I called out Majestic after I had John Moore come three times for supposedly my capacitor went out and then an another "outage" which was a blockage and the same day a freon leak John Moore then sent out an "independent" company Air Texas to verify work and diagnosis issue on my Trane that was installed in Sept 2019. He said it was the compressor. Majestic sent Frank, this young man had more knowledge than the 3 other combined. He examined my Trane and found no issues!!! Quality Service, Honest Service, anf Professional Service Thank you Majestic read more

We had our ac's serviced two weeks ago right after having everything taken care of we started noticing water draining all over our walls. Our bathroom is going to have to have all the dry wall taken out. I reached out three times each time I was told the manager would reach out to me and it's apparent that they're avoiding me at this point. I just wanted at least a refund for the service because our lines were supposed to be flushed to avoid this from happening. So beware of this place!! read more

Majestic Air Conditioning - The outside of the house growing algae from aftermath - Heating & Air Conditioning/HVAC Near Me - Spring, Texas

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We are supposed to have " priority" service with them that we paid for! Called because our bathroom sink was filling up with water. We ended up calling Roto-Rooter because they have yet to call us back! They were here in an hour. So much for paying for priority service! Very disappointed. read more

They have a contract with the builders we built a new house in. The system they installed never worked properly, and even though they came out 4 times during the first year warranty, they never fixed anything. Useless techs that said it was normal for the temperature inside the house to be 80° when we had it set to 74°. Never use them! read more

STAY AWAY!! Useless techs that don't know what they're doing. The 2nd tech told me "whoever" did the 1st repair messed up. I told him its your company. Then he started stuttering... well.. I don't know.... blah blah blah... Their 6 months checks on the unit aren't performed well and you will pay for repairs because their tech didn't catch the problem in time. This COMPANY LIKES TO GOUGE PEOPLE OUTTA MONEY!!! read more

I had a new house built in 2021. The new air conditioner unit in my room above my garage is a Mitsubishi mini split. It had a slow coolant leak in the coil inside the room. The unit is under warranty and can be replaced but Majestic A/C would only do it if I paid them 1300 dollars for labor and coolant. This is far too much money to spend on a faulty unit that should not have broken down this soon. When I questioned this cost, they said I could call Mitsubishi and make an appeal to them to pay the cost. I called Mistubishi and they laughed at me at first. They took my information down and said "we will call you". I never heard back. My recommendation is to find a new A/C company immediately if your new house had Majestic A/C install the new units. read more

Ignored a warranty request. Rude women from Wisconsin answer the phone, sent email too and no response

We were originally told the part would take 8 weeks to arrive. So a new "unit" was installed, not a whole new furnace. This installation was done shoddy with some air duct adjustment tabs being covered with gray paint like substance. The furnace has worked well thru the latest cold snap, however it does still need fine tuning because some rooms are colder/warmer than others. The confidence in the system is low, just unsure how well the system will work in the future. read more

Majestic Air Conditioning - gray goo covering tab adjustment - Heating & Air Conditioning/HVAC Near Me - Spring, Texas

Our service person, Javier, was gracious and explained all he was doing and what problems he was seeing. HOWEVER, we were given a four-hour window for his arrival. I cleared my calendar for that time. A little after 4:00 I called. They unapologetically said he had two calls ahead of me and would get there when he could. I had moved my business calls to the evening to accommodate their window. About 7:00 I received an email with his ETA: 7:30. I tried to call the numbers listed, but all reached the after-hours recordings so I couldn't tell him not to come. He arrived at 7:30. Again, no apology. He did a fine job, but the office staff could use some customer care training. read more

I'm a bit torn about this review; the initial service call/investigation by Vidal seemed great and he didn't try to upsell me at every turn, but I've now been waiting a month for a call back from their system designer (Justin) for ways to increase my system's cooling capacity. Vidal initially told me it might take Justin a few days since this is a busy time of year, but I've called their office once a week the past 3 weeks and each time I've been told to expect a call that never comes. At least someone answers their phone line promptly, I suppose. I'd be happy to update this review if they ever get back with me because deal with Vidal was a pleasure and I was hoping for more of the same from Justin, but as it stands I can't really recommend them for new systems or additions. read more

This is my #1 go to place for any air conditioner or heating issues I may have. I also believe that whenever you get a new system that proper installation is key. These folks are the real deal and are THE pros in my book. They took over from a horrible experience that I had and made it all over and did it the right way. What a difference in the company and the people. read more

Wow, what a find! In such a crooked industry, it's hard to find someone you can trust. I found Majestic through a personal referral and I couldn't be happier. Todd and David were my service techs and they took the time to explain exactly what was going on with my AC. They actually suggested a route that saved me money in order to squeeze out the life I had left in my AC unit. I now use majestic exclusively on my house and at my business. I'd give them six stars if I could... read more

My air conditioner went out and I called Majestic based upon what I read in Yelp. The reviews are correct. I had great service when i called in to make the appointment. Before the technician arrived I received a text with his name, photo and a brief description. About him and his work experience. i believe this is a great security feature. Also, the technician was ver knowledgeable, courteous. He fixed the problem in a short time and also provided an estimate on how long it would take for the house to cool down again. This provided me an expectation of when the house would be back to normal. Great service read more

Our home has three Trane HVAC system that are five years old. One system (2 ton) has been nothing but a lemon. Two years in the compressor died (still under warranty). We paid Majestic the labor to fix the issue. Eleven months later the same unit developed a leak and needed coolant. Majestic took care of it and waived the fees! This year the coil went out! Naturally we called Majestic. After some back and forth with Trane and Majestic, Chris from Majestic stepped up with GREAT CUSTOMER SERVICE! The unit was fixed to our satisfaction with a new coil at a fair price! Thanks Majestic, Chris and Debbie for your professionalism. HIGHLY RECOMMEND! read more

The came out as planned and the notifications ahead of time with a picture of tech was great. The tech was friendly and mostly reliable. There is a diagnostic fee which was bad. The estimate for a new system was high. I haven't gotten some other quotes that were better. read more

We've had Majestic over to our house for preventative maintenance on our air conditioners and heaters three times now. All of the technicians that we've worked with are very skilled and knowledgeable. I like that I received a text before the appointment with a picture of the technician and his ETA. They don't try to upsell you which is appreciated. They show up on time, too. Scheduling is really easy and the receptionist is pleasant and helpful. I trust them and plan to continue using their services. read more

I love this company! I have used them for two different houses now and they have always done an exceptional job. This time they put in a new system for us and did an incredible job. It is a family owned business and they are honest and do business with integrity. They are not going to try and sell you on something you don't need, or tell you need something fixed when you don't. There is not another business out there that I would recommend more! read more

Today, Kyle from Majestic arrived at my home bright and early and fixed the installation issues. Kyle showed a genuine concern for addressing customer's needs. read more

We called and Thank the LORD Daniel was close by us in League City... he came by and diagnosed our blower and control module are blown... usually we would expect 2 days to a week for parts.... NOPE NOT TODAY.... the girl @ the office found all the parts @ Dickinson..... & BooooooYaaaahhh.. Daniel got it... intalled it.... tuned up the system before dinner time. ... happy customers here... & to boot Daniel is a US NAVY VETERAN.... read more

Majestic came highly recommended, and didn't disappoint. The salesman who came out to provide a quote for a new Trane XR16 4 Ton system was a very sharp gentleman. You could tell he really knew his stuff and well versed on all the systems and their features and benefits. He never tried to sell me something I didn't need. He was able to answer every question I had, and did a very thorough analysis of my home to determine my system needs. The price he quoted was within $30 of the lowest of three other bids I had. Two of the bids were not even in the same universe, and Thousands of dollars more, which goes to show just how careful you need to be. While the price was more than fair, (PLUS they got me an Energy company rebate none of the other three companies offered), their service was really top notch. I had a minor issue with a thermostat the day of the install and they had tech on site by 9am the next day to sort everything out. Everybody I interacted with on the phone or face to face was truly a professional. I would highly recommend Majestic Air Conditioning to anyone considering a new system install. read more

Majestic Air Conditioning - Trane XR 16 4 TON. Clean, Professional Installation. - Heating & Air Conditioning/HVAC Near Me - Spring, Texas

This is the very best air conditioning contractor we've ever called. After a number of not so good companies we found majestic and they've got a customer for life. The techs came out and explained to me in full what we had/didn't have while educating us on the systems and the HVAC lingo. I appreciate the technicians, communication before and after the service as well as the initial connection made via Yelp, from the dispatch to followup. This is a great company I highly recommend them. read more

had used this company a long time..always changing service techs....last service visit was very poor...the sent two techs out who did not resolve the problem....my calls are not being returned...would never use this company again read more

Really an excellent AC services company. Each technician visit has been professional and courteous! Great examples for others to emulate. Vidal was thorough in his explanation of his diagnostic services. Rates were reasonable and they definitely look out for the customer. Education of preventive maintenance is key to prolonging the life of your unit. They care about the customer and not about selling unnecessary services or materials. read more

This company is prompt, efficient and incredibly friendly! I called with a request and they showed up within 10 minutes. Majestic is now saved in my phone and I will definitely be recommending them. Thank you, Majestic! :) read more

We have used Majestic since 2012 and have been very pleased with their service, their rates and their professionalism. We would definitely recommend them for all of your air conditioning and heating needs. Dee A. read more

Great service! Derrick was awesome! very knowledgeable

It's not exactly cheap but it's a great service. Great customer service. Technician arrived on time and explained things perfectly. I would recommend the service to anyone needing HVAC service. read more

I asked them to come fix my air conditioner and they said I needed a plumber to come out and clear out drain. Other AC companies have been able to do that but the said they couldn't. They still charged me $65 to tell me they couldn't do anything. I strongly do not recommend using Majestic AC. I'd give them zero stars if the site would let me. read more

Well after reaching out 6 months ago and after changing my review, they NEVER followed up on their recommendations. So sad!!

I had Majestic come diagnose my AC problem. It took about two hours for the technician to find the problem which he thought was a shorted wire outside. Without discussing the cost to fix it, he immediately replaced the cable and hit me with an invoice of $170 when I was expecting a $65 service call. Turns out it didn't fix the problem so they sent a technician back the next day to fix the actual problem. Three stars because I'm not happy about the $105 charge to change a cable which took 5 minutes and no materials and wasn't even the problem and the fact that the work wasn't discussed with me before being executed. read more

I have used Majestic twice now and have been extremely pleased with the professionalism and knowledge of their technicians. I originally found them through Angie's List and they were recommended by Nest too. On this last call I had them do a diagnostic on my unit. Right away he found the problem and double checked to make sure. I was with him every step of the way. The tech was friendly, respectful of my house, and showed me where the problem was. I highly recommend Majestic A/C! read more

Majestic AC squeezed me in for the next day after my call. The office staff was very nice. The technician came in later than expected but only because he had issues with the prior work he was doing, so its understandable. When he got home (Derrick), he was very polite, sat down, took his time going over my concerns from a prior home inspection and addressed what needed to be done, and didn't do what did not needed to be done, so he saved me some money there. All in all, I was happy with the service provided. read more

Enjoyed there service. Prompt and fast. I received a courtesy call before the technician showed up twice. Would highly recommend them.

I called Majestic Air Conditioning because the company who installed our units don't make inspection calls. Sells without service right? I was bummed for a moment until I remembered the "Five Star Rated 2017 Fort Bend County Texas, Homeowner Referral Guidebook" that I received in the mail. I opened it to the table of contents and within seconds found air conditioning and heating. I was just about to call this one company when a referral for Majestic caught my attention. I read it then read all the referrals for Majestic. My decision was made. I called Majestic. So today Vidal Mireles showed up to inspect my units. Professionally dressed. Well groomed. Firm hand shake. Well spoken and very smart. A navy man. Remarkably respectful. He took a few minutes to discuss what he was going to do. I showed him where the units were. Then he was off. He didn't bother me, my wife , the dog or anything. He was here to work not entertain. For two and one half hours he inspected the units. He took pictures. Made necessary repairs. He measured temperature drop, capacitor rating, compressor and fan amps, flushed the drains, added chlorine tablets to drains, inspected the thermostats, AND he even washed and cleaned the outside units. WOW. However we were not through yet. He sit down with my wife and I and told us all what he did, why he did it, the results of it and weather or not it needed repair. He showed us pictures of all measurements and potential concerns. He answered every question earnestly. He was not in a hurry to go to another call. He made sure for this moment in time we were his only concern. What a good man! The only thing left to say is that I am glad the company who installed our units don't make inspection calls. Majestic Air Conditioning comes with my highest recommendation because Vidal Mireles is their employee. He is not a salesman, he is the real McCoy. God bless him and Majestic. read more

The WORST! This used to be an absolutely wonderful company that I referred people to all the time, but they have gone through some changes in the past year or so and are now beyond bad. Please be warned, and do not use them! They mishandled a simple service call which led to me being told I needed a new AC Unit (found out later I did not.) They never did a heat load,which led to putting in two wrong compressors, made me miss work for 16 appoints over a four month period of time and still has not resolved everything. They committed fraud and even admitted it yet despite all the promises to make things right they never did. I spoke with an enforcement investigator at the TDLR and was told that Majestic is currently under investigation and that there are multiple violations that will lead to penalties and sanctions. If you need a good AC company Gossett Air or Premium Air are wonderful and most importantly honest and responsible. read more