I would NOT recommend Vargas Heating & Cooling based on my experience.
My AC stopped working, and American Home Shield assigned Vargas Heating & Cooling to my home. They repaired my indoor coil and I paid $1,280 out of pocket for the work and additional items they said were necessary. Unfortunately, my AC froze up again the same day the repair was completed.
Vargas had to come back to my home multiple times--three visits in total--before finally telling me that the outdoor condenser was completely bad and needed to be replaced. After already paying $1,280 for a repair that failed, I was then given another estimate of approximately $1,915 in non-covered charges for the condenser replacement.
I repeatedly asked Vargas for a complete itemized breakdown of these charges, but I had difficulty getting one. The estimate included charges for things such as a pad, disconnect, locking caps and line-set insulation. I questioned the line-set insulation charge because my previous invoice already showed that Armaflex/line insulation work had been performed.
I also questioned whether some of the work being charged was work that had already been completed during the previous repair. The paperwork and information being reported to AHS did not appear to match what I was being told. AHS eventually escalated the issue and told me they would contact Vargas because the information did not match.
There was also confusion over payment. Vargas initially wanted payment before moving forward with the condenser replacement. At one point I was told they needed at least half, and then I was told they needed the full payment. I was uncomfortable paying nearly $2,000 before the equipment was even ordered and installed.
After everything I've experienced, I feel like I spent weeks making phone calls, asking questions and trying to get straight answers while still being without a working AC.
My experience with this company has been extremely frustrating. I would strongly recommend getting everything in writing, requesting a detailed itemized estimate, comparing it with any previous invoices, and making sure you understand exactly what you're paying for before giving this company any money.
I would strongly encourage you to not use this company all they want is your money and will not fix your AC!!!!! read more