I know I just gave a 3 less than a month ago. But I have to say, aside from that one woman in the office, they really do deserve top notch ratings. Every service tech/installer/etc. that has come out has been beyond polite. They have apologized for the less than stellar CS I've received on the phone, and actually written down feedback from me regarding it. I recently had my entire system replaced. The whole process was so smooth. Wes was great at communicating the quote to me and answering all my questions. Jason came out to do measurements and discuss an additional vent in my main bedroom, and came up with the perfect plan. And the guys installing (Juan and Tony- I think I got that right) we're super polite and worked their butts off on the hottest day of the week with no complaints. They did a great job of being tidy too. My home, particularly my main bedroom, is cooling better than it has since the day I moved in. And honestly I couldn't be more pleased. Suppose I'll just have to hope for the nicer of the office gals when I call in for my twice a year check up. read more

My 85 yr old parents purchased an annual maintenance agreement from Hal Watson to have their A/C system inspected twice/year. HW came, did something to their AC and said they needed a new condenser fan motor. $700.00. As soon as he left, their AC stopped working. Worked fine all year... the exact moment he left it no longer functioned. The odds are astronomical that the system suddenly broke the moment he left. HW maintains it was a coincidence and the motor was already failing. 100+ degrees and elderly people. $700. We called a relative who got the same part for $165 and put it in. We asked for a written inspection report and HW said "we don't do that". You decide for yourself if you want these guys in your home. read more

Updated Review 2024: Wow - these guys are just awesome! I just bought a new house that apparently has a crappy HVAC system. My AC went out on me (on Friday night of course!) But Hal Watson managed to fit me in on Saturday (Nick to the rescue) got me running in no time. And Thomas came on Monday to triple check the system and get this - on his way out he even brought in my Amazon packages. These guys are beyond fantastic!!! I trust them 100% and really appreciate that they don't upsell me. 2020 Review: I have been using how Watson air conditioning since 2006. They have been very fair and reliable. They do quality work. They installed a trane for me at my last house, and at this house there is a 20 year old trane that they are keeping going for me. I highly recommend them. read more

We used these folks for a number of years but we will cease to do so based on the last poor service. Charged a trip charge and a diagnostic charge on a freon leak that the tech said would bandaid us for about a month only to last two days. Had we been told that we would have gone another direction not wasting the $700. When I called to question the charges and why the repair lasted only a few times I never received a call back from them. The nice lady in the office (Melanie) tried to help but frankly I have lost faith in their service. Its a shame after all this time as a customer the apathy towards our business. read more

Very good choice for a service provider for home heating and AC. I have them contracted to inspect my units each for heating and air conditioning. The front office is on the ball in they contact me, set up appointments convenient for me and the tech is Always on time. My tech is a young man named Nic. Experienced, cordial and efficient. read more

Service department is super friendly but completely inadequate at fixing my Ac unit. it took 6 trips out to discover that the copper line was leaking in multiple places. After several month of unit only working for a couple of days after a technician came out looking for a leak they couldn't find, a different technician took 5 minutes to find the issue. Had to wait several weeks for new line set to be ordered. I had an appointment today for new line to be run but they just canceled due to helpers not showing up. Extremely frustrated at their inability to fix a unit that they installed less than 3 years ago. I would highly suggest using a different company for AC service. read more

We bought our home in the Spring area 20+ years ago - the former owners highly recommended Hal Watson - we followed their recommendation and have been using Hal Watson ever since. Hal Watson has been the only company that has serviced, repaired, and/or replaced our HVAC system. Over all these years we have been very pleased with the service. All of the service personnel have been knowledgeable, courteous and respectful of us and our home. We participate in the ESA program (the twice a year seasonal maintenance) that has keep our systems running without problems and in good operating condition. We have found Hal Watson's services to be easy to schedule and fairly priced. Thanks for the great service! read more

I have used Hal Watson A/C for several years and continue to be impressed each time they come out for any reason. After Harvey flooding, they inspected all the units and only had to change a capacitor or two and spray the contacts with WD-40. The utmost honesty and integrity at a vulnerable time for consumers. The most recent service was due to a nearby lighting strike. I called at 7 AM (they don't open until 8 AM) and received a call back minutes later from the serviceman to discuss the issue. He was at the house by 11 AM the same day, identified the problem within minutes and went to lunch, picked up the needed part and had it installed by 1 PM. The level of professional, knowledge, care and courtesy that the tech from Hal Watson, Thomas, displayed is extremely hard to find anywhere today. I wish they worked on more than just HVAC systems! Pricing is very fair and reasonable and their honesty is superb! read more

I have to say after reading the reviews on yelp, I was very nervous about calling. I actually called a competitor and am still waiting on that call but I knew something had to be done quickly so a neighbor referred me to Hal Watson so I called. I called this morning and a technician was out at 2 this afternoon. Wow!! Now that is service!! Tom S. was my technician and he immediately got to work looking for the problem with our upstairs a/c. He was very thorough and kept me updated on the progress. My sons room over the garage stayed hot so he maneuvered the dampers to give my son more cool air in his room. Unfortunately that wouldn't do any good if we didn't figure out why the air was so hot. Welp, it didnt take Tom long to figure out our coolant was extremely low and our evaporator coil is leaking. He filled up the coolant and turned the a/c back on and oh my gosh! Cool air!! He did inform me that the coil will have to be replaced eventually and that they would check on my warranty and get back with me within a few days. How awesome is that? I don't have to call and fight with Lennox about my a/c unit, they will do it for me! And to end it, I was dreading the invoice but I was honestly surprised that it wasn't as bad as I thought it would be. I don't know what reasonable charges for A/c repair and service are but I felt like theirs was very fair at $300. I am so glad I went with Hal Watson and I will continue to use them in the future. Thank you!! read more

I've been using Hal Watson for over 10 yrs now. And I have to say I'm very pleased with them. They normally do a very good job for a very reasonable price. What I like most about them is their honesty. They will tell you if they think you can eek out another year or two out of equipment, and they will tell you when their specials are (spring and fall). And their guys will go the extra mile for you. Like finding a faceplate when they had to replace a thermostat in order to save me from having to update the faux finishing (which would have been very expensive). read more

I have an older AC unit at my house (about 13 years old) so issues starting to pop up are expected. Whenever we've had issues we have called Hal Watson and they've been out the same day or first thing in the morning the next day. Instead of pushing a new unit on me they have simply fixed my existing unit each time which is what I wanted. They are also very polite and affordable! read more

This was my second great experience with Hal Watson A/C so I had to write a review. First time I had an electrical issue with the AC unit and a tech came out and diagnosed the problem. But, the part had to be ordered and all the techs were busy that day so the owner of the company came by on his way home that night and put a temporary fix on it until the part came in. The part came in within a couple days and was installed with no further charge. I thought it was great service that the owner would stop by and make sure we were taken care of and that my family was comfortable. That kind of service is hard to find. The next issue was more serious. I have a 15 year old system and had a freon leak and a capacitor out. No cool air blowing in mid-summer. A family friend who is an AC tech with another company was in the area and stopped by at my father-in-law's request. He said I probably needed a new system due to the leak without doing much investigating and didn't even get into the attic. I called Hal Watson to get a second opinion and possibly get them to give me a quote on a new system if I did actually need one. I wanted my 15 year old system to get me through one more summer at least. A HW tech (Will) arrived promptly within a couple of hours of my call and did a thorough job going over my system with a microscope trying to find the leak. He used his equipment in the attic and around the outside unit trying to track down the leak which he discovered outside and found it to be an easy repair and assured me I didn't need a new system at that time. This was a $300 service call vs. a new $10,000 system that I didn't need and he could have sold me since I know very little about HVAC systems. Will was a very nice/professional guy too. I think this honesty with good customer service speaks volumes about a company's integrity and honesty. I will use Hal Watson for every HVAC need from now on without question. read more

This company was recommended to us after our previous servicer retired. Great job. The technician,Will, was very prompt, professional and knew what he was doing. I will use their services again and I will highly recommend them! read more

Hal Watson called to clear a drain problem on an AC system. System was working perfectly until tech arrived. Tech claimed system has freon leak in coil and coil needed to be replaced. By that evening system was not operational. Suspect system was damaged by tech but can't prove it. Now having other company repair damaged unit. read more

Beware! This company installed my a/c 4 years ago. When it stopped working, they came out to diagnose the problem. I was told that I needed a new compressor and that I was out of warranty. The manager Wes came by my house to give me a price on a new unit and tried to sell me a $15,000 unit. I called his office (in front of him) to make sure I was out of warranty. His office staff said, "Yes. LG has a three year warranty for the part that you need." When Wes left my house, I contacted LG, who stated that I was in fact in my warranty and that the work could be done for around $500. WOW! Hal Watson is run by a bunch of crooks! STAY AWAY!! read more

I had Hal Watson come out for a second opinion after being told by another local company that my compressor was bad, my freon was "black" and I needed a complete new system. Hal Watson arrived within a couple of hours of my call and had the unit up and running again in no time (the compressor was not bad). Very professional and friendly technicians. Great customer service and I will definitely call them the next time we have a problem. read more

80 service call. hidden 80/hr. leak detection. unsatisfied. tech misdiagnosed my problem due to ignorance and/or attempt to rip me off. do not use this company. other ac repair companies have a free diagnosis read more