my pool chemistry back to normal. All in all this was a quick process, and I would defiantly recommend using this service if your pool water is getting saturated, as you won't need to empty and refill your pool, through the RO process you do lose about 20% of the water, but that is considerably better than 100% the old fashioned way.

We had the RO done on our pool. Jason was prompt, professional and very friendly. Everything went…read moresmoothly and now we have the clearest water in our pool ever. I would highly recommend this service!

Amazing. Next day service at good price. Nice people with knowledge of the pool business.read more

Jake did an amazing job installing a new pump. This company is highly recommended, it's hard to…read morefind good technicians and I'll be doing business with them in the future. Thanks Jake!