This is a horrible company that put me through so much stress for a month. I needed my ac annual maintenance check. Frank came and told me the drainage pan was full of water and if i didn't flush it, it would over flow and my ceiling would come down, knowing i just went through 18 months of restoring my home from a pipe burst and flood during the winter freeze. He knew i trusted him since last winter Matt came and couldn't even put my furnace filter back on correctly and had to come back again to do it right. He didn't and then Frank came and did it correctly. I told Frank he was the only one i trusted. First mistake. He looks like a young innocent guy and he uses it to scam people. After flushing he told me that it was dripping outside and shouldn't be that my secondary lines were stopped up and they needed to be replaced immediately. He taped up my bathroom sink which was odd and broke the mechanism that makes the stopper go up and down. Called the office and said i wanted them to fix my sink and when will they replace the lines that were an emergency. Chris the manager called promising to fix the sink. Sent Matt out who didn't know how and went to check out the drain pan upstairs, told me he had to clean up after Frank and took a vacuum, told me the lines could be replaced whenever. I was stressing out for 2 weeks thinking every noise was my ceiling coming down. Asked the manager Chris is it emergency or not? He said he would ask Matt and Frank about it and call me back. Never heard from him again. Left 4 messages and was told by his rude receptionist Sherry he was out of the office, in a meeting, etc. If it was such an emergency and a $325 job, wouldn't they want the job? Even though Chris told me it was too hot out for the guys and it may just be the drain pan problem and don't i want to save money by doing that? That's when i knew something was up. They told me someone would come to fix the sink but brought the wrong part. Then a third appmt and no show, no call. I took days off of work 3 times and it's still broke. I hired another company to give me a second opinion. He was shocked at what this company put me through. It never needed flushing let alone my sink taped up? He was shocked. The ceiling would never come down cuz there's a float device that would turn the unit off before it would overflow. He wiped the drain pan and showed me there was dust on his hand because there was never any water in it. It wasn't dripping water outside and I paid them an extra $89 to flush it! Then they wanted $325 to replace drain lines? On top of it Sherry the receptionist was terribly rude and acted like she was the victim and gave me the silent treatment. My suggestion to others, save yourself from being ripped off. If something goes wrong you will not receive any help. This has been so stressful and i would definitely use another company. read more

I called Majestic Air Conditioning because the company who installed our units don't make inspection calls. Sells without service right? I was bummed for a moment until I remembered the "Five Star Rated 2017 Fort Bend County Texas, Homeowner Referral Guidebook" that I received in the mail. I opened it to the table of contents and within seconds found air conditioning and heating. I was just about to call this one company when a referral for Majestic caught my attention. I read it then read all the referrals for Majestic. My decision was made. I called Majestic. So today Vidal Mireles showed up to inspect my units. Professionally dressed. Well groomed. Firm hand shake. Well spoken and very smart. A navy man. Remarkably respectful. He took a few minutes to discuss what he was going to do. I showed him where the units were. Then he was off. He didn't bother me, my wife , the dog or anything. He was here to work not entertain. For two and one half hours he inspected the units. He took pictures. Made necessary repairs. He measured temperature drop, capacitor rating, compressor and fan amps, flushed the drains, added chlorine tablets to drains, inspected the thermostats, AND he even washed and cleaned the outside units. WOW. However we were not through yet. He sit down with my wife and I and told us all what he did, why he did it, the results of it and weather or not it needed repair. He showed us pictures of all measurements and potential concerns. He answered every question earnestly. He was not in a hurry to go to another call. He made sure for this moment in time we were his only concern. What a good man! The only thing left to say is that I am glad the company who installed our units don't make inspection calls. Majestic Air Conditioning comes with my highest recommendation because Vidal Mireles is their employee. He is not a salesman, he is the real McCoy. God bless him and Majestic. read more

I could not have been more pleased with the service provided by Majestic AC. I am in the customer service industry, so I am extremely particular when it comes to customer service. In today's times, it is rare to find a business that takes their business seriously and values their customers. Majestic AC does just that. From my initial interaction with Debbie in the back office, to Javier, the service technician, everyone was polite, professional and respectful. My AC went out on a Thursday night, I called first thing Friday morning and had a technician at my house by 10:30 Friday morning. Upon diagnosis and Javier provided a detailed explanation and laid out my options. In an effort to save me as much money as possible, he even went as far as finding out which parts of my old unit were still covered under warranty. (Majestic did not install the original unit.) Prior to each visit, I received a text message with a picture of the technicians and the types of vehicles they would be driving. As a single woman, safety is certainly a concern. Finally, I researched MANY AC companies. Even those with BBB A+ ratings generally had many negative reviews. Majestic AC was the ONLY AC company who did not have any negative feedback. Great job Majestic AC, you will always be #1 in my book and #1 on my referral list. read more

We have used Majestic for many, many years. The staff is fantastic in making sure they proactively contact you for your yearly system inspections. Prior to the technician arriving I received a call and then a text that included a photo of the technician along with a brief biography but his background and expertise. It also included how long he has worked for them. During the inspection he worked very conscientiously and thoroughly inspected the equipment. After the thorough inspections he met with me and gave me a very detailed assessment, discussion everything that was inspected, the results of the inspections and any recommendations. We also had the misfortune of returning from vacation last year only to find that one of the units had gone out. They were very responsive, which was great since it was almost 100 degrees outside. They ordered the new unit and had it installed within a day. they also provided us with reasonable payment choices. I work hard to support small business people like Majestic AC. This is a competent and reputable company that I have referred repeatedly with consistently great service and reliability. read more

I feel like finding a good HVAC technician is equivalent to finding a good mechanic. Hard to come by but once you find one, you better hang on to them. This summer I went through two different companies that were taking me for a ride with number of problems and excessive charges for warranty covered parts. I finally found Majestic through a referral from the Trane warranty department. Derrick came out the same day that a tech from another company told me I would need to replace the compressor. It took Derrick less than 30 minutes to fix my unit, save me thousands of dollars, and teach me a valuable lesson in being a smart consumer when it comes to A/C repair. I've learned a couple of lessons this summer: 1) It's Houston spend the money on routine maintenance for your unit much like oil changes or medical check ups. 2) Always make sure what people are telling you passes the smell test. 3) Be a smart consumer and eventually you will find someone that takes pride their work like Derrick and Majestic. read more

I'm so completely impressed by the quality of workmanship I received from this company! After buying a new home that the prior owner had neglected, I was in desperate need of an entirely new HVAC system. A fellow named Justin came out and performed an actual Load Calculation (AKA a Manual J Inspection), took me on a tour of my existing dilapidated system, schooled me on the science of HVAC, and gave me several quotes for possible replacement systems. I could tell immediately that Justin knew his craft very well because I'm a former US Navy helicopter mechanic, and I have a Master's degree in geology. This experience was like getting a quote from Mr. Science. Seriously, when Chuck Norris needs a new HVAC system, he calls Justin on Speed Dial. I will be a customer here for as long as this company exists. Thanks for doing the BEST inspection and installation I've EVER seen! read more

After short notice, Majestic Air Conditioning installed two complete Trane XR16 air conditioning systems on Saturday in a little over 1/2 day. I was very pleased and impressed with the work. I found them from the Trane website as a recommended local dealer and saw high online ratings. Justin, who bid and oversaw the job, was very knowledgeable, courteous, and responsive. The work crew was experienced and professional in taking care in my home. The installation exceeded my cursory specs and was complete including drain pans with piping, necessary ducting, media filters, thermostats, outside pads, flue, Trane parts warranties, haul off, etc, all for the initial quoted fair price. Majestic has my highest rating and I will speak to them about maintenance after the initial warranty period. And I don't expect to buy any more Freon for at least 10 years! read more

NEVER HEARD OR SEEN THIS COMPANY UNTIL THIS MORNING. When I was taking my child to school, mind you this is a SCHOOL ZONE . This Van drives by the stops signs nearly hitting me. causing me to go to the side of the road. The whole time this is happening he has the biggest smile on his face . I follow him for a far as I can mind you this is a school zone. so I can't not speed to keep up with him but he certainly did not have a problem with speeding to where he needed to be. Is that what you teach your employees to speed in SCHOOL ZONE WITH KIDS. SHOW some dang respect and slow down at a school zone think about the kids walking, riding bikes, getting drop off. I will try my best to let people in Tomball Texas know what kind of people work here. I would not trust this guy around my house . read more

Wow. What an experience when spending the amount relative to a small car. Derrick dolbee was the technician that showed up to troubleshoot our problem. That led to Justin Tubbs who came onsite to explain our options. We ended up replacing our AC given the cost choices, and all I have to say is the money we spent was worth every dime. I never felt pressured and knew the alternatives. The result has been the best AC design and installation I've ever had. The recommended system far exceeded my expectations. It's quiet, well balanced, and addresses every issue I identified. These guys rock for customer service. Glad I spent the money and if I had a do over, I'd do it again with these guys. There's a reason they've been in business as long as they have. They earn it. read more

I learned about Majestic from a personal referral and am so thankful to that person. I've owned six houses since moving to Texas back in the 80s and ac problems have been the constant bane of home ownership ever since. Majestic is that truly rare, unheard of creature in the ac business- a company that is top quality and honest and reasonable value. You've seen other reviews mention Justin, yes, he is the greatest! When he leaves your home, you will know exactly what you need, no hidden fees or costs, and when, and how much. The installers are terrific, professional and knowledgeable. The office staff likewise. Best ac/heating company I have ever met. I can't ever leave the Houston area and go through that misery again. read more

I do not write reviews. But I couldn't stop myself here. Daniel visited my home for an inspection. I met Daniel at my door and he was already introducing himself walking up my drive way. He came in and asked me what MY CONCERNS were, he then took the time to explain to me his experience, educated me about my Nest Thermostat and the unit I have in my house. He then conducted his inspection and reviewed EVERY detail with me. We even had the opportunity to talk about life experiences. Daniel was by far the most educated, knowledgeable individual I have ever met in regards to his trade. Majestic is lucky to have him. Great Experience. If I could give 10 Stars, I would. I know who I will call in the future if ever needed. read more

Professional, quality service. Called Majestic after my brothers heater stopped working. My brother had called another company who came out and said there was a bad contactor for the heat-strips, which they replaced for $365. Heater was still not working. Technician then said the heat-strip assembly was bad and if he could find the part, would be $1000 to replace. He then quoted another option of $2000 to replace the entire air handler even though the unit was only 7yrs old. Long story short, a technician from Majestic went out and repaired the air handler for $105. He had to rewire the previous technicians mistake. What relief to find a honest company. I gave them 5 stars because 6 wasn't an option. read more

Rodney B. Spring, Texas I recently purchased an A/C & Furnace Unit from Majestic Air Conditioning. I highly recommend Majestic Air Conditioning for a number of reasons. First, the company has very reasonable prices for their services and equipment. Also, upon considering all the companies that geve me estimates on the equipment replacement and installation I found Majestic to be one of the most upfront and honest. The installation crew that came out to my house was very professional and did a good job of installing the A/C & Furnace. I am very pleased with my purchase and choice of using Majestic Air Conditioning, and I look forward to using their services in the future. read more

We've used Majestic Air Conditioning before for a new air conditioner unit and furnace. They did a wonderful job at a great price. We hired them again recently for a furnace check up. On 1/19/18 their Technician, Javier, came to our home and inspected both of our furnaces. Javier was excellent. He was courteous, professional and very knowledgeable. He answered all our questions, clearly and professionally. We purchased the yearly inspection plan for our furnaces and air conditioners, and look forward to their return in the Spring, for an air conditioning check up. Our experience with Majestic Air Conditioning has been phenomenal and we highly recommend them. Rudy Hernandez read more

14 years ago Majestic AC installed a new heating and AC, upgrading from the 3 ton unit that was there. Service then was excellent so when that unit went out this week there was no one else to call. The service tech(Daniel) was knowledgeable and laid out the facts straight. He then contacted Justin who was willing to come out that evening. When Justin arrived he took the measurements and even contacted one of the crews to see if it were possible to install new unit same day. The crew was booked solid but Justin offered to setup a window unit to help keep us cooler til the install could be done the following day. Majestic AC is the best and I would highly recommend. read more

We did our research before choosing Majestic and we were not disappointed. Sherry, who answered our initial phone call, was very pleasant, well informed and well spoken. She answered all questions and we were very pleased with the pricing and services offered. Our appointment was quickly scheduled, a time frame was given and we received a call when the technician was on his way. The tech, Vidal, was also very courteous, well informed, did a thorough check, explained what he did and the status of our system. We also received the information in an email attachment as well as a copy of our invoice. They are very well worth checking out. read more

My air conditioner went out and I called Majestic based upon what I read in Yelp. The reviews are correct. I had great service when i called in to make the appointment. Before the technician arrived I received a text with his name, photo and a brief description. About him and his work experience. i believe this is a great security feature. Also, the technician was ver knowledgeable, courteous. He fixed the problem in a short time and also provided an estimate on how long it would take for the house to cool down again. This provided me an expectation of when the house would be back to normal. Great service read more

I recommend Majestic Air Conditioning not only for their reasonable, competitive rates but also for their highly expertise. They are an honest, locally owned family business that has been around for years. I've used them a few times within the past 5 years and have been completely satisfied each time. Their service person (s) are uniformed clean, honest, respectful & highly trained and experienced. I've owned my home for 35 years and finally I've found a company that works for YOU! I don't have to be afraid of "extra" charges for parts that are not needed. I'd give this company a 10 star rating if possible. read more

I cannot say enough AMAZING things about Vidal and Majestic. I love knowing how things work and asking tons of questions--Vidal answered EVERY SINGLE ONE!! He also explained exactly how my system works, where the problem was, how he fixed it, and how I can prevent this issue from happening again. He even went up in the attic 2 additional times because I had more questions about the functioning of the unit and he explained them again! I have never felt better about a technician more than Vidal. I could keep going on, but really, just call this company for ANYTHING AC related! read more